This Panda remains riddled with issues. Half the time they're out of whatever you want to order. Tonight, they outright omitted one of the entrees I paid for. When I asked if they could refund just the entree, they said I'd have to come back and get a replacement. I know, I know, why go back? Because their food works in a pinch, it appeases the vegetarian in my life, and drive-through is easier than picking up from an actual Chinese restaurant. but seriously: train your employees to completely fulfill orders and come up with a protocol for fixing your mistakes. read more

I find it odd that every single time we go to this location they are always out of multiple menu items. It doesn't matter the time of day either. The service is good and the food is good if they have it. read more

Believe on the bad reviews here they are true The owner of this place should be ashamed The food is absolutely horrible There was piece of bone on my husbands food I order angus beef and beef and broccoli The angus beef the cut I'm really small pieces to give you less and there was 2 pieces of broccoli on my plate And completely taste less All you really taste is black pepper disgusting And they are out of most things I'll never ever eat here again We decide to throw away and get some Mexican food. read more

This morning chef has all his meats cooked up to perfection! Chipotle is right next door with a line of 4 taking 20 mins, not here! Super fast and no wait for my delicious fresh steak! Thanks Eugene. I go here 2-3 a week! F$$$ chipotle, and pv chip sucks too! Panda panda panda read more

If I could give it no stars I would. So disappointed My husband picked up dinner and his panda bowl had exactly 3 pieces of steak in it and was less than half full. Mine was similar is fullness. I would recommend skipping this as it's a waste of time and money and youll be purchasing a second meal. read more

F*** Panda Express Prescott! Unprofessional, rude, and lazy. I waited 45 minutes to pick up a delivery order. They ignored me for 10 minutes, would not give me an ETA, and we're in al, the worst merchant in the Prescott area read more

This location should be the model for how all locations should operate! Very friendly staff; great food! When an item was empty, it didn't take more than 1 minute before it was refilled. Very efficient and speedy service. read more

Decent chinese fast food. Very inconsistent with the recipes, temps, portions and availability. You never really know what you are doing to get. Even at the same store. It can be hot, fresh and tasty. It can be cold and bland. That's not how franchises should work. read more

Okay Wow! Where do I start !! My review is based on management and customer service, specifically the manager Jessica. I placed a dinner order online at Panda Express website approximately at 6:40. My order said would be ready at 7:07. I arrived at the Prescott Az. location on time, and I was told politely that my order wouldn't be ready for another 10 mins. (Okay cool no worries) bought soda went outside waited 12 mins or so just incase. Then waited politely another 30 mins. by register. Then asked if my order was ready yet ? Then the cashier asked me my name for pickup as if we have never spoke. Then I over heard her asking her co worker to start my order, to her reply " I can't I have to process this order". Okay .... Interesting I thought. Again I wait..... Then both employees come back to register and tell me that are going to refund me. ???? Huh? Whoa what just happened ? Did I miss something? I asked to speak with the manager and then the cashier came back and told me the same thing. I asked again to speak with manager, because I was confused by how this was handled. The manager, Jessica then came to register, and YES !! She said that she was going to refund me. !!!!! Whoa !!! I thought !! So I can't purchase a dinner for my family here ? I explained again to see if maybe there was a misunderstanding. Nope, they turned me away that easy. At that point they had served everyone and no one was in line. They could had served me at that point, but chose to handle in this manner. Jessica told me my money would but refunded in 7 to 10 business days and put it on me and my bank, as if it was my fault. Okayyyy then I went to Prescott Valley location. and repurchased with zero problems. What was the deal with the manager Jessica ?? Why did she choose to deal with this issue in this manner ? I'm baffled ! Please avoid this location like the plague !! AVOID FUTURE REGRET !! GO ELSE WHERE !! TO THE MANAGER JESSICA : Why would you treat someone this way ? SHAME ON YOU. DO BETTER ! IT TAKES ZERO EFFORT TO BE A GOOD PERSON. read more

3 stars because I love Panda Express but the drive through cashier Jaleen D has an absolutely terrible attitude. She was extremely rude while taking my order and while I was paying, for absolutely no reason. I was very nice and polite to her. I hope she lightens up a bit. read more

I'm not sure why there are so many poor reviews about the Panda Express, but I've eaten here about 15-20 times and have never gotten sick. There are issues though. I've ordered Kung Pow chicken about 5 times. The first time, it was great. The last 4 times the quantity was barely detectable. The teriyaki chicken was delicious in the two entre plate, but where was the kung pow? I finally found it. It was about two tablespoons of kung pow, with 2, 1/2" pieces of chicken in red peppers. They obviously gave me the scraps they had left, 4 times! I won't order that again. Yes, they omit teriyaki sauce if you don't remind them. Yes, they rarely have brown rice. In summary, this is a very poorly managed restaurant compared to all the other Panda's I've eaten at. That said, the employees work very hard and I appreciate their effort to provide the public with a nice, delicious meal. No one is perfect. I'll be back. read more

