Ok... how do you rate a restaurant that gives you great tasting food but not what you ordered!? Especially when they text you that your order is ready... We only ordered 1 thing, just 1. A large order of crab Rangoon and when we rode through the drive thru and I said I was picking up my order she said come to the window please. I get to the window and she says we don't have any crab Rangoon would you like to replace it with something else? Now I'm frustrated and disappointed, so I tell her no and that I would just like a refund only for the manager to print out a receipt for me to call a number for my refund! At that point I just gave in and said no I'm not doing all of that and took a bunch of egg rolls... The egg rolls were better than I expected but still not what we wanted... I guess I'm stuck on the lie that was told. My order was not ready nor was it available... read more

Panda Express - Panda Express lying Pick up text - Chinese Near Me - Saint Ann, Missouri

Firstly, the drive thru wait time is horrendous. You will be sitting there for 10 plus minutes per car just for you to get to the box and have them ask you to wait longer (or you have the stupid ai order taker). Then when you do order they're always out of white rice. Not that they're making more, that they're just out. How the hell can you be out the cheapest ingredient there is? Most of the time I just say never mind and drive off. It isn't just this one it's all locations. I'm surprised Panda Express as a whole hasn't closed down from "running out of rice". read more

While in line, I asked to try the lo mein (was thinking of breaking out from fried rice), gal in line says, "we do not give samples". Cool. Fair enough. I get some orange chicken and fried rice. I grab the peace lychee drink, it's pretty good. The food wasn't great. Kind of confusing how you screw up frozen food being reheated, but this place managed it. Leaving the store, go to get a refill, lady told me "we don't do refills". Okay. Less cool. I asked where on their menu or sign does it say you can't get refills of that particular drink, and she said, "it doesn't matter. That's our policy" which, fair enough, but you should tell your customers that. To which she said, "not my problem". You can either have poor service, terrible food, or expensive food, but not all three. read more

Hit the drive-thru. We ordered 2 chicken Teriyaki bowls ..."We are out of chicken teriyaki".... What! STRIKE ONE! We ordered something else with lo mein noodles... WE GOT SPAGHETTI NOODLES... STRIKE TWO! One car in front of us and it took 20 minutes... STRIKE THREE! read more

This place was horrible. They had plenty of people working but they were on their phones. There wasn't even one clean table. The food was mostly out and what was there was spilled all over the place. The drinks were mostly out and what I ordered was cold. I can't imagine they have a sanitation rating of what I am used to at any other Panda Express. I do not recommend this location. I think the staff needs to be replaced. read more

If I could this place a 0 star I would. I ordered online an as I was driving to pick up the food it said it was Ready for pickup. WRONG!!! my order was not made, they actually didn't have any orange chicken or Lo mein an told me they where not making anymore for the rest of the day (they told me this at 6pm, right during dinner hour) so Never coming back. They couldn't even give me a refund, I had to call there corporate to get one an told me it would take up to 10 buissness days to get that refund. read more

They are constantly out of 50% of their menu. How are you out of rice at 5 pm? Poor planning!

Went inside to order at 4:45 in the afternoon on a Sunday. Two people working and long line. Waited about 10 for someone to wait on me. I asked about Chow Mein noodles and beef broccoli. The girl waiting on me told me that there was no noodles and would not be for the rest of the day-no reason given. Always sloppy service at this location and alway out of what you want. Im not sure how they stay in business here and it will be the last chance I give them. read more

My husband and I stopped here for a drive through take out. Long line. 7:30 pm. They close at 8. When we finally get to the order screen we were told that they are not making anymore fresh foods and what they left is what they are selling. Of course they were out of the only thing I wanted so I decided to pass. My husband was really looking forward to Beijing beef. He ordered it. We came home. And the disappointment on his face was obvious right away. In his box there was a ton of fried rice. Few small pieces of beef and few veggies. That's it?! We will not be back and will let our friends know not to go there read more

This is the only location I've ever been to that is out of several items 70% of the time. Today guess no vegetables? And only 2 entrees to choose from - orange chicken and another chicken item?! How is this possible? Sad. Then when I call to see if this is accurate they hung up on me! So forget you panda Express there are plenty other Chinese food places, I go here because I love the super greens and the walnut shrimp. It doesn't matter how good food is if I can't get it, and am treated like a bother for checking when it will be available. read more

