We came here for lunch on a Saturday, and surprisingly, I was the first one in line. The service started off great right away. The staff member who helped me was Divina P., and she was absolutely wonderful. I ordered three plates with a variety of dishes, including orange chicken, Beijing beef, Angus steak, beef broccoli, and eggplant tofu. Everything looked fresh and appetizing. Unfortunately, I did have to wait a little for the eggplant tofu to finish cooking, but Divina handled the situation perfectly. She was very kind and offered me a free drink while I waited, which was a thoughtful gesture that I really appreciated. Throughout the entire process, Divina was friendly, attentive, and extremely helpful. Her positive attitude and excellent customer service made the short wait completely worth it. Overall, it was a great lunch experience, and the outstanding service truly stood out. I would definitely come back again because of the quality food and amazing customer service. read more

You can't make this up... this bug was in our food. It's not the first time something like this has happened in Panda Express. This is intolerable and disgusting and they should not be allowed to be open and continue serving and cooking food in any community. I'm about to puke. read more

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Pulled up at 10:53 PM, they close at 11:30, and was told they had "nothing left" except fried rice and eggplant tofu. So what exactly are you open for? We were starving so we took it anyway. First red flag, the bag was tied tight at the drive thru so we could not even check our food before leaving. That already felt off. Got home and wow... the bowl was basically a pile of soggy eggplant and random bell peppers thrown together like scraps. I literally got ONE piece of tofu. One. Then we asked for soy sauce and got handed a bunch of random sauces instead. Not even what we asked for. Christian was the one who helped us, and the overall interaction just felt rushed and careless. I understand it is late and people are tired, but if you are still open you should still be serving decent food and basic customer service. This felt like we are done for the night, take whatever we give you. If you are going here late, do not. You are paying full price for leftovers you cannot even check before you leave. read more

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My order was on time. Lilian was very professional and I was able to get in and out very quickly. The food was great

This place is awesome. I'm so happy to have a location closer to home and our favorite server from TSJ is there. Bonus! The food is consistently good, and the staff is courteous and fast. read more

Our insights: * Staple food order- (plate) half chow mein and half greens for entrees is the honey walnut shrimp and any beef dish (would recommend does not disappoint) * The cashiers and attendants are nice (my kababayans) attentive and prompt to our orders and shows a service with a smile. * The location got renovated and looks new. Dining experience is awesome recommended to eat during downtime hours so you can pick where to seat. read more

Panda Express - Chinese Near Me - Brentwood, California

One of the better Panda locations we've visited. Ordering on the app is pretty efficient when they have someone dedicated to handling those orders. The food is pretty standard. They keep the location clean and decor is what you'd expect at a Panda Express. One of the workers came up to us and was very nice and asked us to do the survey on their website. She gave my daughter an activity book and asked us how our food was etc. We will be back. read more

Panda Express - Bigger Plate with mushroom chicken, tofu & eggplant and extra chow mien (in the background) - Chinese Near Me - Brentwood, California

Lilian is one the greatest customer service professionals I've ever in encountered in a span of 30 sec she greeted me helped me bring my food to my car helped a customer by bring a chair over for them I'd have to say that was a very nice service! My food was good nothing crazy fr but the customer service today 10/10 my food 7/10! Well 8 hit my protein goals. read more

Have been a regular for years , however, they recently did a promo for free delivery, so I placed an order. It was delivered timely. However upon opening it was not my order. Made repeated attempts to call. The auto voice said they were too busy to answer and would hang up. Tried repeatedly. So then tried emails. What a joke. Wrong order still in my fridge, was not anything I. My like realm and still no resolution. Wasted 32.00 Will never use their delivery service again read more

Must try- Best atmosphere, so clean and new. Love this location. Drive-thru -Thank you We love Panda Express. This spot is a perfect family go to for dinner, with healthy choices & my favorite the best orange chicken ever!! Everyone who works there is so sweet. We love Andrea, she is one of the workers who is just delightful. Always helping & going above and beyond. She gave me a free drink, for waiting...her smile is welcoming. So delicious & always on time. Yummm read more

Panda Express - Chinese Near Me - Brentwood, California

These people very unprofessional doesn't understand English good and very very slow taken orders and a little wired.

