Did a order to go, got home (30 minutes from the store) only to realize they forgot my sandwich. Tried calling on and off for 2 hours - no one answered. Not impressed. read more

It was lunchtime but for a place that specializes in meals, a meal time should be when they do their very best. I waited almost 20 minutes for a salad bowl. And it wasn't that great. If I had not had a gift card, I probably would not have tried them but I won't be going back. read more

Oh, Panera. How you will always remind me of college. Many cold and rainy afternoons where spent drowning myself inside of a bowl of your French Onion Soup at your Enfield, CT location. OH. Good times. This location is large and efficient. Food doesn't change much from Panera to Panera. I must laugh when they offer me a piece of baguette to go with my sandwich. Bread, bread, and more bread! Not that I'm complaining... read more

Panera is so good... and this one is no exception. On my most recent visit, I found that they no offer a Signature Macaroni and Cheese - with Vermont White Cheddar -- oh my goodness, it was so good! I love their "u pick 2" menu -- loads of delicious options! read more

Food is ok if you know what to order, but everything is overpriced. It's so expensive to take my family there that we rarely go.

I need to update because chages have been made for the better. Pleasant and efficient. Staff are very friendly and accommodating.

Can you Imagine going into this restaurant and being told they do not have any half-and-half or whole milk for the coffee. I looked at the young man and said there are four grocery stores within a half mile of here and you're telling me all I have to use is skim milk. The manager really fell down on this one read more

Probably the best customer service I have every experienced in a chain restaurant. It is worth stopping in just for the friendly demeanor. I ordered the wrong meal for my kid (my fault). These folks on their own accord brought him what he wanted at no charge. A+ read more

At Panera last evening for light dinner. They were swamped with online orders and delivery. They did the best they could under the difficult situation The staff was most apologetic and came to our table a number of times Time of the year with travelers added to the situation. They worked hard and stayed on task. Especially Perry the floor person Panera is very lucky to have such a hard worker and kind person. Moving from table to table seeing to customers needs. The management I hope is in the process of reviewing the situation and working on a remedy so to avoid the situation in the future read more

Such a friendly experience here. I was waited on by a young woman named (shayna) I believe. She was super pleasant and made me feel like I was appreciated as a customer. Out of all the times I've been here and seen her working she is always working hard with a smile on her face, she's definitely an asset to this store. The food was great and I will definitely be returning more often! read more

This place is very nice for a chain, but is a little on the pricey side. If you are willing to pay the food is good and they do curbside pickup. read more

The first two items I wanted to order were unavailable. The service is ridiculously slow. Not a quick stop at all. Then the cook could be heard making fun of my order. I won't return. read more

Not a quick go to place on your lunch hour. Was there 20 mins to get a half grilled cheese, cup of soup, and bag of chips to go. Over $9. Get back to work and no chips. Not sure why I keep going back. Used to be one of my fav places to go, but not lately. Very disappointing. read more

Ordered the Bacon Mac & Cheese and a salad, wait was over 20 minutes. Over priced, slow and not a place I would revisit.

Food always has something wrong with it, rotten vegetables, hair, nail clippings, fake nails place needs to bend seen by a health inspector. People are rude and always give you the MOST attitude. If you want Panera just go to Saratoga's! read more

This Panera Bread has clearly been renovated recently but it is poorly managed. Every table is filthy and it appears to have not been vacuumed all day. We arrived around 8:00 and waited over 20 minutes for Mac and cheese and tomato soup. When an establishment appears this unkept I worry that the bathrooms match... not good. Avoid this Panera read more

THE slowest service I have ever experienced at a Panera. 630 pm on a Monday, the restaurant is maybe half full, and I ordered 25 minutes ago. Really? read more

This Panera location is clean and efficient. The staff is friendly and attentive, and the food is exceptional! A quiet, calm, spot to enjoy a great meal while being productive! read more

All Panera is pretty much the same in my eyes, unfortunately what separates some from others is the environment and the hospitality you are a treated with once you enter. This place is one of the better Panera Breads I've been too. Great service, everyone was so nice. After I received my to-go order, the server said "sorry for the wait". First, I was very surprised she said sorry, normally in California, they don't say shit. Second, I was only waiting for about 3 minutes. It always amazes me whenever I come back to Queensbury, people are always so nice even when the weather is so shitty outside, but in California where the weather is 72 and sunny every single day, you'll be lucky if you get a "Hello" when you enter. Always glad to be around positive people despite outside circumstances. I'll definitely be going back before I leave next week. BTW Asian Sesame Chicken Salad is the bomb, its like having Chinese New Year in your mouth. Don't worry I'm asian so it's not racist. Unfortunately I have to change my review, my last two times here, I ordered the Asian Sesame chicken Salad like I always do, however one time they didn't even give me dressing, the next time they gave me a balsamic, while I have nothing against Balsamic, there's a reason I ordered the "Asian" sesame chicken salad. read more

