Last couple months this location has improved substantially, food is always good, wait times are not drastic, manager and team members are really nice people. Great staff. read more

Good food but 50 minutes to get food inside around 6:00 on Saturday. Order online or do the drive thru! All of those orders clearly get filled first meaning you have to wait for food to become available. They were clearly busy and could not keep up. Family meal was a great value around $40 - 3 mains and 2 sides (fried rice, white rice, noodles, or greens), added on 3 cream cheese rangoons for $2. * Orange Chicken - so good and love the size so it's easier to eat * Kung Pao Chicken - spicy! and so good * Fried Rice - bland, but the mains are so flavorful you don't notice * Greens - nice to have this option. Broccoli, kale, and cabbage. Not overcooked. Would get again. read more

Panda Express - Family Meal - 3 mains and 2 sides. Cream Cheese Rangoons extra. - Fast Food Near Me - Kentwood, Michigan

This location is consistently out of item during lunch and you are asked to wait 10 minutes for it. Which is normally not a problem except you already have waited 10 minuets in line, and from experience the 10 minuets waiting for the turns into 20 minuets because they are so backed up. Good to see them busy, but they need better organization and strategy for their lunch rush. read more

It's been awhile since I've seen a Panda Express outside of an airport. This location comes with a small parking lot and plenty of tables to enjoy a meal. Service is slow and they are often waiting on food to be prepared, but the restaurant itself is clean. Order their orange chicken. It hits every time! read more

Panda Express - Fast Food Near Me - Kentwood, Michigan

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This place needs to hire more people and serve people in line. 4 workers today 1 doing take out orders, 1 serving in line customers, 1 cook, 1 prep. Where's the manager? I've been waiting in line already 20 minutes 5 people behind me have left to other establishments. This is now the 2nd time I've been here and it was the sane last time. I wanted to give them another chance, not sure i will return read more

Showed up with a college golf team of 8 guys at about 6:30 pm on a Monday. Even though the dinner rush was in full swing, the whole staff was very friendly and extremely helpful. A couple of our guys hadn't been to Panda Express before and the staff helped them order without making them feel bad for taking their time. There were a few orders that required a short wait, and the staff were nice enough to let us go sit down then they brought it out to us once it was done. Extra shoutout to our cashier, Tristan, for keeping his cool and being kind during shut a busy rush! read more

Small portion and noddles not cooked very dry worest panda store not related to penda spec

I love Panda. Though it's not authentic, it tastes good and fresh (usually). It's hard to complain about their restaurants, but specifically the person at the drive-thru was clearly having a bad day. He was tethered to his script, and when I asked for a bowl with orange chicken and chow mein he very sarcastically stated, "What side can I start you with?" I knew what he was doing, so when I made the next order for the plate, I led with the entrées again... "orange chicken and Beijing beef, please!" Annoyed, he again said with a tone of snark, "What SIDE can I start you with?" He was probably having a bad day, but I didn't appreciate it. Also, the portions were small (probably because he was annoyed with me). That's why it's 2 stars. read more

be careful. Currentl 18 weeks pregnant and I didnt feel like cooking a couple days ago. ordered panda from this location and now my whole family has food poisoning. read more

Very frustrating workers. Walk in and I see two people got orders mixed up. Red flag right away. Continued to order from them. I ordered orange chicken which was empty at the time and they assured me it would be a 3 minute wait 30 minutes later there is still no word on when I will have my chicken. POOR MANAGEMENT. read more

These people have one GD job Serve the food. Nope an hour before closing half the menu is out of stock, and then we didn't get one of the bowls. Oh yea, no forks or spoon enclosed. (Not even a chopstick) I will have to be dragged back. And only if someone else pays. read more

Panda Express - A dump, disguised as a restaurant. - Fast Food Near Me - Kentwood, Michigan

i've never been a fan of panda express nor do I typically review chains but i just needed to say that the vegan beyond orange chicken is to die for. a non vegan friend said it was better than the regular orange chicken. i've had friends doordash the regular orange chicken, take one bite, and throw it away. the quality of panda expresses meat it is very inconsistent. the beyond orange chicken is consistently good. you never have to worry what weird part of the chicken you might be subjected to. the chow mein and spring rolls are also vegan if you want a complete meal. but i definitely recommend the beyond orange chicken to everyone...even meat eaters. give it a try. 10/10 for beyond orange chicken everything else.... skip read more

