This Panda Express consistently underperforms from other ones I've been to. They are regularly out of basic menu items like white rice and teriyaki chicken. Today I was told it was a 20 minute wait for those two items because they "opened late" yet it was 45 minutes after they opened. (Which I also didn't know about until I got to pay because they use an ai order taker) Normally I'd get the fried rice but this location's always has an off taste compared to normal too. It sucks there aren't any other pandas close because this one isn't very good. read more

Worst Panda ever been too. If it wasn't the only one within miles of me I would never come here again. Over 15 minutes waiting on mushroom chicken after I was told it be four minutes! Unacceptable! Didn't even get offered a soda or anything. The store manager really needs to get it together! I would give a 0 if I could for this experience! read more

This place never and I mean never has some items available! Specifically teriyaki chicken. Either the chicken isn't available or they don't have sauce...... this must be a Washington thing cause other sites doesn't seem to be a problem. Perhaps it's a Washington curse? So many fast food places seem to only be 70% effective these days...... After a year of their "we don't give a hoot" attitude wouldn't be surprised to see them close..... Disappointed beyond belief! read more

Update because I keep trying to love Panda. I really do like the teriyaki chicken. The last three times I've been in, there's been none. Every single time, I am told the "delivery truck" is the issue. I think it's the management. Dear Washington, MO Panda Express Managers, Figure. Out. How. To. Order. Enough. Food. read more

What a joke of a restaurant. I would never return to the Panda Express nor would I ever recommend to anyone to attempt to dine at this location. Spent $47.46 receive no food due to how long the wait was and was unable to get a refund as well. Was told to contact Pasadena California. The " manager was of absolutely no help either. Good luck to all of Panda Express if this restaurant is any indication of how you run your company. read more

Panda Express - Received no food nor a refund.... - Chinese Near Me - Washington, Missouri

This place is the story of my life. Busy, affordable, full of variety, and flavor!! You must ask for a free sample taste of everything you've never tried and then order a small fountain drink at the end of the line. Don't forget to tip. Seriously, I order the 2 or 3 entree plate every time. I ask for 1/2 lo mein 1/2 super greens in my attempt to make myself choose healthy. The 3 entree plate can make 2 meals for me when I exhibit self control. Otherwise, I am at home happy, stuffed, and napping. read more

Panda Express - 2 entree plate 1/2 chow mein 1/2 super greens with Honey Walnut Shrimp & SweetFire chicken breast - Chinese Near Me - Washington, Missouri

4th time eating here and probably the last. We like this place because it's the healthiest option and it's a good price to feed our big family. It's March 2023 and we came for dinner at 530pm. "Cash only" is written on a paper with sharpie marker. We come in and see advertisements all over for this new shrimp dish. I take a look at the food under the heat lamp and there's hardly anything to choose from. I'd say 4 entrees. So I ask the lady behind the food if she could make the new shrimp dish and she says "no, we don't have that and we hardly have anything else because our food truck isn't bringing anything for us." OK, so we pick some food that's already there, 3 different entrees-(2 chicken and 1 beef) and they all taste like they have the same sauce on them, even the orange chicken and there's hardly any sauce on them. What a disappointment. The males in my family had to wash up after eating and as they walked up to the bathroom, an employee walked out. My family couldn't wash up because there was NO soap or paper towels! So the employee did what to wash his hands? Disgusting. I'm grossed out that he's back there cooking our food! It's quite ironic that 3 years ago everyone working here was all masked up and hand sanitizer everywhere but 2023 and no soap for the COOK! NOPE. read more

Store closes at 9:30 and I got there at 9 and they didn't have any options and refused to make food. Place has gone downhill big time since it opened a few years ago. Quality of food is always not up to par as well read more

This location is particularly bad. I don't know how they can get an order wrong when a sticker with the contents of the order is on the container. Super greens sure doesn't look like noodles. Beijing beef sure doesn't look like orange chicken. I'm also thinking noodles shouldn't be dried out and crunchy on the bottom. Skip this one- not good and you'll waste your money. read more

Tan and his team always do an excellent job. Food is fresh and his team is always polite.

