Delivery times are awful. Understanding that Covid is here does not dismiss plain old communication. If the delivery time is going to be late simply update it in tbe app. My delivery time was over 30 minutes late and I called the restaurant to get the status yet no one answers the phone over and over again. read more

I don't understand why you have drive thru of you make people go around the corner and start a new line in the parking lot? Makes absolutely no sense to drive up to the drive thru window only to be turned around and sit in another line. read more

I always go for the Mediterranean Egg White on Ciabatta with a large cup of coffee. This is one way to start your day right. read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

Had to wait 15 minutes to get my food when the restaurant was empty. After getting the food I realized none of it was hot, rather room temperature. Felt as if the food was sitting for a long time before being brought over to my table. Other than that, the restaurant is clean and staff is friendly read more

Disappointing and dirty. I have gone to this location for years and have always loved it. We went on 10/21 and picked up a to-go order. After we drove off, we realized that all of our sides were missing. Then we got home and our food was so sloppily put together that we had to re-assemble it. The food quality was very poor-surprisingly for a Panera restaurant. There wasn't one thing that anyone said was good. We threw out 2 items. I contacted Panera about it and they said they'd look into it. I haven't heard back so we will stay away from that one. read more

A new facility. Food lives up to Panera quality. But CAUTION. DO HAVE A FRESH MAP IN YOUR GPS. TUCKED-away behind a tall building. Keep looking, worth the adventure. read more

Minor issue with Togo order. After speaking to the Store Manager Dakota via phone. After arriving to the restaurant employees went above and beyond. Highly recommend! read more

I don't usually eat Panera but eve try toke I did the food was always amazing. This time it was sub par at best and garbage at worst. I ordered pick up from them and it was a simple 2 sandwich order. They managed to mess up both sandwiches and put the wrong lettuce and leave out items off both sandwiches. I won't be ordering from this Panera again. Especially since the food was so bad for the price I paid. read more

Horrible experience at lunch today! Tried to use the "fast lane" kiosk which was anything but. After keying in an order for 3 people we discovered we couldn't use our $25 gift card (asked a manager who arrogantly just said "no." Not "no, I'm sorry" just flat out "no!". A sign or notice of some kind at the kiosk would be appropriate right? We also had a $5 member reward applied to our order. So we ordered at the register after all, which then negated the $5 off coupon because it had to be online or at said kiosk. No big deal I suppose but the manager referenced above could have honored it. We finally get to our table in hopes that the poor service would be over, but those hopes were soon dashed when the food came out. One of the sandwiches had a nice long hair dangling from it, one of them was supposed to be toasted and the 3rd was surprisingly correct. After sending back the 2 wrong meals, one of them was returned minus the soup. We finally eat and as we were about to leave the same manager walks by our table. Instead of stopping by the table and apologizing for the inconvenience he looked at me with the same arrogance as before and kept walking. I asked another employee what the manager's name was and he said it was Aaron Taal. Frankly this guy should be working in the kitchen as far away from customers as possible. I'll never go back. read more

I frequent this place, but today I am leaving a review because of the exceptional service I received. I tried to place an order online, but for some reason it just didn't go through. It was the first order I placed online so I had no idea that it didn't go through. Being ill, my mother went to pick up the food and was asking for my name. They said they didn't have that order. My mother replace the order and they ended up forgetting a soup off of the order... To make a long story short, they told us that they would take care of us the next time we came in and that's exactly what they did. The online order not going through wasn't their fault, but they still acknowledged that it was a problem and took great care of us. Tony & Maria made us delicious meals ad th manager Sydney gets an A+! read more

I always love eating at Panera because of their array of choices and great prices. I sometimes just grab coffee and a bagel but I really like going for lunch. The pick two option is great because you don't have to choose between your favorite sandwich or bowl of soup. The soups are flavorful and always fresh. I would recommend the tomato soup, it's basically the best tomato soup I have ever eaten. The fresh salads are great too and so are the sandwiches and paninis. All the sandwiches are served on their fresh bread. The tuna salad is very good, even for those who are not particularly fond of tuna. Their coffee and pastries are also really good. I would suggest not going between 12 and 1 because it is incredibly busy around this time. read more

Slowest panera ever. With rude and impatient staff, an attitude that appears to just be a reflection of the managers working.

The menu leaves you desiring more. The service is awesome. Had a good experience and will definitely visit again.

