Arugula on avocado toast? Yes, please! This is a good breakfast option especially if you're looking for a place to do some work. The staff were attentive and came around to check on everyone multiple times. Since I was there awhile it just felt like something was missing? Coziness maybe? Empty feeling? Maybe it's me. read more

Panera Bread - Green Goddess Avo - Salad Near Me - Lebanon, Tennessee

Service was slow and not friendly. We got half the food then we were told (with an attitude)that the rest would be ready shortly. Staff didn't seem to care much. When we finally got the bread bowl with mac n cheese it looked like the staff ate half (see pic). Not that I'd rather have half portions but it beats them eating out of it. I doubt I'll be back due to an overall poor experience read more

Panera Bread - Sourdough Bread Bowl Mac & Cheese - Group Kids Mac & Cheese - Salad Near Me - Lebanon, Tennessee

Went and it was early in the weekend and 4 stars for the awesome staff! Greeted me when I walked in. My order was ready and bagels were fresh and delicious! Pre-ordered and staff was attentive and nice. Place was very clean as well read more

Food great other than this . Horrible Experience - Panera Bread Giving Out Drinks That Taste Like Alcohol! I am beyond shocked and disappointed with Panera Bread. My stepdaughter ordered a drink from here, and when she brought it to me, she said, "Taste this, it tastes like alcohol." I tried it myself, and sure enough--it absolutely tasted like alcohol! This is completely unacceptable. Panera is supposed to be a family-friendly restaurant, not a place where kids are handed drinks that taste like alcohol. What if a child had consumed the entire thing without realizing it? It's not only disturbing but dangerous. This shows a serious lack of quality control, oversight, and care for customer safety. Serving something that tastes like alcohol--without any warning or labeling--is irresponsible and reckless. Panera, get it together. You've lost my trust, and I will not be coming back. Families should not have to second-guess whether or not they're safe ordering from you. read more

Panera Bread - Salad Near Me - Lebanon, Tennessee

Broccoli cheese, soup, phenomenal, had the deluxe grilled cheese oh my gosh and you customize it. It's even better. read more

Panera Bread - Broccoli Cheddar Soup - Salad Near Me - Lebanon, Tennessee

Panera bread used to be a fancy type alternative to Olive Garden now is hell on earth the drinks were watered down and half empty soup was ice cold and management thought he worked at Taco Bell and tried to give a cheese and rice burrito I thought they were making and doing drugs in the basement read more

Terrible service, order was skipped by 7 others just to get the wrong order and missing items.

Several of the tables were dirty. The floor needed to be vacuumed. The ladies room floor was sticky.

The worst service I've ever had at any Panera. They were out of croissants and the manager, Kylie, was absolutely RUDE about it. Beyond disrespectful. I cancelled my order and went elsewhere. read more

Stopped into Panera for lunch the other day. It was wonderful as always. I think that for a chain, they really do a great job at delivering good food every time read more

Panera Bread - Salad Near Me - Lebanon, Tennessee

I haven't been at Panera in FOREVER and was pleasantly surprised: they have a completely revamped menu with a lot of healthier options. Competition at DTC is pretty tough with so many different restaurants but it was pretty busy during a lunch hour. Everyone was super friendly and helped me to decide what to get. Great selection of salads and bowls. I decided to go with a vegetarian quinoa one. It was ok, nothing too special about it but it wasn't bad. I probably won't go back but it's a good place for a quick and simple meal! read more

Panera Bread - Salad Near Me - Lebanon, Tennessee

Got the new toasted baguette sandwich. You have to know, don't expect anything. It's 90% bread, a bread sandwich. This is an insult, you pay real money for this and its BREAD. I can make this at home with REAL food inside!!! Panera, you keep failing. I'm out of town and not many choices to eat. But the iced tea was good. read more

Ordered from the Panera app tonight & sent my son (since I'm under the weather & my sore throat could only handle soup). He got all the way home before we realized it was the wrong order (he didn't want to open bag & let food get cold). He went back to Panera...but they had just closed & were not answering phones. He got an employee's attention... and they actually opened the door, fixed the order & made it right, and even sent him home with an extra cookie. It's nice that some companies still do the right thing for customer service! Will definitely be ordering again. read more

