Placed an online order and received confirmation that my order had been placed, and it would be ready to pick up at 8:15 PM. Tried to pick up at around 8:30 and the order wasn't made. After having to ask a million questions to figure out what was going on, it was revealed that the restaurant was OUT OF RICE. They have my name, number, and email address on file. Someone should have reached out to me and alerted me to the fact that 1) My order had not been made, and 2) They were OUT OF RICE. When we asked for a refund, we were told we had to do it ourselves. That did not sound right, and we demanded to be refunded at once. We were refunded. I will not be going back. Terrible communication and terrible service. read more

Writing this review while I sit outside in my car waiting for the food I ordered at the drive-thru. I've been sitting out here for 15 minutes now. With no end in site. This isn't the 1st time this has happened and their "tracking" system is awful!!! Update: After 20 min, I went inside to complain. I cancelled my order and got a refund. Total wait time = 30 MINUTES, and food still wasn't ready. I also waited for a mgr that never came. I left & called. I spoke to asst mgr and all he has to say was "sorry" and "it shouldn't take that long." The End. #dissatisfiedcustomer read more

Living in Maricopa as some of you may know, your late night food options are limited. Tonight, my wife and I went out to get food at Panda for my mother-in-law who had been sick these past few days with a limited appetite. We pull into the drive-thru around 9:15PM, which was 15 minutes prior to closing. My mother-in-law wanted us to get her a Panda Bowl with Kung Pao Chicken with chow mein. So I ordered the bowl and the lady in the drive-they told us that there would be an 8 minute wait on the Kung Pao and wanted to make sure if we were okay with the wait for the food. Of course we were fine with waiting because we were getting this for my mother-in-law and wanted to make sure she got what she wanted. So as we pull up to the drive-thru window, the worker at the window asked us again if we wanted to wait still for the Kung Pao informing us of the 8 minute wait for it. Of course we said the wait would be fine because the food was for my mother-in-law. We pay for our food and the drive-thru worker asks us to pull our vehicle in the front of the restaurant to wait for our food. A few short minutes later, a worker brings out our food. We get home with the food, my mother-in-law comes out of her room after being in bed all day looking forward to eating a delicious meal. After a few bites, my mother-in-law tells us that the food is extremely spicy. I look at her bowl and there was literally over a dozen szechuan chili pepper pods in her little bowl! I feel like this was done out of spite ordering food close to closing time but still doing something like this! Someone could seriously get sick from all those peppers. This was absolutely blasphemous! All those peppers ruined my mother-in-law's meal and we had to go out and get her something else to eat. I will never return to this franchise and this franchise doesn't even deserve my 1 star vote. I hope this never happens to someone again! read more

Panda Express - There are more chili pods underneath the noodles! - Chinese Near Me - Maricopa, Arizona

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Been to this location about 5 different times. Every time through the drive thru. We get greeted then followed by "we only have fried rice and two different types of chicken" (just an example) and it's never what we want. If this location is going to stop making food at 7 then close at 7!!!! I've come about 7:30-8 every time I've come and I have to wait in a long drive thru line just to be told there's not white rice and I only have two options. So ridiculous. Put a sign outside so people don't waste time waiting for nothing. After being sent away from here we drive over a couple buildings to Li's Garden and it's delicious and they always cook everything fresh even at 8pm:) read more

They seem to not really want customers based on the way they run their business. The takeout line was not bust at all but still can't hard an already compete order through the window. read more

Come on Copa! Wheres the service around here!? They gave me my food fast, but.... Forgot my drink, soy sauce, chicken egg rolls, chopsticks and napkins. Come on guys whats going on here. The stars speaks for themselves. It's the essentials in a drive threw that make a difference. ××Never got my egg rolls×× ××After further eating, now i know why it was fast... wasnt cooked all the way ×× read more

Panda Express - Chinese Near Me - Maricopa, Arizona

This location is terrible at timing. We placed an order at 605pm through their app. It stated it would be ready at 6:25pm. We arrived exactly on time and the food was not ready. We had to wait 25 more minutes for them to get the order ready. When we brought this up to a server she stated she would look into our order but went back serving on the line for walk in orders. Very disappointed as this is not the first time this has happened. read more

I always get a plate of half steamed rice, half chowmein. My sides are honey walnut shrimp and orange chicken. I end up ordering a 3pc Cream Cheese Rangoon with it, and a pomegranate pineapple lemonade. The food is always hot and great, and so are the staff. read more

What a waste of money! Their super green vegetables are usually nasty brown and ugly... and the fried rice seems to have several recipes because every time the texture and flavor is different. I have tried to give this restaurant many chances... it has been worthless! Not anymore! read more

We are always very satisfied with our service and food. These folks do a really good job. The owner and his staff are the best.