I really want to like this place. I've been to this location quite a few times, but unfortunately nothing on their menu really sets them apart. While the food is okay, the service itself from the staff was better. Based on my own personal experiences, I would say that they were almost as friendly as the folks at Chic-Fil-A (which is a compliment). However, I have to say that while the food portions were smaller than I expected, in my opinion they were also a bit over priced. I've tried a few different things on the menu and they were all good, don't get me wrong - I just felt like I could've gotten so much more for my money, somewhere else. While I love the convenience of ordering through the drive through, it would be safe to say, that you'd save more money and get more food by ordering your Asian cuisine the traditional way; via the non-chain local shops. I wouldn't totally rule this place out though. I'm determined to find something on their menu, that makes me want to say "wow". read more

Just had to wait 20 plus minutes for orange chicken was the only one in line when I first got inside they where to worried about drive thru. Then I get home and 1 out of 2 of the plates I got was someone else's food and food is old and cold out of the 5 choices I had read more

I placed an online order for pickup at 1215p I arrived at 1225p and didn't get my order until 1245p. What is the point of ordering ahead if I still have to wait 20 minutes. I didn't even get my receipt, I got someone else's receipt. They have me a free drink. Not impressed. read more

The orange chicken is amazing! Great hardworking staff! I come here often and have seen them with anywhere from 7 people working to only 3 people in the whole store and they still deliver great service and food! read more

Way to much rice (that was really dry might I add) and not enough chicken, then the Rangoon's weren't cooked all the way and they were flimsy and mushy read more

Panda Express - Cream Cheese Rangoon - Chinese Near Me - Saint Ann, Missouri

Quick Chinese food. This location seems to be focused on speed. It's a good place to go, if you want a quick meal. The portion size of the entree is a bit larger than a fortune cookie. See photo. (The rice was separate from the entree) Needless to say, it left me hungry. If you have a large family, check out the family meal. You can get a lot more food for the money. read more

Panda Express - Entree box a little larger than a fortune cookie. - Chinese Near Me - Saint Ann, Missouri

I'm definitely reporting this restaurant for giving out old food and it's a shame I love Panda Express, this place has really been falling off smh read more

The food was good but there was no terryaki chicken. Would have to wait 15 minutes. Had to settle for salt black pepper chicken. Service was friendly read more

First of all the service here is awful the employees are rude and with holding. And since when do u have to ask for teriyaki sauce for the teriyaki chicken that's ridiculous they are becoming a lot like other basic chains. The total ambiance is off with this place no vibe to return to what's so ever read more

Worst Panda Express location of all time. I just gave them my third and final visit. Nothing you order is cooked properly. They need to retrain ALL their cooks. read more

Why on earth is this location rated so low?? First off, let's be real, Panda is not Chinese food, if you're looking for real/fancy/authentic Chinese food, trust me it's out there... just probably not served through a drive through window. I came to this location out of desperation. I was starving and lazy and didn't want to get out of my car. There was no wait. The girl working the window was possibly the most polite drive through operator. When I got my food it was packaged up so nicely! Seriously, genuine work went into this! They gave me a small kids cup or water cup, which they put my two sauces in, probably so they didn't bust open in the bag? My fork was nicely wrapped in a napkin and placed into a small wax paper bag with my fortune cookie (which was completely inaccurate by the way). The food was cooked well, my Dr Pepper was much needed. Again, this is just fast food! But let's give credit where credit is due! The employees at this location are working hard and have great attitudes! Much appreciated!! read more

Extremely slow service. Drive thru screen doesn't work. No idea if your order is correct or not

Panda Express... where to begin. MY first encounter with Panda was at a shopping mall food court way back in the day, as I'm sure most of you have seen them in food courts around the country. But in recent years, I have seen them pop up as standalone stores. My initial impression of them was that this is just another fast food type place. But after visiting a few times, I have come to love Panda, and it is now one of my go-to places for a meal. I mean, as far as bang for your buck goes, Panda really is hard to beat. I usually get the "plate" which has rice (or chow mein) and 2 entrees, and its only like $8. And they usually load you up with the entrees, so it's normally more than I can eat in one sitting. The orange chicken seems to be their most popular dish, and it is good. But my personal favorite is the teriyaki chicken, and I get the sauce on the side to dip the chicken in. This is by far the best value of their selections, as you typically get the equivalent of 2 small chicken breasts. Some others I like are the Shanghai Angus Steak, and the Sweetfire Chicken. TL:DR - Good food, lots of it, low price. read more

