Good coffee, expensive pastries, skimpy sandwiches and salads. The whole store has gone downhill!!!

Food is bad. Service is very slow and bad. Place is on dirty side. Tables not clean. I remember this place was very good with option to eat outside. Needs improvement this for sure read more

I came in this morning to get a coffee and a pastry. The lady that was helping me was extremely unfriendly and had an attitude.

The manager at the Panera in Brecksville, Ohio, is extremely unfriendly. I asked others, and many felt the same way. I have no desire to go back there. read more

Very unclean!!! Tables and sides of tables should be scrubbed throughout day. Floor and countertops behind registers should be kept clean throughout day. Food is usually good. read more

the manager Tim called me a cunt to my face and was extremely rude and disrespectful. He also kicked me out for asking for a cookie and walking around to talk to my friend. read more

Dining area was dirty - bits of food and trash on the carpet; trash not emptied. Ordered a grilled cheese sandwich which literally was 2 warmed pieces of bread put under a heater to melt the cheese. Chicken Bacon sandwich had 'bits of chopped bacon', per staff member that were 'hidden under the cheese'. Poor quality food that significantly overpriced. Would not return nor recommend. read more

If you want reasonable service you'll have to go anytime before 2:00. Did an online order for dinner and it was not the first time I've had a less than satisfactory experience. Online order was over 10 minutes late, and the only reason I got it ten minutes after is because I went to the counter to ask what was going with my claimed "ready"order. After waiting a bit T the register someone finally came out the back and grabbed my to go order that was still just sitting behind the counter. Other members of my family have had similar issues at this location around dinner time. Hiring manager needs some assistance it would appear to get some competent folks in there. Scheduling manager needs to work more nights to see the work ethic of what seems to be all high school staff. Do better Panera! read more

Well first off you need to take responsibility for your vendor delivery service! (Door Dash) My order was delivered without a $6.00 drink. When I called the store I was told the drink was still there but I would have to come and get it or deal with Door Dash. Well you need to take responsibility of overseeing the pick up no matter who it is to ensure the customer gets what they paid for. You also need to identify that you are using Door Dash. read more

I go to this location because it's near home. Customer service has been disappointing most times I've visited, specifically, at the register. Some employees are just not friendly, and although I like the food, menu items are pricey for what is received. Hopefully, better options will be available in April when new items come out!ĺ read more

I like this place, just a little pricey. $1.29 for cream cheese....whew! Service is very nice. Wifi, and has plugs. read more

Panera Bread - Sandwiches Near Me - Brecksville, Ohio

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The cashier looked and me and then turned her back. I had to walk up to the cash register to ask if she was open. If a customer walks into the establishment they employees should greet them. Then after I had basically asked her if she was taking orders she proceeded to get my order wrong. Come on. I like Panera food but their customer service is hit or miss and that is unfortunate read more

Made a pit stop to Panera in Ohio, on our way to New York. I must say, this is one of the largest Panera's I've ever stepped foot in. The fact that it's roomy is a plus. They even have an outdoor patio with a beautiful view to accompany it. Weather was permitting and we enjoyed a delicious lunch outdoors. I got the usual: Pick 2 - Fontega Chicken with a bowl of Broccoli Cheddar and an iced Green Tea. Delicious. read more

Panera Bread - Pick 2 : Fontega Chicken with Broccoli Cheddar, and Green Tea. Delicious! - Sandwiches Near Me - Brecksville, Ohio

This is our favorite place near my office for soups and variety of breads they offer. The place is cozy and the service is super fast. read more

