Okay the staff here is nice, and the food is good but their dining room is closed - always! Drive-Thru only, and as a not-so-fast food joint, if the line in the drive-thru is long you will be waiting for a little while! read more

Went on 5/29/25 and the lady working the drive thru window at lunch was super sweet and make sure I had my order correct. First time at this location and my order was quick, correct, and good. read more

Dining room is closed. No way to access it on foot. While the employee tried to help us we could not be served. Seems like Panera as a whole is taking a dive into a hole. read more

SADLY NOPE. Regardless if I order on the app or go to the store. My order is always incorrect or missing items. I just left this location where I asked for two Everything bagels sliced, not toasted. I waited, for what seemed like an absorbent amount of time to get 2 sliced Everything bagels via the drive-thru. When I received my bagels They were not sliced as I requested and I repeated it twice on the speaker before I pulled to the window. This location, regretfully has a very large homeless population and for the safety of the staff they have had to close the lobby and they do drive thru only. However, you would think that since they only have to focus on one area that accuracy would be above and beyond especially on a Sunday when there are not that many people to serve at 7:30am. However, I was highly disappointed. But this is usual for this location. If you go there be prepared to wait a while in the drive thru for simple items and be prepared for things to be missing or for them to be incorrect. PRO TIP: DO NOT LEAVE THE WINDOW UNTIL YOU VERIFY YOUR ORDER. IF YOU ORDER VIA THEIR APP AND THINGS ARE MISSING OR SUBSTITUTED CALL IMMEDIATELY FOR A REFUND. read more

I wish I could give zero stars. Placed an online order at 2 pm Monday. Tuesday I arrived to pick it up at 7:30 am and the staff says they have nothing to full fill my order. You do not have pastries? You do not have cookies? You do not have sandwiches? Isn't this what you sell!?! Awful, will never ever go back. read more

Morning shift doesn't know how to slice bagels. Very pathetic service. They were out of croissants so I got a bagel, regret it. Definitely not worth the price. read more

Panera Bread - Egg bagel Ham, Egg & Cheese Sandwich - Sandwiches Near Me - Charlotte, North Carolina

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Terrible experience here! Placed an online catering order. Staff member walked it out and put it in my car. The lid to the 1/2 gallon sweet tea wasn't in correctly. Not only did the liquid spill all over my car but it's ruined several sandwiches. I called and they said they would remake them- I drove back over to pick it up and had to wait over 20 mins in the parking lot for someone to bring them out to me. Management was not helpful at all and offered a you pick two coupon. Won't be using this store ever again. read more

Chicken & avocado BLT. No avocado. Great. Now I'm home and tired... AND my sandwich SUCKS!!!! This is the end. read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

Wasted my lunch break all to order my food, pay and realize when I checked my box they gave me flat bread pizza with cheese and tomatoes on it when I order a margarita flatbread pizza. They're not gonna tell you if they're out of anything they're just going to charge you, so definitely check your food before leaving. Personally I don't recommend any food place over in this area. read more

Panera Bread - This is not what I ordered at all. No much for me today thanks Panera - Sandwiches Near Me - Charlotte, North Carolina

Panera is a great place to eat. The deals they have for the pick 2 are my favorite but today I came for breakfast. I ordered the chipotle chicken, scrambled and avocado wrap. I didn't quite enjoy the greasiness of the sauce and lack of chicken. It was maybe 2 bites of it. It wasn't the hottest but the wrap was very over cooked. I would suggest getting the avocado, spinach and tomato sandwich. That is my favorite and I regret not getting it The customer service here is one to applaud. The gentleman taking my order was extremely personable and I enjoyed my conversation with him. I'm not sure of his name because my receipt says Karen but he was working on 6/11 @ 10am (super shout out to you). read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

