Second time I've attempted to go here and the drive thru is closed. WTH? Line was out the door with 3 people working. Lady in front of me said they had been in line for 10 minutes and line barely moved. Witnessed several people behind me leave and needless to say I left too. Never again at this location. read more

Boyfriend got this for dinner on the way home. Multiple hairs in my bowl of food. Absolutely disgusting.

My son has a tree nut allergy. Diarrhea Express is ok for him to have. I asked that they just use clean tongs and scoop to get his food and they said No! What a joke this place is will never be back. read more

I have eaten at several Panda Express restaurants and usually love them. I hope this one is having problems because it is brand new and they are working out issues, but...the chicken with green beans that I get at other PE and love was only okay. The green beans were over cooked and were kinda soggy and wrinkly and the brown rice had clumps of rock hard rice that I had to spit out. This was at 12:30p, so It should have been busy enough to keep the rice fresh (the parking lot was full, I used the drive through, so I am not sure). I will give them another chance in a couple of weeks and repost. read more

Just wasted 25 minutes trapped in the drive thru. Be prepared to wait if you're dying for some Panda Express :(

I had the orange chicken and rice and got food poisoning from here and throwing up in controllably happen the last time I ate here as well

The employees here never forget to ask if you want teriyaki sauce with your meal... but do they ever give it to you... no.

The fortune cookies were absolute shit. They didnt even come with a fortune inside of them. They tasted like i was chewing on cardboard. Super disapointment read more

So Frustrated. My Oops - Ordered using the app for the 1st time. Selected location on Mid Rivers Mall Drive. Learned upon arrival at the Cottleville store that I had picked the Mid Rivers Mall location (Also on Mid Rivers Mall Drive.) They obviously didn't have my order. Took a couple of seconds to figure things out. Manager and employee told me "This happens all the time." Their Oops - I was told they could transfer my order from the other store, but it would take 10 minutes (the store was empty...) I was rushing home from work and needed dinner fast which is why I used the app in the first place. I didn't want to wait so they said I could place another order then cancel through the app. I said asked them to go ahead and re-create my order. I paid for the order, and tried to cancel on the app, but was too late in the process. I asked the manager if he could contact the mall location and have them cancel my order. Again, was told he couldn't do this and I would need to call myself. Huh? Ok. Fine. I'll call when I get in the car. When I got in my car I called the number for the Mall location. The worker that answered the phone said his manager is off today and tomorrow and that I could call back Friday to have my order cancelled! Or, I could come pick up the food if I didn't want to wait until Friday. Huh? Again, I was just tilting my head and laughing about the lack of service. So here is my main point of frustration. This is obviously a common problem that this store faces. I totally get this was my mistake. Rather than empowering the manager to solve this common problem and just take care of customers, the process in place puts the customer out and makes them solve their own problem. The manager could have just given me my food, and then transferred the order. There was absolutely no reason to make me wait while the transfer is worked through. Alternatively, once I paid for my order a second time, the manager could have been nice and transferred my order to his store, and then cancelled/refunded it. Finally, a third alternative would have been to just comp my order and eat the cost. Instead of being a hero, the manager made me feel stupid, frustrated, and very unhappy with my Panda Express experience. The cost of my meal tonight ($19) would have cost far less than my lost business going forward. Hopefully someone from Panda reads this review and uses it as a learning opportunity for the team. At least the next customer won't be put out like I was. read more

Save yourself time and go somewhere that wants/deserves your business. Ordered and paid online. Arrived at the time stated it would be ready. Was it? NOPE. Matter of fact, we still waited 10 minutes while customers were in line...trying to decide what they wanted. But hey, we got a free cup for a coke. read more

They are usually pretty busy, so I'm not going to lie: expect to wait. That being said, my order is always right, hot, and tastes fresh. The employees are also super friendly and top-notch! Worth the wait in my opinion read more

So today I get a email for a free bowl for my birthday so I go and redeem it! When I go to check out they inform me that they won't expect my coupon they tell me that panda rewards DONT work in Missouri well then why in the would they send it to me! I have used my app rewards at the midrivers mall Panda Express before!! read more

Saw they had a deal and our normal chinese is temporarily closed due to current situation. Figured why not. Ordered on the app said it would be ready at 7:23. Picked up kids some mcd and went to get our food. Got there a few min before and walked up. Waited about 5 min a worker came out asked for my name and said it should be a few more minutes. 5 more minutes they came out again asked my name again and said they were working on it. Waited about 10 more minutes. They came out again with other food said they were waiting on broccoli and beef. Also cars in the drive through there after i was there are leaving. 7:50 they came out again said they finishing it up now. I asked how long my food had been packed up was told 15 min sitting under the lights. Finally got my food 7:55. 30 minutes after it was supposed to be delivered, i work in food and understand things happen but i never once was offered an apology for the wait. It was always were working on it, should only be a few more minutes. Got home and its not even good. Mushy beef, chewy orange chicken, flavorless fried rice, crab rangoon filled with only cream cheese and chives. Only ok things were egg rolls and kung pao chicken. Will not go back. read more

This location sucks!! I can't tell you how many times they've gotten my order wrong or how many times I've had to wait for food to be made. They also are rude and slow and its really the worst fast food experience every time. read more

Waited 15 minutes for them to make more sweetfire chicken when they said wait 6-8 minutes. Also 7 cars from the drive thru after us were parked up front with us as well. Not a happy person. read more

This Panda Express is the best one I have been too! Always polite and gets your food served with a smile!

