We stopped to eat here on Monday evening on our way home from Arizona. We were greeted immediately as we entered the restuarant and asked if we'd like to try a sample today - we declined because we already knew what we wanted and were on a time limit, busy busy.... They offered our favorite entree "string bean and chicken breast" to our surprise because the Panda's around where we live do not offer this entree anymore, so we were super excited to see the tag but the dish was almost completely empty, we look up and there's no Chef to be found, just the cashier (who at this time is cleaning the dining room) and the drive through attendant whom is helping us as well. So he yells to the back "we need string bean chicken breast, quickly please!" and nothing...you can tell the server is agitated and he excuses himself (very politely) and goes to the back, when he returns, about 1 minute later comes the Chef as well (whom appears to be in NO hurry at all....maybe we disturbed his lunch break or texting break or something who knows...) The server tells us it'll be about 6 minutes for the string bean chicken breast, we say no problem, pay, and proceed to eat what we do have, a little bit later the female cashier brings us our string bean chicken breast entree...the string beans were way over cooked and the onions were not cooked long enough, they were still so fresh (uncooked) that they burned the nostrils when you ate them. We're scoring this a 4 simply because of all of this. The female and male servers were great, polite, professional, and speedy, the dining room was clean, and most of our food was fresh and tasty minus our favorite dish... read more

Romanique D. was working the drive thru. First off I told her I wanted 2 plates, she was rushing me after I gave my 1st order. I repeated myself to remind her that I had another order. Then she said to give her a minute. Then after a couple of minutes she came back to the speaker with an attitude. I gave my 2nd order by the time I got to the window she gave me the total and I said I like to add another drink then she charged my card without adding the other drink, when she handed me the food I asked her for my other drink then she said I need to charge you for the 2nd drink. So I gave her back my debit card. She needs to brush up on her customer service skills. read more

First of all the food is way too expensive for the portions you get I ordered the one entrée two side option. I believe it's the middle option. Bigger plate is what it's called. I got the honey walnut shrimp, broccoli, and beef and chow mein the shrimp. They only gave me seven pieces and the beef and broccoli. The majority of it was all broccoli and barely any beef and the broccoli was very hard and even that was a very small amount. They've modified the containers and the containers make it where you don't get as much and the experience was overall really bad. I got an extra plate for was extremely dirty and the sides of it was black. I gave the dragged on the floor dropping and picked up. read more

Panda Express - Dirt plate you can see it on the rim - Chinese Near Me - Indio, California

About seven workers but only one taking orders. Chow mein not available and asking you to wait too long. I could've been gone without the chow mein, but I wasn't asked. Wasted 10 minutes. read more

Ordered 2 bigger plates and they only gave me 1. 1 was supposed to be half and half with both orange chicken and black pepper steak and the other was supposed to be chow mien and both orange chicken with broccoli beef and they got 1 of the bigger plates wrong. which was the half and half plate, they gave me half and half with 1 orange chicken and the other broccoli beef and no 3rd entree. It's so disappointing! Plus the food was completely cold!!!! read more

Panda Express - Chinese Near Me - Indio, California

Horrible customer service. About 10 workers and no customers but apparently there's no register. No warning before serving the food or anything. I'm waiting 10 mins to pay in an empty restaurant.i know it's not an hour or anything but like everyone, i got places to be and it's infuriating that after i say I don't want it anymore apparently the guy sweeping has a register. Never going back. read more

Food and service was good but we received our complementary fortune cookies and they had black stuff inside. I've never seen that in fortune cookies. read more

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Food was good but there was a hair in my food . I love panda and the orange chicken was still good read more

Panda for dinner! Came in clutch, customer service is always great at this location. Food is always well stocked and fresh. The black pepper chicken was great, the orange chicken was just crunchy & sweet and the chow mein noodles were the perfect side. I also love ordering a side of veggie rolls. This is my go to Panda Express, thanks for dinner! read more

Panda Express - Black Pepper Chicken Orange Chicken Chow Mein - Chinese Near Me - Indio, California

I placed a mobile order online and realized it was the wrong store so I called and tried to get a refund but it took me an hour and 12 phone calls to try to get a hold of someone very frustrating. Then once I did get a hold of someone they said I had to call back a half hour later because the manager was off duty so I waited a half hour then had to call 5 more times before someone answered and finally gave me a refund. read more

The food was good and fresh. But what impressed me the most was the young lady that helped us. After have a TERRIBLE experience at Ono Hawaiian next-door. She was so sweet and turned a bad situation into " I'm so glad he was a jerk, because I wouldn't have had a chance to experience the kindness of DIANA! Thank you sweet girl. read more