Prices are atrocious for the food you get. I usually will only ever get the broccoli and cheddar soup, but have gotten the chicken tortellini and various sandwiches in the past. The food itself is alright, but if you're getting a sandwich you may as well cut your losses and get it from somewhere else. (The ratio of chicken in the chicken tortellini was also always meager to where you end up just eating dry pasta for the last half of your meal) They also often ignore requests for removing anything on a sandwich, etc. read more

Panera Bread - Steak panini with white cheddar, as it comes. Pretty sad excuse for a sandwich, and for $10 nonetheless. - Sandwiches Near Me - Charlotte, North Carolina

It's absolutely ridiculous that the only way to get your online order is to sit in this super long drive thru lane. It totally defeats the purpose of ordering ahead! This needs to be changed asap. read more

My daughter and I were in the University section of town and she wanted to stop and get something to eat. She wanted seafood but since I am allergic I made another suggestion and insisted that we stop at Panera for takeout. Much to my chagrin, they were a HUGE disappointment this day. We placed the order by phone and were told it would be ready 20 min later. We drove over to their location about 10 min from where we were and waited outside for about 10 min. My daughter then went inside for the food. She was notified that the food was ready and went over to get it. The sign is erroneous because the system advises that the food is ready when it is not. overall while inside she waited an additional 15 min. The server was moving excruciatingly slow and meticulous and that is great if you are the only customer and that you are providing good service. In this case the service was just slow and a bit attitudinal. Once she received the order, she brought it outside for me to check it. There were 2 sandwiches, a soup, a baguette and 2 bags of chips. I took both sandwiches out of the bag to check but neither were marked as to what they were. When I mentioned this to my daughter she advised that the sandwiches should be identical so I felt less of a need to check them. We drove the 22 minutes to her house and sat down to eat. I bit into my sandwich and tasted more spicy peppers than anything else. I opened the two pieces of bread and was immediately saddened. The sandwich that was ordered was the Chipotle Chicken Avocado melt. There was barely any avocado on it. I checked the other half o the sandwich and again, the avocado was playing hid and go seek as I was seeking but not finding it. On the second bite of the sandwich I noticed something was off. The bite seemed 'tough' in some way and I reopened the sandwich and found something weird. Under the cheese was a white piece of paper. YES I SAID THAT RIGHT. . . PAPER! Apparently whoever made my sandwich neglected to remove the paper backing from the slice before putting it in the sandwich. I took the mouthful out of my mouth and realized that I had bitten and was chewing the paper with my food. NOT GOOD. I immediately lost my appetite and threw the rest of the sandwich (which was most of it - OUT). At this point I tried to concentrate on the remainder of my meal which was the soup. It didn't taste rich but was light on brocolli and lacked flavor. It was considerably thinner than I remember which made me feel that they may be watering it down. I really didn't want it but I was still hungry so I ate it. The next day, I had the worst case of stomach issues for several hours. I will NEVER go to this location again. They are serving mostly college students so they may have fallen into a mindset of not caring. Even students deserve goof food at good prices and great customer service. What a shame Panera. This may be one of the worst ones in the city. read more

Came here with the family the other day to have lunch and it was good my choice was the "pick 2" half a sandwich and half soup. That's usually my go to. I would say that its a little over priced but then again thats my opinion. They have these lemonades that are great. My choice on drink was the regular lemonade with a splash of orange lemonade. Great mix. I would say that there is outside sitting and its near the lynx Blue line. Good place for lunch. Food was prepared good and consistent. Thanks guys! read more

Everytime I order the scrambled egg brioche breakfast sandwhich with cheese (which does NOT come with bacon, u have to pay extra to have bacon) they always add bacon and then when I call or come back they are already out of breakfast sandwiches and I can't get my food. Waiting 30 minutes or 15 min to eat and then it's al messed up. I didn't think everytime I order something I'd have to say I'm deathly allergic to something that doesn't even come on the sandwhich. I can't even put a note on Panera app that says tell the workers not to add bacon on the sandwhich that has no bacon. Food is great but they have messed up lot of my orders for me and my family. Food tastes great but sometimes you'll get less food than u got the first time you came. I normally understand mistakes but after a while it is frustrating. read more