Well what a difference 3000 miles makes. as a reqular visitor of this chain in arizona, i must say i was really disapointed with this location. my 1st surprise was how unwelcoming and warn out this location was. Next was the lack of table service when I was handed a little coaster to come get my own food, and then I had to fight my way thru a cluster of people who where trying to get there own food also, i was surprised that they dont bring your order (i thought i was at Mcdonalds). Lastly when it cost $45 to feed 2 people i expect more. sorry to say i would not recommend this location. THEY NEED TO PUT THE "C" BACK INTO CUSTOMER SERVICE. wont visit this Panera again. What a shame. read more

Nothing great here considering the overpriced products at Panera. Semi-clean with semi-interested service. Food was good -- so I am giving 3 stars. If Panera could bring down the prices a little and add a little service with a smile they may see 5 stars read more

I ordered a cookie. No cookie came with my order. Didn't realize until the next day. It's okay. I forgive Panera workers. I'll go somewhere else and get my well-deserved cookie. read more

First and last at this location. First let me explain that I would have been a weekly if not more frequent customer, I work in queensbury as of recently and my wife and kids ate obsessed with Panera shop weed order out there often. I figured I'd give these guys a try because they're across the street from my work. I placed my order at 10 a.m. to pick up at 6:30 p.m. over $50 in food and an entire to get it right. I get home and of course my wife's soup is missing from her pick 2.......... my wife's soup is like gold to her. She was upset but I never give anyone a hard time because I work in fast food, but when I called and respectfully requested a refund obviously whichever coward was on the phone didn't want management to find out so they fed me a line of bull "what is your address we will send you something even better than a refund, it will be a voucher for a full meal on us" ok I say I can deal with that. I get the envelope in the mail and it says......"enjoy a free drink on us the next time you come in"......free drink?? Who asked for a freaking drink? And yes okay all you devil's advocates out there I know I should have checked the bags but at Panera? Never dealt with a mistake in my life from them honestly but that's why I still stay loyal to Saratoga. Screwed up the order and lied to me. WAY TO GO TEAM read more

This location is very convenient if you are shopping around in Queensbury. The staff has never been anything but friendly to me, and I would recommend it to anyone. I work in the mall in Queensbury, and regularly order their rapid pick up. The only downside to rapid pick up with salads, is that I feel you get MUCH less in your salad for rapid pick up, compared to when you sit down in-house and they've also forgotten to give me utensils in my rapid pick up orders quite a few times. But as I said, if you are sitting down in the location to enjoy your meal, I have never had a bad experience here. read more

This was my first dining experience at a Panera Bread. I have never been a huge fan of the "Chain" restaurants, my best experiences are usually at independently owned establishments. The visit here at Panera has not changed my train of thought. For first timers patrons we were probably not the easiest to deal with we were a bit confused with all there was to take in. The cashier was cordial, but seemed a bit impatient from the start. We placed our order and hoped for the best as there were no real descriptions for the sandwiches. We were instructed to take our beverages from the table top cooler on the counter along with a frozen lemonade. We sat in one of the booth's. Right away you can see the area was soiled an in need of a good deep cleaning. There were crumbs all over the seats and floor, there was also a white substance, (that appeared to be some sort of cream soup) splattered all over the wall next to me. We received our meal in a timely manner. Presentation is key and the staff at Panera were right on point. The food was not only great to look at, it made for a very enjoyable lunch. I found it a bit pricey for the 3 soups, sandwiches, and beverages that we received. Overall I rate Panera a 3. This location is in desperate need of a good old fashion cleaning and a boost in staff morale Panera will be a once and a while kinda spot for me. read more

We ordered a panini and they were out of almost al the specialty breads except the whole wheat and white. Very disappointed.