I got the drive through around 6:50, & I got my order & everything was good & I asked her very kind, if I can get napkins & she gave me an attitude very rude. read more

I usually get my panda cravings at La Quinta, right by Highway 111. This was my first time trying this location out. I got a bowl with white rice and honey walnut shrimp. I must say the honey walnut shrimp tasted super bland like there was no sweetness or honey in it. It was as if I ate pieces of shrimp that were battered in plain flour and cooked like it wasn't seasoned or had the glaze that it usually has, iykyk. Such a disappointment, specially if you're craving it on that spot! Feels like I ordered rice with plain battered shrimp! read more

Excellent customer service! We walked in just before 8 pm on a Sunday night and everyone including the cooks greeted us! Amazing! I don't think we've been given such a great welcome anywhere especially a Panda Express! We're visiting from AZ and don't get this service from our Panda Express! The dining area was clean and All the food was fresh and hot too! We got our food to go and it was packed perfect! Thank you! read more

The people were friendly, the service was fast, the food fresh. It smells great. We used their restrooms and they were clean and paper towels and toilet paper stocked. There was plenty of seating inside. They also have a drive through. The food we got (to go) was hot and fresh. They packed the dishes with food. Everything tasted delicious and hot the spot. read more

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I got 2 small sad pieces of beef. Person serving my plate gave no care :,) Another reason to stop eating out read more

Panda Express - 2 pieces of beef in my beef and broccoli order - Chinese Near Me - Indio, California

Omg it's 7:30 pm and I ordered $30.98 worth of food in drive thru and they asked me to move to front I said no then 3 people ask me to move because they are being timed then u really should have had it made then I asked for refund from Brian and his crew and the time it took all them to tell me move and making me wait 6 minutes in line just for a refund my food could have been made yet they just kept on trying to explain they did nothing wrong yes u did for having the hole crew to ask me to move because it wasn't ready customer service from the staff was so disrespectful I'm speechless....... Sever Osvaldo I told him no and he got the girl Ozzy and Brian to explain why I have to move I just spent $30.12 I shouldn't have to move never will I go to this location I recommend no one go and be treated the way I was ..... read more

Panda Express - My baby and his water bowl that Stephanie made - Chinese Near Me - Indio, California

I usually enjoy driving to this Panda Express because of the drive through convenience. However tonight the lady at the drive through was horrible. I told the lady at the drive through my order & she replied half and half I said yes she continues to ask several times and she asked what I would like for my entrée like I mentioned I had already told her several times my order . By this time I became irritated because she asked again what I would like and I told her I wasn't understanding her and mentioned to her again my order and she said " ohh ok "when I came to pay she took my payment & asked if I would like sauces and I said no and she turned away i was going to ask how long I would have to wait and was ignored while she still stood by the drive through window read more

Panda Express - Bad customer service - Chinese Near Me - Indio, California

This is horrible! I am so upset, especially when i am expecting a nice lunch and this is what i get. The food at this location is usually off and the service even worse. read more

Panda Express - I love panda but this location is the worst with awful customer service. I only went here because it's close to work. - Chinese Near Me - Indio, California

Horrible customer services from a employee name Tiffany at the drive Thur. She had a a very poor attitude and I was missing food .

Wanna our sizzling shrimps back!!!! Everything is perfect. I love their white rice with shrimps

Friendly service specially when it was busy they made sure to give me and my family every order right. The food was good.

I was pleased to see how Panda Express has stepped up their game and has changed their menu options. Instead of noodles or fried rice there's a veggie option. My choice for lunch the Shanghai Angus beef, peppercorn shrimp and veggie side vs rice or noodles. The quality was good and the portion was generous. With the up charge my entree cost $8.29 not included my beverage. For a fast food option I was pleasantly surprised with my Panda Express experience and would return again. read more

Panda Express - Chinese Near Me - Indio, California

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1/13/20 Received response indicating "they'd talk to management" We'd like to suggest that you go through the drive through and experience your staff service first hand. Living 1/4 mile away and frequenting this establishment multiple times, the drive through staff need more training on customer service, especially when dealing with extended wait times. This is our 5th or 6th drive-through related complaint n that past year. At 6pm on a Saturday night, there was a 15 minute wait for Teriyaki chicken. Hence we canceled half of our order and went to local competitor, Del Taco. Telling a customer they'll have to wait 15 minutes for a food order is equivalent to telling them to "get lost". Order #317724, 1/11/20 Big thumbs down ! 15 minute read more

Bad service,, plus Discrimination. Let other customers waiting in side for there food being made and I was told wait out side , I had my mask on , and others didn't covered there noise as there sign says . And no free samples. I still tip and Donated just children's hospital read more

Panda Express - Customer waiting inside as you can see the legs cross . - Chinese Near Me - Indio, California

I have never made a comment in my life in Yelp but this time it deserves it on 1/30/21 at 7:35 pm we had excellent customer service great kindness and very friendly manager read more

Panda Express - Chinese Near Me - Indio, California

Showed up and was told they don't open till 10am now they need to update the information.