Panera Bread - Scrambled egg brioche with cheese (they added bacon) - Sandwiches Near Me - Charlotte, North Carolina

Typically I go inside to order, but I actually placed this order online for pick up. I got there a couple minutes before the promised time & my order was ready. I was greeted at the door when I entered. The atmosphere was super chill & the restaurant was clean. The employee behind the counter was busy tending to duties, but still took the time to look up to greet me and to ask if I needed anything else. My salad was bomb because duh. The Fuji Apple salad is my absolute fav and go to when I eat at Panera. I requested extra dressing in the text box when I placed my online order. It was included. I'm always weary about requesting anything extra when ordering online because more often than not, it is forgotten. read more

Panera Bread - Fuji Apple chicken salad after dressing has been added. - Sandwiches Near Me - Charlotte, North Carolina

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Drive through only, Highly disappointed. I've never seen a drive through only Panera. They have a nice dining room but it's closed. I guess they didn't get the memo that restaurant can reopen now that the pandemic is mostly behind us. read more

Jaren Young was SO helpful. he was kind, worked around some frustrating technical issues, assured us our food would be on the way when we have to wait not even five minutes! super down to earth, big smile, and hardworking. 10/10! go here everyday. read more

When I first learned that Panera was opening up in the University area (near where I work), I shouted, "Hallelujah!" I've always loved the comforting feeling one gets in a Panera and I've never been disappointed in their lunches, breads, pastries, breakfast, or coffee. I think by now I've sampled everything on the menu so now I know exactly what I want and order the same thing every time. The You-Pick-Two combo offers you a choice of two of the following: soup, salad, sandwich. I mix it up a little bit depending on my hunger and the temperature outside, but it usually involves two of the three: cream of chicken and wild rice soup, French onion soup, Caesar salad, tomato and mozzarella salad (summertime only) and -- my favorite -- the Frontega chicken panini sandwich. As my side, I take their super-crunchy potato chips and bring them back to work for a snack on another day. Wash it all down with a cup of their hazelnut coffee and I've had a satisfying lunch. This Panera has always offered great service with a smile and cooked my order very quickly. Never a problem. read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

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Ordered oatmeal, cinnamon roll, and a hot chocolate. The cinnamon roll was hard as a rock, the cup with the hot chocolate was dirty from something spilling on it, and the young man that served me at the window had on a filthy mask and uniform. I was so grossed out, I returned the meal for a refund. Even the drive thru window was messy. read more

Panera Bread - Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

I've been a loyal customer of this Panera for six years, but now that they've closed their dining room, I will never be coming back. If I wanted to get food to go, I'd get it from an actual good restaurant. I go to fast food restaurants because I want to get some quick food and SIT DOWN to eat it. read more

Panera Bread - this location is drive thru only - Sandwiches Near Me - Charlotte, North Carolina

I will never return to this location!!!! Every time I go here they mess up my order I only get an hour lunch and they screw it up EVERYTIME!!! The workers don't know the menu and put toppings on the salads these don't belong and don't give u the correct dressing!! Waiting almost 20 minutes to get my food... never again!!! Oh and I guess I can eat with my fingers!!! So mad right now!! 20 minutes on hold for customer service at the corporate office!!! read more

Panera Bread - This is NOT Peanut butter sauce!!!!! - Sandwiches Near Me - Charlotte, North Carolina

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Good food as always. Great customer service and great ambiance. Love Panera will definitely go back in the future!

