Service was terrible, young lady doing the drive thru was rude kept cutting me off while ordering rushing through my order. They were out of one of the entrees I wanted (okay no big deal).Changed my order and when I get to the window and pay ( receipt given) the girl comes back and says they're of the entree I changed to so I chose another one again. Food was not great at all. Chow mein tasted horrible and was not cooked right. Food was cold. They forgot my drink and when I went back inside they insisted on seeing my receipt for verification. This is the first time I've ever experienced service like this at a Panda Express. They were even turning people away from dining in, mind you it wasn't even 10 pm yet. read more

They have such fresh food at this panda express and always a great selection. The crew is very nice including the manager., May !

As always I will review a fast food restaurant with a strong caveat that quality/experience/perception can vary wildly from visit to visit. That said, a three star review is the highest I normally rate these types of establishments. ------------ This location seems well run with appropriately busy employees filling orders quickly. A clean dining area and generally friendly vibe. The only hang up here is the speed of the ordering line. Even though it appears that the menu has been simplified (I last visited a Panda Exp. about 5 years ago) customers still seem to be baffled by the process. The portions are good with each item being hot, fresh, and tasty. That's good stuff when it happens at any fast food place. Today it was Panda Express. read more

Panda Express - Ordering line - Chinese Near Me - San Antonio, Texas

Food was as good as its supposed to be. And they were quick. I had the mushroom chicken, noodles, & teriyaki chicken

Placed an online order in advance. Was not greeted when I arrived. Employees were definitely working hard as it was busy, but I had to wait 25 extra minutes from the time my order was supposed to be ready. read more

Ugh. This is the second time this month that employees have gotten my order wrong. Really? I really need to choose a new location. read more

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Food takes so long to order and to even receive. They always seem to be dropping the ball. We had to drive back and get our food fixed the right way. This place and staff always seem to not have enough food. The manager seems to be slacking but time. Workers are just chatting around. This place needs help, it has extremely poor quality and service. read more

I came to this panda and ordered 3 meals. My first one I received was the honey sesame with white rice. The honey sesame was so nasty, the food looked like it had been sitting in the bowl for a while, it was very mushy and just disgusting to swallow, the rice was also so hard and just raw. I ate most of it because I had eaten nothing all day, mind you I bought this around 5pm. I woke up later around 1am and threw up all the food and this was the only food I ate that day and it made me very sick! read more

The woman who helped us was absolutely lovely, she had a smile on the whole time was respectful and so kind, It would have been the best experience I've ever had at a Panda Expres, but the one mistake she made was being generous with our food, and the manager named "Lovely" that was the name printed on her name tag, made sure to let the entire restaurant know, she spoke so loudly you could tell she wanted the entire restaurant to here her, and spoke in such a way it was obvious she was trying to embarrass the poor worker, me and my partner were so surprised we left staring at eachother, my partner later went in to speak with the rude manager to let her know what she did appalled us and to give her exactly what she gave that kind worker, she didn't take it well and defended her action again and again, if that behaver is tolarated from manager to employee, I certainly am disappointed and Disgusted, this used to be my favrotie fast food restaurant. but as someone who's worked in the food indestry myself, I would never be ok working with a manager who obviously let the power go to her head as miss "Lovely" did. Update: Just spoke to the manager and had the most ridiculous conversation, I have never spoken to such a narcissistic delusional woman in my life she literally told me that that is how she always speak to her employees and their fine with it, In what world are you living in where you speak that disrespectfully to your employees regularly and they're OK with it and by the look on that poor workers face I know she absolutely wasn't. I will not be returning to that location specifically because of that sad person who makes themselves feel better by talking down to people who depend on their leadership. Lovely I hope you get the help you need, your obviously going through something. read more

Food is good when they have it, they're always OUT of the main dishes, anytime past 7:30 clock knowing the close at 10clock good luck! They're out or the wait is extremely long! The service is okay read more

