The sales associate was super friendly and helpful. Forgot her name I think it was Megan of something with an M I bought 3 dangle charms and all of my questions and concerns were answered without any issues. The store is super small inside but it was a pleasant experience. I personally like serramonte location better or Santa Clara valley fair mall as my favorite Pandora stores. read more

I just wanted to write how disappointed I am with the Pandora Stonestown location. I was there yesterday evening to make a purchase. My son called me to give a suggestion on what to purchase his wife for her first Mother's Day. I immediately thought of Pandora. I told him I would go after work and get a bracelet & mom charms. I purchased a bracelet, two charms, gift boxes, and I engraved one of the charms. I spent $450. I woke up to an email from Pandora less than 10 hours after I made the purchase stating their promotion for buy 2 get 1 free starts today. I spoke extensively with the associate helping me regarding the purchase and how it was a first Mother's Day gift. I told her that I've been purchasing Pandora jewelry for myself and as gifts for 14 years. She never mentioned that less than 24hrs there was going to a be promotion. I called this morning when the store opened to ask if I can return the items and repurchase them because I was not aware there was going to be a promotion. The person that answered the call said technically I can't return the items but technically I can. I wasn't sure what that meant so I decided to bring the jewelry back to the store to talk to someone in person. I went to the store and I asked the associate helping me if I could return the items and repurchase them because I wasn't aware of the promotion that started today. The associate helping me asked another associate, who was the same person that answered the phone when I called , if I could return the items and rebuy them and she said technically you can. The associate was starting the return and saw I paid $20 to engrave the front and back of one of the charms and said that 8 couldn't couldn't return all 3 items because the engraved charm is a final sale item. The associate helping was very apologetic when I said I wish the person helping me would have mentioned the promotion knowing I was buying 3 items. Look, I get it it's a business but everything is high and money is tight. This gift was a splurge for a special person for a special occasion. The associate or manager that kept answering with technicality you can return the items could have responded a little better. She made me feel like I was doing something wrong. $450 may not be a lot to some people but it's a lot to me. I've had sales associates tell me about upcoming promotions in the past. Well my favorite store is no longer Stonestown and this experience has me rethinking Pandora all together. Customer service goes a long way which is why I've been purchasing from them for years. If the sale started days or weeks out I would understand but it wasn't even 24hrs when the sale started. read more

Don't come here unless you want bad customer service. I came in on a slow Monday night to exchange a ring that I bought in a small size. The sales associate with dark curly hair and a double chin was unable to accept my exchange. She had claimed the ring had signs of wear when, clearly it did not. The ring is in mint condition and is brand new. Like am I supposed to be sorry that I bought the wrong size?? Super disappointed in this branch. You would think there would be a better way to treat a paying customer. Gladly will be spending my money elsewhere... read more

When in today and I had no intention on purchasing anything, I went in just for fitting and getting my Xmas wish list in order and the sales associate was very kind and informative. I really enjoyed her energy thank you so much for helping me today Dafnie. I ended up getting a little charm that I love so much read more

Pandora - Jewelry Near Me - San Francisco, California

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The selection was good. I liked the sale as well. The service is good the workers are nice. Love the return policy as well. The workers are helpful. I like the fact getting your jewelry from there you can get it cleaned free. read more

Came here to buy some bracelet charms for my girlfriend. The staff was very helpful and gave fast and excellent service. They showed me all the charms I was looking at as well as their suggestions. They answered all my questions and were very courteous and kind despite being very busy. All the service was much appreciated read more

I bought my bracelet to my friend like a month ago and it suddenly broken , so We come back to gonna see what can they do for me and the sales say they can't and We have to go back the original place where I buy ! ridiculous, spent $200 for the bracelet and 2 charms ( some charms bought somewhere else ) and broken so fucking quick like this ! ! What quality is it ? I swear the god we didn't do anything to the bracelet and one day it suddenly be broken ! Save your money and buy something else or you wanna waste your money here ! No costumer service at all ! read more

Pandora - Waste my money ! Bad quality and no costumer service at all ! - Jewelry Near Me - San Francisco, California