Panda Express - beyond orange chicken and chow mein - Fast Food Near Me - Kentwood, Michigan

They do not have the drive thru open because of staffing. This is ridiculous. There are plenty of people here and people working not doing anything. The drive thru should not be closed. Managers need to reassess read more

I don't normally leave reviews and I am generally too generous with making allowances for poor service. This may be the worst Panda Express I have been to. Ordered broccoli beef. Almost no beef, see picture. The beef was way, way too salty and the broccoli wasn't fully cooked. There were 5-6 employees on the line and I still had to wait 5+ minutes staring at my food getting cold in its box while I was waiting to pay, with no one ahead of me and one person behind me. They were all concentrating on drive-thru. Even with a dozen people working there, no one was cleaning tables. Every single table, most were empty, was covered in food. All trash bins were overflowing. Do yourself a favor and skip this one. read more

Panda Express - Fast Food Near Me - Kentwood, Michigan

Normal service and average employees. The food is suitable and the drink machines work well. Good seating and parking. The staff were polite even though they forgot one of my sides. They gave the side when I came up to ask. The mobile orders coming into the business really interrupt in person customer service. So getting food can be slower due to the amount of mobile orders always flooding in. read more

Panda Express is its own category of food. I go to Panda because...I specifically want Panda. It's quick, affordable, consistent, and offers classic American Chinese food. The staff at this location is friendly and the line moves quickly. There isn't a lot of seating but I love the large tables since they're suitable for bigger parties or individuals who can table share. The real winner here is the building itself. Lots of natural light and the ventilation is ACE. Some restaurants struggle with the smell of cooking oil when the dining and kitchen areas are in the same room. However, I did not smell a trace of oil in my hair/clothes. Knocked off two stars because the floor was kinda slippery, tables weren't clean, and my fortune cookie was stale. read more

Panda Express - String bean chicken breast, orange chicken, chow mein - Fast Food Near Me - Kentwood, Michigan

The customer service is horrible every time I go. They are always so rude and inhospitable. Today, the drive thru lady rudely asked us for the side first for each of our orders. Now, that's a totally fine request, but the attitude and tone that was given are unacceptable for customer service. The food is decent but sometimes the portion sizes are too small. When I asked for hot mustard, there was a distinct look of disdain for me on her face after saying nothing apart from my order. For just about the same price I can go to a Thai place nearby and get better food and warm customer service. read more

Unfortunately had a mess up on the online order missing a few items. Thankfully the manager on duty was very professional and prompted a refund. Appreciate that and will be visiting once again read more

We stopped in tonight road weary and sore. We were greeted as we walked in by a smiling young man (whose name I failed to get). We went to the counter and Andy took our orders and made them quickly. The Chili shrimp was great, don't need to mention that the Orange chicken is awesome. The wife got Mushroom chicken. We were very pleased that the food was fresh and tasty even a few minutes before 9pm. Cheerful employees this late was an added bonus! We had the restaurant to ourselves so it was quiet and relaxing. read more

I finally gave Panda Express a chance and the location on market place is hands the best. food and service, however the 28/east beltline location the chow mein is dried out They dont listen to what you want to order they give you what they want to give you. read more

Panda Express - Dried chow mein - Fast Food Near Me - Kentwood, Michigan

My first actual time eating here. The food was SOOO good, but my one issue was the service. I ordered on Uber Eats first, said it would be ready in 10 minutes, got to the Panda Express and they hadn't even started my order. Now I don't mind it being freshly made, and my order was small, but what is the point of ordering online if it's not even gonna be ready by the time I get there? Downloaded the Panda Express App and ordered again a few days later, same exact thing except my order was bigger now so I had to wait longer for it to be made. Both days I went they weren't even busy. When I went inside, there was maybe 2-3 tables. Nobody in line. There were like 4-5 people working each day. A little disappointed, especially after the second time, so I'll just order from a different location or walk in next time. read more

If zero stars was available. Panda Express isn't a 5 star restaurant and I don't ever expect that but from the ignorant and unaware employees that always give me white rice instead of fried , to the manager that looks like Jeffery dahmer , this place is somewhere you wouldn't wanna be caught dead eating at . Do yourself a favor and just drive the extra 15 minutes to the one in Caledonia read more