Panera has succumbed to the mob think. Enabling policies that defy common sense, science and pandering to the covid hype. You MUST wear a mask to order inside but can remove it at the table. However you can order at the window without a mask..... I will be canceling my coffee club membership and no longer frequent Panera until they use some sense and science in making decisions that affect their customers. I've enjoyed the food and coffee, however, I will not be spending any money with Panera until this foolishness is corrected. read more

OUT OF BREAD at Panera Bread? This is becoming a frequent occurrence at this store, in addition to stale croutons.... They did substitute missing bread with whole apples? read more

They literally just handed me a melted frozen lemonade and couldn't fathom why I refused it. I will NEVER go back. read more

I paid $12 for a chicken salad sandwich. They didn't have any croissant and only had wheat bread. i got my sandwich home and it was four slices of thick bread, lettuce, tomato and two Tablespoons of Chicken salad. What a rip off! Last time I had a nice helping of chicken salad, this time I can't even taste the chicken salad. The drive through was not open so had to go inside. I should have just went to McAllisters. read more

I don't know how Panera can justify $12.72 for their Teriyaki Chicken & Broccoli Bowl. I ordered it via the drive through in Lebanon, TN, but I didn't realize how utterly skimpy the serving was until I got back to office, or else I would have returned it. I used to LOVE Panera Bread, but lately I've been disappointed over and over again. Bye-bye, Panera, it's time for me to find another eatery. read more

This is the worst Panera I've ever visited. I've tried to give them a chance more than I eve because it's so close to my house but never again. At least 3 of the 4 times I've visited they have gotten my order completely wrong! read more

Panera Bread - Modern Greek with Quinoa??? Not!!! - Salad Near Me - Lebanon, Tennessee

Teriyaki bowl was good, however, it was not even full. Maybe 1/3 of the bowl. If that!!! If someone is paying over 12$, you'd think the bowl would be full. Staff in the drive thru was very kind though, so that's why the 2 stars. read more

Me & daughters came this morning, the bread was super hard so we asked for some more well they brought out some more that was the same way! My daughters grilled Mac-N-Cheese was cold and the bread was to hard for her to eat!We love Panera Bread but this wasn't a good experience! read more

When I order on the kiosk and essentially do everything but prepare my own food my expectation is that the food will be right. I don't expect to be told what I could have done differently to improve my experience. No chicken on my salad and I was told "It's probably under the rice." No drink cups and I was told "you need to get those at the counter up front..." read more

Every single time I have ordered something for takeout - they get it totally wrong. Like they're not even close, didn't read the ticket and nobody checked the bags! If you try to alter a sandwich or salad to leave out, or add, ingredients - good luck and I hope you have no major food allergies! read more

We moved 2400 miles to get away from Seattle. Panera has managed to find everyone who is struggling with the realities they face in life in TN and employed them at the Lebanon location. Mise we'll have moved to San Fransisco, Portland, or moved to CHOP in Seattle. I have been considering how to politely offer to pay for Panera's Lebanon employees to move to a place they would fit in better. read more

It's clean. But can we get some bagels ???? I've been here at least once a month since they've been open and out of bagels by 10am every single time. Don't understand read more

We were staying at a local hotel and came here at breakfast. We got here at 9:00, and they were out of almost everything. The guy at the register (who was so over being there by his demeanor) said someone came by at 6:30 and bought all of the soufflés and bagels. First of all, how rude was that (?). I would have told them that they needed to have put in a special order for those quantities. If the manager was thinking he wanted to sell no matter to whom, he should have considered the potential loss of future customers. They had literally 15 bagels left. We ordered two coffees, bagels, and a smoothie. The coffees were watered down, the smoothie was watered down (neither had flavor), and the bagels were barely toasted. I have never been to a Panera this bad. The gals making the food were mostly working hard and nice, but they clearly did not do well preparing food. read more

