Asked for a large order of Lo Mein and a Bigger plate with Lo mein/Teriaki chicken/ and original orange chicken. Received A small side of Lo Mein and a bigger plate with just chicken and no Lo Mein. Repeated the order to them multiple times to make sure they understood what we wanted, because they appeared confused at first. The employees at this location lack attention to detail, it's not the first time that I've had an order not made accurately. I've even had issues with orders not being made accurately when ordering through the app. It is a shame, because I live so close to this location- but I'd rather drive to the next county and have it made correctly. Every one who works here is very friendly, but they can't follow simple instructions and I've had multiple disappointing transactions. read more

every time i come here my order is wrong. they also never add pineapple into my sweet and fire chicken breast, and when i do ask if they have pineapple they always respond with attitude and yes "ummm yes? it's in the recipe for the sweet fire chicken breast." they have also replaced my entree of choice multiple times with their Dynamite Sweet & Sour Chicken which is absolutely terrible and it was put into a kids meal? service is absolutely terrible and they take one order in the drive thru at a time, so it sometimes takes up to 15 minutes to get food for just two cars in front of you. read more

I'm very disappointed with my experience. I visited on Friday evening, February 20, 2026, about 30 minutes before closing, and Viviana made us feel like we were an inconvenience from the start. When my friend asked for an unsweet tea, she curtly said they were already put away. She then asked for lemonade and was told those were gone too. When we asked for sauce, Viviana rolled her eyes and huffed, which felt very unprofessional and rude. Customer service should still matter, even close to closing time. This was a frustrating visit and honestly makes me very unlikely to return. read more

Food was very hot and fresh. Restaurant was clean. Service was kind of mind blowing on talking, and information, and had no idea what she was doing. My husband ordered the "two plate" which is two meats and a side - girl literally got out two separate plates. Other than that - no issues. Good portion and your basic panda food read more

Panda Express - Chinese Near Me - Kansas City, Kansas

They messed up my order they were mean and they wanted to bribe people to give them 5 stars for a free entree

Sarah is a good worker, she help helped getting my order right , food was good it was just a little cold, tables was dirty ash felt like I was at my house for a second, Sarah came and cleaned my table and made me feel welcome, 10/10 I would hire her to, Sarah needs to get a raise read more

My dine-in lunch experience was very good. My two entree plate ($7.30) included my favorite teriyaki chicken (mmm!), along with black pepper chicken, and I split the side (no extra charge) for 1/2 fried rice, and 1/2 mixed veggies. The portions were very generous, and everything was fresh and delicious. The dining area was spacious and clean with background music and TVs, while the service at the counter was welcoming, efficient, and cheerful. This location has a drive-thru and a covered patio. Overall, very nice! read more

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I ordered a bowl with chow mein noodles and mushroom chicken and specifically asked for extra sweet/sour sauce. I ordered a couple extra items and the total was $23.00. I got home to find NO SAUCE AT ALL and of course NO ONE would pick up the phone. For $23, I expect the order to be correct. read more

Extremely rude and hours are wrong supposed be open at 10:30 and the person in drive thru said 12:00

An update. Since covid I doubt the same staff is there from before, so I advise giving this place a chance, I've been a few times and ordered the orange chicken, pretty good though I do bring it home and put it in the air fryer for a few minutes to give it a little but of extra crispness. read more

Immature kids working the window. No manager around. Not good service .. customer service sucks ... needs new management

Typically the people who work here are nice, but in the evenings, I'm pretty sure the kids who work here leave the lights off to make it look like no one is there and they're not open. Leaving a review because if I were the manager I'd want to know. read more

Disgusting and cold every single time we go, decided to give it another chance but still the same. Orange chicken and Teriyaki is never cooked right. The chow mein always taste like it's been left out for hours. read more

Panda Express - a close up of a meal in a plastic container - Chinese Near Me - Kansas City, Kansas

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This is my go to panda and they always give me fresh food and great size portions. Which was an issue I had at another location before. I tend to like local mom and pop Asian shops better and will opt for one of them most of the time but this location because of the service and quality will get my business on occasion. read more

I gave Panda Express Two stars because I have a real problem with your drive through. Way Way to many Pot Holes and there getting bigger, it's so big to the point people are going to stop ordering due to just that. I love the food, but my CAR can't take the pain. Corporate please fill those holes up ok! read more

This is a pretty standard fast food Chinese for when you're in a hurry. It's not a place to take someone out to dinner, or to look for good Chinese food. It is what it is... fast food Chinese. There are a few vegetarian options here, such as the spring rolls, the steamed vegetables, vegetable fried rice, and even the cream cheese Rangoon... yep, that's right, they don't even put fish (aka imitation crab) in their Rangoon. It's just cream cheese and the fried wrapper. That pretty much sums it up... nothing special here. read more

