Piper was an absolute sweetheart! She showed me their selection of Park Exclusives and when I pulled out my multiple bracelets to show her, she noticed I had a few rare charms from other parks, and immediately told me she had 8 charms left from Hong Kong Disneyland (Anna & Elsa in the sleigh) that would look BEAUTIFUL on my bracelet (she was right), and she was so knowledgeable about the prices of the charms as well. She also told me about how Pandora was doing the B2G1 sale, but it was NOT honored in the parks. So, naturally I purchased my charms with her. Piper was an absolute delight to work with. She's super bubbly and clearly loves Pandora. Thank you, Piper!!! read more

Our experience was awful, be aware of the old lady employee named Sandra and his little friend. She gets annoyed every time you ask her to do HER JOB showing you the jewelry, girl, that place is not cheap at all and we need to try them on before spending money at the store. I need to say that we BOUGHT stuff, but we were indecisive about rings and when my mom asked about measure a bracelet (cuz the most part she's busy and she wanted to come back just to buy it) SHE SAID "NO, cuz your not buying anything" like HELLOOOO??? And then she went to his friend and said out loud "I hate when people just ask and don't buy" like we are not obligated to do so, while his little friend just kept starring at us laughing. We told the assistant manager Andy about our experience and she acknowledged it, and she apologized to us. Hopefully that lady and his friend gets a verbal or something about the situation, because this is not the way to treat people who are helping to pay your salary. Hope they think about their actions, if she doesn't like working at retail she can find another job or even retire and if he doesn't like it maybe it's time to find another place as well, but stop treating people rudely. read more

Downtown Disney Pandora Jewelry is currently undergoing refurbishment through late 2026. However, guests can shop at a temporary cart located next to the Disney Rewards Visa. This jewelry chain features a variety of necklaces, rings, and customizable charm bracelets! This is my daughter's all time favorite place to shop when making a trip to Disneyland! Today, we had the pleasure of being helped by Andy and Christine. The staff here are super friendly, welcoming, and amicable. They are also very knowledgeable when it comes to the products they sell. Prices however are relatively high, but that's to be expected- It's Pandora after all! Sometimes you can get pretty good deals with 25-40% off. Overall, service is great and the products they sell are worth the buy! Side note: pay extra for the 3 year warranty! read more

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If you're a jewelry lover or a Disney fan looking for a special keepsake from your visit, the Pandora store in Downtown Disney is a fantastic stop. The location itself is bright, welcoming, and beautifully merchandised -- it feels more like a boutique than your typical mall kiosk, with thoughtfully arranged displays that make browsing a pleasure. The highlight here, of course, is the Pandora charms. There's a wonderful variety available: classic sterling silver pieces, playful Disney‑themed designs, sparkly charms with colored stones, and even limited‑edition pieces you won't find elsewhere. Whether you're building a bracelet from scratch or adding to a collection, you'll find charms that celebrate characters, milestones, and memories -- many of them exclusive to the Disneyland Resort. The availability of themed charms (Star Wars, Minnie & Mickey, Disney Parks icons) makes it easy to find something meaningful. The staff are generally friendly and attentive. They're happy to help with sizing, show options that match your preferences, and offer suggestions without being pushy. On busy days, it can feel a little crowded inside, but that's more a testament to how popular the store is than a knock against the experience. Prices are what you'd expect from Pandora -- not inexpensive, but fair for quality jewelry that you'll keep for years. If you're looking for a souvenir that's a bit more elevated and timeless than typical park trinkets, this is a great choice. read more

Pandora - Downtown Disney - Jewelry Near Me - Anaheim, California

I visited specifically for the charms sold foe just this location. Maya was a sweetheart. It is always a breath of fresh air when you engage in conversation with a sales associate that has such a wonderful personality. We walked out of there with exactly what I was looking for plus a little more. read more