Panera Bread - Sandwiches Near Me - Brecksville, Ohio

Let me start by saying that I love the fresh and healthy food Panera offers, but also sometimes you need to indulge, and they've got the goods on that front as well. (I'm looking at you, Everything Bagel.) And rapid pick-up is so super convenient. I'm 3-starring instead of 4 only because I've had a couple experiences where the bagel I've requested was sold out, and while my wait time was still cut by ordering online, I still had to go to the counter and wait. No biggie, but I was told the problem is that they just aren't tracking inventory like they should. In other news, I've been a fairly longtime fan of the Greek Salad with Chicken. Anyone else miss the switch to pickled red onion as the standard? I sure did, but I'm thrilled with the change. So refreshing! The wait at this location in general is long, and I can't really figure out why because there seem to be plants of workers. All in all, I'm still frequenting this location a few times a month. The food is good and they always get my order right. read more

Panera Bread - Greek Salad, extra chicken, now with pickled red onions! - Sandwiches Near Me - Brecksville, Ohio

Alright guys, I never write reviews for places. And when I do, they're usually always great. But man was service bad here. I just want to start off by saying that I'm definitely not an impatient person. I've been in food service so I know how it is! When I ordered, my receipt said 12:12. Not only did I go to the bathroom and refilled my drink but I stood and waited until 12:22 when they called my name, I had looked at my phone. There wasn't even a line.. maybe two people in front of me. Went and sat outside which was nice, but they made my sandwich wrong. I ordered a frontega chicken panini, and they gave me a sandwich with only plain chicken on it. Ok, no big deal. Mistakes happen. Now, at this point I was kinda frustrated because I was on my lunch break and had to be back at 12:45 so time mattered. I went back to the food station to try to get someone's attention, with no prevail. Finally Delilah, who was handing out orders looked at me and told her that this was wrong. She asked what I had, and when I told her she grabbed the sandwich from me, looked at it, rolled her eyes and THREW it a few feet into the trash can (which half the sandwich fell on the floor. Lol.) They made me another sandwich but then they took it off the grill and it was just sitting there... but I finally got the guys attention and he gave it to me right away. So he was nice. Like I said, I never make reviews or complain. But I've been to Panera everywhere. In stow, chapel hill, brimfield, Fairlawn, off the turnpike. And I've never been treated like that. I get that your job can be stressful but jeez. If you hate your job that bad then girl just quit and find something that has nothing to do with customer service! I'm sure there's way more friendly people who would love to have your position. read more

The rapid pickup service is not on par. Two days in a row, our orders were not ready in the 10 minute timeframe causing me to wait. The point of this service is quickness and it's failed twice in a row. read more

Brown lettuce on salads is unappetizing and unsafe. I'm sure they hate to lose the inventory but instead they will lose customers.

I had not been to Panera for awhile when I stopped in here yesterday. I wasn't really sure why or when I stopped coming. There wasn't a particular event that triggered it. I think I just got tired of Panera. I remember when this franchise started popping up over the landscape, how refreshing it was to have an alternative to grease-laden guilt of the usual fast food restaurants. Decent soup, sandwiches, and salads in a carefully-calculated coffeehouse atmosphere....it was way better than getting raped in the arteries by Ronald McDonald, The King, or Dave Thomas. But as I sat there waiting for my order yesterday, with a huge 5-pound red-flashing pager in hand, I came to the conclusion that Panera has become a franchise struggling to maintain it's levels of quality and service...perhaps a victim of it's own tremendous success??? The waiting period for food seems to continue to grow longer and longer at Panera, creating an awkward fast-food purgatory, where people mull around with pagers, wondering whether to sit or stand. The staff behind the counter seem as miserable as ever. They've totally scrapped that perky, friendly coffeehouse charade they had working years ago. Now, they just look stressed out and pissed off about the prospect of making yet another sandwich for their increasingly impatient guests. The manager was busy reprimanding one of the cash register girls for taking a "custom" order for a panini while I stood there. When my sandwich (tomato & mozzerella panini) was finally off the assembly line, I was disappointed. Frankly, it sucked. Worst creation I've ever had from a Panera. It tasted like grilled bread covered with marinara sauce, nothing like the fresh caprese taste I was looking for. Pesto was scarce. My ration of potato chips was pretty disappointing, too. You could count individual chips in a single glance...maybe 10 to 12 good sized chips, with some smaller objects orbiting around the larger planets. I'm all for helping the average American lower their intake of junk food, but don't take it out personally on me, man. I just paid $10 for this. I'm issuing 3-stars here because I guess I'm still thankful for Panera's existence, even though I think it's slipping. It's still a better alternative to having to give oral to whatever promo partnership Hollywood crapola is taking place over at Burger King this week. read more