Literally the WORST drive through services. They forgot my chicken on the ASIAN CHICKEN SESAME SALAD the fucking name chicken is in the title wtf. They give you half the portions than they would inside and it literally is just TERRIBLE. The bread on my sandwich was burnt too. read more

Food is great...when they have it. They are always "out" of everything!! Egg soufflés, bread bowls, cinnamon crunch bagels....they never have them. I can always just drive up to the Concord location which is MORE busy yet they always have what I want. read more

Ebony and Alessandra made my day! They couldn't find a manager to help with my payment so rather than make me wait, they told me my meal was on them and to have a great day. Excellent service! read more

They do a good job, usually all the things in the bakery are fresh. They usually make everything right, sometimes I'll get a random apple or bag of chips that I don't remember ordering and sometimes they take a few extra minutes. Sometimes the tables might be dirty but hey, it's a panera and there are hundreds of them. They do have beverages well stocked and the teas are always good. The drink station is always kept clean and neat. read more

We have been ordering from Panera frequently since they started delivery....but damn, their delivery is hit or miss. Sometimes we get all of our order...sometimes we don't. One of things they seem to always forget is our drinks...so the delivery driver tells us they will do something, and we never hear from them. Now we call the place.....and they are very apologetic; however, it does nothing to rectify the situation at hand with everyone at work eating lunch and no drinks. They do offer us to come in and they will give us free lunch..?? We paid for delivery so that we don't have to go in! Beware of ordering delivery from here this Panera......I think my office will not be ordering again anytime soon. read more

The food was good, the facility and service were lacking. There is construction going on next door, and it is a bit of a challenge to find your way into the parking lot. This is understandable, and I'm sure that will improve. However the condition inside was disappointing. One booth had a torn cushion on one side, and the cushion on the other side was repaired with duct tape. There was a lot of food debris on the carpet even early during the lunch hour. When our food arrived, my wife's soup spoon had a piece of food stuck to it that was missed by the dishwasher. I know dishwashing equipment is not perfect, but a quick check by someone in the kitchen or by the person who delivered our food would have prevented the problem. This place is not up to the standards that I have experienced at other Panera locations. read more

Im always a fan of panera. This location is always busy but its the closest to me so I keep going. It is consistent but some times I fell like the wait for food when you're staying in seems long. It is always clean, they tend to have everything when I am there and while it may take a bit long sometimes its always made right. read more

I'm from New York, so there are a lot of things down here in North Carolina that I'm not familiar with or that they don't have, like Tim Hortons :( But Panera is something we have up in NY and a place I'm quite fond of. It was great to have a little piece of home while I'm here. Nothing but good things to say about this place. read more

I love Panera. The food is fresh, healthy and delicious. This Panera has lots of cozy seating and just added a drive thru, which is awesome!

While the service was good and overall the restaurant is clean, I've been disappointed that the past two times I've been to this location they have been out of bread bowls. This happened with in a months time frame: Both times were weekdays; once around 11am and once around 4pm. This is a bread company!! How can you be out of bread bowls that often? The time we went around 4pm, I believe it was a Thursday, everything my friend tried to order..the lady responded that they "were all out/didn't have any more". My friend went through about 5 different meal options that were posted on the large menu above the register. That's five too many to be completely out of in my opinion. When I told some other friends about my experience, they in return had very similar stories. But like I said... 3 stars for the friendly customer service and cleanliness. read more

Ordered through drive through, was quick n easy. They seemed to be done with all the breakfast items by 9:40am itself! The staff was nice and courteous and offered other items close to the breakfast sandwich I wanted. Because of the construction opposite this location it seemed a lil difficult to get there but otherwise I'd definately love to go back again and again:) read more

Great food, fast service. Always busy but the line usually moves quickly. Went there for lunch and my bill was $11-$12, for the soup/salad combo with a drink. A little pricey for the amount of food they gave. The salad was served in a huge bowl but it was almost empty. I was surprised at how small the serving of salad was. Overall, good place for lunch but not worth the money in my opinion. read more

This Panera takes a long time to get the food to people and the food isn't even that good. I got a broccoli cheddar soup in a bread bowl and they left a lot of bread in the bowl so there was barely any soup and the soup wasn't very good either. I do not recommend this Panera to anyone. It's hidden for a reason. read more

It is been two years that I can't just try something else other than chicken frontega + Broccoli cheddar! I enjoy it always and ever!