My daughter love PandoraJewelry chain , it's featuring a variety of necklaces, rings, customizable charm bracelets , we bought a lot of stuff in different locations. After dinner at downtown Disney, we visited here. My daughter and I were helped by an associate named Lindsey and Natalie both was extremely knowledgeable about the products and very attentive towards what items we might like. We bought : 14k Gold bracelet with 0.15 ct it's was $490 . Heart 14k gold bracelet with 0.25 ct it's was $407 . Heart sterling silver bracelet with 0.25 it's was $236.80 . Silver bracelet with heart-shaped it's on sale only $67.50 . My daughter love all the Jewelry we bought. Thank you both girls to took the time to show and suggest several products . It's was the July 4th day so the store's very crowded , the overwhelming wait diminished the experience. But the end we got many nice stuff my daughter like so it's ok to wait , hopefully for future improvements to accommodate more visitors ! read more

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Service by Samantha was excellent with clear explanation of the various products and their differences. Recommended alternate when size is not available. We didn't spent a lot of money but she treated me and my wife liked if we bought the whole store. I will definitely recommend whoever visit the store to ask for her! read more

Opps I did it again. I ventured into DD Pandora shop and let my guy buy me my Christmas present. The shop was jam packed. Service was very attentive. The stylists have a way of presenting the most beauiful pieces and creating custom bracelets taylored to ones personality. The amount of different charms they offer are crazy. Lots of themes like Disney, Advengers, Game of Thrones, along with animals, family, travel, etc. I went with a pawprint for my late dog and a Sloth because I just like them. I look forward to adding to my bracelet over the coming years. I had already stalked the website and knew exactly what I wanted. This made it easier for me to decide what to get. I went with a basic heart bracelet and 2 charms. The employee who helped me upsold me a safety chain to protect my bracelet. Being as clumpsy as I am I thought it was neccesary. The chain prevents charms from accidently falling off whn you take the bracet off. Dont forget to validate your parking. read more

Pandora - Downtown Disney - Sloth, open paw and daisy safety chain. - Jewelry Near Me - Anaheim, California

I came to pick up my online order and it was a busy hour, but the staffs assist me quite fast and helped me with my purchase. Did their good customer service and explain this and that! This tourist spot is really busy at any hour, so for the fact that they helped me fast is just something. The staffs are also friendly and they're not like other pandora stores that I went to. read more

I did my very first Pandora purchse in March @ the Downtown Disney store. My experience was 10/10 huge shout out to my sales rep Vanessa. She was very patient explained everything in detail, showed my husband & I some options. She helped us put together a very special prom present for my daughter who is in Love with Princess Tiana. We really didn't know how these pieces worked so she explained bracelet, rings options & broke down the prices. She definitely understood the assignment and my husband & I left very happy with our purchase. Thank you Vanessa with your help my daughter will be very very happy. read more

I recently visited this store located in Downtown Disney, and the customer service was horrible and very unprofessional. After making a purchase of over $100 at this location, I had a question about whether I could exchange the item for a different size. I took the time to call the store and ask if anyone spoke Spanish, and the response I received was very unprofessional and felt discriminatory. I would never recommend this place. read more

Heaven was the best associate to work with! She was very patient in showing us the products and was also very informative about the company. I will definitely come back and request for her help again! We spent about an hour and a half looking at the products. They had everything we wanted in stock and we even got two items engraved. read more

I recently visited this Pandora location and unfortunately had a disappointing experience. When I first approached the assistant manager, I was speaking in my normal tone, and she responded in a way that felt humiliating, telling me she "couldn't hear me" and to speak up. The tone came across as dismissive rather than polite or professional, which caught me off guard. The employee who assisted me afterward also did not seem particularly attentive. The interaction felt rushed and impersonal, more of a "here's your ring" experience than actual customer service. The ring wasn't even my correct size, and there wasn't much effort to ensure I felt confident in the purchase. I understand the store can be busy, especially with Disney guests, but kindness and patience should extend to all customers. I work in hospitality myself and know how important tone and attentiveness are in shaping someone's experience. Unfortunately, this visit felt ingenuine and unwelcoming. read more