Ok. I'm not going to lie. I'm a Panda Express fanatic. So much so that I've visited the Innovation Kitchen in Pasadena, CA several times just to try what might be coming soon to locations across the US. (Also, who wouldn't go out of their way to get an Orange Chicken "burrito" wrapped in a scallion pancake?!) I've been to this location a handful of times. In my experience, it provides the same fresh, quality, and delicious Chinese/Asian American dishes that I've tasted across Panda Express locations. The staff at this location has always been friendly and helpful. On a recent visit, I asked for the Power Greens (kale, broccoli, and cabbage), which they were out of at the time. They immediately fired up a fresh batch, and it was ready in less than 5 minutes. I have a handful of go-to dishes, but I truly enjoy them all. And, if you're curious about one, you are (almost) always greeted with an offer to sample a dish or you can just ask. You can also try out the Panda Express app to place an order. During busy times, it's a good option so you don't have to wait in line. Though, you do forgo that free sample! read more

Panda Express - Fast Food Near Me - Kentwood, Michigan

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New! Across from the almost open Von Maur. Looks like they rushed the opening. Staff was not trained very well. They had a couple people that were assisting them. Quality was surprisingly poor for a new place. Portions were very small. Maybe that's what they're supposed to be? Other units are not like this. Overall a very weakly trained new opening. read more

I don't know why there aren't more good reviews for this place. I've always gotten good food and great service. This last visit we got the plate, which is three entrees and either rice or noodles. We got brown rice as our side and along with that we got the Honey Walnut Shrimp, Chicken with Mushrooms, and Sweet Fire chicken. They were all very good and very plentiful. Service was very fast and friendly. The gal at the window was wearing a mask, and she was wearing it properly. When you eat at Panda Express you are able to take a survey and receive a code for a free entre with the purchase of two. We always do this and it makes it a very affordable meal, especially since my husband and I always split a three entre plate. We will continue to support this restaurant. read more

My husband stopped to get our dinner on Saturday night. He asked for Orange Chicken and teriyaki chicken. They said they were out of teriyaki chicken. My husband got beef and broccoli instead. We get food at least 3 times at Panda and expect good quality service. The orange chicken was smaller than usual and I thought they gave us the beyond chicken. It also didn't taste the same. I went back to see if they could replace my orange chicken. I told the lady we originally wanted teriyaki chicken. She said they now had teriyaki chicken but she couldn't exchange it because I didn't pay for it. I said just give me a fresh Orange chicken and I would keep the rest. She said that she couldn't do that because she would have to pay for it. I think that is horrible customer service. They should have replaced my meal. I told her to just give me my money back for my portion. I will not go back there!! read more

First and last time to Panda Express! The beef and broccoli had no beef and a dribble of sauce. A co-worker had a similar problem and when called to talk about how unacceptable this was, they told us to come pick up a new order and they wouldn't deliver it. The rice was soft though and the broccoli was fine, but I'd rather go to a local spot for Chinese than come back to this dismal chain. read more

Panda Express - Beef & Broccoli - Fast Food Near Me - Kentwood, Michigan

Quality of food good but seating area could use a cleaning and wipe down. All seats taken and others were dirty. No one was in line to prevent them from cleaning. One employee came out to grab trays and went back to stand behind the register. read more

Heard really good things about them but was sadly disappointed. Had it delivered and it was horrible. Rice was dry. Broccoli brown and yellowish and meat very sparse. It was cold. Came really really fast but lacked in quality. Paid more for delivery fees and they got tipped in advance. Bad idea. Threw it away. Looked like it came out of yesterday's garbage. My friend said his crab cheese was good. Maybe just a fluke for mine but I can't say I would ever chance it again. Just be careful when ordering. read more

The food was great and the service was even better! So fast and convenient. The manager even came out to help get my order ready even though it wasn't even a long line. Really appreciate the smiling face of the manager, staff could use a little pick me up from them, but also nice as well. Great overall experience read more

Panda Express may not have the best tasting Oriental food. But at least the service is fast, friendly and the price per dish isn't to bad either. If your looking for a quick meal, you really can't go wrong. read more

