Just got a bagel. I've never have gotten or cut a bagel where the proportions were so wrong. It made part of it burn. I'm just saying if they're skipping on quality of just cutting a bagel properly, how bad is the quality of everything else here? Update: tried a bite and it was hard as hell. Who knows how long it's been sitting around. Please just avoid this Panera or you too may get an inedible $3 bagel. read more

Panera Bread - Sandwiches Near Me - Grand Haven, Michigan

My husband and I went to the Panera Bread in Grand Haven, Michigan to get some work done in their cafe. We ordered a SIPS club drink and sat down at a booth. The atmosphere was nice and comfortable. We were successful in getting some work done. I could hear the workers talking and they seemed to be enjoying themselves. Then I went to use their bathroom. I found the bathroom to be very small, dirty, and unsanitary. This bathroom visit ruined the entire experience for me. read more

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The food was good, the service was quick, the atmosphere was loud but that shows how popular Panera Grand Haven is!

Slow the food was mid and very expensive staff was very rude and acting like they couldn't care less

15 minute wait for a bowl of soup ridiculous shouldn't be that bad needs to be fixed A BOWL OF SOUP

Had to leave for another place. First I couldn't order on the kiosk then ordered at the register but it wouldn't accept payment from multiple sources. All this was after a failed attempt to order on line. With multiple other options for soup and salad within 200 yards of this restaurant it may be a while before I return. read more

Your average Panera Bread. We did drive-thru on Saturday night, as we were seeking caffeine and driving from Grand Haven back to Holland, where our hotel was. We are both Sip Club members so we were able to give the drive-thru employee our phone numbers to look up our accounts. We both ordered Diet Pepsi with no ice, and the order came out correct. Very convenient location for a Panera, too (right off of US-31) so I would stop by again when in the Grand Haven area. read more

normally you get what you get with a chain but it was so bad this morning. waited forever in the drive through line though there was only one car ahead of me. got home and bit into my sandwich and something tasted awful immediately. i take the top off to see that the lettuce on my sandwich was brown and rotting read more

It took 30 minutes to get our food and it was NOT very busy. Don't come here unless you have an hour to spare. Might as well go to a real sit down restaurant. read more

Cindy is the absolute best. She is always so kind, friendly and she knows our order my heart. She always greets us with a smile. Even though this Panera Bread is further away from our house, because of Cindy we only go to this one! :) Thank you Cindy for being the best!!!! read more

Typical Panera but with an updated decor and very friendly service. I was very impressed with the smiles on everyone's faces; the person who dropped my food came back to ask if I needed anything. Classy, Panera! They had everything I wanted. Greed Goddess Cobb salad, Mitten Sugar cookie, and a loaf of Tomato Basil bread. read more

Panera Bread - Nice ambiance - Sandwiches Near Me - Grand Haven, Michigan

Love coming to Panera.. always fresh and yummy!! Customer service was very nice too! Thank you! read more

Panera Bread - a table and chairs in front of a fireplace - Sandwiches Near Me - Grand Haven, Michigan

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Customer service at register didn't know his job, spoke unintelligible. General manager had to take over. Supposed to be a pick 2, but I ended up with 1/2 sandwich & full bowl of soup instead of a cup. Sandwich had very little meat, mostly onion. Iced tea was undrinkable. ​ read more

Are you going to put any meat on my $14 sandwich? I have enjoyed this sandwich a couple times now and this one has 1/3 of the meat as any other one I've gotten. read more

Panera Bread - My food - Sandwiches Near Me - Grand Haven, Michigan

I understand that getting employees and having staff is difficult right now. I understand we have to serve ourselves and take care of our own dishes. I'm sure you can find someone to take care of the dirty dishes read more

Had a delivery order on the weekend. This is the amount of protein they put on our sandwiches. I don't even know how someone would send this out. Do not suggest this Panera. read more

Panera Bread - Tuna salad sandwich - Sandwiches Near Me - Grand Haven, Michigan

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Excellent and friendly service. Great food. Like the old layout. Staff is very nice and smiles.