The clasp of the limited edition snowflake bangle I bought during the black friday sale snapped in half when I tried to put it on last night! I bought it from the Roseville location and since I do not live in Roseville, I called this location and explained my situation. The person I spoke to on the phone was extremely helpful! I believe he was the manager (wish I got his name..). I thought that it would be an easy fix: something along the lines of where I bring it in and they take it to some one in the back and have them just pop it back in place. Nope! He explained that since my bangle was limited edition, the only way to get it fixed is to replace it altogether with another bangle. He checked the inventory and told me that they had my size in stock and that he would hold it for me. Since I would not be able to make it to the store while he was still there, he assured me he would let the manager on duty know. When I got off work, I zoomed straight over here and I arrived around 8:30pm and was greeted with an awkward half smile from one of the female sales associates. I explained to her that I called in and was trying to replace my bangle and she looked stunned, as if she had no idea how to help me with my situation. Luckily this encounter only lasted about 15 seconds because Jeremy (the manager on duty) overheard the conversation and came over to help me. Jeremy truly provided superb customer service. He said he's never seen a clasp break in half like mine did and went to the back and got the replacement bangle for me, helped me put on the charms from my old bangle onto this new one, rung me up for the exchange (which was free because all pandora jewelry is covered on warranty for one year from the purchase date), and I was out of there in 5 minutes. The next time you come to this place, ask for Jeremy and I promise you will not be disappointed. He is knowledgeable about all of the products, patient, and friendly. I'll def be coming back here and asking for him to solve all my questions and issues. read more

This review is for both Pandora Stonestown and Hillsdale. I, along with my sister and mom received a rings as a gift from Christmas. We loved the items but unfortunately they didn't fit, so we wanted to exchange them. My aunt who purchased them sent me the email confirmation receipt. Prior to my experience coming to Stonestown I had previously gone to the Hillsdale shopping mall to process the return. (Mind you this was in early jan/late feb) I went with my cousin, 12 years old since her mom bought the items for me along my mom and sister. The sales clerks who helped me (I think names were) Lisa and Tiffany. They were extremely rude and not helpful. Not only did I almost felt as if I was being looked up and down upon as if I was 15, they didn't once even say hello, ask to look at any items, talk about any promotion or ANY conversation. I wasn't wearing makeup and dressed in yoga pants so I felt they thought I was a child. They started to process the return and turns out it was the wrong email from Pandora. My aunt looked through her statement, and was able to give me the total amount, date it was purchased, last 4 on her card and her email. Tiffany, (maybe the manager?) explained since I did not have a receipt, which she was able to look up since I had the amount of the purchase along with my aunts email they were able to find the transaction told me that she would make an exception to return only one item out of the three. I explained that the size did not fit, and what was I supposed to do with the other two items...she continued by telling me they couldn't do anything, and I would have to keep the item. I just wanted to return. The items didn't fit so it's not like they were worn, damaged or anything. I ended up asking her to re-print the receipt since they were able to locate the transaction. I was super frustrated and upset I couldn't do a simple return WITH PROOF OF PURCHASE. After all of this, my cousin and I headed over to old navy where the sales clerks were super attentive and even my 12 year old cousin was shocked at how they communicated with us versus Pandora. She said wow cousin, we're just getting face masks and they are so nice here. My mom spent a lot at Pandora, they should go back to training. As someone who tries my best to look at every angle I explained they might of just had a bad day, but no one should experience this type of customer service. I went to Stonestown where I met Sarah and Karin. This time, my mom my sister tagged along and we were able to pick out a new item that fit us. Sarah and Karin we're so sweet, friendly and helpful. I recommend this location over Hillsdale 100 times over. Sarah, the store manager is the definition of professionalism and grace. I can't wait to go back for Mother's Day to get my mom a new charm. Thank you so much for making this a positive and easy experience, unlike Hillsdale!! I will never return to hillsdale and recommend everyone to go see Sarah and Karin instead! read more

Please know I shopped at Pandora enough times in the last 6 months to know bad from terrible to good from great! Patience is key and here's hoping you land a good rep to make this expensive experience worth your while. Considering the high end merchandise, it's crucial to provide high-end customer service. If you're not getting it in the first few minutes, walk the hell out! Or in this store, simply ask for Jeremy. Great input, greater patience & even greater attention to detail! So awesome to have such help selecting a special gift for a special person! Thank you, Jeremy! You get 5 stars! Please know the store gets 4 stars only because I wish it were slightly more affordable... read more