Had one minor mistake and they went above and beyond to make things right. Staff very friendly. Even gave my dog a fortune cookie ! Very pleased and excellent Mngt. Food is always perfect! read more

I have eaten here twice. Once before Covid so no excuse, and today and holy yuck!!! $15.00 for a ton of rice, non cooked brocolli and some small scraps of beef with what was supposed to be a beef and brocolli meal. Food was hardly even Luke warm. Tasted old and bland. Definitely the worst Chinese I've ever consumed. Save your money and find a different place!! read more

Food was good but the customer service just isn't there! We went through the drive thru and we ordered 2 meals and a drink. We asked for a cup of the teriyaki sauce, because the packets just don't taste the same! When we got home our drink tasted like carbonated water with no sprite syrup, happens not really a huge deal. We just the packets of sauce, which again is NO biggie, honestly! We called to let them know our drink was carbonated water so it didn't happen to others, and I received the biggest attitude, I was polite and still don't understand why, she was so rude to me. She answered the phone miserably to start off with. I simply told her about what happen and said goes "what would you like from that" followed by we don't do refunds over the phone. I didn't necessarily want anything out of it, I was just more informing her the soda machine was out to help them out. I said well next time can I come through could I have a drink and said "sure make sure you have a receipt and put my name on" Mira was her name. I also mentioned the sauce and she said we aren't doing the cups through the drive-thru, ok that's fine but could someone have mentioned that instead of saying we could when we were ordering? Still a little confused on why she was being so rude to me, just trying to let them know so no one else had the issue I did with the soda. Unfortunately this isn't the first rude experience we've had there! A few days prior we went though and I sat in the drive thru for 15 minutes before someone came outside to let us know they lost power, it was lunch time and people were wrapped around the building and they didn't let anyone know. Unfortunately, waiting a long time I was unable to get food that day for my long 12 hour shift after waiting for them. read more

I frequent this panda regularly. If steak and shrimp are an up charge it would be nice to have more than 4 bites of steak on your plate considering. Nobody wants all vegetables dripping in Sauce for an up charge. Lol up charge is panda's a terminology I think! Probably not worth it... why is this even an up charge. Not the panda I remember! read more

Panda Express - Fast Food Near Me - Kentwood, Michigan

Wish i could give them a 0. First we were told we couldn't do two separate orders in the drive thru.. which we always do. Then when I got to the window we accidentally forgot our drinks so I had to back up and one of the guys at the window called us a "fuckin retard". Will not be back here. read more

I ordered a pick up order and had to wait in the drive through line for 20 minutes the lobby was closed. They didn't have it ready and then it was finally ready 40 minutes later from my pickup time. It was a kids meal. read more

Yooooooo. I don't know who runs this place but they are noooooot observing their workers carefully. I stopped in to the drive through tonight at about 7:30. I just spent 3 hours giving plasma and I was starving. ( the man who took my order was pleasant and nice) but the girl at the window (short hair, glasses didn't catch her name but oh well.) she was outstandingly stand off-ish. She took my card and handed it back without saying anything, she handed me my drink so rudely I almost dropped it, I stayed calm. She handed my my food and said "here. Have a good night" and pretty much slammed the window. Y'all. This is NOT my first bad experience with this location. I've had two other experiences but I won't even rant about them. But obviously a majority of the staff just don't care about the business they work for and the growth of the company. They're losing customers. Also, I'm sorry but when I was driving I took a giant bite ( I was starving) and my noodles were glued together and dry and my Beijing beef was like rubber. I had to toss it into the bin when I got home :( read more

I'll start by saying I'm a huge Panda Express fan. I really do love it -- but this is by far the worst location I've ever been to. Don't even waste your time trying to come here because you'll probably wait 30+ minutes in the drive thru (their inside isn't open for dining) then you'll try to order and they'll tell you they're out of almost every entree (with an attitude too). The location is convenient so I'll give 'em another shot, but this has happened literally every single time. I'm guessing it's a high employee turnover rate (tells you a lot about the place) because it just seems like no one knows what they're doing? read more

Decided to try tonight and was immediately disappointed! Service was fast and polite however food was horrible!!!! -fried rice was bland -beef and broccoli had NO beef in it -fried crabcheese ragoons.. I'm pretty sure had no crab in them -no sauce was given...no soy sauce or sweet and sour for the ragoons Definitely not worth the money read more