We have eaten here three times (my wife and I). Technically we have just gotten takeout, actually. We get it before the Sporting KC game and take it to the parking lot. The food is never ready when we get there (we do online orders) and is always 5-15 minutes late. This last time we weren't given to-go silverware. What? We had to turn around and go back right as we were getting ready to enter the parking for SKC. I asked the lady at the counter if she could get me the silverware packets they normally put in the bags and she said "we don't do that, you can get a fork from the drink station." What? Seriously? I can only imagine trying to eat rice/noodles/chicken with our hands while tailgating. read more

So, imagine a Panda Express. Now imagine Panda Express as a scrappy kid in the Hunger Games that has pretty much no chance of surviving. That's this store. They're constantly either "out of something" or "sorry we need 10 minutes to make this" (and by 10 minutes they mean an eternity). It really makes you wonder why their district even sent them to compete in the Hunger Games in the first place. Like do they even give two *insert explicative here* If you go to this Panda Express, you'll be just as disappointed as someone that bet on one of those losers from District 9 to win (I mean seriously, who bets on those guys?!) Oh and it still tastes like regret and MSG. Stop forgetting to give me fortune cookies. UPDATE: Today is September 15th. I found a penny on the ground today, and figured it must be my lucky day, so I tried ordering from this location again. Then Panda Express, much like the Chiefs in the 4th quarter, had to go and ruin everything. I try to order teriyaki chicken at the drive thru, and I'm told it'll be TWENTY MINUTES BEFORE I GET FOOD. Seriously, I could drive to the farm across the street, kill a chicken, and baste it in teriyaki sauce myself. Oh and management never actually contacted me last time to apologize (there's no way to actually direct message them). WHY MUST YOU HURT ME LIKE THIS?!? read more

Went inside to order food and all employees were sitting in the lobby and said that the lobby was closed and they were only running the drive thru. However there were no signs that's said that. So I went through the drive thru and order orange. Chicken and fried rice and teriyaki chicken and fried rice and a side of Rangoon's. The fried rice on both meals was not cooked all the way and they forgot my crab Rangoon's so I had to drive back around to get them... have gone numerous times and the service is not good, and they usually are out of everything. I tried it one last time today and I will not be returning. It has consistently gone down hill and the food is just not good. I'm surprised they stay so busy with how dissatisfied I am every time I have gone there. read more

My first time at Panda Express and I asked a question and Marissa D was super rude. She wouldn't explain anything. She rolled her eyes when we said we weren't ready. Then when my husband went to pay she yelled " Your card got declined" and when we looked down it clearly said approved so I questioned her and with all the attitude in the world she said " It said declined the first time" like what? There was no second time. She was horrible. Now I know why this Panda Express has such low reviews. Get new workers who actually know how to work customer service. read more

I'm fully willing to admit that we went and ordered 30 mins before closing so I wasn't expecting much in terms of food quality but I'm pregnant and what baby wants baby gets. That being said they completely screwed up our order. They gave us the wrong entrees and forgot part of our order entirely. This would've been fine if they have made amends but instead when I called back to let them know the mistakes they had made they at first didn't answer the phone. Then when they did answer they said "sorry we can't do anything about it you already left" ....um excuse me? I paid for something I didn't get you absolutely should do something about it. Beyond frustrated. Don't waste your time here unless you want substandard customer service. Even for fast food this was pretty low standard. read more

It was okay. They forgot our crabragoons and our receipt. I tried calling them but no one seemed to care to pick up their phone. Would not come here if there's forgetful people working. read more

My family and I decided to try Panda Express out tonight since we haven't ate here in awhile. Well reason for leaving a bad review is because before I pulled off I asked the gentleman if they put sweet and sour sauce in the bag since I ordered a large crab Rangoon order. I called to express I was upset that they only gave us two sauce packages for a large order and apparently they don't care. Disappointed in the service. read more

Good Chinese food love the orange chicken / Teriyaki chicken chow main cream cheese filled rangoons and pretty much everything else except the diet coke on the soda machine / love that you can buy the teriyaki sauce in a bottle at the place or at your local Walmart it's good on white rice read more

Panda Express - Chinese Near Me - Kansas City, Kansas

I read all of the other reviews and honestly, I cannot agree. Everyone has their own experience and mine is pretty decent. I have never had to wait too long in the drive-thru and as far as customer service, all the employees I dealt with are nice, friendly and personable. My only beef is the extra charge for shrimp orders and only receiving 7 shrimp for that cost. That certainly bugs me, but I don't get it when I don't want to pay it..problem solved. But I have enjoyed eating there and will continue to do so. read more

Panda Express - My 5 flavor shrimp I got today with fried rice. Hoo doggie!!! - Chinese Near Me - Kansas City, Kansas

While the food is always good, the wait is never too long even if the line is long, and they're always friendly, they are ALWAYS out of cream cheese rangoons and spring rolls. Make more please!!! They did fix the drive thru though. read more

Used to go here a lot but started to notice there was black specks in my drink. Would definitely not recommend.