I am very Dissatisfied with the portion size. I ordered a chicken noodle soup bowl to go. There was hardly 3 spoonfuls on noodles. Very little chicken. The bowl I got was primarily broth. Very expensive at $7.00. Will not be going back, and I work extremely close. Very disappointing. read more

My overall findings on the city of Brecksville: Quaint and cute. To be fair, it was just one exit, and that hardly defines a city...but it was nice. Most everything off this exit was newer construction. Like most newer developments, the signage sucks. This Panera is wrapped around a plaza that houses Heinen's (a Cleveland area grocery chain), a Japanese Steakhouse, a huge Verizon store, and several other retail outlets. We drove right past the entrance. As luck would have it, I was happy that we missed the entrance because we had to continue driving and eventually turn around at this Brecksville Nature Trail area. It looked like a pretty cool place to take your dog for a walk or to go for a run. Will I ever actually return to do either of these things? Unlikely...but let's be honest, I have done a lot weirder things before. It would be a nice little combination of events: A dog walk at a new trail + Panera Bread afterwards. Date visited: Sunday, February 26 TIme of day: 5ish Items ordered: Me: Unsweet tea Bob: coffee, black Deb: coffee, hazelnut This Panera is sandwich in the middle of a strip mall. As we pulled up, I thought it was going to be a small store. I was pleasantly surprised to see that it was much larger inside than it appeared to be on the outside. Random Notes: - My mom loves the cinnamon cruch bagels. She wanted me to get her one for the morning...sadly, they were sold out. I have noticed this phenomenom several times. If you have a particular bagel fav at Panera, better get their early. - Brecksville Nature Center...stop by for a stroll next time you are in town. - Neat patio area. It wasn't warm enough to sit outside, obviously, but this Panera has a cool patio area. It overlooks the woods. read more

Clean. Glad to know they have such healthy options now. U can't wait to try their smoothly. My kids like the pumpkin spice latte. Decaf, of course. read more

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If I could give this place a 0 I would! Sham on Panera for hiring unprofessional children! Fran and Jeda you need to grow up and figure out if you want be productive adults in society. Hung up on three times before I even had a hello! All you can hear is laughing and when asked to speak with a manger " she's in the toilet" WOW! Gross!! Had to call Independence location to get a GM name to contact! Thanks Ethan. You are a true manager! Still no phone call back! Never returning!!! read more

I've been to this Panera Bread too many times to count. When I was younger, I always ordered the broccoli and cheddar soup, but as I've grown older, I've expanded my palette. I recently ordered half a frontera chicken panini and a cup of black bean soup (pick 2) with a French baguette and a peach blueberry smoothie with almond milk. All of this totaled around $13, which was pricy for lunch but worth it. The black bean soup, despite being only 90 calories, was fulfilling and flavorful. The frontera chicken panini changed my perspective of paninis forever. The bread was crispy and had the perfect crunch. The melted mozzarella with the shredded chicken was absolutely delicious. The French baguette never fails, and the smoothie was not bad. (Strawberry Banana is better.) The service was nice and very polite, and I didn't wait more than ten minutes for my food. Overall, I've become a recent Panera Bread fan. read more

Ordered sandwiches online and upon receiving the sandwiches- you could tell they used old veggies and salad to make the sandwich because it tasted disgusting. Threw it right in the trash. Usually Panera prides itself on freshness but this location is absolutely horrible ever since i started going to it after moving from NJ read more