Usually everything from here is fine, but there was a label inside of my oatmeal towards the bottom. So gross!!! read more

Panera Bread - Sandwiches Near Me - Grand Haven, Michigan

I ordered 3 soups in a bowl and they pretty much only came with half :/ pretty sad about it since I've been sick and trying to fix my weary soul on a bowl of good ole chicken noodle soup. Side note: the chicken noodle soup only had 4 NOODLES IN IT!!! read more

Panera Bread - Half bowl 'ah soup. - Sandwiches Near Me - Grand Haven, Michigan

Ordered poppyseed salad without chicken and still got chicken. Ordered cheddar broccoli soup and they didn't secure the top so it spilled all over my bread , salad , and utensils. And the soup was spilled all on the outside of the soup cup. It's as if they just tossed my soup into the bag. I burned my hand grabbing the cup because the lid was not even on so I touched the hot soup. read more

9.00$ for a processed bowl of soup and 3.68 for a fountain drink is ridiculous but...they will keep paying for it

Mobile ordered at about 4pm and the food started being made at about 4:20 when I went up and asked where it was (when it said it would be out at rapid pick up by 4:15). They also don't make the iced coffee for you and the lid/straw/ice are on completely different sides of the store so that wasn't a fun time....put the iced coffee stuff with the iced tea maybe? On to the sandwiches - I got the turkey avocado BLT and the avocado was completely unsliced and just smushed under half the sandwich and the turkey wasn't even separated - it was on the other(non-avocado) side in a strange clump. The avocado magically made its way on to the top of the sandwich rather than the inside...On top of that, there was a nice dark hair in the sandwich. I brought in the whole sandwich and the manager didn't even give me the time of day. Luckily one of the cashier ladies was nice enough to take it back and replace it, so many thanks to the one sweet employee that was competent enough to help me. read more

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We are big fans typically. This was the worst Panera we have been to. Went in to get a Baker's Dozen and the bagel selection was pitiful. Got home and all the bagels tasted like they were a day old, not fresh. We won't be going back! read more

Absolutely horrible food, the service was non existent and clearly they could care less to help. I wish I could give no stars, place should just close down. read more

I was looking forward to the Asian Broccoli/chicken bowl with teriyaki glaze. The glaze was minimal....disappointing! It definitely did not resemble the picture on the menu! read more

They are always out of something. Literally I will get a sandwich and they are out of 2 breads.. every time we go. Got a cappuccino, which is 2 oz espresso, 2 oz milk and 2 oz foam and I was literally given a latte, if that. You couldn't taste the coffee at all! I enjoy their soups and bread bowls though so that is why it isn't a 1 star. Last time we were there, we saw a tray of food waiting to go to a table sit there for 7 minutes. Which it was soup and that will get cold in that amount of time. Felt bad for the people who ordered iit read more

We are usually Panera fans. Lately, over the past few months service hasn't been stellar. Twice, we came home with a pick-up order and were missing a sandwich. We have done a pick-up order and realized we were missing a drink. A special order salad didn't come as ordered as well. A few weeks ago I went through the drive through and ordered an egg and sausage breakfast sandwich. When I started eating my breakfast sandwich, I realized there was no sausage on it. The staff is friendly and have given us a coupon for a free meal whenever a mistake has happened, but it would be nice to not have mistakes happen. read more

The cashier was extremely rude. Didn't know how to do their job. We ordered a bread bowl to go. Got home and there was only a cup of soup and no bread bowl. Went back to the store and I asked why and the same cashier said they were out of them. So they didn't bother to tell us they were out of a product we thought we were buying and they let us leave thinking we had it instead of just saying they were out before we paid them. Never going back there again. read more

There fun yeah fun totally suggest going. You should go if you like food. Yeah go Panera!

