I'm very impressed by the processional ability to have 6+ staff on hand, and I'm still waiting 48 minutes later for two bowls of soup, a sandwich and a cookie to take home. Hey! Yay! Name just called, so 49 minutes of waiting. I've been in before- back during the bread shortage of December '25 when the bread truck broke down. 3 staff and only soup available. The manager and staff were incredible during the bread shortage. Steady but sure in pace. Recognizing that people may become frustrated, I was impressed by the manager, who offered me a cookie! Tonight? No manager that I could see. Well, it's snowing, so maybe everyone has "go slow because there's snow", but I doubt it. It's Wisconsin. We're used to snow. The ambience, I can describe, is watching slow motion in action. I've got to give some credit for credit's sake. It's difficult to manage and sustain the ability to move this slowly. When in house eaters have finished their dinners and ask me, as they walk to the doors, if I'm still waiting, one knows it's something to behold. It really is quite something to watch! With a turnover rate of less than 3 months for the average worker, it must be something of a requirement for those who like to snicker. I definitely recommend this restaurant for individuals who wish to enhance their ability for patience and calm in a chain known to be faster than a 5 star restaurant -but only by a small margin. Overall, I'll continue eating here because I like to be gouged on the price of soup and because I'm too lazy to cook. Plus, I've gotta admit it's great therapy; enhancing one's calm. Oh, no, they forgot my cookie! read more

So I walk into Panera, ready for a quick bite, thinking, "How long can it really take to make a salad?" Well, apparently, the answer is ONE HOUR. Yep, I stood there for a full 60 minutes, first in line, feeling like the star of a slow-motion movie. Meanwhile, people who showed up after me were happily munching away like it was a drive-thru on fast-forward. Now, enter Sophia, (she needs to be fired) the staff member who clearly missed her calling as an eye-rolling champion. Every time I glanced her way, she gave me the kind of look that said, "Why are you even here?" But wait, it gets better--she then proceeded to chat about me with her coworkers like I was some kind of exotic creature in a zoo. I half expected her to start taking bets on how long I'd stay in line. Spoiler alert: I stayed way longer than any sane person should. By the time I finally got my food, it was so cold it could've been used as an ice pack. So if you want a meal served with a side of sass and a masterclass in slow service, Panera's got you covered. Just bring a book, a sleeping bag, and maybe a snack--because you're gonna be there a while. read more

The eating area was clean and tidy, food came out in a timely manner, and interaction with the staff was pleasant. Bathroom could use a little looking into, but I think I'm nitpicking. read more

Panera Bread - Sandwiches Near Me - Onalaska, Wisconsin

Great food, good service, clean restaurant. An overall great experience. Will definitely go back again. read more

Very disappointed. I called 4x with no answer. Not able to get on the website because it was down, which then for sure the calls should be answered. When I went in to place my order to pick up about an hour later I was told they can't take an order to go and need to order online. Really? He even told me the site was down. I find it ludicrous that my order could not be taken and given to the kitchen for a pick up an hour later! Not a way to run a business. I have had other issues with Panera in the past. So with all this being said, I'm done with them read more

The food here is always great every time I go! Soup is always hot and fresh! Love this place!

We stopped here for a quick meal. We ordered and it took 30 minutes for us to get our food. We heard other customers complaining about cold food. When we got ours, soups weren't even warm. Seemed like a clean place otherwise. Very disappointing especially because panera is our favorite place to go. read more

(Editing my post since the Sunday farmers market that was next door has moved.) Portions have decreased a bit for salads it seems, but sandwiches are quite hearty. Order well ahead on app during standard meal times or you will generally have a long wait. read more

Missing items, blended lemonade was completely melted and tasted so bland. Do not recommend.

If you're going to put all of your attention to people in the drive-through, then just have the drive-through and don't offer walk-in service. We literally spend almost 30 minutes waiting for our food to eat at the restaurant! That is ridiculous. read more

Poor service- clearly understaffed. The person behind us drove over a road divider to leave the line since it was taking so long. Headsets are faulty in the drive through- i asked 5 times a short question before she could hear me. She asked "what do i want for my drink", only after asking her directly if it came with the drink did she tell me it is a separate charge. Underhanded sales tactics. Not a fan read more

ordered the avocado blt, there was no avocado to be found although it was around 11:30 when we ordered and it was a bit busy, we still had to wait over 30 minutes for our food food was still good though ‍ read more