Please consistently have food ready for all guests. I waited in line inside for roughly 6 mins. Watched while drive up and delivery orders were made. I get it. But plan for that. By the time they got to me, there was no more honey walnut shrimp, string bean chicken breast, or teriyaki chicken. I asked how long... 6-7 more mins. This happens a lot and I usually let it go, but it's really frustrating now. read more

Terrible customer service super small portions and chicken very fatty and not cooked all the way. New establishment due better. read more

The food was ok, what do you expect from a fast food place, right? So, overall not too bad. Workers were fast and efficient. The place was busy and clean. Plenty of parking. I like their drive thru. read more

I went here for the first time and had ordered with the AI ordering tool in the drive thorough. Ordered chicken friend rice, orange chicken and peppered steak with broccoli. The lady at the drive though was so nice, great service. But, less than 30 minutes of eating my food, it made me absolutely sick. It's been over 12 hrs since I ate. I can't keep food in my stomach or in my intestines if you know what I mean.... Absolutely sick to my stomach and it's been that many hrs. read more

This place is newly built,I'm glad it's nearby we also like the drive thru the young guy who took my orders is friendly and courteous,i ordered family meal, orange chicken,beijing beef and beef broccoli ,my orders took a while and i was asked to park in front of the restaurant and waited for the food.My orders are all completed,utensils,napkins and fortune cookies,good as expected,i didn't have the chance to check the ambiance but surely be here again soon. read more

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I never really eat at Panda Express because I like authentic Chinese food and panda is like fast food Chinese, but my daughter wanted to try. I walked in and was instantly greeted by a gentleman named Christian J. He was very nice and attentive as I stared at the menu trying to decide what to order for my daughter. Like I said, I never really come here so I was trying to see all the different selections and prices. Christian provided great customer service. I was in a rush, but he was very quick. I was literally in and out within like 5 minutes. The food was good; we both had fried rice and the grilled chicken teriyaki. I asked for extra teriyaki sauce so everything tasted pretty good. My daughter also enjoyed her meal. But the 5 stars mainly for Christian's quick and fast, attentive customer service. read more

I like Panda and thought because this is new, the food and staff should be good right? Tuesday dinner 6pm and we walked in but the food was sitting for a while. I asked if I could get newer orange chicken and she said no. Cmon it's 6 pieces of chicken right? Also the portions are small. Cmon Panda Brentwood please do better. Yes, I did a the survey. read more

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This review is about a pick up mobile app order efficiency. Please Consider this as constructive feedback about their efficiency as it is very new location. Scheduled for 7:15 pick up and got there 7:10 to get it nice and hot to drive home. In the pick up area there is a convenient digital queue board to show your order in a red, yellow and green status (pictured at 7:15 in yellow status!) I sat near the pick up area to watch, maybe it's almost done or it's on the shelf already. Saw few employees assemble my order that SEEMED efficient. Then my order showed completed as GREEN status with 7:19, not the target of 7:15. I didn't see it in the pick up shelf at that time. Instead, I see it behind the shelf in the prep station WAITING to be tied up, utensils added etc. The gal I saw who put my order IN the bags straight walked away, abandoned it. Not sure what happened.. but wtf. Had to bug the cashier next to the pick up area to check where my order is, and thankfully she wasn't swamped with a line. She double checked the order TWICE (literally) to make sure it was accurate. I asked her if I could see it but she said no, it was complete and accurate. Completed the bag and tied it up. Food quality was fresh. But side dishes were sloppy and meek! Barely got any super greens, no broccoli! Was there a shortage? See pictures. I think that's why the cashier had to double look twice. I'm sure this place still needs more time as it is only couple weeks old. If I had more time I'd talk to a manager. But maybe will do the survey on the receipt. Lone tree and Balfour are the veteran locations and always give adequate proportions. read more

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This is a new Panda Express in Brentwood California off Sand Creek. I really don't like this Panda because they don't give you the quality ingredients that we come to expect for example when I order the broccoli chicken it's mostly broccoli maybe two pieces of chicken and when I ordered the mushroom chicken it was all mushrooms I don't even think there was one piece of chicken in other words someone there is instructing their Cooks to use less meat I guess to save cost on food at the expense of the experience of what their food should be so that's why they are getting one star and until they fix this problem and retrain their Cooks to make it the proper way then one star is what they'll be given every time sorry to say read more

I have to say every time I go they have the nicest employees! Smiling and makes you smile back. Just GREAT service! And the food is so good. Love that mushroom chicken read more

Ordered through App for a Family meal and other items and app said it would be ready at 530pm so I made arrangements to pickup at that time. I arrived at 530 to find out the food had been sitting there for almost 30 minutes. Then when I got home we where missing our chow mein and fried rice which was part of the family meal and the food was cold and did not taste good. This the second time I have had issues with this location. I sent a message to their customer service and it's been 2 weeks of no response. I will not be returning. It is not rocket science to check an order before you bag it. It wasn't even busy when I picked it up!! read more

The bad: 1. Drive through order taker was very rude & rushed through the process & then got irritated with me when I slowed her down to ask for the sweet/sour sauce & other items they forgot to put in my bag. 2. Spring rolls were disgusting. Threw in garbage. 3. Crab Rangoons were over fried & had obviously been sitting in the heat a long time. Threw in garbage. The good: 1. Orange chicken + beef broccoli + fried rice was good and typical of this chain. read more