I had not eaten in a Panera for years, but nothing else was close and open. After waiting and watching no one get food for several minutes, my food arrived. After a few bites, I remembered why I stopped eating Panera. Bland. read more

I have finally had enough with this location. I have mentioned the garbage outside of the drive thru several times. I've tweeted to your corporate. No response and the garbage is still there. I've got inconsistent service since going there during their free coffee trial. Some days they put the Splenda and creamer in my coffee. Some days they don't. Today, they forgot it all together. It's simply not worth my time to go here anymore, even with the free coffee trial. If your store looks that bad on the outside with garbage sitting in the same spot for literally weeks when it would take 10 minutes to clean up, what does that say about your attention to detail or management? Free isn't free to me anymore. Not going back. read more

Panera Bread - Trash outside of Panera - Sandwiches Near Me - Charlotte, North Carolina

So the food was fine. However, the experience was not. We walk up to the counter and my boyfriend orders a bacon turkey bravo. A woman who appears to maybe be a shift lead or manager comes up and says they are having issues with their supply for the deli and that they have premium turkey to replace their regular turkey for the bravo but we would be charged more.... What sense does that make? You have a supply shortage which is not our problem, but we get charged more. Anyways, we didn't really comment because things happen. They ask my boyfriend about getting a pastry for .99 and I told him he should get a candy cookie, so he does. I order my meal, which is not healthy (this matters in a moment), and she asks if I would like to add a pastry for .99. I say no because I am sharing my boyfriends. The shift leader then opens her mouth again, laughs, and says "you know how it is, can't afford those extra calories". EXCUSE ME. Commenting on someone's weight.... I didn't say anything in the moment because I was truly in shock, but looking back, this is in NO WAY an appropriate comment to make to ANYONE. I just had surgery (5 days prior) after losing a good amount of weight post college... so this is NOT something I take lightly. completely inappropriate. I will not be returning. read more

I went there today New Year's Day for a business meeting and even though it is a chain the staff was very friendly! They wished me a Happy New Year had on hats service was fast and consistent, not over crowded and the restaurant was clean. My food as always was good I got the Tomato Soup, always love a big chunk of bread, great Blood Orange Lemonade, and a classic Chocolate Chip Cookie. read more

DONT ORDER FROM HERE! I ordered a teriyaki bowl and two cinnamon rolls and they waited 35 minutes to tell my door dash driver that none of my items were available. Now it's 9:00pm and most other places are closed and this was for my pregnant fiancé. NEVER ORDERING HERE AGAIN. read more

I love Panera and this is my go-to location when I'm able to take a lunch off-campus. I've always experienced great customer service here and my food is on-point - seriously can't get enough of the Green Goddess salad. The restaurant is well-maintained and tables are typically clean of crumbs/dishes, which is highly appreciated as I expect this particular location likely gets a high volume of traffic. My one complaint is the parking lot. There's a handful of spaces in front of the restaurant, otherwise you have to try to squeeze your car into the smaller-than-normal spaces in the back lot. I always fear for my car's life when I park it there but (knocking on wood) haven't had a real problem yet. read more

Panera Bread - Green Goddess salad with chicken; creamy tomato basil soup; baguette = perfect lunch - Sandwiches Near Me - Charlotte, North Carolina

I ordered a breakfast wrap online through Penera Bread App. I specifically said no Eggs and Avocado. I said no eggs because I am allergic to Eggs. I didn't realize the Eggs were inside the wrap until I took a bite of the breakfast wrap. As a result of taking a bit of the breakfast wrap I had a slight reaction to the Eggs. I called the manager and explained my order was incorrect. I feel the kitchen staff need to make sure the orders are correct because people like myself have food allergies. read more

Panera Bread - Wrap Chipotle Chicken.. ordered online and delivery service. When placed my order I said no eggs. My wrap was delivered with eggs. - Sandwiches Near Me - Charlotte, North Carolina

Panera is always good. This place seems a bit understaffed. They used to have a fall chicken bowl which was amazing but they never bought it back. The food always tastes good. Miss the whole grain bagetts read more

Needed a quick breakfast before heading back on the road and ordered their Steel Cut Oatmeal with Almonds, Quinoa & Honey. I'd say that I liked it, but didn't love it. I thought it was a bit on the dry and bland side. But I asked for almond milk to pour over my oatmeal which helped. This place is always a favorite for casual dinning or their macaroni and cheese. read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

