Customer service is terrible. The manager and drive through service is awful. These young kids need more training.

It was crazy busy! Randy and his crew were working quickly and communicating well to keep things moving all while providing great customer service. Great work! read more

Thanks for all the cabbage ‍ like is this really necessary lol worst location I've ever been too Forsure. read more

Panda Express - Thanks for all the cabbage ‍ like is this really necessary lol worst location I've ever been too Forsure. - Chinese Near Me - Litchfield Park, Arizona

This Panda Express consistently disappoints. They are slow, get the orders wrong, and can't even seem to pick up the phone. 40+ minutes waiting for my corrected order. They just came out with a completely different order. read more

Swung by this place for lunch with the family today. 1. Open your freaking doors! Stop with the covid nonsense. It's hot and letting ONE customer in at a time is pathetic. Soooo we went through the drive thru. 2. If you are going to wear a useless mask, speak up so we can hear you. 3. It's lunch time, why would you be out of noodles?soooo we waited. 4. Got home had 3 meals (2 bowls and a plate). A SH!t ton of soy sauce and chili sauce. WAY more that would be used for the food ordered. 5. Plate was ordered with half rice half noodles...no noodles.....and we waited specifically for them. 6. Two sets of utensils. Overall really not happy with this location. Would recommend driving on past and finding a different place to eat. read more

I ordered online so my order would be ready when I got there. It was supposed to be ready at 6:40. I got into the drive thru line at 6:35 as there was a long line. When I got to the window at 6:50 they said my order wasn't ready because I ordered the fresh greens. I was asked to pull to front and they'd bring them out in 4 minutes. At 7:10 I walked inside and no one knew where my order was!! Here's the pictures of order and what I received...... do you see any greens???? read more

Panda Express - What I received - Chinese Near Me - Litchfield Park, Arizona

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Worst Panda I've been to, I never make Yelp reviews or anything of that sort. Let alone make a whole account, but my experience was just so bad they rush my order (nobody is in drive thru) , I barely get to the window not a hey or anything g literally just shove my food down my face looked like she was talking to a co worker. I got little to nothing of teriyaki chicken I asked for the sauce on top and sweet and sour sauce on the side I got none. If I could do 0 stars I would. They put a small sauce packet of teriyaki on the side but that's it. read more

Panda Express - The small pieces of teriyaki I received - Chinese Near Me - Litchfield Park, Arizona

Waited 20 minutes for my mixed veggies. This is what i got. Broccoli and 3 carrots?! The servers didn't even apologize for the wait! So so so frustrated read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

Horrible! Got there at 9:35, and they didn't allow us to order even tho closing time is 10

Went through drive thru, requested teriyaki chicken and requested extra teriyaki packets. Got the order and left the store. Got home and there was no teriyaki or soy in the bag. Called the store and The manager told us WE as the customer were supposed to remind the person in the window to add teriyakI! She also said that because it was thru the drive through it is a rush, like that was an excuse for horrible service. No apology for messing up a standard order! read more

worst fast food building in az. store is occupied with illiterate children who cant read orders correctly. these people probably have not even graduated eighth grade english class. they are rude and lazy. constantly overcooking their food to the point it isn't edible. GO TO LITERALLY ANY OTHER PANDA EXPRESS. my friend used to work here and said that half of the cooks/servers don't even wash their hands and don't change their gloves after using the restroom. read more

I'm starting to understand why there's no stars on this location! This is the third time I've come here for lunch at 11:50 and they have more than three or four items completely empty with none of them on the grill. Then you ask how long is it going to be and they tell you 10 to 15 minutes very polite service but when you're limited to options on lunch you can't sit and wait 15 minutes. Third time this month! I'll be going elsewhere Here. Lol tried a 4th time and same story! Outa 4 items, what a joke. Seriously will not return!!! read more

Went through drive thru tonight and ordered string bean chicken breast & black pepper chicken. THERE WAS NO CHICKEN ON MY TO GO ORDER!!!! The employee literally just put a ton of onion and a ton of great beans!!! They were too lazy to make a new order if they were running low or even tell me while I was ordering my food! It was towards closing time so their employees get too lazy to make more food! They were sure quick to take my donation to Phx Children's hospital! All my donations better better fully be given to the charity! I hate this location! This was my second disappointed trip to this location! Never coming back again! Lazy employees! The photo I'm attaching will show there was NO CHICKEN! read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

I really do not like to say negative things... but this use to be my favorite place to eat out when I did choose to eat out. However I'm not sure who is approving all of these silly changes. What happened to the mixed vegetables!!! Where are the carrots, celery and the onions??? Now there is just some cabbage and some greens that cannot be chewed up and broccoli (I do love me some broccoli). I ate here today and was again disappointed. First off it seemed like the chow mein was more like "cabbage" mein and than anything else. Then the string bean chicken (which is my most favorite) had absolutely no sauce on it and and no favor either. The staff was nice and accommodating plus their signature orange chicken was their only saving grace. I guess I'll just have to stop eating Panda Express, how sad! Because I did love this food and I wanted to give it a chance but I'm going to have to just say NO. P.S. when I did mention to the staff about the chow mein they were kind enough to give me another side of it, but it was still mostly just cabbage again. read more