I went through the drive through at this location for the first time this evening. As far as the drive through experience goes, it was spot on. It was quick and effortless. With regards to the food, I would say it was good. The portion sizes at this location in comparison to others is a little on the conservative side. The orange chicken and Beijing beef did not disappoint. However, one of my guests didn't get the teriyaki sauce they had ordered to be on the side with the teriyaki chicken they had ordered. It was missing. It's an easy mistake, but it frequently happens in this scenario. read more

The food is always ok, personally panda will just never hit like the hole in the wall Chinese restaurants! Great fast food option though! This one is fast and friendly, works for me! read more

Ok I get that this place is new but when they need two people to take your order and you're not even sure that was done right and then cannot figure out your total when it's on the screen I'm seeing.... Also, approx $36 for one small combo and two medium combos.... once we pulled up to the window and witnessed the chaos inside we just pulled away... It's a shame because we love Panda Express... read more

Love the choices, food quality and value ! I've seen other reviews of the location in wash mo. They are not what I have read on the other reviews. read more

gave me bad food poisoning yesterday 6/24/23 from honey walnut shrimp and mushroom chicken. infected with H. pylori, contagious through spit of fecal matter. will not be eating here again. :(( read more

Can't remember when I was treated so rudely. Ordered several meals. When I discovered that the order was wrong the employees argued with me. Her words "I know what I heard ". Even if I had ordered wrong I guess these young kids never heard about customer service. ( I know I didn't as I do not like orange chicken)! Never going back to this location! read more

Came in at 12:30pm. All the containers were empty and no food was available. We were told it would be about 10 minutes, so we waited. Only some of it was available and the service was very rude. read more

Service was extremely slow. My wife's chicken was chewy so low quality. My wife and I both ended the night with terrible stomach cramping. This happened the first time we ate here when they first opened and we thought we'd give it a second try and nope still the same quality. Never again will we eat here at this location. read more

Just went through drive thru. I ordered beef and broccoli. It was lukewarm there was three small pieces of broccoli and two tiny little pieces of beef in a huge bowl of white rice. I'm so disappointed as I waited 20 minutes in line. I'm not going back. This is not a "Covid" thing just bad service. read more

Service was bad. We Orderd orange chicken in drive thru was informed it would be about 2 minute wait so they had us pull forward, after 20 minutes had to go In and ask for our order. It was sitting on counter by drive thru widow getting cold. Three other customers walked in and ask for the food they ordered also from the drive thru. First time ever been to Panda Express and most likely the last. read more

Gave three shots, failed on the teriyaki each time. You're fired! Ordered twice through diner dash and no teriyaki provided. Called and was told I had to add it to the comments, but, comments not allowed by Panda Express. In the past, I experienced no teriyaki when in the drive through and had to go back. Not happy with this Panda Express. Everyone wants the sauce in their teriyaki chicken, it's what makes it teriyaki chicken instead of just grilled chicken. The very few who don't want it can ask for it without sauce read more

no flavor AT ALL makes you sick to the stomac, do not eat here, no flavor in the noodles no flavor in the rice or the chicken

Absolutely the worst f***ing service in the world. Have had multiple orders messed up or missing. After having dinner delivered one of the dinners was missing. I called and they said I could stop in sometime and I would have a credit or I could come back and pick it up. I had it f***ing delivered so I didn't have to go to the restaurant. On a different date we ordered for pick up and were told 15 minutes. We got there on time only to wait an additional 30 minutes for our food. The management is absolute shit along with their service. read more

Fast service , other then that it sucks, food was not hot or fresh , not much of a selection

I tend to think of myself as a halfway intelligent guy, but I just can't understand how Panda Express at the mall is so tasty, while this place is so awful read more

the food is good but there's always such a long wait because they don't have their food prepared or are out of so much stuff. i have been sitting here for 15 minutes waiting on my food and still don't have it yet. read more

My wife and I had dinner at panda last night. It was awesome. I had the walnut shrimp and orange chicken and it was excellent. I was surprised how good it was. Friendly service and restaurant was very clean. The line moved along pretty quickly. We will be back soon. Awesome meal! read more

So..this panda does not care about serving the trucker community. After a hard day of work, on labor day, I decided to stop and get some food before heading to my next destination. Choices were panda and MD. I went inside, since I'm driving a semi, sign on door said lobby closed. I took that to mean, no inside eating. I just saw a customer coming out, so I went in. Guy in charge asks if I'm picking up an order, I said no, I want to order. He tells me he doesn't have the staff to take my inside order, or a way to check me out. Wait..people are going through the drive through tho..paying cash or card right?? Yes, but I can't order inside?????? How does this make sense. So I ask, why is your door open then..he says I have to order online, then come inside and pick it up!!! Has everyone lost their freaking minds??? Where has common sense gone? I will add panda express to the list of businesses that will no longer get my business. And I will tell plenty of others about this, who share my thoughts of how business need customers and should treat them accordingly. Unfortunately I left hungry cuzz I was not in the mood. Im a truck driver and cannot go through a drive through. It wouldn't have been any issue to take my order and get a better review. I hope someone reads this and decides to skip this place due to the people running it to the ground. read more

All rice and no meat, waited forever on top of them charging us for food we never received. Highly disappointed.