The food is good, but very expensive which is whatever, most places are nowadays. The service is very very very slow. I waited 45 minutes in the drive thru. It wouldnt be as bad if their drive thru prevented you from leaving so you have no option but wait the egregious wait time, only for them to get your food wrong more often than it should. I would recommend just shutting down your dive thru because it clearly isnt serving its purpose successfully. I recommend going to one of the local cafes or bakeries, you can find basically the same items cheaper and faster. read more

The service was very slow and the manager was very rude. Me and my friends go to eat here very often and have never had to wait 45 minutes for our food. Plus we didn't get everything we ordered. I feel extremely bad for the employees due to the managers inability to control the situation. The employees were being very apologetic but the manager was not. read more

stopped by around 9 am...standard breakfast time. ordered 8 egg soufflé and was told it would be 15 minutes which is fine even thought I would assume at that time that they would have more available. Waited in the drive-thru for 30 minutes before i called and was met with an attitude that seemed like I was inconveniencing them. The fact it was $60 was also absolutely insane. read more

9/21/24 I went thru the drive thru and ordered a chipotle chicken sandwich (have ordered before) and within hours of consuming, my stomach became gassy, bloated and eventually severe stomach pain. This led to diarrhea thru the early morning of 9/22/24. read more

Don't spend your money on the new avocado toast. Bread barely toasted...kinda soggy. Paltry amount of avocado!! Not good!

I was going through the drive through and when I got to the window I was met by the rudest employe. I had never met this person before and they decided to cuss me out saying something they heard about what had happened between another coworker and I. She asked me for my name and said "what you did was really f**ked up". Then made us wait in the car for 10 minutes before we got our food. I was honestly scared to eat my food in fear that they might have done something wrong to it. read more

Stopped here for a quick order of 3 bagels while on a road trip. It was anything but quick. Waited 20 minutes for 3 toasted bagels with cream cheese. Absolutely ridiculous. No sense of urgency from the staff and they were prioritizing the drive-thru customers the whole time. Will not be using this as a stop on my road trips ever again, not a reliable place. read more

The flatbread pizzas are delicious but way over priced! Wish they made more sourdough for the day!!

Boring earth tones and boring food. Idiots who came up with this lousy excuse for a restaurant need to start over or just go away.

The food used to look as good as it does in their pictures, but not this time. And the portion was enough smaller than in the menu photo, I had to take my bowl of salad back to the serving counter to find out if it was considered a half bowl or a full serving. "Uh, that would be a full serving," was the answer. It was sufficient to fill me up, so I didn't leave hungry, but how can a serving that actually only fills half the bowl be worth $12? And how is it that a 16 0z smoothie can be worth over $6 -- and be only 12 oz in volume? (I later emptied a 12 oz can of soda into the cup, and it came up to the same line on the cup as the smoothie had.) The above are likely a corporate wide cost saving program. (Maybe Panera is in trouble financially?) But this particular store is looking pretty dirty. There were only up to 10 other clients in the store, but all the tables we looked at needed wiping down, and there was a glob of something sticky on the outside of the napkin dispenser. The restroom may be shared by other businesses in the building, but Panera would be smart to make sure everything functions and is clean in the restroom. We've always made this store a usual stop when traveling through La Crosse, but not any more. read more

Wow, if you are new to Panera, they really need a tutorial on how to actually order and collect your food! Unreal single line of 10 ahead of me when I 'followed instruction' on the ordering kiosk. It told me to proceed to counter when my buzzer buzzed. I took them literally and got in long slow line with only one person handling counter...very long wait. Any other employees must have been cooking because zero employees available to ask a question. Turns out my food was sitting around a corner getting cold...while I 'proceeded to counter' per directive. Customer finally told me how it works! Soup was excellent after nice cook replaced it hot. I will do fine next time but doubt I will go there again if less stressful option available. read more

You like bread? soup? coffee? really neat atmosphere? chit-chatting with the next table? Fireplaces? Go to Panera. I love their bread bowls and mushroom sandwiches. They always have a variety of coffee too. You walk in, pay for a cup and keep refilling till you burst open or go schizzo from too much caffeine, and in the meantime decide on what new type of sandwich to have today... Orders take a while so I hope you have room for more coffee, but they're worth the wait. Oh, but then there's the restroom. It's at the end of a long maze. That's actually what cost them the fifth star. All that coffee, it's a long run. Believe me, I know. read more

EVERY SINGLE TIME that I order through drive-thru, my order gets screwed up! They never offer your money back. I'm done using their drive thru! read more

Panera worst restaurant found black hair in food and really poor customer service got swore at in restaurant and found a woogie spit in food I'm really disappointed had to go in and ask for a refund read more

Panera Bread - And the store was closed in inside when I drove past and the was no sign on door when I drove past - Sandwiches Near Me - Onalaska, Wisconsin

Ordered the chocolate croissant, it was not fresh. Tough & chewy instead of a light & flakey pastry. Disappointing

Love going here. Great food and wonderful staff. Ordering through the app is a breeze and can order favorites easily.