This is absolutely the worst Panda Express that I have ever been to. I have given them numerous chances when I have been in town and nothing changes. It is disappointing seeing that they are fairly close to the airport. The drive through lane is so slow, 8 cars deep and literally took over 30 minutes before I ordered, I would have left if I could have gotten out of the line. This seems to be a recurring theme for this Panda. read more

I just want to know how a place that says it's a Chinese restaurant run out of lo mein and white rice? Just admit that it was 45 min before closing and you lazy staff couldn't be bothered to actually do their job. The only thing available was so tired dry looking fried rice that looked like it should have been tossed hours ago. For what you charge no thanks. Too many good family tun Chinese restaurans in the area to be bothered with this. read more

Came here maybe twice within the span of three to four weeks. Both times they messed up my order. Not simple errors like oh, I asked for sauce and received none or maybe they didn't add the chopsticks that I asked for. Which might I add has happened. But no they end up leaving out entire plates and sides. I try to go inside to resolve the problem but the door is locked. My only option being leaving without my food which I already paid for or getting back in line and waiting 30 minutes in their slow drive through to complain. Their staff also isn't the friendliest which I could forgive. I myself spent a great deal of time working in a restaurant. But it really isn't that hard to put on a fake smile, or hell, a normal tone of voice and apologize for your mistake. It's more worth while to go to the Popeyes or canes that is less than a mile away. I look forward to not returning to this location any time soon. read more

I realize the restaurant just opened in this area, so the first time I went and got 2 pieces of beef in my BEEF broccoli, I let it slide... this subsequent visit, I got one piece and a few crumbs, so it's apparently the norm. I was really excited about this place coming to the area, but now I'm just really disappointed! read more

Panda Express - Where's the BEEF in BEEF broccoli??? - Chinese Near Me - Saint Ann, Missouri

Ok so i dont know of it is bad luck or miscommunication somewhere but then i dont see how that is possible when i was CHARGED FOR IT TODAY i decided to go so i decided to grab my kid something. I got him the kids meal with chicken egg roll plus did a donation. I DID NOT get the chicken egg roll no soy sauce sweet and sour. I didnt look in the bag until i got home but i feel like its your job to get my order right if im paying for it. Welp idk whats going on there but I definitely couldn't go back had dinner reservations in an hour. Previous review (7 months ago) Horrible. If i could give 1 star i would i have literally came here everyday since last Tuesday EXACTLY a week straight. They never have any sweet fire chicken always out or its a 8 minute wait and they dont tell u that until u get to the window. Then today really did it for me AGAIN they were out andthe young lady said they stop cooking an hour and half before closing thats why they are always out. Ill just have to go to the mall or other locations because this is ridiculous. read more

just got home with my to go order. my rice is uncooked and my chicken is cold. absolutely disgusting. not to mention i had to ask for soy sauce 4 times. should have just went to mcdonald's ‍‍ read more

I thought the other reviews were joking. I'm in my fifteenth minute in the "drive thru" and can see that it is indeed an issue. I'm here at a non peak hour and there are currently 3 cars all waiting on food. Recommend not bothering as a full 1/2 or more of your lunch hour will be wasted waiting on food that should already be cooked and ready to go. Looking at the other reviews it seems like this is an issue that has been noted for about 4 months. It seems like nothing has changed. read more

This place is AWFUL. I spent 30 minutes waiting on my food and when I finally went inside all I got was attitude. Do not waste your money here, there are too many options in the area to settle for this poor excuse of service. Oh, and don't bother providing feedback because this will likely be your response: We are sorry to hear about your recent experience at the Panda Express in Bridgeton MO. Providing an exceptional Asian dining experience is always a priority for the Panda Restaurant Group. We appreciate the time you have taken to inform us of your experience. Your feedback is being shared with this location's Area and Regional Managers so that they are aware of your concerns and can address them directly with the associates at this location. Your continued satisfaction and patronage is important and we hope to have another opportunity to better serve you in the future. Thank you again for the feedback. read more