I knew it was against my better judgement when the wife asked to pull in to Panda Express for a quick bite. There is a reason it had been 3 years since I last gave them any of my money. The food was decent, it's hard not to be when they dress everything up in a sugary and salty sauce. The service is lackluster at best and that's what will keep me away. Everyone that entered was greeted however, it was a shouted "HELLO" regardless if the person shouting had a patron right in front of them in mid order. I had to repeat my order no less than 3x without so much as a courtesy I'm sorry, could you repeat that. All 3 young ladies working the line kept messing up the order because they were so distracted with shouting at everyone coming in. The only person with a sense of decency was the gentleman that acknowledged my wife's request for an order of mushroom chicken, he made eye contact and said "give me 5 min ma'am and it'll be right up". Then there was one young lady "fake" cleaning the dining area, she was holding a broom while having a full on personal phone conversation about going to the movies. Here is a little PSA for all you that work in food service or any customer service related field: Listen to the people handing you their money or they will stop handing it to you! Make eye contact, greet with a smile and pay attention when they're talking. read more

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So.... I was prepared for the worst. We actually were coming to use gift cards sent to us by corporate from a really bad experience from the Goodyear location. I came in and was greeted by Christine who was in charge and she was nothing short of AMAZING. The staff was nice and out going. I said some dumb joke and we all laughed. It was completely opposite of the other experience we had. You saved our patronage. Our kids will get their coveted orange chicken with the noodles from you guys. Thanks again. read more

I've never been to this Panda Express without having an issue. I keep going back expecting it to get better, but sadly it never does. This time, however, I decided to order online and have my boyfriend pick it up for us. After it took them several minutes to find our order, he gets home and we're missing the orange chicken on my plate and the teriyaki sauce that comes with (correct me if I'm wrong here) the teriyaki chicken. I was so excited when this location opened, but after giving it several chances I will not go back. read more

Panda Express - What I originally ordered - Chinese Near Me - Litchfield Park, Arizona

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Just had lunch. Kung pao chicken and teriyaki chicken. Kung pao chicken was inedible it was so burnt. Imagine eating a piece of coal out of the fireplace. UPDATE: I decided to return the burnt KungPao on the way home from work. Manager gave me attitude and said it was probably just my taste not the food. I explained to him my coworker tried it and spit it out in the garbage. He offered me a $1.50 refund. So When you order 2 item combo you are paying $1.50 for each entree and $5 for the rice. That is some expensive rice. YIKES!! I will go somewhere else with my money. read more

I came to this panda and my oh my , has things gone downhill . I went to the drive thru and asked for a bowl and she gave me a plate ? I even asked her before I gave her my card if it's in a bowl and she said "yeah" . ?! I also asked if they had the broccoli beef Or teriyaki and she said it would be a wait and I said I would wait .... She just scan my card and gave me my food ... such a huge disappointment. Managers need to make sure who they are employing . read more

I've been here a couple of times and every time has been a bad experience! First time there was only 2 pieces of meat in my beef & broccoli . The second time I went through the drive thru again and waited over ten minutes to get to the window. I asked the employee if my order was ready or if they were making more ... She then told me they were making it . I asked how much longer and she said 3 minutes so I decided to keep waiting and she then asked me to pull up to the front and wait . It took longer than 3 minutes . I don't know if it's the employees, lack of training or just the management not having enough staff . But I will not be going back again ! And please Panda Express don't respond to my review with the same generic response that you've responded to all the reviews on here about portions and how all stores have the same portion sizes ! read more

The one constant at this location is that the food is always gross. I've come here several times since it has opened, hoping the quality of food would improve. Each and every time it's been a let down. It's hard to understand why the food here is so bad in comparison to every single other Panda Express I've ever eaten at. My most recent visit was a total waste of money- ended up throwing out both of the entree plates I ordered because the food just wasn't good. I'm not giving up on Panda Express as a whole, however I will never eat at this location again read more

Messed up on our order and it wouldn't be the first time. Called to let them know and their phones are off so they can read it on here, they definitely need some work! read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

This Panda Express I feel isn't to the potential that it can be. Started off that veggies weren't ready. That's fine. We waited a few mins out front. Drive all the way home to figure out they had our order wrong. We called to inform them that we are coming back there was no sympathy from the workers. Very disappointing. Will most likely no come back. read more

Last straw panda. Its always something at this location. Waiting forever for food to not having any mixed vegetables ready. Don't even try the drive through. They'll push you through to wait in the parking lot forever. This time I waited 30 minutes to find out my food was given to someone else. read more

