Decided to give this location a shot because I got a coupon in the mail. I was possibly out of my mind due to this Covid-19 Hysteria. Got to the window and Maria told me with an attitude that we don't take those coupons anymore. Knowing that you never anger one who makes your food I silently accepted her answer. When she handed me the bag she rolled her eyes and smirked saying "have a nice day". I know sincerity when I see it. I thought I must be in an alternate world since the only words I said to her were "okay" and "Thank you". To top it off, I got home to subpar Chinese food at best. Wait. Is it Chinese? Never Panda again. It's one Panda that should remain endangered. read more

Been here twice. Love the chow mein, fried rice and spring rolls. Spending 20$ here for the both of us or 40$+ at Anna's Bistro? Depends on what we want I guess. But this place ain't bad, they're friendly and have a fast drive thru. read more

I went through the drive thru to order dinner for my family. Not only was my husbands order wrong but I ordered chowmein and it is easily 90% onion. I understand the need for fillers but this is ridiculous. I picked most of it out and was left with practically nothing. So much so its not even enjoyable. Check out the pictures i hadnt even eaten anything. I tried calling as well and no one answered. Im so disappointed. $50 on dinner and this is what I get. Horrible. read more

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Very slow service. Plenty of staff walking around or dorking out while people wait in line. Needs more hustle and motivated workers.

Thanks for the diarrhea. I had the orange chicken and honey walnut shrimp about 11, and by 3 I started to feel funny, and by 430 I was changing my underwear. But I guess that's on me for not bringing a food thermometer when I decided to eat seafood out of an open tray. read more

Really long wait drive thru , about 25-30 min. It is new though. Less than enthusiastic cashier at the window . Was irritated that I used 2.50 in quarters on a 43.00 bill. I get it - it's chaos since grand opening. The food was cold and old tasting. One order was not correct. The large plate w/rice and 3 sides is literally all rice . The 3 sides equaled 1 portion . No soy sauce with chow mien. It also leaked all over paper bag and in my car. Santa Rosa food is fresh/hot/colorful . Just saying . I'll give it one more try but at 43 $ for 3 ppl and a toddler -I'll go to a sit down restaurant. I still gave it 4 stars for effort . read more

I have to say that this place has had long lines, both walk-in and drive through, since the first day they opened about 3 weeks ago. My wife and I went there today because they were taking part in a fundraiser for a local school. By that time they should have had a handle on their inventory needs. As it was most of the food trays were empty or nearly empty. The kitchen was constantly being asked how long till dishes were ready. The staff was able to fill orders by taking from the food table for the drive through but it was clear they were barely hanging on. There were 10 people that I saw behind the counter, either cooking, serving, or cashiering. There was no coordination between them. I was served the wrong side despite having the plate checked by at least 3 people. We were advised 3 times that certain items were extra, and asked at least twice if we wanted egg rolls or anything. To top it off, when I told them about the wrong side I mentioned that the brown rice they served us was steamed not fried. That's when they told me that they had run out of everything that goes into the fried rice. Yes, it's new....but they don't seem to be learning. read more

I like Panda Express, we tried to eat there a few times but left because all the tables were taken & there was a long line. not sure where anyone was going to sit...sucks, they definitely need a bigger seating area read more

The wait is horrendous, the staff is inefficient with managing thr lines, I never get my food correctly, don't come here.

I normally love Panda Express- but not from this location-chicken was nt cooked in my mushroom chicken - chow mein was crunchy.and they didn't even give me a fortune cookie! This wasn't the first time food wasn't cooked properly. But I gave them yet another chance. Might be a while for next chance!!! read more

It was ok. First time having panda express. At first I was disappointed and thought panda Express just wasn't as great as everyone said, but then I saw it had a two star rating here so I'm guessing theres better ones out there. The chow mein didn't taste like it, the egg rolls were pretty bad, the chicken was good. Just not the best I ever had, and the hazelnut shrimp was good. read more

Little-to-no meat in orange chicken, it was all batter. I tried getting three separate times but was still bad. One time the orange chicken was cold too besides lacking meat. The teriyaki chicken was rubbery. The Kung pao was pretty good though. I would give 1 star but the staff was friendly so that's why 2 stars awarded. read more