Could not have been more friendly, helped me when I said I was new, and I ordered the Mongolian Angus. This place honestly always serves hot, fresh delicious food. Generous portion. I would recommend to anyone. read more

cold rice, left over barley warm chicken and didn't even fill our plate with the chicken like we asked. they said they weren't making anymore chicken tonight but had enough for our order but still wouldn't give it to us. this happens every time we go there. safe to say that will be our last visit read more

We only ordered 3 plates and there wasn't a line before us. They said it would only take 6 minutes for it to be out. They asked us to pull up to the front. We waited there for 20 minutes. They were being quite snobby when I went in and asked them what was taking so long. read more

11am arrive at drive through. Order 4 items and they said they are making one and pull around to the lot and they will bring it out. 20 minutes and still no food but now three cars are waiting. Not even an I'm sorry when they finally gave me the food 25 minutes late. read more

I have visited several Panda Express locations in my travels and this is one of the worst. Poor service, poor management, and poor direction. They are always running out of staple menu items. When it was first opened they did well and from that point forward it has been a free fall in poor service. The owners really need to close this place and get their act together. It's giving Panda Express a bad reputation in this area. read more

Food tasted good until i found a hair in my food that wasn't mine. Drive through speaker was too quiet and lady working drive through was moody and careless. read more

Had an issue with my online order. Went up to this location to talk to a manager it. She said since it's online there's nothing she will do about it. Contacted customer service requesting a call back and 3 days later, no response. This isn't the first issue with Panda. They need to train their managers better in customer service. Skip this location if you have to have Chinese. read more

The crew that was working that day were fantastic. They were always busy doing something. They made sure we were well taken care of.

Stuck in the drive through 45 minutes - for real! Then got the WRONG FOOD!!! BAD BAD BAD!

What happened to this place? There are about 10 people behind the counter - none of them speak English - no one could figure out how to use the register. There were multiple cooks, one person helping customers. Yet another person was in the lobby on her cell phone. Napkin dispenser was empty and didn't fill it up after we told them there weren't any. Skip this place. read more

Absolutely love pandas food and always have, but this particular location has been disappointing. I have had my drive through order messed up several times now. Make sure you triple check the screen when ordering to make sure they have everything correct!! Also sometimes the rice isn't cooked right, it has had some crunchy pieces in it. I highly recommend trying orange chicken though. read more

Panda Express is essentially Chinese, fast food. This location always has consistent quality, fast and friendly service. Not sure where these other reviews came from; as I visit this location about twice a month, at all different times of the day and night; and never had a problem. As long as you're a reasonable individual, realizing where you're going to eat and what you will be getting; the Panda in Cottleville is fantastic. (Comparable to other Panda locations I've visited) Don't go into any restaurant with unreasonable expectations and you will be much happier!:-) read more

My restaurant visit was excellent. I was on my half hour break, & I always know that I can go into Panda Express and come straight out with Hot Fast Service with a smile. Even though there are plenty of restaurants on Mid Rivers Rd, I decided to go with Panda express, which is on of my first choices-all the time. I Love the varieties of entree selections. I've tasted over everything including the $1.25 entree items. I Love Panda Express.. Panda, Panda, Panda, is what I call em.. Thanks Panda Express for providing great service. read more

Only my second visit at this location and will probably be my last! Ordered grilled teriyaki chicken bowl with fried rice & chow mein noodles.........what did I receive? Sweet & Sour Chicken and sticky white rice......nasty! Threw the whole thing in the trash.. The only thing I received correctly was packets of soy sauce......... read more

Arrived at 10:30am on Saturday when it is supposed to be open. Employees were still arriving to work late at that time. By the way, the drive through was already supposed to be open since 10am. They let us in at 10:33am after we stood at the door waiting. Half of the food was not yet prepared and not ready to serve. Then the person who seemed to be in charge (a male with glasses) told us that there was a problem with their cash register drawers being still locked up so he couldn't process a transaction... I asked if they could still run a credit card... he said he didn't think so and we would have to wait while they got this figured out. So I suggested we go ahead and eat to give them time to do that and we'd pay before we left. He said "I don't know about that... I don't think so...". So I asked if he thought my 10 year old and I were planning on just leaving without paying? He didn't have any response just looked dumbfounded. So we left and ate somewhere else that actually has good customer service. We witnessed a comedy of errors of complete incompetence in a very short amount of time and on top of this were directly insulted. Pathetic. They should be fired. No good sense, no ability to exercise judgement or independent thought. read more