I generally get the Mediterranean Panini... and the soup.. Standard stuff, pretty good!

I have recently went back to this Panera location and what a difference!! My food is brought to me, they brought me cheese, and they took my plates when I was done. I think it is a way better Panera than it was 3 months ago. I NOW come here all the time and my order is always right! Yay read more

I order delivery from this Panera Bread about once a week. There have been a few times that the soup was put in the bag sideways (spilling everywhere) or items have been left out of my order. The delivery drivers need to start checking ordered before they leave the store and the person packaging the order needs to be better trained. When I receive my incorrect order all I get in response is...you can call for a free pastry. That does not fix the fact that my soup is all over the place and I am missing my drink. read more

Placed an order at 9:59 AM online and the order was accepted for delivery at 12 noon, for a very important Company meeting. At 11:08 received an email that my order has been canceled because they are unable to meet the delivery time of 12 noon. It was an extremely embarrassing moment before my peers and seniors in the Company when the food did not arrive. This is how Panera treated me. And did I mention that my Company places orders with them almost on a daily basis? If this is how they treat a Company I wonder how they would treat an individual one time customer. Never again going to Panera! read more

I love panera bread. Never disappointed when I come here. Quick and easy. The pick two is awesome!

An okay Asian sesame salad with chicken. Lettuce was not fresh. Friendly employees. Great location near UNC Charlotte.

I order a coffee on my Panera bread Account at 1:40pm...so on my app it told me that my order was ready at 1:53 but I went to the counter at 2:02. And I didn't see anything on the cubby so I went to the counter where they prepare the food and I saw my ice coffee there. So I asked one of the young lady is that my order And I gave her my name but the young lady didn't know how to read my name so I have to repeat my name 3 to 4 times. And one of the other girl "light skin and black hair with a ponytails hand me my coffee but she was very rude but I told her can you push the coffee more to the edge because I'm short I can't reach it but she proceeded to have a nasty attitude towards me and then she push my straw off the counter. This Panera bread is the most disrespectful people. They have young people that don't know their manners. If I could put no star on this place I would. I am so disgusted by the way she treat me over a coffee that I can't reach. They should be lucky that they have a job because a lot of people out there don't have it. read more

Avoid the drive-thru -- food is horrible and they give you little or no food -- I ask for a 1/2 strawberry Poppy see Chx salad some how at store 1043; I got no meat on a strawberry Poppy see Chx salad and a 1/4 salad with old fruit and nasty poppy seed dressing.... Feeling very disappointed read more

I had a terrible online delivery mishap to my job, and to rectify the situation the manager gave the best customer service I have ever witnessed in years!! Kudos to Keisha for her loyalty to her customers and unmatched customer service! Thank You! read more

Very fast service in the drive thru. You can also call in. And their portions are just right. I go for the Asian chicken salad. With extra dressing of course. Workers are nice and get the order right and done quickly. A must go to place . read more

Literally every time we go to this location (in the 4 years we've lived in Charlotte), this Panera doesn't have at least one of the items we order available. Especially with breakfast items like the soufflés. Clearly, they sell quickly, and I'd think that the person in charge might have the foresight to make sure they're kept up with. Service is slow, an overall unimpressive Panera. read more

I've been to a lot of Panera Bread stores and this store has the worst customer service. It started with dropping my change in the drive-through with no apology not getting orders right not extending their arms out to hand you the food correctly. When you pull up they give you a blank stare I had to ask for the total also having to hear on of the employees using foul language about another employee while I was at the window. Never again will I bring business to this store. read more

It was rainy and cold tonight and ALL that I wanted was some broccoli cheddar soup. I decided to brave the weather and the MESS that is N. Tryon construction all around Panera to get my fix. I pull up to the drive thru and wait my turn. Of course my luck would have it the person at the window is getting a multiple large shopping bag size order passed through the window. When it's finally my turn, I begin to give him my order and he says that they are OUT OF BROCCOLI CHEDDAR SOUP! You know... the most popular soup... the everyday soup... the soup that probably put them on the map. OUT OF IT! I was in the drive thru around 7:30pm and they are open until 10pm, It wasn't like I was there 10 minutes before closing. Which means that the cheddar broccoli soup was low around 630/7PM... which means MAKE SOME MORE! I know you got all the ingredients in there Panera. When you see your most popular soup is low WELL BEFORE closing... MAKE SOME MORE. This to me is just poor management. I will think twice before visiting Panera again. read more