Really disappointed with the service here. Came in looking to exchange a product I bought online. The sales associate was very nice unlike her manager. Manager said she wasn't able to help us on the store level and felt like she was saying it in a way that was putting us down. I quickly searched up if there was any customer service line within 5 minutes and sent a quick email. Wish she just said to email customer service instead of just saying there was nothing else she could do. :/ read more

We are frequent Shoppers we go into Pandora quite often and spend quite a bit of money but today we dealt with an Associate that was just very unprofessional the feeling that she gave us was like she didn't want to help us and was judging us and that is unacceptable. We had gotten a gift for a very special friend we asked for gift receipt we didn't get it was the way her demeanor was we've never gotten that treatment before. Everybody in there is amazing. But the experience we had was not good the name on the receipt for the individual who helped us Talar . read more

Piper helped us and was absolutely amazing she helped my grandaughter choose the best charms Bella and Gamma read more

I drove 1.5hrs to this location for a piece in particular that i couldn't find anywhere else. Since they have a great delection of Disney collection it's easier to find rare items. As soon as i was greeted by Zayetzi i forgot about the long walk. The place was very welcoming and on a hot day, the ac felt nice. Alexis (manager) greeted me and already knew why i was there. Adriana assisted me with the entire process and it took about 5 minutes for me to walk out the door. Im glad i went to this location. read more

What appalling service I received at Downtown Disney's Pandora store. I found an item that I wanted to buy and waited patiently for anyone to even acknowledge my presence. No one even looked at me. So I left. I really wanted it, so I actually went back. The person "helping" me did not or would not help me find the item again. So, again, I left. I. WILL.NEVER.SHOP.AT.PANDORA.AGAIN read more

Walked in to just look around , not with the intention of buying anything. To our surprise Angel right away greeted us and assisted us asked if we needed help with anything. We showed interested in the rings and he then proceeded to show us a wide selection of jewelry. He's amazing, nice , charismatic, kind , long story short we walked out with a purchase and I found out my ring size !! Haha truly awesome Angel thanks for all your help! read more

Pandora - Downtown Disney - Snow White rings - Jewelry Near Me - Anaheim, California

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I'm very upset with the quality of the ring we purchased. We bought it back in Feb 2025 and had to come back Feb 2025 but the ring wasn't in stock so I came back March 2025 claimed warranty and now May 2025 I'm back and there's nothing they can do. The stones kept falling out and this is the 2nd time within the couple months that it happens. We came back cause we had warranty but they told us we can only use the warranty once which is absurd because that to me is like theft. Keep in mind I have various pieces/RINGS from them and this is the only 1! That has given me issues.I lost $100+ because they wouldn't honor their warranty based on defects. I am never going to purchase from them again. I will take my money elsewhere. read more

Went back to Pandora in February. My husband and I were forgotten. No one approached us and people that came in after us were helped so we left the store. read more

We are frequent Shoppers my bestie and I we usually get helped by the amazing Sandra and Alexis but tonight we got helped out by a young man named angel and let me tell you his name fits who he is sweet as can be was so patient with us he was just the nicest person we had a wonderful shopping experience with him thank you Angel for making our gifts and our purchases memorable read more

I came in at peak time and only waited about 5 minutes for one of the associates to help me. Piper helped me out and she is so sweet. I already knew I wanted the Sun & Moon stacked rings but just needed to find the right size, she was more than happy to let me try some sizes to find the perfect fit. She was also very accommodating, I was having a mild allergic reaction to something I had eaten so she moved all her things so I could sit down and we could continue the sale. Piper even said I could stay for as long as I needed since I really wasn't feeling well suddenly, which I very much appreciated. All in all I was in the store for 10-15min, the store was clean and not over crowded. The front door man was also very kind. Also if you have a Disney Magic Key Pass you can get discounts at this location, making the price of my rings and protection plan well worth it. Thank you again Piper! You were amazing read more

Before visiting this location me and my friend went into the disney CA pandora and wow what a difference. The disney CA pandora helped out people that came in after us, before us and when the sales rep came to help us she seemed so disinterested and started helping someone else out right in front of us. I get it we looked young and she probably thought we weren't going to buy anything but so unprofessional. We tried out our chances at the downtown disney location and way better service. Jordyn, i believe her name was, was SO helpful. I was set on the strawberry charm but wanted another red charm to match and she showed me all of them and made combinations. Amazing service thank you queen! read more

