This place always messes up my order. And never give me a free bakery item in return.

I've been to a lot of Panera Bread stores and this store has the worst customer service. It started with dropping my change in the drive-through with no apology not getting orders right not extending their arms out to hand you the food correctly. When you pull up they give you a blank stare I had to ask for the total also having to hear on of the employees using foul language about another employee while I was at the window. Never again will I bring business to this store. read more

good chain stores with fancy environment and quiet location. they added drive-thru and delivery services which made ordering more convenient. love their soups sooo much and side rolls are always good read more

We absolutely love Panera bread and have been long-term customers since they have a location in our workplace at CMC-main. We have always known and been accustomed to their importance of customer satisfaction. But unfortunately we had the exact opposite experience at the University Panera bread location. The check-out staff was great, but the manager left us very upset and dissatisfied. They got my order for a breakfast sandwich completely wrong and just sent out a totally different sandwich just assuming it was ok. This location doesn't make the Mediterranean egg white sandwich anymore. They never asked if they could me something different, they just sent something random out. Secondly, my husband's sandwich came out completely cold! The cheese was hardened and egg felt like it was in an ice bath. When we spoke to the manager, she didn't apologize for their mistakes, but simply just took it away and said she can just give us a refund. She didn't offer to remake our breakfast or offer us anything else to please us. She didn't want to deal with us. So we were provided our refund and left hungry and very disappointed. read more

I give these guys at this location 5 stars! I had called the catering side of Panera but they needed a minimum of 90 minutes (I didn't have 90 minute's). So I drove to this location and they did it better than I expected! I had to order 10 lunches and pass them out during a business meeting. The manager Aaron Taal had his staff bag them individually and write the names of each order on the bags for me! This made life so easy once I got back to the office! The staff are always friendly and the exceeded my expectations! I was pleasantly surprised and will order again and again at this location! Thanks again for your help! read more

While it is a chain, the combination of bakery and cafe really works. This location is comfortable, with plenty of nooks and crannies to settle down in. Nice covered porch outside, too. The location is a bit awkward and can be somewhat frustrating to get out of during busy times, but there is always plenty of parking and the traffic isn't too bad most of the time. read more

Probably the worst panera bread in CHARLOTTE! The entire management and staff needs to be replaced ! The workers are so rude, nothing like when I go to the panera by concord mills the staff always greets you with a smile. The drive thru service ? Forget it ! I always get my order sloppy and looks like they just threw stuff into a bun. It's disgusting. One time I was in the drive thru and the girl with glasses hands me my green tea with avocado all over the cups lid and when I asked to give me another one she looked at me like I was annoying. Today I'm sick with the stomach flu, order a chicken noodle soup that my bf picked up for me, order gets here guess what ? They gave me the rice chicken soup that is heavy and disgusting for someone with a stomach flu that can only have liquids SMH !!! I'm probably ranting but I just cannot take the horrible service anymore, I will start driving to the panera bread by concord mills because besides it'll take me the same time because of that construction on tryon. If you want good quality food (cause that's what we are paying for) I guarantee you that will not find it at this location. Disgusting place. read more

Love love love Panera and this location is pretty good! The service is stellar. They took a long time to bring the food on one visit, but were apologetic when they arrived and offered a bakery item. The main downside is the construction outside, which is beyond their control, but an inconvenience nonetheless. The construction has impacted parking causing the lot to be gravel/unfinished and tight. read more

Awesome food. Good service. Even when lunch time is busy they stay on top of it. Yummo.

Not too sure about the food, but I'm in love with their Green Tea! I always go back just for that.

After following my GPS around blindly through UNC Charlottes campus and navigating through the war zone of construction, I finally arrived. So I walked into Panera hoping for a chocolate chip bagel. Luckily there were two left. I placed my order and waited for my bagel to be sliced and toasted. After ten minutes sitting miserably in the stool waiting, an employee walked by and she said she would check on my bagel. Evidently the woman working at the cash register and bakery didn't know it was her job to prepare the bagel. I watched as she grabbed a chocolate chip bagel and popped it into the slicer only to be stunned as it got shot out onto the floor. My jaw dropped as she watched it roll across the floor. She grabbed the last chocolate chip bagel and popped it into the slicer again. Low and behold the bagel shot out of the slicer and onto the floor again. Guess she didn't learn from the first time. Seems like a stupid thing to repeat more than once. I refrained from hollering do you even work here. I was shocked. She came over and informed me that there weren't any more chocolate chip bagels. No shit Sherlock they are both on the floor. I didn't really feel like another kind of bagel so I requested a refund and she told me someone would be out in a few. After waiting for another 10 minutes the manager finally came out and I was a little irritated. He questioned about my order and refunded it without an apology for the terrible service. Needless to say I don't think I will be returning to this Panera any time soon. read more

This Panera is horrible unless you like eating paper and getting your order correct on the 3rd try. I ordered 2 bagels, 1 coffee, 1 soda and a muffin to go at 10:30am on a Saturday. I walk to get my soda and the lady tells me they have no more bagels. I say "that's ok, let's start over" but her response was "it's only a few dollars difference" which struck me as odd as I hadn't offered any replacement suggestions yet. I say "let's do 2x bacon egg and cheese on croissants". I start to get my coffee and she tracks me down again and says "We don't have croissant". I say, "that's ok, how about ciabatta, and do you know when there will be any coffee put out on this Saturday morning"? She takes my cup and says she will bring me some. The coffee jugs are brought out and set up, I ask for my cup back and the she says she'll get it for me in just a second. They bring me my sandwiches on plates, I ask if they can have them wrapped up, and if they know where my coffee cup is, and if they know where my muffin is? I'm brought my coffee cup by the girl who took it and she tells me they set up coffee out here, I thank her for the update. I have everything but my muffin however the same lady throughout was kind enough to ignore me for only a minute before she stopped to ask what she can get me. Eventually I am home with my muffin, two sandwiches, coffee and soda, I take my first bite of my sandwich and the wax paper from the cheese was still in it. This Panera is horrible and it made me sad when it ruined my breakfast. read more

Panera Bread has been a close personal friend of mine since I discovered the deli back in high school in Massachusetts. Since moving to Charlotte, NC I was unaware if there was one here. I wasn't sure if it was a franchise and I never looked in to it. Then one day I passed by what seemed to me, the most glorious breathtaking scene: the ever familiar signature sign for Panera Bread. Every time I set foot in one, I always get the same thing: the soup and sandwich combo with the Bacon Turkey Bravo and Broccoli and Cheese soup. I even went as far as to download their menu in hopes that I could recreate the sandwich and soup for myself, although there is a secret sauce that they use that makes the sandwich it is not listed and even though they offer recipes online for their food, the broccoli and cheese soup is not one of them. However this does not stop me from loving them even more. Even the bread are amazing. The Bacon Turkey Bravo is made on a tomato basil bread that I can't seem to find in any local grocery store and their sourdough bread bowls are probably by far the best food invention ever to hit the market. Although Panera is a little more expensive than your average deli, I promise you one try and you will be hooked and will convince yourself that the price is worth it. Panera, from east coast to south (I am not sure if there are ones out west) never disappoint and the food, whichever state you are in, will always taste the same. Two thumbs up and a good job. Panera you deserve a pat on the back! read more