We've ordered carry out twice now from this location. Our first experience was very good, but I wanted to visit again for confirmation. The food is really good. Bear in mind it's a sub shop. My wife had the Turkey breast, I had the pepperoni pizza meatball sub, which I believe is a "limited time" menu item. We both enjoyed our subs and I'd love to see the pizza meatball sub become a regular menu item. I think they have the best subs in Rochester, certainly better than the competition, in my experience. The menu includes sandwiches, soups and a few sides. There are several items I'd still like to try. The order process is smooth. I ordered through the website and was able to easily customize both our subs, as well as reorder from our previous visit. Even earned some points. Based on what we got, it looks like we'll have enough points for a free item after about 4 visits. That's not bad. Prices, for what you get, are reasonable. No issues there. The folks working there during my visits were very friendly and welcoming. And they got my order right both times, which I appreciated. My order was ready right when I arrived both times. Overall, it is a bright, clean restaurant, with plenty of parking and a nice location. There is a drive through, which I haven't used. All in all, a very good experience and I'll surely be back. read more

Took my daughter as we drove by wondering if it's any good. . Inside the place is overly decorated but tolerable. We looked over the menu. My daughter ordered a meatball sub . I asked for a small and was asked to upgrade because of size . I ordered a firehouse salad. I was told it doesn't come with meat and the description says three kinds of meat . I was asked if I wanted a add chicken . Our bill was around $20 with only 1 combo meal and a brownie . I didn't even get a drink . The food took about 15 minutes . Much longer then expected. The staff was very courteous and friendly. The hot sauce bar is a great idea but how often do these bottles get changed and checked/cleaned ? I still prefer Jimmy Johns . read more

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The Subs are by far the BEST in town, I see the owner in there alot working hard , she's very nice ... Great food , The brisket sub is Phenomenal! read more

For me Firehouse Subs is the best subs in the world. Much better than all famous subs in usa. The subs are always fresh and delicious and I never got stomach after I ate their subs not like that other famous subs. Keep doing good "Firehouse Subs" read more

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Firehouse in Rochester won't start your order until they see the whites of your eyes. Ordered for pick-up through Uber Eats and the app said "should be ready". When I arrived they said 8-10 minutes for them to make it up. They say they wait until you arrive before queuing your order because they don't know when you'll arrive. So I went to the nearby Kwik Trip to get gas while they made my order. Got back and they said "we thought you left" I went to get gas! I knew it was 8-10 minutes. They saw the whites of my eyes. It was pre-paid. Isn't it on me if I get there after the order has been sitting there for 10 minutes, or in fact never show? So I had to sit there and wait for them to put my order together. read more

Firehouse Subs recently opened and figured it was time to try it out. First impressions it looks like a typical sub shop with a Rochester firehouse flare to it. I went during the lunch hour and was busy, but only 3 people ahead of me. I order the Smokehouse Beef & Cheddar Brisket with nothing else total= $10.39+ tax. The sub tasted good with no complaints the only issue was the wait took around 10 mins with me and 7+ other people looking at each other wondering when we were getting our food. I'll give them a pass due to it being new (my guess is it opened in Sept 2018) and the fact that it was the lunch hour rush. In summary: Good food Avg price Longer wait than expected read more

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Awesome service and super friendly staff. Ordered food and it was prepared quickly. It was delicious!!!

Seriously delicious sandwiches. I got the Turkey Bacon Ranch and have ZERO complaints.

I am a regular customer here I love the food but they get my order wrong almost evey time

Went for lunch one day when it wasn't to busy. I had the traditional meatball sub on wheat and Mac and cheese. Honestly it was flavorless, you can tell the meatballs are premade frozen ones and have no flavor, sauce tasted like it was basic jarred/canned spaghetti sauce cooked down. Honestly was disappointed hoped that being a place founded by firemen that the flavors would be more on point but unfortunately they weren't I may go back to try a different sub but I'm not expecting to much. Seems like a knock off version of Quiznos. Mac and cheese was just ok would've been better if the noodles weren't over cooked read more

The subs have always been very good! Impressive to see the franchise owner there making sure things are running well and she is making sandwiches too! read more

Food was delicious. Service was atrocious from the time we ordered in the till the time we had our food was almost 15 minutes. We sat in the drive-through after paying for our food for 10 minutes. At that point the server came to the window and told us that they cannot see our order on their screen and there was nothing on the screen and then proceeded to tell us how busy they were. Something simple simple as communicating sir it might be a few minutes before your food comes out would've helped read more

I love Firehouse Subs and will never settle again at subway! I always get the Smokehouse Beef Brisket and it's to crave for... I also order them via Uber Eats to bring it across the parking lot. Ha! read more

Slow. Slower. Slowest. I can't imagine it taking any longer to make a couple subs. We won't be back.

Very good food. Fast service. Steak sandwich and the chicken bacon ranch was ordered and enjoyed. We will be back.

Having discovered Firehouse Subs in Madison, WI years ago, I was happy to find it in Rochester. I had fond memories of a delicious Brisket and Cheddar, which I ordered here and was ready within a few minutes. Maybe I had too high of expectations or had built up that memory a bit too much, because although this sandwich was good, it didn't knock my socks off like my previous experience. Or maybe the recipe has changed. Or maybe it really wasn't quite as good. Hard to say. Regardless... the sandwich was good. The service was nice. The brownie was fine. Not amazing, but good. It's a sub place. Good is fine. 4*s are fine. It ain't a 5* gourmet restaurant. I'll be back. read more

I go here pretty frequently. I have loved every sub that I've tried. My personal favorite is the smokehouse beef brisket. They've always greeted me with a smile when I've walked in. The service is always great. read more

OMG I am so happy with them!!! The subs are so yummy and customer service really nice. Does take a tad long but its worth the wait...we went twice so far...1st time seemed long 2nd time really quick and she brought it out to me...even though I was taking food out.. read more

Haley did a wonderful job taking care of us and making sure that our sandwiches were correct and that we were satisfied. I definitely recommend it to everyone and anyone!! read more

The guys that work there ignored me standing right in front of them while they talked about a truck owned by one's mom, I had to interrupt them to ask if they'd take my order. I could tell they weren't pleased about it. It takes three guys nearly ten minutes to make two sandwiches, and it's easy to tell they're not happy about being there. The service was terribly unfriendly. We took the sandwiches to go, otherwise I'd have asked for a refund. When we opened our sandwiches, (I'm not exaggerating) the club had far more mayonnaise than meat and the other sub had so much mayo and bbq sauce that you could not taste anything else, both served on soggy bread, with a flat soda. Rochester has no shortage of sub sandwich shops, you'd do well to choose one of the others. read more

This is my favorite sub place in town.The subs are delicious and the staff is friendly. I have done 3 phone orders in the past couple of months and they have been accurate and done by the time I got there. read more

Great service... but they literally gave us the wrong food. One of which was just turkey covered in mayo!

I've been here 3 times and probably never again. The first time it took almost 45 minutes to get 2 sandwiches! So, thinking I was in to them I called and ordered ahead. Waited 15 minutes AFTER I got there in line to pay. Sandwiches weren't made... nothing. So third time ordered through the app. Again everything a disaster. Sandwiches not ready and then made totally wrong. It's really great to have a firehouse subs here. My kids love them. But... in classic Rochester fashion the workers are a disaster read more

They get one star for being friendly to kids when you go in, but otherwise none. The one time we went inside we had a good experience. But we've gone through the drive through twice now and they've forgotten items in our order and made our sandwiches wrong both times. The bread was also dry and old tasting. Not worth the money. read more