For what it is, it seems they are doing a great job the times l visited them. Friendly staff, efficient, and clean. Surprised by the avg score, they are better than that. read more

HORRIBLE! The food was beyond disgusting. Ihad half & half, the chow mein so dry you couldn't swallow it, rice was tasteles, orange chicken not done. My husbands was the same only Kung pao chicken which was salty. This is our third time there and will never go back. The workers are clueless and running into each other, boxes to be unloaded all over the counters, no where to sit. Asked if we could sit at tables outside and we're told no. The best news, they were SO screwed up, no one took my money! Wasn't worth a dime. Don't patronize this place. There are a few good places to eat in Ukiah. read more

The restaurant was VERY busy when we arrived to pick up our online order. The online estimated time was 7:15 we waited until 7:40 to finally get our food. Get home and we're missing an entree and side. Called back highly irritated due to the fact not only did I already spend 30+ min waiting for my food but they didn't even give us all of it. The woman who answered the phone (Maria?) was very apologetic and assured me the food would be there and ready when I got back to pick it up. I went back and she recognized me, told someone to get it ready for me (it clearly was NOT ready) we got no sauces for our potstickers or egg rolls, no fortune cookies. The only reason I'm even giving 3 stars is because they were swamped and everyone was trying their best and they did make it right even though it was highly inconvenient for me. read more

I loved the experience at Panda Express today. Fairly new store but the place is doing great! Super nice workers, and fast service. Loved it. read more

I have gone three times since they opened and all three visits were duds. orange chicken and the sweet fire chicken were dry and lacked anything resembling sauce. It was also rather bland compared to other locations. Twice the steamed rice was crunchy and the chow mein was mostly cabbage. Overall, its meh. It also seems that this location is struggling a little bit with drive through quality control. Each of my 3 visits were either missing an item or the entrees were substituted without notice. I cannot recommend this location at present. read more

Was just there asked for all fried rice I got noodles this is the second time I'm get my order right not hard y'all

I've been reserving judgement until I ate here a few times. First off they are out of main things on the menu all the time. Someone doesn't know how to order. I am aware that they have a smaller menu due to covid. But honey walnut shrimp and Beijing beef? The girl at the window I say the girl bc in my 3 times going there it's always been her. She must work weekday afternoons. She needs training she's rude and very unfriendly. I get having a bad day but I have never had a positive interaction with her. I got to the window yesterday and asked for sauce for the cream cheese Rangoon's she said they didn't have any. She said really rolled her eyes at me and started talking about me to the other employee in front of me. The portions are already way smaller compared to other panda locations. I was so excited about getting a panda in Ukiah. This is unfortunate. I hope they get it together and quick. I won't be going back until I hear buzz around town that it's gotten better. The general sentiment is the same with all that I ask about the portions and lack of product. I ordered at 4pm and to say you are out the entire day say to me that someone doesn't know how to order. Get it together please we are all pulling for you read more

Could not place an order for a large Pepsi at the window. Had to go all the way around the line again for large Pepsi. Just ridiculous

The most unprofessional Panda I've ever been to.. I simply asked the young girl what their vegetarian option were and she looks at her co-worker/friend and they both laugh/giggle in our face. She didn't have an answer and said 'nothing' everything has meat. My friend went ahead and ordered his food and I simply ordered panda bowl with veggies which I knew you guys offered, I simply was wondering what other options there were but I left it alone and went about with my day. Definitely won't be back, both our plates were def not what we expected from a Panda Express but oh well, plenty of other places to eat in town read more

Wow! That's the most you will get out of going to this branch of Panda Express! Food was very dry and almost inedible! The lady acted like there was a line out the door when I was the only one in their! Then did not even get me the sauce for my teriyaki chicken which it so desperately needed! The coke was flat and very disappointing since I had to take a drink after every bite to hydrate the food in my mouth! I will be avoiding this panda for a long time! read more

Horrible customer service and all of the last 3 times we have been there they have forgotten parts of our order. Also the food has been pretty lousy too! I wouldn't recommend going to this Panda Express to anyone! read more

