Normally my food is top tier when I get it from this location. The last couple times I've went it hasn't been that good. Rice isn't cooked enough. The mushroom and chicken is dry. The chicken is either old or overcooked. The crab Rangoon's were like they were made yesterday then reheated... honey shrimp was the only thing that was alright with my meal today. I LOVE panda express and these last couple times have made me not want to really buy again. My order was picked up at 10:30 am. 03/25/2026. Service is always amazing everyone is always nice no matter if in a rush or not. But the food has dropped in quality. read more

We were there on Sunday 1/11/26 and it was busy but horribly understaffed. There were 4 ahead of us but it took 30 min b4 we could order. The girl who was working was hustling...it was not her fault, but she had to fill online as well as in-store customers. She was very nice and cool under pressure. This was way too much for one person. The restaurant was filthy because they were too understaffed to keep up. That being said, the food was good for fast food chinese. read more

I know it's a fast paced chain which I normally wouldn't be crazy about for like a family dinner or anything but when I'm out running errands with my daughter it's a great place to stop for quick lunch. I get the beef and broccoli and she gets the peppers and steak. Not a fan of their egg/spring rolls but it's good read more

I have never had such a horrible experience at ANY restaurant in my life. The employees were fine, no complaints there. The food on the other hand... oh the food. The orange chicken was mushy, the coating on the chicken was literally paste. The Beijing Beef was dry and tough, think sauce on beef jerky. The honey chicken was also dry and tough. The chow mein was the worst. The noodles were dry, tasted like library paste and had no sauce whatsoever on them. You could not get me to go here again if you paid me. Spent $16 on lunch and threw it away. Avoid this particular store like the plague was being served in a foam plate. If I could give the food here a ZERO I would. You have been warned. read more

The fried rice was so undercooked it was crunchy. The orange chicken was very dry. The service was fast and friendly but the food didn't live up to the presentation. read more

Typical fast food chain. I like how you can order online and do 1/2 portions of meat and sides. It gives you more variety. Everything was fresh and seemed like it hadn't been sitting there for awhile which was the case of all my other visits there. read more

Panda Express - Orange Chicken, Side Chow Mein, Side Fried Rice - Chinese Near Me - Florence, Kentucky

People that I talk to often underappreciate Panda Express. While I won't put them in the same category as locally run Asian food establishments there's a lot to like. For one their version of Orange Chicken would rank as the best that I know of. The sweet combined with the strong punch of citrus from the orange is just an absolutely dynamite flavour. However as much as I like that and have for a very long time I found I liked their Sweetfire Chicken even more. It had so much great flavour with a solid kick to finish it was my favourite effort that Panda Express has put forth for me. Rounding out my Bigger Plate was the Beijing Beef which was decent and a solid fried rice. The service was great as while they were very busy but they streamlined everything very well and the restaurant was quite clean. The prices were very affordable and I don't have anything to complain about here. Good stuff. read more

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The workers are always super helpful and let me try different food items. I always take it to-go and it's still hot when we get back. Fairly large inside but the wait can be long at busy times. read more

Panda Express - Orange Chicken and Honey Walnut Shrimp Side White Steamed Rice - Chinese Near Me - Florence, Kentucky

Food was mediocre at best. I know it's fast food and it's not going to be amazing quality but at least the bare minimum should be met. Refused to serve us for upwards of 20 minutes because they take DoorDash orders before people in the store. Place was dirty with overly loud music can be heard and not to mention an extremely rude serving staff. read more

I have been here probably six or seven times over the past year and it is always a good experience. Clean, friendly and the food is always good. Great lunch again today. read more

Panda Express - Noodles, orange chicken, and Beijing beef - Chinese Near Me - Florence, Kentucky

This has to be the worst managed restaurant operation I have seen to date. I do not blame the staff they are clearly overwhelmed. Franchise owner is trying to save cost which is taxing the poor employees. I honestly feel bad for them. Additionally there is a clear prioritization of the door dash orders as compared to the growing in person line. A restaurant cannot be successful only caring about turning a profit on the mobile orders versus their customer base which come in person. read more

WORST. PANDA. IN. KENTUCKY. Wish I could give 0 stars. Manager is horrible. "Ran out" of everything besides half of a steak she claimed they were making more of. At least an hour and a half before close, just simply refused to make any other food once it ran out. Haven't been to Panda since. read more

If you are willing to wait more that 45 mins for shitty Chinese "fast food" then this is the place for you

Good options and efficient for the time of the day. Discontinued brown rice though...? When did that happen?