My daughter's Tennis Team stopped here on the way home from dinner at about 5pm on Thursday, March 10, 2022. My daughter had the honey-almond shrimp and fried rice. She and at least three of her friends got violently ill with food poisoning about seven hours later. We haven't heard from the rest of the team yet, but I'm sure there are more to come. Very sad to get anyone sick due to poor food handling, let alone the High School team. So sad for our girls. AVOID THIS PLACE AT ALL COSTS. I reached out to the specific location as well as their corporate offices. If I hear anything back, I'll update this post. Please, if you have gotten food poisoning here, report it to Yavapai County as well. I've read some other reviews on here, and now I"m not surprised at all the girls got food poisoning. Truly shameful and unacceptable! UPDATE 3/11: I called the restaurant to speak with the manager. She said she was unaware and sorry they had a bad experience. Did not offer to make it right. I asked if she was at least going to give the girls a refund, and she said only if they have their receipt and come back up to Prescott. NICE! The girls' team lives in Phoenix and were traveling as a team. Way to make it right Panda Express. read more

The problem has to be poor management. We've been here many times for take out over the years it's like a roller coaster ride. Sometimes the food is fresh and delicious which keeps us going back but more often it's not fresh, greasy and poor quality. It's unfortunate because the other Pandas I've frequently visited in the valley are good consistently. Tonight was a big disappointment so it's going to be awhile before I test the waters again,...if ever. read more

Please don't go here. When I lived here 5 years ago, I got food poisoning, and all I ordered was an egg roll (seriously Panda?!). I figured I'd give them another chance, since I'm back in the area. Bad decision. Had a bowl of honey walnut shrimp with chow mien. Was violently sick less then 2 hours later. My boyfriend, unknown to me, also stopped at this Panda the next day. He had orange chicken and chow mien. Less then 4 hours later he was throwing up and sweating. Thank you Panda for the constancy of horrible germs and bacteria. Disgusting. Not returning. read more

This is the 4th time the people at panda express messed up my order and some of it was missing on top of it all. I was actually not going to write a review , but me trying to call and complain about my order was unsuccessful as it rang off the hook, then hung up on me, and got a busy signal the last 2 times I called (so apparently they refuse to answer calls)- now I feel like writing a bad review. I used the drive through at about 7:50 or so pm, 5/13/20 ordered a plate of beef and broccoli, Teriyaki chicken and chow mein. And a side of Rangoons... There were no Rangoons, no teriyaki sauce and I got five huge pieces of broccoli, absolutely no pieces of beef and the broccoli was undercooked and couldn't chew it very well. Because of covid 19 I couldn't bring it into the store and complain and drive through was backed up complete with idiots honking at each other so I waited to get home to call. So here I am now. I won't be ordering from Prescott Panda Express again unless some sort of epic change happens... Hey fellow yelpers, if you want a good place to eat, I got three wicked awesome recommendations: Park Plaza Liquor and deli.. They have some of the best Mac n cheese you will ever have, among other food items that just are out of this world. Taco Don's is Phenominal. And lastly, Aliberto's on White Spar. Filibertos in Northern AZ is garbage. , Alibertos is the best alternative. But yeah very NOT happy with panda. read more

Every time I come here , every single freaking time, I am asked to pull forward for 3 minutes for my order. It always turns into 5, and despite telling the window I want extra soy sauce, the employee that walks out the order never has extra soy sauce. They always have to go back in for it, there are usually pissed off and not very customer service when they bring it back. I have to add I only go here during dinner hour, so why don't you have a full supply of entrees given it's dinner time for most folks. The employee that came out tonight to deliver me the extra soy sauce just dumped in my hand and walked away. I was trying to talk to her but she just didn't want to hear it. I have been there when the drive-thru was closed off with chairs, and when I had to go inside I was told they did not have enough staff to work the drive thru... Are you kidding me!?! This is a chain like McDonald's Etc, can you imagine McDonald's closing down their drive-thru as I don't have enough staff... That is a pretty weak excuse and it's basically inconveniencing their customers who pretty much pay their wages. I see all the bad reviews on here, but obviously they are not being listened to or addressed. This is a small town with many tourists, you have to be at the top of your game to make it here. This business has always been sub par, and I have never seen any improvements. To the owner your restaurant sucks! read more

Menu regularly looks like this, but even then there's more items not available. Want an egg roll? FIFTEEN minute wait. They did finally open the drive through after it being closed for months for no reason. read more

Panda Express - Chinese Near Me - Prescott, Arizona

Food was alright but had to wait half an hour for just a plate, & and bathroom was out of toilet paper , also there was more vegetables in the Kung Pao Chicken than chicken. read more