So I don't like to give negative reviews, but sometimes, you gotta let people know what's going on. I came to this Pandora to make a return of some items I'd purchased at a Pandora about 50 miles away. The receipt clearly stated as long as you return you items within 30 days to another Pandora, you will get store credit. I was prepared for that, not a problem. Unfortunately, the manager of the store didn't know their return policy. First, he tried to tell me I would need to make the return at the store I bought it from. When I pointed out to him, that's not what the receipt says here, he responded, "well we can see". What?? How does the manager not know the stores return policy?!? Secondly, I returned a portion of the items, not all. I had already calcuated how much I would get back in credit, but when he gave me the total, it was approximately $45 less than I calculated. When I objected to the amount to be returned, all he could say was, "that is what the computer is telling me, i have no control over the amount being refunded". Thought that was a pretty lame answer, and he continued to defend the computer twice more, after I pointed out the proper amount that should have been refunded. Worse yet, he went on to say, "oh, the person who rang you up initially did it wrong". Huh? How do you ring someone up 'wrong'? I looked at the receipt, and it looked right to me. He told me she gave me a discount on every single item, and should have run the promotional deal I had bought, separately. Why would she have to have done that? The computer knew how to calcuIate it correctly on the receipt. I know this may sounds confusing, but if you had the receipt in front of you, it was clear as day: Six charms at full price, one promotional set with the correct discount deducted from the promotion only. Not sure why he kept defending that darn computer, and stating he had no control over the return. Then he offered up the option to once again go back to the original Pandora so they could "do it right." Why can't you? Does he think we are idiot consumers? Here's the kicker. I said, "ok, if you can't give me a full refund on the pieces I'm returning, then just return the entire purchase." He looked surprised by my statement, and said "so you don't want anything?" I told him I wanted to keep the promotional set, but not at the expense of paying full price for it- a $45 difference. That would defeat the purpose of the promotion. If he couldn't take control over that darn computer, this was the only way I could figure it out, how to accomplish the return without giving their store a $45 profit. You'd think it would be simpler that this. Miraculously, he told me he could sell me the promotional pieces at the promotional price. Hallelujah! He actually made it work! For the last little stab at the consumer, he let me know that the value he was putting back on the Pandora gift card was only good at their Pandora. I clarified, "so I have to use it here, it's not good at any other Pandora, or online?" He nodded, and said yes. WOW. W-O-W! What a way to drive business into your store! Kind of slimy, don't you think? I agreed, but was not happy with the attitude and lack of customer service and professionalism. Happy news: Just to let you know, sir, I did go to another Pandora later that day, and guess what....your Pandora gift card works at another store!!! Even better, the girls at the other Pandora store thought that was pretty slimy of you to to tell me I have to shop at YOUR location. They even said, "why would you not be able to use it at any Pandora or online even?, it's a gift card." Amen. Yay for me! What a relief! Guess I know which location I will be gloriously spending the rest of my balance. ;) read more

This Pandora store really makes buying gift easy and painless. First off I was frustrated with the downtown SF store; the don't know how to help a potential customer on how to buy gift. Out of frustration I called this store and the sales lady Alicia answered very courteously and provide more selection then I am standing in front of that silly downtown store. So I drove to Stones town and as I expected she is extremely helpful from bracelet size I should get for my girl, the combination, and even nicely packing. This is the store to come when you want a memorable gift with excellent customer service! read more

Pandora - Nice gift I got! - Jewelry Near Me - San Francisco, California

Terrible customer service. Went to use a credit we received as a gift card at the Pandora store. For whatever reason, the card hadn't been properly activated and didn't work. The sales associate tried to activate it for us, but the phone system hung up on him. Then the owner (an elderly woman) tried as well and said "it didn't work" and left it at that, saying we had to contact the card company ourselves, refusing to help us get the problem sorted out adding "It's not our card... it's the Pandora corporate office". Even though it was a Pandora card and we were in a Pandora store, she didn't want anything to do with it... call them she said. "We're a franchise.. do you know what that is?" Uh, yes... do you know what customer service is? Guess not. Sooooo, even though a huge chunk of your business is gift cards you won't even help us get this sorted out so we can PAY YOU? Wow... unbelievable. Come to find out later that we had the same problem activating the card as the sales associate. The machine hung up on us when on the last step. I can guarantee the owner had the same issue, but lied to our face about it, so she didn't have to deal with it. Oh and btw, trying to sort out the gift card situation has been an ongoing thing for over A YEAR! Pandora uses some terrible 3rd party bank that is even worse at customer service than them (amazing, I know...). I look forward to the day when this Pandora closes it's doors. With terrible customer service and poor quality products, I don't see it being in business much longer. Do yourself a favor and shop somewhere else. Pandora is a complete sham. read more

6:30pm on a weekday and no one answers the phones. Just go out of business already lol...