Horrible. To go order is always wrong. No accountability. Manager has a horrible attitude when calling to let them know the order was wrong. Also took 50 minutes for food to be ready when it said it would be ready at a certain time. read more

This has nothing to do with the food, and i am sure the old "don't go" defitnetly applies here. That said, here we go. The line at this location was INSANELY LONG. Why, you ask? Perhaps the food is half off today? No. Maybe food is free? Not that either. I know Harry Styles is working the line. No, better, they are giving a Panada bear way!! HELL TO THE NO. Then what? There are plenty of workers, I think. Guy is cooking his wok off there. What is the problem? Wait... I see a mountain of receipts on the line counter....good, Lord....on line take out orders!!!! So I asked the poor soul, ignoring us as he and them feverishly filled box after box after box. When can we get served? The response? When we catch up with the to go orders. By this time, I have been standing in line for over 20 minutes. I could have left, but I was in to see how far the lunacy went. The restaurant preferred to work on their onlinbacklogog completely than service the human beings standing there. Hold on...yes...they are finally coming to serve us. Yay, I say!!! So I ordered some rice, orange chicken and veggies please. Then the dreaded response, "I'm sorry. We are currently out. It will be another 15 minutes. So, 45 minutes total and yet no ability to order. What's this you say. Would I like to try something else? You mean the food the online VIP ordering folks didn't want? Thanks, friend. Why not just s, y "Let them eat cake." What's the solution? I can try and figure one out, but I'm not on the payroll. Besides, I'm hungry and hoping the crew picks me to win in their version of the Hunger Games. read more

This place is an absolute joke. Even when they are fully-staffed, it takes forever to get your food. As a non-customer, I also do DoorDash and it's like the employees never acknowledge me. I have to nudge my way in and ask about the orders. read more

This Panda always is the worst to come to. You order food 30 minutes in advance and the food is never ready on time! If you are on a lunch break even if you order in advance expect this place to take up your entire break just to pick up food. read more

Let me start me star by saying your "paint-by-number" entire website and system is complete and total half ass shit. Its absolute worthless with no real time attempt or care (Which is SOOO hard with even an AI Chatbot) but it reeks of "we sell franchisees and shit stops there. We got our money." I am copying this to leave on YELP and GOOGLE. BUT this is actually great a review for the franchise location, the staff, and the owner, which you Corporate Panda fucktards have nothing to do with. Its obvious you care soooo much that you have real-time customer service. Its 2024, WTF? The Florence location was absolutely flawless in its preparation, quality, taste, and accuracy. In addition the delivery person actually read the instructions and nailed it. Of course I can't tell who it was because your site was designed by a 12 year old. No real practical usefulness which just reeks of indifference. If they are Managers they are too busy coming up with the whitest, coolest Lacrosse player names they can, or get creative with names like "Dakota" or similar other stripper or state name. Think "Tyler" "Devon" or "Jade" to the center stage!... you get the hint and know who you are. 2.3 out of 5 stars on yelp for Florence. No one cares. Total aimless guidance and management. I had a great experience, but it appears I just got lucky. You got this, as soon as soccer practice is over and one day your kid might actually kick the ball without hurting their foot. I can't wait to hear your response to a customers concerns...in 7 to 10 days.... read more

I like how they have everything set up. The order line is awesome quick and painless. I ordered the chow main noodles double order lol. They were awesome fresh and not greasy at all. This was my first time at this location but it was clean and everyone was wearing a mask according to the mandate order. I definitely plan on heading back to try other stuff on the menu. Shoutout to the employees as well doing a great job during this time. Thank you for doing what you do! read more

Panda Express - Side Chow Mein - Chinese Near Me - Florence, Kentucky

Forgot half our food, sent 2 egg rolls for a whole office order. When we tried to call we got no answer. Mind you we literally called 20 times. Horrible customer service read more

My son loves this place. Servers were nice. I didn't care for what I got. I prefer healthy good and got the chicken teriyaki with broccoli greens which also had spinach with it. I liked that but sis t care for the chicken. It was too rubbery for my liking. Everything else looked good but not on my diet. Lol read more

There was a small line but they moved very quickly and effectively. Every person working at the front had a smile on their face and made me feel welcome! The food was also pretty tasty but I'll be back because of the way they treated me! read more

It's one thing to short an order. It's another to insist that my husband had to come all the way home instead of - on his way home - to BRING IN the in the receipt for proof what I was shorted so he could pick it up. I have the receipt which has a number which you would think they could refer to. Then I noticed the receipt - they charged me for 2 bigger plates...should have been only 1. Finished with this restaurant! read more

Food takes forever to get - even on a slow day you'll be waiting 30 minutes. Absolutely ridiculous, this place just gives me a headache. Go to the one on Glenway or Colerain if you really want panda - would NOT recommend. read more

I ordered a pickup order at 6:00. The app said it would be ready at 6:15. Did not receive my order until 6:49. I had to sit and watch tens of customers be served the food they told me they were waiting on for my order. Not exaggerating when I say I stood and waited for 30 minutes for shrimp and rice. Meanwhile all of my other food was boxed getting cold and gross on the counter. Not acceptable waiting times and a horrible experience. read more

Panda Express - Chinese Near Me - Florence, Kentucky

Not sure whats worse here the atmosphere or the food. This is your fast food version of Chineese and it is not good. It attracts mostly younger people. The parking lot was like the ghetto kids honking and yelling angrily at other cars. I couldnt even believe I was in Florence in that parking lot. I felt like I was in the ghetto. Will never go back. read more