This location is the worst! Spent 40 minutes in drive through. Took my money at Window then disappeared. Finally got someone's attention after 20 minutes sitting there. She said my grilled chicken was still cooking. WTH?? You couldn't tell me that politely 20 minutes ago? Then Finally got food but forgot to give me my drink. Had an attitude when I asked for it. Are you kidding me? Rudest employee ever. No thank you, no I'm sorry for the wait. Nothing but an attitude. I will NEVER go back to this location. read more

Food portions scanty, not prepared as requested and pricing too high for quality of food and size of portions. I was very disappointed in the order received yesterday, September 9th at the drive-thru. I ordered two separate bowl items of Kung Pau Chicken and Broccoli Beef. I specifically asked that the orders not be combined as one of the entrees is very spicy and the other bland. When I arrived home with the bag, I was surprised to see the order contained less than 4 oz of each of the bowl entrees, combined in one container, which also contained only three tiny spears of broccoli and a small portion of the chow mein as the side ordered. The chicken and beef dishes, although in separate sections of the containers had leaked together thereby making the order for my beef dish inedible for the individual who cannot eat spicy food. Not only was the order incorrectly prepared for take out, but the portions were woefully inadequate for the pricing. read more

Service is quick food is tasty, but the portions are so darn small for the price. The styrofoam containers are smaller to give you the illusion of a full portion. $10 bucks for a 2 item plate? Uh no thanks. read more

I'm repeatedly utterly disappointed. They always seem to be out of the large size entree's I want. The excuse (repeatedly) is that they only make small quantities of each item in the mornings. It's interesting that they have enough of everything at 10:15am but never at 10:45am. Then they want you to wait for it. The whole idea of going through the drive through is the convenience of speed. Yet, it's too often they make you wait! This last time, 2 days ago, I ordered Kung Pao chicken - they didn't have enough for a large entree. Then I asked for Pepper chicken - same response. So, trying to come up with a solution, I asked if they could combine those 2 items (same price) to make enough for a large entree. This time the response was, "can't do that." Seriously? You can't compromise to fulfill an order for a large entree? I was really annoyed and said, "I can't wait for you to cook the food. You've made me late for work several times already. I'm leaving. Thanks!" And I drove off!! I must add that the young lady at the window was very apologetic and polite. However, it's very frustrating that the employees there can't seem to "think outside the box" to resolve an issue! read more

Like always very tasty with plenty to take home for another meal. Service was fast and friendly.

Not sure why all the bad reviews. Sounds like previous reviewers have a bit of entitlement going on. Food and service is consistent with every other Panda I've ever been to. I appreciate that they DO require masks when entering. Most restaurants in Prescott have funky hours and close whenever they want...welcome to a small town. Relax. read more

Total bullshit I just sat here for an hour waiting for my food from the drive thru and I eventually went in and it was just sitting on the counter, it was cold and they refused to remake it. Dumbest employees I've ever fucking met read more

Ordered food two hours ago. Got to the restaurant and had to wait for an hour so that they could make sauce for black pepper chicken. Horrible service and the food was cold. This place sucks! I'd rather get diarrhea from Del Taco than come back to this place. read more

With covid going on I had to place an order on the app, which said it would be done 10 minutes after placing the order but an associate asked if I had been helped and she helped me immediately and promptly gave me my order so I did not have to wait 10 minutes. read more

Terrible customer service, so rude. The person in drive thru just should not work they clearly don't want to be there.

I gotta say, I have been to this location (#1780 in Prescott) a handful of times in the last year that I have lived here. I have not had one good experience here yet. And now, the last time I will ever go here... I have been disappointed yet again, just on a larger scale of dissapointed this time. I placed an order online through the app which I have set up with all my info as this makes it easier to order in a hurry if needed. In the "special instructions for the kitchen" I indicated "no vegetables in the chow mein". I picked up my order, which was ready on time and picked up by me when it said it would be ready (15min on the nose)... first off, my food was only luke warm. I then decided to check(in my car) if there were vegetables in the chow mein before I left. There was Infact vegetables in the chow mein. I double checked my order receipt just to be sure the message was received before going in to complain. I am sick right now, but needed to feed my (autistic) son.... so that's why I ordered online and picked up in the drive through... I didn't want to get out of the car. I put my mask on, went inside with my bag and was met by the manager asking if there's a problem. I said there was supposed to be no vegetables in the chow mein. She then said "that's how it comes, that is the recipe it has cabbage in it" as she pointed to the chow mein in the bowl under the lamp. That's it. Nothing else. Now... maybe by chance they don't wok their food "fresh" as they indicate? Mmm... I did see them cooking behind her. Sooo, you're telling me if there's an allergy to a certain item you can't make it without? Okay... that's even a possibility I guess? But to #1 be rude, then to #2 not give me a call when preparing my food that had already been paid for after seeing a request, that for whatever reason could not be fulfilled to either give me another option or offer my money back ... is completely un called for. Being sick, I really didn't even want to deal with it... I just took it home and proceeded to take out the cabbage myself. To my disappointment, it was half cabbage!!! Then, my medium mushroom chicken was mostly RAW zucchini!!! THEN... my orange chicken bowl had maybe 4 pieces of orange chicken!!! I can't believe I paid $20 for this garbage and then to be treated rudely on top of it all. Panda Express has officially just lost the business of my whole family (and I have a large family)... and I will be sure to let all my friends know too. Panda Express... you need to pull your crap together if you plan on bringing business in to stay open. There are PLENTY of better fast food options out there who will actuallycook the food properly, accommodate special requests AND provide good customer service. read more