I ordered the family pack. Rice & noodles, broccoli beef, orange chicken and teriyaki chicken. The only item that was fresh was the rice and orange chicken. The broccoli beef was old. Have you ever smelled old broccoli? Yuck! The Teriyaki chicken was old and they didn't include the sauce. $50 dollars down the drain. I will not return and I don't recommend. read more

Bummed that I ordered teriyaki chicken and there's no teriyaki sauce provided apparently unless you ask for it so now I have plain chicken and sweet and sour for the egg roll is also not provided. Shouldn't have to ask for sauces that typically come with certain items. If an egg rolls is ordered include sweet and sour. If I order tetanus chicken what makes it teriyaki with no sauce read more

Disappointed there app never is on to place an order so we decided to eat elsewhere multiple times not just twice but 3 times. Get app ordering back. read more

Omg! I ordered a panda bowl and at the end of my food there was a screw! Wtf is all I can say. I don't know if I will be going back. I don't know how to message you derreck T maybe you can message me read more

Panda Express - Chinese Near Me - Maricopa, Arizona

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This place deserves more than five stars for the food. I order half white rice half vegetable rice, teriyaki chicken [red container with extra teriyaki sauce], orange chicken & unknown meat lol I actually forgot what I order. The staff "young kid" was upset that I was sampling different meats before I order but other than that it was good. Less than $10 for all so I was surprised for that, well, this is Arizona and not Connecticut after all lol. Will definitely stop here again if I get a chance or any other location for the food. Smell so delicious inside of the restaurant. read more

Panda Express - Half white rice half vegetable rice, teriyaki chicken [red container with extra teriyaki sauce], orange chicken & unknown meat - Chinese Near Me - Maricopa, Arizona

If I could give zero stars I would. This place was disgusting, I got food that had this gross bug-hair looking thing in it and called to tell them, they told me that I had to bring my bowl back to get a refund. Either way the place is gross I'm never eating there again. read more

I ordered a plate with chow mein, orange chicken, and broccoli beef with a side of rangoons and each kind of food was undercooked or overcooked. read more

Just ordered thru the drive thru and ordered beef & broccoli, not a single piece of beef!! So, let me get this straight....because I didn't SEE you dish the food, it's totally ok and justified to screw me over on what I PAID for?!?! This isn't the first time I've had issues with this location before, wrong orders, rude management....the list goes on....Pictures to follow!! read more

Panda Express - Beef and broccoli....how about NO beef JUST broccoli... - Chinese Near Me - Maricopa, Arizona

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It's alright if you're really hungry but honestly the orange chicken doesn't taste right from this Panda Express. The one off of Cave Creek and Union Hills in Phoenix is the best. Idk what but they have it together at that location. Yeah, his panda needs to learn something from that one and any other panda that isn't matching flavor. Consistency means everything guys. It's been every time I go to panda in Maricopa it's been like that. It taste watered down orange chicken (not very flavorful) read more

This panda express always has fresh clean tasty food you can tell it's actually cooked and not to smack down with a bunch of sauce panda express is one of my favorite places to eat and I go to many all around Arizona this is one where I find the service of the staff always with smiles and the to the be one of the most refreshing. read more

Panda Express gave me the wrong order for takeout, when I got to the office, I saw they had mistakenly given me pepper steak, when I called them to let them know they were very rude and said they didn't have what I ordered and replaced it with the peppersteak. They did this without letting me know or asking if it was ok. Then refused to give a refund. This is my 2nd bad experience here. Will never give them my business again. read more

I am more than thankful with every employer at this panda location they saved my 5 year old birthday dinner party. I mistakenly put in the wrong day for catering which was a day after the dinner party and didn't realize it until a hour before pickup time. I panicked and called them Jose was very understanding and calmed me down and told me I'm able to cancel the order and her will make sure to have it ready for me in and hour. Jose and everyone who was their on 06/06/2020 working did an amazing job with the food. Thank you for helping me fix my mistake I really appreciate you guys. read more

The food is always fresh and good here I will give them that much but about a month ago I waited in the drive thru for a good 10+ minutes only for the girl at the window to tell me they were out of what I asked for. She left for 3-4 more minutes . I would have seriously drove off had I not already paid for my food. When she returned she said "he just wont make it" .....I have no clue who "he" is. She loaded my bag full of containers, at that point I just wanted to go home. The poor young girl was very apologetic but it was the longest wait I think I have ever had in a drive through. Once I got home I looked and what I originally asked for was in the bag after all of that, plus a few other entrees I didn't order. I dont mind that they didnt have what I asked for, I understand that happens, but I have no idea why the wait was so long. read more

It's panda. Is there really that much to say? Normally I'd give 3 stars but you know when you go to a chain and some locations are good and others are consistently bad? This is one of the pandas that isn't good. The rice is always under seasoned and oddly light in color compared to other locations. The steamed veggies aren't ever cooked enough. Often they skimp on quantity especially when you order the steak or shrimp sides. Too bad this location isn't a good location or I might go more. But for something quick other than burgers this would be an ok choice as long as your expectations aren't too high. read more