Received the absolute worst customer service at this location today. Went in to pick up a mobile order, they barely set it on the counter, mumbled the name, and walked away. They neglected to include ANY of the sauces or utensils I HAD ON THE RECEIPT, I had to go back inside to get those basic items, (kept directly by the bagging station, not difficult to get right) I commented on the terrible service to the manager who walked by (ignoring the whole situation) and he made the typical excuses. As I was leaving, the staff member who "assisted" me flipped off me and everyone else in my car. I went back inside, and the staff yelled fuck you back at me. Absolutely terrible, do not recommend this location, they can't even read the receipts or load the bags properly. That employee has no ability to follow basic customer service requirements and should not be employed there any longer. read more

Very new location. Great, friendly customer service. Great tasting food. I noticed about three entrees not available and can understand that being a disappointment to some customers! read more

This location is better then the Austin Hwy restaurant. Walzem Panda knows how to steam white rice and serve a decent portion. Drive thru cashier Nathaly is consistently so nice and energetic! She is also always on top of her responsibilities and ensuring we leave with all we ordered and need for our meals. She left such an impression I took her name down. so that says something special. I hope she gets praise from my review. The food is always delicious and cooked properly. We go maybe once a week to Walzem rd. Panda. We hope to continue. Thanks read more

Always forgetting things in the order, my roommate went in and got the missing items. Then as we were pulling out of the parking lot the employee flipped us off so my roommate went back in and they said to fuck off. The manager standing next to the dude that worked their did absolutely nothing. This is about the 5th time they've been rude or forgot stuff. Will not be returning to this location. Literal trash. read more

Panda Express - Missing the utensils the sauces, the egg rolls. - Chinese Near Me - San Antonio, Texas

This location never has all the items available on their menu or you have to wait 15 to 20 minutes for more to be made. If it was almost closing time, I could understand but in the middle of the day, unacceptable! Tired of the disappointment and I do not recommend this location. read more

I just love the Super Greens but I promise you !! Everytime I come here they forget and Leave out food items. That I paid for ! Walnut Shrimp Teriyaki Chicken Extra Orange chicken It's always an extremely long wait !! I like the food but the service is Negative!!! Where is my chicken Man !!!! read more

I decided to give Panda Express another chance as when I went into their store the first time the prices seemed a bit expensive, so when I went into the Walzem store it seemed like things looked a little better and it all looked real good it smelled real good. But I noticed on the buffet table there was some items that were totally out and it was almost like you take what you get. Panda, please your portions could stand to be a little better for the price. I know business is business but help out us working people! read more

Here it is 9:15 walzem location doesn't close till 10 and was told would be 15 min wait for honey walnut shrimp, we said "ok we will wait" we then ask for teriyaki chicken and were told they were out then place order for what they DID HAVE, get to the checkout window and we're asked if we REALLY wanted to wait because they were already closing .......hmm 45 min early.... What a lazy crew or no responsible manager on duty. Friday night and turning customers away to get out early. I wouldnt want to pay employees to kill my business. judging by all the reviews don't see this location lasting long at all read more

If I could leave no stars, I would. This place is the worst food establishment I've been to and I will likely never return. They've "accidentally" charged me three times for a single meal, and when I reach out to the manager to get assistance he tells me he doesn't know what to do and that I should just call corporate. Not to mention the lazy children that work here, who are incapable of making an order correctly. I order chicken teriyaki and I end up getting dry ol' chicken. Not a drop of sauce on the chicken or even on the side. I've found hair in my food twice. The only reason I gave this place more than one chance is because of its proximity to my house. But NEVER AGAIN. Save your money and your appetite, go somewhere else!!! read more

I loved the food it was fresh when I arrived a little before the lunch rush!! Great customer service from Janae today!! Wonderful manager Abigail, had a great conversation!! Awesome job ladies. read more

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The customer service was so bad. My food had slimy grey matter in my vegetables. The acting managers was rude, racist, and try to come at me there the window like she was going to do something to me. I will never advice anyone to go to this location. I did not want a replacement because the food turn my stomach. I just wanted my money back. I left with no money or no food because of bad customer service and racist employees. read more