First the lady I asked if they do charm cleaning was looking at my charm like I stole it off someone's wrist then she says to the next associate that it might need a double bath cool I figured that charm was a gift for my sister so she loves wearing it second the associate who cleaned it practically told us off/shamed us saying we need to take better care of it like oh I'm sorry did you pay for it ? Those 2 associates had such a I'm better then you / if your not buying anything don't talk to me attitude maybe if pandora had better made charms they wouldn't be stuck having to waste their oh so valuable time cleaning them !! And I hope their mangers/ Supervisors see this so they can teach them better !! Have a magical fucking day read more

I was completely impressed with RUBEN! Amazing, friendly, charming, well rounded young man. His customer service is second to none and I'll be back with my gf for sure! Not to mention Fair prices, and a great selection for how big the store is. read more

Pandora - Downtown Disney - Jewelry Near Me - Anaheim, California

Bought my wife a ring as a Christmas present and within two weeks multiple diamonds have fallen out very cheaply made. We've bought charms and bracelets before with no issues on anything until now. Tried to return the ring and was told we couldn't because it was worn and she can assure us that it never happens with that ring. As we left my wife looked at the reviews and every single one was the same thing that's happened to hers. Checked the policy online and it clearly stated the opposite of everything we were told in the store. read more

Pandora - Downtown Disney - Queen of hearts rings are cheap and poorly made - Jewelry Near Me - Anaheim, California

Maya was absolutely amazing. She had some of the best customer service skills I've ever experienced. Although we didn't leave with anything, she made a bracelet for my mother that I will definitely be coming back to purchase for her Christmas present. THANKS AGAIN MAYA!! read more

Pandora - Downtown Disney - Christmas charms - Jewelry Near Me - Anaheim, California

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Of course every experience is going to be different. I get that & I'd like to think I give people the benefit of the doubt because you never know what people may be going through at the end of the day, but when you're on the clock, and at Downtown Disney of all places (yes I understand you are dealing with so many people with various personalities at this location) but what I found frustrating about my experience - Was that just a few days ago a very kind, male employee at Pandora was so kind, attentive, and he answered all my questions about the cleaning and care for my charm bracelet. Which I greatly appreciated. So it was my surprise and my disappointment that now today when my parents went in to get my charm bracelet cared for... the employees today brushed them off, said "they don't do that sort of thing" but when my parents told them we've literally been told, at that location, just a couple days ago that, that IS a service they provide, the employees suddenly said, "Oh well we're actually out today" (out of what, the cleaning solution???) It doesn't make me happy to write out this negative review, but it is extremely upsetting and frustrating to me as someone who loves my Pandora charm bracelet and as someone who loves going to Disneyland/Downtown Disney with my family, that I don't even want to get my bracelet handled at this location due to the poor quality of customer service we received today. Needless to say, I did not feel like we were valued as loyal customers. I'm hopeful for a better experience the next time I try going back. But it's nice to see others who had a more pleasant experience than us. Maybe we just went on a bad day. read more

What an exceptional visit with Carrie from the Pandora Store in Downtown Disney! I couldn't be more grateful for her warm greeting and willingness to help me decide on some pandora bracelets/charms I had been eyeing for a good month. The time she took to show me the different pandora bracelet styles and ideas was so very impressive bc she cared enough to make a sale that I was truly gonna be happy with. I had several ideas in mind and Carrie was incredibly patient with showing me the different items I had interest in. Her customer service was so genuine and the purchase added a personal touch when she engraved my gold heart charm in memory of my Mom who recently passed this past Aug 2024. Carrie was very knowledgeable and professional... I'm so so grateful for her, she was able to make a separate purchase from my husband (my early Xmas gift) and treated him just the same. We will be back and looking for her to do business with very soon! Sincerely, Andrea and Chris Reyes read more