When they have what you want the food is pretty good, which is the only reason they get two stars. Everything else sucks. Literally, every time we go here they are out of at least one entree sometimes more than one. The people who work there are NOT friendly at all, some kind of rude. I'm done giving this place a chance to improve. I have done their surveys like 3 times and it's like they don't even pay attention to them. I'm sure I'm not the only one who has complained either. read more

Went tonight at 8:15 pm and they already had their grills off. They said I could wait 20 minutes for everything to heat back up. Umm no thanks. Why are they already off? You still have 45 minutes til closing. read more

With the exception we waited for about 10-15 minutes in the drive thru, and the employees being just short of mentally handicap....the food was really good, tasted fresh. The employees don't seem to have a clue what is on their simple menu. Asked for pot stickers, one of them had no clue. Would have been quicker to go inside. read more

Panda Express - Chinese Near Me - Maricopa, Arizona

Always sold out of items well before closing.....poorly managed, employees not particularly kind or outgoing.

My personal painful experience with this location always happens between 745-830pm and 45 minutes before they close. **Heads up - don't bother. Waits in drive-thru for upwards of 30 minutes. Give them my order only to be told the food isn't available until after I pay. Which mind you is 20 minutes into my "experience." Really? You didn't know that 15 minutes ago when I ordered? Sure I'll pull around and wait in the front. I wrote Panda Corp not wanting anything free but to just voice my opinion and they were courteous enough to offer two free coupons for beef and broccoli. Guess what? It wasn't available and would only be a 6 minute wait. Only reason I seem to put myself through this is because it's affordable (big meals for 2 under $18) and the food is fresh and hot. read more

Literally always out of white rice, 90% of the time the sauce on the orange chicken is to thick. Kung pao chicken is hot or miss sometimes it has no flavor sometimes it's too spicy! They have been out of kid meal boxes for weeks so they put them in the small boxes which is no big deal except for the fact they always forget the cooks because they don't see the kids mea box. I would just stop going except it's the only panda out here! read more

Usually I would have nothing bad to say about this place. But until last night I went at 9pm and told me that they didn't have everything on the menu do to closing In 30 mins. Not once did another panda do this to me but this location. I've been in pandas that close in 10 mins & have everything available. read more

If your going to be a Chinese restaurant it might be a good idea to have your sides ready at all times. Third time I've gone to this location and they are out of white rice, how do you not have white rice ready AT ALL TIMES. They are also consistently low on their entrees. It's been more than once I've ordered and they don't have enough for a portion. They need to work on there food prep planning. I'd recommend calling ahead or going somewhere else! read more

We always get the grilled teriyaki chicken. It is amazing!! It's hot, fresh, and so fast. We love it.

I've been going there for years. It seems that the portions keep getting smaller. On my most recent visit, I was served by a lady I believe to be an owner. She always seems to rush (which seems odd as it always seems to take longer than it should to get your food), but when I am ordering she can slap that food into a container really fast. Anyhow I began with the first entree and she deftly spooned up mostly vegatables and managed to cover them up with a few pieces of meat. I started to protest whilst she looked at me anxious to move on, I paused.... then I said I changed my mind and walked out. Obviously she's had a lot of practice cheating customers. Here is how she does it.... Quickly spoon up a little meat then fill the rest of the serving utensil with vegetables flip it into the container and voila looks like all meat until you get home. Obviously, I am not a fan of paying a bunch of money for vegatables that I never eat. I do not think I'll be back but if I do, I will look her straight in the face and insist on another server. read more

Came here for lunch, haven't been in a while. The food was so fresh and yummy, and the restaurant was clean. The staff was very friendly as well. read more

Convenient? YES Horrible service? YES As slow as possible? 10 minutes in the drive through! Unbelievable. I'm complaining because I want your restaurant to make improvements. read more

Did door dash and Panda messed up the entire order. Then, they didn't answer the phone to make corrections.

Honestly I love to eat at this place whenever I'm off at work or Go to eat for my lunch break, sometimes people may have different opinions but I'm just saying it's really good for the weekends or on Fridays, I've been living in Maricopa for 8 years now and it's still going on in business read more

I went to Panda this morning after ordering online, and they cooked my food so it was fresh. I must say, it was good and my friends who came over liked it also(and they wernt fans of Panda). the customer service was excellent, while I waited on my food, the young lady helped me out and gave me a free drink and the mgr. when he handed me my order, was very courteous . I hope the food is good next time I go there. thx Panda read more

Food has always been good and the employees are very nice. Going with 3 stars because I always do online order and go inside to pick up. I hate drive throughs. The reason for the 3 stars is every single time the order is not even started due to either it didn't print, they didn't see it or something. But again, the food is great and the people are great. I'll keep trying and hoping they get their online ordering act together. read more