NASTY NASTY NASTY! I have been to Panera Bread locations throughout the country and this place is downright shameful. I went to the bakery take out counter and was waited on by a surly girl. I gave my order and gave my money and she TOSSED the change back at me! She went to the case to take out the pastries put them in a box a SLID the box at me across the counter. The pastries were terrible. I have never been to a Panera's where the baked goods were bad .... Never! I understand that Brecksville is a bit behind the times when it comes to the rest of world. No upscale boutiques, no little theaters, no architecture, but please! I can't be treated like a human being at a restaurant take out counter? Tomorrow I call headquarters in St. Louis and let them know how patrons are dealt with at this location. No excuses. read more

The Brecksville Panera is one of the best locations I've been to. When I stopped in here, I had the Asiago Roast Beef sandwich with chips as a side. That is one of my favorite sandwiches there. The bread matches perfectly with what's inside. They put a little bit of horseradish in the sandwich which adds a kick to the sandwich, but doesn't ruin the sandwich.Their chips are among the best I've ever had. They are really crisp and salty, just the way potato chips should be. For more info about the food at Panera, refer to my review of the Hudson location. This location is on the small side, but it's nice. They actually have a back patio which overlooks Chippewa Creek. The place is very clean and there is plenty of seating. Overall, if you are in the Brecksville area, or anywhere near a Panera, stop in for a great lunch, or breakfast, or even a quick dinner. read more

We are sitting in this location right now. We have been in here for 20 minutes and not one person has come out to clean the dining room. We had to bus and clean our own table. The food was subpar and we won't be coming back ever again. This is a very dirty Panera. read more

I usually avoid going to Panera at the peak of lunch rush because it's a nightmarish experience (similar to all other popular fast food restaurants) but off hours it's pleasant enough and staff seem courteous and thoughtful, even though they're probably making barely above minimum wage. The Brecksville Panera is nicely done and has nice sitting area around a gas fireplace which is especially nice during the winter. Customers also are more upscale and less rude. read more

I agree with the other reviews, where they state that this one is less than friendly. I too have heard the manager say inappropriate things to people - in front of customers. I also agree that the prices are too high for what you get. read more

Boy who served me my food, name Alex or Andy, was very courteous and was very nice to my kids

Terrible customer service. Staff yelled at my mother with dementia when she was in the wrong line. I requested a call from a manager and never got one. read more

We like the location but, the service is usually suspect ( not getting what you have ordered) and their prices are high.

They suck..... prices are too high for one then i get an italian sandwich with my pick two and get back to the office and there is no meat in my sandwich!! Really???? Then when i take it back they are just rude. Like it was just no big deal. Well, i was on my lunch break and then i asked it they could throw in a poppy sead dressing they gave me this little container half full. enough to cover a piece of lettuce. Your store sucks and so do your employees....... Over priced shitty food and shitty people. Never again. read more

Slowest moving Panera ever but nice people! Do not come to if your in a hurry! Next time I'll order online!

THE MANAGER IS RUDE. Nothing worse than terrible service at such an over priced place. The manager is very rude to everyone and she never has a smile on her face. Terrible experience. read more

I never write reviews for places or stores. This time is to make me saying something about Panera Bread in Brecksville. I ordered Pick Two, one is French Onion soup and one is Grain Chicken Salad. After went back to office, I opened up the pretty box of salad... WOW, NO CHICKEN with 1/3 of filled salad....I tried to call store, but WOW, phone is not working. This time is the second time I had an online order with missing items I paid. The first time I called to the store for missing item, one gentleman told me that there would be a credit for me 30 days to claim, only needed to give my name and phone number, it would bring out my account. When I went to get my item next day, they said there was no any information about ME. One sever told me to wait while he was going back to check info for me. Then he disappeared.... one lady came and checked again, stated that no order found and no info about ME again!!! then just handed me item... WOW made me really embarrassed for getting my paid item!!! This time I paid for $5.39 for little tiny amount of grass like salad..... even can't contact store... I don't want to go back to store again to feel embarrassing to getting my credit.... Just forget about online orders.... nightmares!!! Definitely I will not go over there anymore!!! read more