Panera Bread - "Toasted" bagel - Salad Near Me - Lebanon, Tennessee

This cafe is disgusting. I was speaking to one of the managers and she was extremely rude to me. My food was poorly made and it tasted awful. Lisa, the manager was of no help to me when I brought up all of the issues. I will never be going back to this cafe. F*ck Panera bread and f*ck Lisa !!! read more

Well unfortunately this was not a pleasant experience. The cashier looked like he hadn't washed his hair in days. After he took the customers order before us he took off his dirty hat and ran his fingers thru his hair , then got their sweets in the case. We placed our order, granted I understand its hard sometimes to hear through the mask but we told three times our order and he still got it wrong. Then on my ticket it said I ordered and PAID for cream cheese. The guy that handed us our order didn't put the cream cheese on my plate then argued with me about weather or not I paid $1.30 for it. I am disappointed in Panera. read more

Worst Panera Bread I've ever been too. Extremely slow. Added things to my salad that weren't even supposed to be in there. Didn't remove the things I asked. The meat on my sandwich was rancid spoiled. Do not ever go to this location read more

Bad customer service, dine in and curbside. Food is good. Tables are disgusting, and sticky.

Panera always makes for a great quick lunch. Their menu has so much variety and you can mix and match soups salads and sandwiches. Their French onion soup is delightful and their tomato basil bread is amazing. I go a few times a month. Download the app before you go and start earning rewards towards free meals! read more

My husband drove threw The snow and everything to get me food, he was gone for a very long time and he came back and told me that the person who took his order was very very rude. Got the order all wrong and made him wait approximately 30 mins just for them to get an attitude once the manger was called over the person told them that he was being "difficult"...... first off your the one who took the order then got it wrong and want to catch an attitude; I don't think so we're the ones giving you our money and just because your pissed about comming to work that's not our fault. The least you can do is have some good customer service That's it both to the person that took the order and the MANGER.... just do better. read more

Panera's curbside pickup is terrible. I ordered a breakfast item and coffee and my app said it would be ready at 9:10. After waiting there until 9:20 I went inside to see if the order was ready and they hadn't even started on it. There's was only a couple cars in the parking lot too. read more

Went to Panera for the very first time as we were traveling across country. We ordered 75+$ worth of food to be missing a sandwich when we got back to the hotel. Called up and told them about it Lisa was very nice and said she had realized that it was still there and said to come back and get it I told her I would be by the next day to get the sandwich replaced. Well, went the next day to get the bbq chicken sandwich with everything on it but onions and I get back to my hotel with the sandwich and all that was in the box was bread with a few pieces of chicken on it. No lettuce no sauce no nothing. This was so disappointing I was hoping this would be a place that I would like to go to often to eat but after 2 experiences like this, this is a restaurant we will never return to. read more

So traveling across country stopped in drive thru on June 8, 2019 at 10:40 am. Ordered toasted chicken salad sandwich. Opened it up and the way THIS Panera does this sandwich is they put tomato, and chicken sandwich thru their toasting process, I.e. toasting ovens . So you get a drippy wet tomato lettuce and warm chicken salad. When I called manager politely informs me this is the way we do it all day everyday so we know what we are doing. I informed her other Panera's apply common sense and put chicken salad on after bread is toasted. Big zero/ but to her credit offered to replace . Hmmm uh no thanks read more

This location always disappoints. The tables are sticky, even after I ask them to wipe down a table, because for some reason, first thing in the morning there's food crumbs in the tables and seats as well as food pieces in the floor. On several occasions I've found this location poorly maintained inside. An hour after opening and the coffee dispensers are missing. Recently I tried the drive thru on a Sunday which claims to open at 7 online and posted on the door. I stay at the speaker for a few minutes before pulling around to find an employee knocking on the drive thru window. I asked if the drive thru was not pressing, her response, "I don't think we're open yet, I'm locked out the front". I pull around to park and wait a few minutes while they gather themselves to open. The female employee comes to tell a gentlemen in his car next to me, "we're opening at 7:30 again," so are they adjusting posted hours based on the time they arrive to work? This location has issues with cleanliness and professionalism. read more