I've had okay experiences here, but was shocked when i went a few minutes ago. The girl taking my order was rude and gave us attitude when we ordered. Her English wasn't the best and we understood her but she didn't understand us and we were being patient and kind. She didn't understand our order and i guess she didn't know that i speak Spanish and i heard her and the other coworkers talking Sh*t about us. Do better with your employees. read more

Alfred did an amazing job! His warm welcome and exceptional customer service should be acknowledged. Keep up the great work!

Very rude Staff. I went during Coronavirus and an employee was eating in the dining area (which was not open for seating) with their mask removed. I attempted to scarf down my food at an empty table outdoors (the area was empty and I wasn't near the door) and an employee ran out and run me off rudely. As I packed my food...I explained to her that it was odd when many other places offered outdoor dining. She rudely explained that it was private property and they could do whatever they wanted. I'm always wearing a mask and would not have even stopped to eat in that area had other guests been present. I was treated like a trespasser rather than a guest/paying customer. I will not be returning this location ever. read more

I ordered the steak and shrimp bowl. 1 shrimp, what a joke. I wouldn't eat there again even if they paid me. If there was a no star rating, that's what I would choose. But, the photo of the meal is bogus. You don't get what you paid for. Sorry, not sorry. read more

Panda Express - a man with a painted face - Chinese Near Me - Indio, California

I went through the drive thru on 2/18/24 (Sunday) around 4pm, ordered 5 plates and a club meal. When I got home I noticed the apple juice for the club meal was missing. I was not upset I understand they forgot especially with a big order. I called that same day the lady just said come back and we will give it to you. I went back Monday around 1pm. Manager on duty was so condescending. She said my name was not on their notebook. I don't know their policies and procedures when you forget to give someone an item. We were going back and forth giving attitude the whole time. She ended up giving me the apple juice I had paid for already but she warned me it is the last time. Like it was my choice to go back for something they forgot to include. I was not even upset at the inconvenience of having to go back. But how the manager treated the situation was very upsetting and unprofessional. Especially coming from a manager it has a lot to say about the staff. And not once did she apologize! Do better! read more

Did a late night drive through order right before they closed and I mostly have bad experiences at other food chains if I go too late, Steph was extremely nice. Stephanie /Steph is super kind and friendly. Great customer service. read more

Very disappointed. I love Panda, but this is not acceptable. This was the chow main I ordered... it was just cabbage! read more

Panda Express - Chinese Near Me - Indio, California

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I could not get the check out via online ordering to work so I tried calling in my order instead. They did not pick up the phone. I called again, a man answered and put me on hold. After waiting over 15 min, I decided it wasnt worth it and gave up. I wont be returning to this location. read more

Bad I got 2 orders on drive-thru to save time and she asked me to wait at the front without telling me it's gonna be 20mins wait and I'm late for my work. In addition, she got my orders WRONG. Never coming back. read more

This panda has the worst food that i have ever tried in a Panda Express. The rice hard as a rock the beijin beef did not have any flavor and it was burned. Tha sesame chicken was all dried and no flavor. Since it was late already they were closed already to get my money back. This Place really SUCK Very disappointed.. read more

Panda Express - Worst food no flavor and hard like a rock beijin beef was all burned - Chinese Near Me - Indio, California

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Bring your own fork and straw if you go trhu the drive trhu. Pretty sad it happen all the time. Definitely not going back to this location, drove 20 mins from the job site to be disappointed, there is no fork, and I get the whole "the straw is in the bag" and guess what...... no straw... read more

waited too long for a order that supposed to be already ready to pick up. Showed up on time for pick up and another two other people came in to order (not to pick up) and they ended up getting their food faster than us. We ordered online about 30 min before we showed up and those other people got there and got their food not even 10 min later. Bad service, need more training, i work in customer service industry too so i see bad work when i see it read more

Food was cold, chow mien was dry and hard. Very small portions. Not worth $22. For two meals. Go somewhere else.