Worst Panera I've ever been to hands down, All I got was a toasted bagel and a smoothie. The smoothie was horrible and the bagel was black from being toasted for so long. Never had this problem at any other Panera read more

Avoid the drive-thru if there is more than one person in line. The drive-thru is annoying, slow, and completely negates the point of its "convenience." Go inside, the staff is friendly and helpful. read more

I placed a pick up order and when my fiancé got there they closed the lobby. So he was waiting there for 10 mins before someone finally came to him. They stated we had to press a button saying we were there. I checked the app and saw nothing other than to give a rating on my service. I called and spoke to a Taneisha who surprisingly was a GM! Instead of apologizing and trying to understand my story, she was very rude and spoke over me and tried arguing with me like I was the one in fault. She tried hanging up before even asking for my name. I ended up hanging up on her out of frustration of the level of unprofessionalism and customer service. My fiancé ended up having to go to the door to get the food. When the food arrived, it was wrong. I ordered the bacon turkey bravo, but instead I got a turkey sandwich on white bread with none of the right toppings. Smh. I had to call back this morning to get my refund. The manager I spoke to was very relieving and nice and gave me the same respect you'd expect from any food establishment. I appreciate her service. read more

Panera Bread - Sandwiches Near Me - Charlotte, North Carolina

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We had a group order and I ordered a half caesar salad w/ grilled chicken and broccoli and cheese soup. My caesar salad was missing the chicken and they provided about a tablespoon of dressing that did not cover my salad at all. So I couldn't finish it. Then they totally left out my broccoli and cheese soup. I'm super annoyed how often these restaurants miss the mark with little to no apology and offer nothing to compensate or appease the customer. It's so disappointing to eat out now. read more

Can't go wrong with Panera! Their menu is big enough (and tasty enough) to pretty much eat every meal here. I usually just go for lunch. Lately I have been doing their "Pick Two" option for lunch so 1/2 salad and 1/2 a sandwich or 1/2 a sandwich and a cup of soup... mix and match. It was a little crowded today, I thought the rain would force everyone to stay indoors, so there was some jockeying going on for tables (since it was also cold outside). Had a bowl of warm broccoli cheddar soup with half a tuna sandwich on honey wheat. Hit the spot. read more

Consistently bad. I like Panera bread but this location always makes mistakes on orders and frequently does not have basic(yogurt) items. Very disappointing. read more

I have had some couple of times here and I usually love Panera Bread for their lunch options. And , bear claw cookie is my all time favorite. Unfortunately, what did the cashier /waiter do while she took an order of Southwest salad without chicken , instead I asked for a substitute of quinoa. For which, they did not give me any substitute , and just plain salad. How sad is that!! And she spent so much time in taking my order shouting on top of her voice. I don't understand , where did she miss it ? I was hungry and after opening salad after a while, I realized now that salad is without any quinoa. I always had good experiences at Panera , as a Panera fan. Unfortunately , today I am so disappointed with their customer service. read more

I'm a big fan of Panera as a whole, but this particular location SUCKS! They hardly every get my delivery order right. I mean I just don't get it, they offer customizations, but does anyone read them, it doesn't matter how simple the change is, so now once again I'm waiting for them to redeliver my order. Spoke to the manager Jonathan, who's excuse was they were busy, ummm why is that my problem. You still have an obligation to produce accurate orders. Now back to the food. This stores food freshness is lacking, they are hit or miss with wilted lettuce and bad avocados. Once my avocado was so bad it was black, like they had to see that while preparing it, would they want to eat that, would they feed that to their family? For as much as we spend on this supposedly fresh food with quality ingredients, they need to get it together! read more

Panera Bread - This is not a picture from this incorrect order, but from my previous order...why did I bother trying again?....sighhhhh - Sandwiches Near Me - Charlotte, North Carolina