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Recently I signed up for Panda's online ordering system. It works very well. It's easy to make even the most complicated order, as well as larger takeout orders for a group of picky people. It's much better than writing everyone's order down and sending someone to the drive thru. That just never seems to work well. Speaking of drive thru... When you order online you can pick up your order at the drive thru. You can even pay for it in advance online. The only negative we've experienced is when we called in after an online order was placed, and asked for some certain packaging. We were told no problem, but they didn't follow thru. Maybe that is too much to expect from a fast food joint. We usually stick with the Orange Chicken, Beijing Beef, Garlic Chicken, and Mongolian beef. I like that one of the side choices is fresh vegetables, which are excellent. You can order "half & half" for your side, so I go with half noodles and half fresh vegetables; that reduces the carbs and gives more of a balance to the meal. Is Panda top flight Chinese food? No, but it is tasty and definitely fills the bill for those restaurant style dishes that cannot be duplicated in a home kitchen. Panda is just as good (although limited in menu) as the nearby Canton Dragon, which is soooooo overpriced and serves you a big side of surly attitude complimentary with every meal. - I you feel this review is Useful, Funny, or Cool, please check the boxes below. Thanks. read more

Panda Express - Online ordering. Quick. Easy. Pay in advance. Pick up in drive thru. - Chinese Near Me - Prescott, Arizona

Ordered a plate of all noodles and 3 entrees. The noodles were dry (needed a bit of oil) and were almost cooked all the way thru. Beijing beef and sesame chicken were mostly overdone to a point of crunchy with barely a taste of the meat. The sweet fire chicken was cooked to where it was doughy and chewy. Very disappointed with every item. Will not be back. read more

Denise is the rudest person I have ever encountered in customer service. Understand it's busy right now but don't take your hate out on your customers, will not be Back. read more

i went here with my family and the workers there were thinking my family wasn't able to pay for the food maybe because we're mexican or what not but that's shouldnt come across some ones mind working at a fast food business read more

Haven't been so disappointed in a while. Ordered "a bowl". They had no bowls. Put the entree and chow mein noodles in separate containers....filled to the top. We were eating in so, just had to take bites from each container. They had no napkins out. When we inquired the cashier said to get paper towels from the restroom. There were none. Sent my husband to the Mens room.......there were none. What's up with that? Not to mention my teriyaki chicken had such big pieces it was difficult to eat. Use my fingers to tear it apart? Ah, no napkins! read more

I used to love this place. But the last four times I've come in they've been out of the item(s) I came in for. Last time I had to wait 15 minutes for them to catch up. This time, I ended up with something I didn't really want just to avoid being late. And for the price they charge now... not okay. Goodbye Panda Express. read more

Worst franchise location I've been to in the country. Always out of food. The wok is rarely cleaned, which is why some of the meats and noodles taste like old grease. Drive through line can be outrageous. All of this being said, there always seems to be about 6-8 employees, which makes it even more absurd. read more

I couldn't possibly imagine a business with slower service, always having everyone in the drive through pull into the parking spots and wait for 35 minutes is ridiculous, especially when it's 100+ degrees outside having everyone wait like that. They said 5 minute wait on the chow mein and here we are losing our entire lunch hour waiting on our food. No communication from the rude staff either when I finally have to go inside to get my lunch. The fact that I'm not even surprised is why I'm leaving such a bad review, wish I could leave a 0 star read more

Hours need to be updated here. The staff was incredibly rude to me when I walked in at 9:08 to order some food. They told me that they closed at 8:30 yet their doors were still open. Highly disappointed as there is not many places to eat in this town and we were staying in the hotel across the street. So much for good customer service. read more

Waiting in the drive thru line for almost 45 minutes... fast food at its best The manager who was scheduling his stuff for the day should be immediately fired. This is definitely not the place to go for your lunch break! read more

This location is a JOKE! Despite all the issues this location has I was craving some Panda and decided to give them - yet another - chance. I drove completely out of my way only to find that they closed the drive thru with a wicker chair!! The convenience of a drive thru was the only reason to even attempt this location again. What a waste!! read more