Look, all you purists, get off your high Ming Dynasty Terra Cotta Horses...or something like that. For fast food, this place ain't bad. Most of us know, this isn't a fabulous, authentic, Chinese restaurant, but it purveys some of the flavors and textures we all associate with Chinese and still identify the ingredients, you don't have to go in, sit down, slog through a buffet or wait. The entrees are decent, fairly priced and good portions. I love the walnut shrimp...that's some good eating. When I've gotta have it fast, and it's gotta be Chinese, this is my joint. read more

This was the worst panda express I've experienced. First, there were minimal choices of options as they were out and didn't have more to cook. Once paid, we went for the soda machine to fill up and grab a fork. There were no forks... after requesting they said they had none in the building to provide. What no forks at panda? Then when getting a soda, they were out of ice. So now we had to eat with a spoon and no ice in my drink. When I was ready for a refill, I went to the soda machine and it was down. After getting the attendant's attention, she walked over without speaking to me and turned a key and walked away. Wow, so not only were they out things, there was bad customer service. By the way, when I went to throw out my trash, they were so full from not being emptied, I had to leave it all on the top. Food was cold too, hope I don't get sick. First time reviewer. Very frustrating. read more

I had kung pao chicken and beef and broccoli. Along with 6 other meals for our family. There wasn't a single piece of beef and only 2 pieces of chicken. The rest was vegetables. Also not a single pack of soy sauce was served with all of our meals. This was carry out. If I could give zero stars, I would. Sadly, I won't eat Panda Express indefinitely... read more

Okay, I have to admit that one of my guilty pleasures is eating at Panda Express. Something about their deep fried orange chicken makes me crave it when I see their signs. Although I do try to stray away from it because of its unhealthiness. I was starving after shopping at the Legends & Nebraska Furniture Mart all day. Panda Express was close by and so it was an simple choice. It was dinner time and most of their food selections were running low or looked like they were there for a while. The employees were less than friendly and just wanted to get us out. We asked for brown fried rice (who knew they had brown fried rice??) but one of the employees stated that they were out and needed to make some more. We waited and another employee asked us if we were ready. We told her about waiting for the brown rice and she points to the tray labeled "Classic Fried Rice" and said "Oh, this is it right here." Confused, we decided to take it. The taste of the food was expected and I was satisfied after eating it though I could have sworn that the rice was white rice, not the brown rice as we asked for. I don't think I've ever gone to a Panda Express and had great customer service, but I this one was particularly on the low end of Panda service. read more

My daughter LOVES the honey shrimp. I ordered a double order with lo mein... it was an EXTREMELY small portion!! For $12 I expected more. I called to tell them my disappointment and as cordial as I was I was actually told I wasn't welcome back!!! That's ok though... I had no plans of EVER returning read more

Customer service eludes this place. It's so sad. Who's leading this business? Wake up! Why did I come back here? Today they are out of cream cheese rangoons and the service is so slow I honk we may actually be rolling back in time Seriously not coming here again. Where else can we get decent Chinese!? read more

Unsatisfactory at this location, dual entree to go was like a kid's meal what a joke.

Placed an online order and it wasn't even started at stated pick up time. Also cashier started cooking order without washing his hands. Totally unacceptable! read more

Awful place. They hardly pay attention. I ordered online and they forgot an entire entree! How do you do that? Food was stale.

The service is slow and terrible. The last time i went, i was only given 1 entrée after i ordered and paid for 2. The 1 entrée i was given was only about a half serving. I waited 15 minutes for this too! They never get the order correct either. Never going back. It's a shame a lot of the restaurants in this area have the worst service and quality. read more

I spent $41 for dinner for the family. When I got home I noticed that they didn't give me the 2 orders of crab Rangoon that I paid for. I called them and I was told that they would give me a free entree to make up for their mistake along with the rangoons that I already paid for. So when I went back I ordered an additional entree for the family. The "free" entree that they gave me was 1/4 the size of the actual entree. So not only did they screw up my first order but suckered me into coming back under false promises!!! If you promise an entree.. Don't give me a sample size!!!! read more

Terrible customer service. The ladies behind the counter are more worried about talking to each other on there headsets than taking orders. Had to repeat 3 times to them! I won't be coming back here. Manager should be embarrassed. read more

Most of the time that I go here I am not disappointed. I love chinese food and panda has a nice little twist to theirs. I love that it has no MSG. They do take a little bit longer in the drive through, but they do make everything fresh in the back and you can see them preparing food if you are inside. I especially love their honey walnut shrimp, Tasty! Every time that I have gone they are always really friendly. If I have the time to go inside I do. It is always nice and clean and seem to have at least one space open to sit down, plus when the weather is nice they have outdoor seating (LOVE). I really enjoy the food and service here and reccommened definetly going. read more