I ordered Teriyaki chicken with sauce. It came without. My son likes hot food and had the Kung Pao Chicken. He was throwing up because it was so hot. It took him 10 minutes drinking water and milk to stop the pain. This is ridiculous! We live in North St. Charles and were looking forward to having a great meal at home. Now we are just highly disappointed. read more

RUDE!! Drive through approximately 3:30 pm 2/8/19. I asked for Sprite and was told, "We have Dr. Pepper, Mountain Dew and sweet tea." Thinking they had Sierra Mist instead, I asked, "Do you have any kind of white soda?" She said, "What?" I asked again, "Do you have any white soda?" She said in a rude tone, "We have Dr. Pepper, Mountain Dew and sweet tea." I told her that was extremely rude and to forget the order. She could have said, "Sorry, our white soda is out right now" or a lot of other things and her tone was incredibly nasty! I will NEVER go back to this location. read more

Very unsatisfied with not only the service but also the food. I had to wait 30 minutes for my food to come out and when it did it was cold and lackluster. My egg rolls were non desirable and limp. When I went to ask if my order was ready a employee stood there and looked and me without answering my question. I am VERYYYYYY disappointed in my service. read more

The service has really gone down since this place open. Several occasions on my 30 minute lunch purchased the bowl w fried rice. 1st time i had made it all the way back to work my rice was hard and crunchy called and complain went back nxt for same replacement meal and again hard and crunchy rice not done.. The Panda Express out in my neck of the woods St Peters Mo food is much better. I will not return to the Northwest Plaza location no time soon.. somebody needs to learn how to cook rice... read more

I ordered the 3 entree big plate. I got double firecracker shrimp, chicken and green beans with chow mein. I was notified that I would be charged $1.25 extra for the firecracker shrimp, which I wasn't aware of from previous visits to other Panda Express. The next notable thing was the amount of food I received. Just enough chow mein to cover the largest compartment and just enough firecracker shrimp to cover the bottom of the other 2 compartments. Once I got to the register, I inquired about the amount of food as well as the upcharge. I assumed it was the manager at the register informed me that it was the typical amount of food as well as the upcharge. After paying for my food, I walked over to a table to put my winter gear on. I noticed a couple of people that ordered after me had purchased the big plates that had food piled high on their plates. Here's my thoughts: how much food you receive depends on the person that prepares your food. This seems to be consistent from location to location. The most disappointing was the taste. The entrees tasted as if the sauce is being watered down. I've decided that if I want to visit Panda Express, I'll drive to the St. Charles (Zumbhel location) to get it. Unfortunately, the St. Ann (Northwest plaza) location will not get my business. Not a very good location, way too many issues! If you like Panda Express, go to the St. Charles Zumbhel location. It's worth the drive. The food is much more favorable! read more

My Teriyaki Chicken had NO Teriyaki.. So I called to inquire about it and was asked "Did you ask for it?" I said I asked for Teriyaki Chicken.. I was then Told "Well everyone doesn't like it, So you have to ask for it" I said if I wanted Teriyaki Chicken with NO Sauce I would have said that.. The Teriyaki is what makes it "Teriyaki Chicken". I went back the next day & asked for Teriyaki Sauce only and was asked "Is that all you want.." I said yes, I got the Teriyaki Chicken with No sauce yesterday.. No apology or anything.. How Crazy is that!! I will be calling their Corporate Office which I was told I had to go Online to get the Number.. The Worst Service I have received from Anywhere read more

Food was extremely good but the White ladys at front could've been more nicely and patient. Extremely rude and gave out an attitude, if you're going to work at a place like this with that kind of attitude then just might as well work in the kitchen. read more

The people who complain about this place are unpleasable. Kudos to the employees here. It's a well oiled machine. Mistakes happen once in a while. Keep up the good work. read more

I'm figuring out North County is unsavory for several reasons. People working in this restaurant dont give two shits about serving good food. Worst experience ever at a Panda Express. Hope it shuts down soon. Food cold after standing in line 20 min. Unacceptable! read more