Horrible management. Always out of everything, every time I have been they are out of orange chicken, had to wait 12 minutes last time! 2 people in front of me and 2 people behind me all ordered different things and they were out of all the food. Chow mein was hard and under cooked. Bad attitudes and dirty kitchen. This place needs to just close shop and start over. Btw this is the only panda I have ever had a bad experience at. Just ass holes. Manager was very rude to her employees and yelling at them in from of all the customers. Just terrible experience all around. I wish I could do less than one star. read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

I came here at 8:43pm on 12/21 and when I pulled up to the drive thru to order they informed me that they were out of many options. When he named off the options they had, it happened to be almost everything I was going to order. I specifically asked them to please put the honey walnut shrimp in the separate container and asked for soy sauce. After ordering I was informed that they were out of chow mein(for the 1 kids meal I ordered.) I was parked and after 15 minutes I knocked on the locked door and asked them if my ordered was almost ready and was informed that it was. After waiting another 7 minutes the guy who took my order came out and told me that now they were out of fried rice for one of my orders. I was a little irritated at the this point and his response was " well you came when we were about to close." Had I known that they were closing at 9pm that night I would have went to another location. When I got home I checked my order and there was no soy sauce and my honey walnut shrimp was not in a separate container like I requested. I will be driving to Goodyear for now on. The extra 15 minute drive will be worth not having to deal with this location any longer. DO NOT VISIT THIS LOCATION! This is not the first bad experience I've had at this location and about 90% of the time we go here we are parked for one thing or another. read more

they start closing up shop at 9:30 when they close at 10:00pm and they start limiting items even before 9:30pm lame

Excellent service by Teresa the manager. She was very friendly with my son, sister and I. Highly recommend this kind of service

Once I ate the food, it was good and all but 1 day later I got food poisoning Mid Express

This place is horrible!! Waited 25 min for our food! The drive thru was crazy busy. The young woman at the window stated that she was alone trying to take care of the drive thru and trying to make Orange chicken 0.o -- First of all that was too much information - secondly I hope that was not the case!!! All I know is that I won't be returning... :/ read more

This Panda Express doesn't even deserve a star. I was treated badly by a manager at that location. They didn't want to replace my order that was messed up. I had to call corporate and still they took 2 weeks to contact me back. I suggest to go to a different Panda Express preferably in the "hood" because you'll get treated way better than here. There cheese Rangoon's are always burnt as well as the orange chicken tastes funky. read more

Panda in general is good food and a good chain. However, this location shortages you on entries and has marginal customer service. They usually interrupt your order after the automated greeting and quite often I have to repeat my order. Today, they didn't put the teraki sauce in the bag at the drive through. read more

Pulled into the drive-through at 9:40 PM and they tell me on the speaker that they closed at 9:30 as I'm driving out all the signs on the window say they're open till 10 PM it's always something with this place you go through the drive-through you get home they didn't give you the silverware or the straw for your drink and all the lights are on for the location and the drive-through if you're going to be closed turn some lights off. I watched several other cars drive in also how dumb read more

If you are hoping for a fast pick-up for your drive through experience, at this panda express (especially while on your 30 min lunch break), Think again! Other than that, the food and customer service was exceptional for a Chinese fast food restaurant. read more

The food quality is what you would expect from Panda Express, which I like. However, this particular Panda Express is giving smaller and smaller portions. I consistently get about 1/3 less food than other Panda's. If at all possible I would recommend you find your Panda Express fix at an alternate location. read more

I understand my family can through the drive-thru 40 minutes before closing & they were trying to clean up early. but the worker was extremely rude, and quiet so i could barley hear her. she had a bad attitude, everything we tried to order she said had a wait time, and once again was super rude. once we got up to the window she was in a rush to get us out of there. my mom asked for sweet & sour sauce and the girl was pissed off bc she had to grab one sauce. on top of that our orders are even messed up, the chicken isn't even good, it's mostly fat. i've never had a bad panda express experience, but i might start going to a different panda. ALSO there was a HAIR in my moms order. read more

Apparently, saying you'll be open at 11:30 on New Year's Day doesn't actually mean that you'll be open at 11:30 on New Year's Day. What the hell. read more

Worst Panda ever. Went in on a Saturday afternoon and everything and I mean everything was empty. I along with a few other customers had to wait for noodles. There was a manager named Joannie and she was yelling and her employees for no reason. She was rude and had an attitude with us waiting because we all wanted noodles instead of rice. I felt really bad for the young kids working there. They all felt bad and NO ONE should have to work with a boss like that, especially when you are starting out in the workforce. Get it together Panda. I will not be coming back here. read more

This is my favorite Panda Express location. Each time I come to this location, it's always a good experience! The employees are very friendly and the drive through is quick. read more

WORST Panda Express EVER! Had to wait at the Drive Thru for 20 minutes just to get my order in. Manager gave me 10% discount for the wait which was $.72! Never ever coming back here again!!!!!! read more