Do not even waste your time and money here. I ordered the beef and broccoli and got 2 pieces of beef. The fried rice was crunchy and dry and had balls of white rice clumped up. Food is poorly made. read more

I literally have given this restaurant so many chances, but every time I'm more and more disappointed. The food they gave me today was cold, and seemed like it had been sitting out all day, it wasn't even edible and this wasn't the first time. I love panda and I understand COVID is crazy but they really need corporate to come in and teach them how to do things. I'm never the person to write a bad Yelp review either because I'm not a Karen, but please someone come help these guys out!!! read more

I ordered online and my order was ready and waiting when I arrived. Portions were big and left leftovers for lunch the next day. Everything was fresh tasting. I will be back my next time in town. read more

This place is just like any other Panda Express. Food is what you would expect but service is an issue. Do not use the drive thru. I ordered a bowl with super greens and one of the premium dishes. I got to the window and was told it would be a wait for the premium item and asked if I wanted to substitute. Sure, no problem, that happens but what I asked for is not what I got. Instead of super greens and mushroom chicken, I got a bowl of half broccoli beef and have string bean chicken. Again, not what I ordered. And they tried to charge me the premium price. Get your act together people. It isn't rocket science to scoop two items into a bowl. read more

I know this is a "new" business, BUT they are not new to the business. Very disappointed in the wait, and the lack of communication with the customers regarding their food offerings. How in the heck does a Chinese food restaurant run out of vegetables that go into fried rice and the scrambled eggs? Who's in charge of inventory there. I won't be back anytime soon. read more

The drive thru option was the only way to order and we were so impressed by the cheerful, helpful staff that took our orders. They were kind and patient with us as this was only our second time ordering from the menu. The food was delicious. Our experience was a most positive one. read more

since panda has opened i've been there several times. the first few times the food was okay and the customer service could have been better but the last time i went there they have really upped their game. The food proportion still needs a little adjusting but the customer service has gotten a lot better. One employe in particular. johana, was very polite and energetic working at the front. i hope panda keeps progressing upwards and handle the food proportion better but i was really impressed!!! read more

I wanted to order catering trays of food for a training for our staff. You can't order on-line and they don't answer their phone. I hope they remember how badly they treated customers when the appeal of a new place in town wears off... read more

Panda Express is supposed to open at 10:00 am they wouldn't even let the freezing people standing outside in! They finally opened their doors at 10:05 and did not have all of the food/ menu available! 10:30 still had 9 missing items full menu still!! Food is good but again not all items available read more

I don't like the food becuase when I went there to get dinner the food quality was so bad and they verily put food on my plate and I payed $20.00 for two plates and it Verly had any food in them pls fix that read more

Amazing customer service and got exactly what i wanted. Staff was caring and very friendly. Had an amazing experience with the staff member Jhoana very attentive and nice. read more

Seriously if I could give them negative stars I would this isn't the first time with bad customer service here. We pulled into the drive threw no one was in line we placed our order we wanted half an half and lady told us there was no rice we asked how long? till it's ready she said 4 minutes we said ok will wait we pull up and pay she says park in the front we did. Almost 12mins go by so I get out and go in they all acted like they couldn't find the bag with our food all clueless. I look over and that "new" pot of rice is almost gone. And the people inside are continuing to get there food before us they find the bag and they haven't even plated the food yet. She starts to do so with attitude and (sloppy) like it's my fault. Can you imagine if I didn't go in to check if my food Was ready. Not to mention was already paid for. The crappy part is I would rather drive to Santa Rosa like we used to cause I know I'll get the right order and good customer service. Do you wanna know what will top this all off???? When we got home they gave us 2 of the same plates and wait for it... NO RICE! I just had a talk with the manager Luis who mentioned he drives an hour from Sonoma county to help improve this Panda Express which shows there's obviously a big problem. I hope Luis can make a change here but until then I'm driving myself back to Sonoma County like the old days before we got one here in Ukiah. The shitty part is I'm not gonna get paid mileage like hopefully Luis does. read more