The staff at this store makes shopping for Pandora jewelry a joy! I've been here a few times and each time, the salesperson who served me was nothing but professional, friendly and efficient. During the recent promotion period, I came by on two occasions (Sun morning and Fri afternoon) and was pleasantly surprised by how cheerful and relaxed their staff was. I've been helped by Jesus, Arshia and Carla- and their service is miles apart from that of the staff in the Westfield mall branch. Keep it up, guys! read more

LOVE the jewelry but DO NOT shop there, they sell defective jewelry in order to make a sale and... The elderly lady with the dark hair that claims to be the manager will short change you if you try to do a return and will laugh about it! Sadly her unethical tendencies ruin the store, she should be fired to say the least. read more

Terrible customer service. I was promised a discount to buy, came back and they would not give even a five percent discount. They lied to my face flat out. read more

I wouldn't call myself a Pandora addict, but portion of my paycheck goes to Pandora every month :p. All of my Pandora products were purchased from this store (no kidding), and I could tell I always had positive experience here. All the sale reps I have met were friendly. Michael and Jeremy definitely are the stars if you ask. Great place though very addictive read more

Terrible customer service!! Came here twice this yr and both times I encountered unexperienced and unprofessional sales. The most recent visit was on the 16th for the promotion. Waited for about an hr, which I totally don't mind b/c I know everyones crazy for the event, and finally got someone to help us. I came w/ a frd & we're both planning to get more charms, but our sales named Jonathan coldly told us we can only have one transaction if we both get "helped" by him. What?! We give feedbacks to each other so we sticked together. Throughout the entire 20min process, he was either tapping his pen impatiently or looking into the air. All he did was pull out the charm we wanted or told us it's oos. 0 communication. When we had several charms out on the side, he told us its been 15min & there's a 20 min limit & told us he wouldnt have time to arrange the charms to the desired spot. WTF!??! I'd be better off self-served!! Horrible & inhumane "rules", I think they're doing all this to boost the sales # since this location rarely get any business on regular hrs for their shitty customer service. The downtown store is much better in comparison and I rather commute a hr to go there than coming back to this crappy store. read more

I came here twice today around 6-8 pm and was helped by Carla and Mauna. They are both friendly, patient, and very helpful - both [5-Star]. However, I deducted 1 star because of one female sales person. I do not know her name because she was NOT the one helping me, but just interrupted with us. She is very disrespectful to people. I was trying to tell Mauna that I wanted to exchanged a bracelet that came with my purchase half hour ago; and I handed her my receipts. This lady (I will refer to her as "Loud lady" since she was really loud) was standing right next to Mauna and "helping" the customer she was supposed to be helping. I guess she must have overheard a few words I said to Mauna. She literally grabbed my receipts from Mauna's hands and started to lecture us while examining it. She goes, "you (Mauna) have to make sure they are the same price, this one is 60, the heart one is 65...blahblahblah". I already told Mauna it was a gift that came with my purchase and I did not pay for it. But Loud lady is still going on and on and on about the 5 dollar difference. Very disrespectful. Not just this, while "examining" my receipts, she kept talking to her own customers and was holding my receipts for two whole minutes. Me and Mauna were just standing there and waiting for her to finish her conversation with the customer (that's what people with manners do). After that, I had to repeat to her [3] times that it was a free bracelet, before she could fully understand what was happening. She is very disrespectful to both me and Mauna. I understand her intention, she was assuming I paid for the 65 bracelet to get the free gift, then came back and exchange it for a cheaper one...Come on, loud lady, I may not be as loud and rude as u, but I am not stupid. Also, Mauna is grown up, she can take care of business. It is so rude for you to interrupt with us when u don't know what was going on and none of us was talking to u. U also wasted my two while minutes waiting for you with my receipt in your hand while talking to your own customer. I hope the manager see this. I do not want to be helped by this loud lady when I step in here next time. Maybe this is something that should be brought up in your staff meeting of u read this. P.s. Loud lady dropped some charms on the floor right after minding our business. I hope those charms are fine. read more