Quality of food was terrible (broccoli cheddar soup looked and tasted extremely watered down, soup part immediately soaked into bread bowl leaving chunky soggy pieces of broccoli behind with minimal flavor- bread flavor was very bland) ; item ingredient accuracy (missing key salad toppings); product control (bear claw ordered as part of meal- had nearly no frosting on it-wasn't even frosting chunks that broke off in the bag... Staff was friendly and helpful but had issues as bathrooms needed restocking and cleaning (every time I have gone to this location I have experienced the same issue). I do not know if they are responsible for the bathrooms though as they are shared within the building with another business. Nonetheless, something Panera staff should be paying attention to and reporting to building owner/maintenance if it is a problem. I was on my way home using quick pickup today, hence why I did not communicate with staff the issues with the food immediately. Otherwise I would have said something then. I did reach out via the app but have not yet heard back. read more

We put in an online order and anticipated a 20 minute wait. got to the restaurant to find out is would be ANOTHER 25 to 30 minutes. The teenage staff is rude. They said they are backed up. How hard is it os put soup in a bread bowl? What ever happened to customer service. Apparently it isn't something that Panera strives for. Will never go there or recommend them again. If we could do 0 stars we would. Totally ridiculous. read more

Picked up turkey sandwich. Drove home and found out there was no turkey in the sandwich! How is this even possible when it's the main part of a turkey sandwich. Anyways had to drive back, wait in the drive through line again to get it replaced. The girl was very nice and apologized along with giving me a new sandwich. read more

Orders a sandwich and soup. When I got home I noticed there was no sandwiches in the the bag. Checked the receipt and it was in there read more

Panera Bread - Sandwiches Near Me - Onalaska, Wisconsin

Seriously would have people reconsider ordering any catering from this place. We ordered at least 30 hours ahead of time and they lost our entire order. We had to reorder once again and when we arrived at the estimated time we had to wait an additional hour before receiving our order. On top of charging us twice for their mistake they also didn't greet us or apologize for the inconvenience of their incompetence. Never again will we be providing our consumerism to this location. read more

absolute dogg quality of lady taking my order. I asked for a toasted bagel and got one that looked like they just took it out of the freezer and I asked for 3 sandwiches but only received one. then I tried to go back through the line and they said breakfast ended at 11 so now I'm out two sandwiches with 3 hungry kids and an untoasted uncut bagel. I will not be going back there again read more

This was a good Panera and I enjoyed a fresh cup of coffee as well as a delicious chocolate croissant pastry here. It was off the highway in a suburban shopping outlet. The staff were friendly and there was an abundance of kiosks here to order from. I suspect this place gets busy but is fast and fresh. read more

Panera is one of those underrated chain cafes. Anywhere you go in the country with a Panera nearby you'll get consistently better than average food. With that, though, the service and beverages -- not so much on the consistency. The quality in those two elements seems to vary widely with no rhyme or reason. On the food : bagels are always good. The earlier in the day the better. The 'everything' bagel is my usual choice, having decided the cinnamon crunch bagel, my former favorite, was too much sugar so early in the day. Besides, between the sugar and the dark roast coffee, I needed to ease up on the buzz. The French onion soup is good but the tomato is even better. Add a Caesar salad or the Mediterranean vegetable sandwich and you'll be full but not stuffed. Panera's free Wi Fi is a big plus for anyone who can't be without an Internet for very long. It's a perfect spot to meet with friends, relax, read a book, or gear up for the next assault on your harried life. read more

Food was reliable as expected. I rarely if ever have issues with food quality. Panera variables are staff, speed of getting food and cleanliness. This location was great on all three. It was a little busy but we were able to get a seat. Highly Recommend. read more

Great location. Love going here for my morning commute. Bagels are to die fora Friendly staff.

I joined the subscribe and sip club. The staff were helpful in talking me through some details.

These guys never get the order correct. Was there last night and ordered a simple bowl of chicken noodle soup. They sent out corn chowder even though my ticket said chicken noodle. Also their quality has gone down read more