I don't know if there are new owners or what but the quality has gone way down. I just got an Asian chicken salad and it was just chopped romain and chicken. No onion, no cillantro, carrots, edamame, cabbage - nothing! and it was $11 for a 1/2 salad! Last 2 times I've been there - it's been very disappointing. read more

Okay, look. We walked in at 5 to 7:00 last night - they are open until 9:00, but they had already bagged all baked goods for "donation." We ordered, only to be told they were out of won ton strips, arugula, and feta cheese, thus changing our order. There was a single person in the kitchen, one at the counter, and one running orders, but not a single - I mean it, not one - table had been wiped or cleaned. EVERY single table showed signs of having been dined at. When the food came, we were told they were "out of silverware," so we would have to use plastic spoons and forks. I considered volunteering to wash their dishes for them, but I assumed my sarcasm would fail to have any impact. On a previous trip, we overheard someone tell a customer who received cold Mac and cheese that they could "use the microwave to heat it up" if they wanted. So overall...the food is too expensive for what it is, the service is sketchy, the place is not clean, and whatever is happening behind the scenes is a disaster. I don't know if it is lack of staff, or lack of caring, or lack of experience, or all of the above, but I do not understand why anyone would compromise their dignity by eating here voluntarily. I'm done. It's awful. Stop underwriting incompetence and mediocrity, Grand Haven. Let it go out of business and replace it with something that has some pride in its product and service. read more

Just got a DoorDash order. They forgot my Mac and cheese and there was a chunk of mystery meat in my cucumber basil salad. I'm grossed out.

No soup. Equipment malfunction. OK, things happen. But no soap in the bathroom. No excuse for that. The place is not well taken care of. Steps below most other Paneras. read more

Stood in line for at least ten mins while families ordered ahead of me. Since it was after 11 by the time it was my turn to order, they were no longer accepting breakfast orders. So I essentially turned around and left after standing and wasting my time in line.. even when I got there before breakfast time ended. read more

There was a sandwich missing from our take-out order, so I contacted customer service who told us the store would follow up with us. After several contacts to Panera corporate customer service and to the local store, it still has not been addressed. We've used the app for "Rapid Pick Up" several times. Unfortunately, our order has never been ready on time. I understand that everyone makes mistakes, so I believe it's how they are addressed that really matters. Panera does not seem to care. We like the food, but the poor service is making us question whether we want to continue being a customer. read more

We placed our take out order for three "Pick Two's" and the cashier read back our order correctly. The wait wasn't long as there weren't too many people in line. When we got home we discovered one of the salads was wrong and all three baguettes were missing. Not worth the trouble to go back. In spite of this, the soup, pasts, sandwich and salads were excellent. Next time we'll check our order before we leave. read more

I ordered from their rapid pick up menu using my phone app. I received the confirmation email telling me my food would be ready in 10 minutes. I arrived at the restaurant and had to wait in line with a few other people, since my bag was not on the shelf where it should've been. One of the employees came over and informed me that they were out of the honey wheat bread which I ordered for two sandwiches. They never sent me an email telling me, nor did they call. I chose different bread and 14 minutes later, I received my food. The people who came in at the same time got their food before I did. I felt like I was not important to them at all. The manager handed me the bag and he did not even bother to say he was sorry for the delay and for not having the bread I ordered. read more

Ordered chicken noodle soup for rapid pick up. Picked it up in the morning to have for lunch. Low and behold when I sat down for lunch what I got was a bowl of chicken broth, not a noodle or piece of chicken to be found. Wont be ordering lunch here again, anytime soon. read more

Stopped here while traveling through town on road trip. 6:30pm Sunday night. They were out of three breads for sandwiches and two soups. Took almost 20 mins from order to food delivery. Don't stop here unless you have time and willing to eat whatever they have available that day. read more

When I was pregnant last year, I went to the Grand Haven Panera 3-5x a week. I had cravings for the egg Soufflés all the time. I always got the bacon soufflés that was my favorite. Recently, in the last 6 weeks I have gone to the Grand Haven Panera. I have not once had the chance to get a bacon soufflés, because they are all gone. All that's left, if any, are the 4 cheese or ham and swiss. This week alone I have gone in 2 times at 7:15 and ALL the soufflés are gone. When I ask if there are any in the oven, they say no they are all gone. This has happened at least 5 times in the last 6 weeks. This is so disappointed especially because I am pregnant and have cravings. I will no longer waste my time at the Grand Haven Panera. I will now go out of my way to the Muskegon Panera because they ALWAYS have ALL 4 soufflés even at 8:30am. read more