While at work two days ago we decided to place an order for delivery. We placed the order at around 2:30 and was told it would take 30 to 45 minutes. About an hour and 20 mins later the delivery man showed up with what was supposed to be our order. Upon further inspection of the bag, we realized that he had given our order to someone else. He promised he would be "right back" with our order. We knew this was going to take a while because they would have to remake it. I called the manager to speak about the incident and he honestly didn't even care. All he basically said was, "yeah, he's leaving soon with your fresh food". My coworkers and I finally got to eat our food 2 hours and 5 mins after our initial order. They threw in a free cookie for the inconvenience . Our business ordered panera at least once to twice a week and now we will be ordering elsewhere. read more

This is a review for their catering services. I have used this Panera twice for catering. (I use the online ordering services) The first time I used the service I showed up at the designated time and the manager had no idea what I was talking about (despite the fact that I had an online confirmation), after about 10 minutes he "found" my online order and had it made. In total I was 45 minutes late for my appointment. And in sales that is a client and money out of my pocket. I waited awhile and decided to give them one more shot. Again, I ordered online, showed up at the designated time, manager had no idea about the order, eventually found it, made it-This time I was only 35 minutes late. Fool me once, shame on you...fool me twice, shame on me. They have lost my business 100%. read more

It's ok not a big fan overall. Salad has to much dressing on it and the eggs in the chicken cob salad taste like they were boiled last week. The chicken you get in the salad has zero flavor do they boil that also . Still better than most fast food places but Chilope is still my favorite when I don't mind eating with the animals . read more

Consistent! Always dependable. Prompt service. Excellent coffee. Always fresh with the brew times written on each carafe. The food isn't, out of the park, good. Yet, I'm always satisfied. I'm happy with the prices. I enjoy the variety of salads and sandwiches. I would enjoy a breakfast sandwich served all day. Working nights for 13 years, I often longed for one at 2pm. I've had the same experience with Panera in Rutland and Albany. Chain restaurants are not my first choice, but in a pinch this will work. read more

Got food poisoning from one of their salads the other day and they won't even answer the phone for me to let them know.

We came in today and ordered a Bacon Turkey Bravo and a Pick 2 Broccoli Cheddar Soup and Mac and Cheese, which came out to $17.97. After trying my debit card a few times and finding out i actually had no money left on my card, the manager came over and comped the meal. A few hours later I came back and paid for the meal in cash. This place is awesome at helping customers and really saved me some embarassment :) read more

I visited this place on Sat 05/28 afternoon since it was close to our hotel- Sleep Inns. I ordered Panini, Bagel, chocolate croissant and mango shake. Even though it was in the late afternoon, food was still very fresh. People working there were really nice. For good food at a reasonable price, you should visit this Panera bread. Also TJ max and Home depot in the same shopping center. Strongly recommend this service oriented place. You will not be disappointed with their good food either. read more

They had a wonderful grilled cheese. The service was very good! The bakery was very well kept and the scones are amazing! Try the turkey chili it was delicious. And it is worth the money, it wasn't really that pricey. :) read more

This location is very inconsistent for service and food as well as cleanliness. They seldom staff correctly for rush periods. This last 2 weeks was typical with order staff working bakery while the line grew longer. Also serve warm not hot soup all the time. Seems like lots of turnover and untrained people. read more

Charged me for a sandwich but didn't give me a sandwich because they ran out of bread. Offered me a coupon in return. I don't want a coupon, I want a sandwich or my money, pretty simple if you ask me. Manager hung up on me because apparently I should be happy with a mail in coupon. Have to drive all the way there tomorrow to remedy the situation, as it stands they have my money and I have nothing. read more

I love this place! Never had any problems with the food, but the last few times me and my boyfriend went in their the whole place smelled of B.O. , like literally we couldn't escape it and we tried like 3 different tables. I mean technically it could be a customers fault, but if it's from an employee, they should find a way to fix that because i don't want to eat with it smelling like that. read more

I have been a loyal Panera customer, but that may change. After a long wait for my take-out order, I reached home to discover that my order was filled incorrectly. I drove back to Panera, receipt and food in hand to have it corrected. Kudos to the kind young lady who was obviously just getting to work, saw my return, apologized (though it certainly wasn't her fault) and directed me to the manager. It's the manager, however, with whom I am disgusted. Her response was of annoyance and had no apology. Furthermore, the policy of "a free treat for your trouble" was not fulfilled. read more

Great food as usual and very clean dining area. Bathrooms are a huge thing for me though; with 2 little ones I get a little particular. They need to clean them more thoroughly. Main thing always forgotten is wiping down the baby changing area. Huge pet peeve! read more

I love Panera but this particular one needs a little management. The seating area needs to be cleaned, the coffee area out of cream, sweeteners, servers giving you a plate and no silverware. This is all in one visit! The food and coffee as good as always but I think a visit from corporate might help. read more