I met the friendliest sales associate ever at this store. Shout out to my girl Piper for being so helpful!!! Loved the experience and she was super thorough with answering all my questions! I normally feel sort of awkward and rushed at these stores but not with her! It was like talking to a friend. Highly recommend! read more

Piper was just so patient and understanding of myself and my cousin. We are very demanding and expect perfection when we go shopping! She was able to help us pick up the perfect new bracelet with charms and I necklace! Thank you Piper for your superb customer service!!! read more

This Pandora is located in downtown Disney pretty close to the side of the parks, so easy walk from that end but further from the parking. They offer special charms that aren't offered at other locations and are Disney themed. That being said, so does the Disney dress shop and they are not all the same charms offered. Just be sure to check out both when you go! I have been inside this store pre-covid and its usually quite busy...so busy I've never had time to get help or check everything out. We were visiting downtown Disney recently and decided to drop in. They strictly monitor customer counts and partner you with your own exclusive employee to help. You sanitize when you get in and can when you leave as well. They also sanitize all the jewelry you try on. It takes a bit longer but its worth the precautions they take, I think. The woman who helped us was very friendly and we ended up getting a bracelet and 2 charms. I cant wait to fill my bracelet with other cool charms. Thanks for the help! This store is great. read more

Pandora - Downtown Disney - Started a pandora bracelet - Jewelry Near Me - Anaheim, California

I'm a Disney cast member but Unfortunately after saving up and purchasing my first bracelet and charms the bracelet clasp kept coming undone within a month . Last night at work on property the clasp came open in the restroom fell into the toilet and Disney toilets are automatic so I couldn't grab it in time. Not sure why it came off that easily I'm extremely sad so much money down the drain and no one on property is able to help read more

Pandora - Downtown Disney - Jewelry Near Me - Anaheim, California

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Went into this shop ready to buy, left with nothing. When I walked to the store entry, I was assigned someone to assist (cannot remember the persons name). She walked me to the exclusives and then walked away and chatted with a co-worker. Ended up walking out and purchasing in the parks. ‍ read more

Stacy didn't seem to like her job. Didn't want to check in for a certain ring & size! So rude.

RUBEN C. Was an incredible employee he was super patient, sweet and understanding, I left very happy and content.

Went to look at bracelet because my clasp keeps breaking. Alexis replaced it, cleaned my charms and Rubin assisted in changing my charms and I bought a new one that was a Disney exclusive. The customer service was amazing. I will be back. read more

Got to the doors. One employee in-front of door wouldn't move my daughter and I had a stroller the employee at the door was in front of the open door she wouldn't move. She was just looking straight. She didn't help to open the other door so I can push in the stroller so my daughter got in front opened the other door to let us in the employee still didn't help. It was like she was a statue like air brainless so that set off the mood and we laughed and we didn't buy anything at that store you have three Pandora here at Disneyland we'll go elsewhere horrible service. Everybody seem to be very sad there. No one really wanting to help. Just talking to each other that's what it was their interest. The lady we did ask questions didn't really know what we were asking. We already knew buy someone else at another day that we can get measurements for a charm. This person had no clue. Oh well i guess the employees just want a check but not do there job read more

If you want to shop at pandora, I DO NOT RECOMMEND COMING TO THIS LOCATION- i do plan on calling HR to just leave a review. My mom and I walked in with the hopes of purchasing a few charms & starting a bracelet. We were assigned to someone and they did the bare minimum- my mom asked about their bracelet that were on sale and she made it feel like we were asking her to bring us the heaviest thing in the store. She left & she just walked past us saying it was sold out but did not offer us to look at other bracelets, I asked about a charm- the worker took it out and I looked at it and thought to myself I do not want to buy something off this worker she looks she's annoyed. So my mom and I left and we talked to the girl at the door - and let her know we were dissatisfied with the worker we were assigned to. (Let me tell you this location does not like constructive criticism) bc we did go back it felt like we weren't welcomed. I'm very disappointed- don't recommend purchasing pandora from here I ended up buying a Disney exclusive charm from another location in downtown Disney. read more