The hours are listed WRONG. It does not open at 1030. We came at 1045 and the doors were locked. We called and said they open at 11. That should be changed. read more

The service at the Houston Road in Florence KY location is absolutely awful. I wait over 10 minutes every time I walk in to get my order AND I always walk in a few minutes after it is "finished" to only wait. Today I waited 22 minutes before my 12 pieces of Crab Rangoon came out. Ridiculous! read more

The employees move like molasses. always waiting for entrees to be replenished. Wait and line long. Love the food but the service drives me away. Another case where the employees ruin the business. No management here read more

Location is clean. Food taste pretty good. Kong pao chicken is my favor, it really is spicy. Beijing beef and fire chicken also good. The only complain is they always short some menu items. I was wanting try sesame chicken but it always out :) read more

While there was finally no wait for food this time, I have to say the service is always trash when I go. I did not even get to complete my order before the server was dismissive towards me and I'm honestly done with the lack of communication with the public. I love the food but they can use some new employees. Needless to say the cleanliness of the place is always to the wayside. The trash is always full and the bathrooms are usually gross. read more

Not sure why this place has such low ratings. My daughter was still hungry the other evening, so Panda Express is always a go-to for us. I have always been a fan of this fast-food restaurant because of the fact that they don't use MSG in their cooking and the food is eh, pretty decent! I especially love freshly cooked orange chicken. It's my favorite. My daughter is a big fan of the honey walnut shrimp. We walked in here on a busy Thursday evening and there was a line of customers, but it moved fast. Ordered a 2 item meal, which included noodles, so we got the 2 mentioned above. They were down to just a partial scoop of orange chicken, so I told them that I wanted the freshly made batch. We waited only under 10 minutes. The bath that came up went quickly though. Thankfully, they remembered to scoop mine up as the orders of the orange chicken flooded in. The ladies who were serving behind the counter had so much great customer service and moved as quickly as they could to make sure customers were satisfied with their food orders. Sometimes, I will choose Panda Express over any other high-end meal. It's cool, but surely exhausting (for them), to see the cooks so hard at work always prepping delicious food for the community at large. read more

I have been in line for 25 minutes and have yet to be served. There are 4 people on the food line and 3/4 are doing online orders while having 15+ people in line. read more

I don't know why reviews are so bad! Went in for lunch today and they were very busy. The line employee though was friendly and very energetic. They were like a well oiled machine. Fast service and food was good. Give that leader a raise!! read more

CONFIRMED FOOD POISONING AT THIS LOCATION. On Saturday September 8th, 2018. My fiancée and I typically go here frequently with no problems, but yesterday was an exception. The Honey Walnut Shrimp gave her extremely bad food poisoning and we're at the hospital as I write this. I'm extremely annoyed with this. How can you not properly cook or clean something? I don't know if they hired someone new and didn't know what they were doing or their employees were just being UNCLEAN AND LAZY. We've always had zero problems, but now we will not be returning. Everyone check your food before you bite into it! ---------------------------------------------------- OLD REVIEW I love Panda Express a lot, so i've been here a lot of times since it opened a while back. I've always had really good food every time I go. If you're craving some FAST Chinese food this is the way to go. Of course, it's not as flavorful or "home made" as going to an actual Chinese restaurant, but it still tastes pretty dang good. The only downside is going during some times of the day, because then they'll have no food (especially about an hour or two before closing) and you'll either have to wait a large sum of time to get what you actually want or settle for something else. Theres been times were i've just ended up walking out because they didn't have what I wanted and I didn't want to wait half an hour for it. The prices are good. You can get a meal and a drink for under $10 depending on what you get. They have some bottled drinks and they have fountain beverages. Fortune cookies with every meal. Just a good place that I like to go to ever so often and especially when i'm craving Chinese food. The Grilled Teriyaki Chicken is always my go to. So read more

Searches for nearest Panda Express on iPhone maps which said they closed at 10pm.......drove out of my way to get there and got there at 9:35. Apparently they closed at 9:30. The employees just laughed when I vigorously tugged and tugged on the entrance door. I was so embarrassed read more

The food was amazing. The wait time could've been shorter. But me and my boyfriend were treated very well :)

This review is based on current environment. I ordered online and was very patient eventhough my order wasn't ready. After I saw about 15 people get through the line I asked about my order. No one seemed to care that I had already ordered and paid. They did not have my selections made. I was there for over 20 minutes waiting. When asked where my order was the girl was rude and said they have to make more sauce as if it was my fault. I finally got my order. No thank you, no sorry for your wait, just a bunch of frowns. Very uncomfortable going there. read more

Big 0 the customer service was crap I won't ever return to this panda they treated my husband horribly just because he's brown. These people need to step up their game. No one should be discriminated based on their race especially in a restaurant where they are spending their money!!! read more