Panda Express - This is the food they served me with the nasty grey slime in my vegetables. - Chinese Near Me - San Antonio, Texas

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Come here twice a week with my busy schedule and food is always amazing and fresh. Today the customer service at the drive through was less than satisfactory as associate was rude on several interactions. Spoke with Manny the General Manager who was very polite and said he would assure me this would not become the attitude of his store. I know anyone can have a bad day but please remember to just be nice. read more

You get charged a dollar extra for the honey walnut shrimp. You order a plate with rice and 2 sides. What a complete and absolute joke. Robbery. Thanks for the honey walnut shrimp. NOT!!! AVOID!!! read more

Panda Express - This is what you get when you pay a dollar extra for the honey walnut shrimp. Robbery! - Chinese Near Me - San Antonio, Texas

Chow Mein is my fav. With a side of veggie spring rolls. Best thing is that they are always hot as they make them fresh. The food here looks delicious but being a vegetarian I miss most of the varieties. I asked in couple of branches if they can customize my meal with some sauces but they said no. I understand corporate policy and stuff. But it's okay I can live with that. Anyway it's a newly opened place so evrything looks neat and clean. Staff sometimes aren't friendly. ( maybe a bad day for them). 5 stars for quality and cleanliness. read more

Literally the drive thru lady was not pollute at all we asked for teriyaki sauce and she said she will put it on our other order and we never got it and this is the first time we ever got disrespected I love y'all Panda Express but y'all gotta teach the workers not to bring there anger to the costumers read more

Went there at 6ish 29june bought $40 worth of food the drive thru lady was not pollute I hade to as fo more that two sweet and sours a quarter of the way full and when We got home no white rice really I love steamed rice tried to call several times but was hung up on just another rude disrespectful restaurant in Texas I'm calling corporate today read more

I have bought food at Walzem and Ritterman locations. Food is not good at either and they serve small portions. I was in California last week and visited Panda Express there. The food was much better. By a landslide and served hotter. I made my last trip to Walzem store today!! I I were to rate setvice and food, they would receive a D. read more

Just recently moved into the area and this Thursday(9/12) I ordered a plate with full Teriyaki chicken and Chow Mein, and instead I got Teriyaki chicken with Fried rice. I was glad to have the Teriyaki but was furious that when I open the plate , I got rice instead. Also I waited for more than 20 minutes instead of 10;for my food to be served. read more

Panda Express - I was really mad that I didn't get my Chow Mein;yesterday:( - Chinese Near Me - San Antonio, Texas

stopped in a few times and there was quick, consistent service. the inside is very clean. the food was good and the employees were welcoming. read more

I used to stop 5 times a week but the last few times have gotten dried out lo me in and flavorless beef an brocolli of which the broccoli was under cook almost raw. But the main reason I will cut back my visits is your switch to Coke products. I know the switch was awhile ago but the food made it worth stopping by. That seems to be change for the worst just like your change to coke. read more

I'm done with this place they spend there money to donate and have us pay them back. they always force it upon to donate. lady told me they don't have change even when I payed in 1s and took that donatio after I said no. After I literally watched them give the person in front of me change back. Always have to correct my order when I get it read more

Great location. Clean, and food is always hot. Even if it's not they have no problem making a fresh batch.

Zulem is the most Amazing employee. Great customer service and extremely helpful Quality of food was fresh as I requested it . This is one of the most amazing places.....Eloisa Was also kinda helpful read more

As I was picking up for my Uber delivery, It was about 1:30pm on Dec 6, A manager wanted me to make my drink for the order I was picking up. I told him that I didn't work there and he made a smirk remark. It seemed he got upset. I told him I was just there to pick up and deliver. This Uber drivers need to stop making the drinks for there orders there picking up, cause panda employees expect us Uber people to make the drinks. They are getting paid to make sure all our order is complete. read more

How long do you endure poor service to eat good food? Panda Express opened with great food and great service. As of late the service has been poor. Drive thru with long waits for food to be brought out to car, missing and often wrong orders, no napkins or forks. Why would a new location go downhill so fast ? read more