Terrible service. The girl at the windown gave us a major attitude when we asked for utensils and sweet and sour sauce. They took 10 mins to take our order in the drive thru while we were the only car waiting . The portions are a joke bearly any food for 2 entrees and chowmein. I'm never ever going back. Whoever that girl on the window needs to be nicer to customers. Otherwise, stay away from the window. read more

Panda Express - Chinese Near Me - Brentwood, California

Glad that there's a nearby Panda Express. Place is brand new and clean. Surprisingly, it wasn't that busy, but it might be because it is not right along Brentwood Boulevard and they just opened. Food is consistent with other Panda locations. read more

Panda Express - Chinese Near Me - Brentwood, California

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First, they gave me a small percent of noodles and rice, most of the vegetables Were disgusting! They didn't even asked if I wanted some vegetables in my noodles and just put it inside! Instead of putting orange chicken, they lied that they didn't have orange chicken, but with my two eyes I saw that they had a full bowl of orange chicken... The elderly person behind the counter was very rude, and there was no music at all! They were rushing us to finish eating when we wanted to take our time, and the elderly person next to us told us to hurry up, because more people needed booths, but there was clearly 5 more! read more

I give up with this new location. Tiny portions. Their "chef" needs training. Inedible onion skins, tough stalks of broccoli, tasteless dry rice and chow mein and when DoorDashed no soy sauce, forks, napkins, fortune cookies. Nothing! NOT a good Panda. Going to other location from now on. Given them 4-5 tries...no improvement. DONE! read more

Panda Express - Inedible Black Pepper Angus Steak - Chinese Near Me - Brentwood, California

I got sick from the food we picked up from here on Sunday night. Pretty sure it was the fried rice. That's the second time I haven't felt great after eating there. But yeah we'll stick to other locations that don't have a problem like this one does. read more

Rice was the worst I've ever had. It was undercooked and no flavor at all. Service was bad too. Food looked like it was sitting there for hours. Not a welcoming atmosphere either. read more

Panda Express - Fried rice - Chinese Near Me - Brentwood, California

5/5 Stars for having good customer service and support in making the mobile order take-out to-go a successful experience, despite the delay in pick-up time. The customer service representative is very responsive to accommodate with my delay by offering me a regular large fountain cup drink while I waited for my order. This is really good customer support and communication to me. I enjoyed watching them cook and prepare my order. I saw the hot fire heat coming from their huge wok as the chef stirred fried up all the menu items. Seeing their hot deep fryers and watching the hot egg rolls and cheese Rangoon getting fried made me feel so hungry. The appetizers are really delicious. The apple pie roll was really delicious and coated with white sugar and brown sugar. The chicken egg roll tasted like small chimichangas burrito and their veggie spring rolls were so tasty. Everything on Panda Express Chinese Kitchen menu is delicious and worth the wait. And, you would get more foods for the same price as other restaurants. And, the best part is the fortune cookies. read more

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I don't know why I can't find a panda that's food taste decent not over cooked and tasteless used to be better

This location in particular never has any items ready. I've been here a few times and not once have I been able to order and leave. It's ALWAYS a wait. The drive thru is so narrow good luck if you have a large vehicle. There are car marks all over the retaining wall from people hitting it. The food is garbage. I know it's panda but I'm not sure it's even real meat they are serving at this point. read more

The food was good . I ordered from the drive thru today November 7th at 1:15 pm . and , the lady that at the window wasn't friendly at all. She didn't even say Hello , thank you , goodbye not a word!!! I realize after pulling off . That she didn't ask me if I wanted sauces . I drove back thru and after waiting like 2 minutes at the window she finally opened it . I asked her for sauces . She still didn't say a word. I don't know if she was having a bad day or is always this unfriendly. Working with Customers you should always put on a smile and be polite . read more

We ordered $54 worth of food. They were out of the sauce to make Beijing beef. They messed up my wife's order. We ordered through the drive through and when I got to the window she asked if we had one plate (we ordered 4 plates). They said they were waiting for the Chicken dish to be cooked and if I could pull around to the front and they would bring it right out . I did. After waiting 10 minutes I walked in to see what was the holdup with my order. 3 employees were standing around laughing with each other. No customers were inside. I asked what was taking my order so long. He walked over to the drive through area and picked up my order that was just sitting there. I asked him how long it had been sitting there. He said that the person taking the drive through orders had been slammed. (Remember 3 employees standing around laughing and having a great social time). I said "so I am less important than new customers that have yet to place their orders?" He said "sorry boss". I will never be ordering from this company again! read more

We were so happy to see a Panda was opening closer to our house and couldn't wait to try it. We have since given it a try 3 times now and have been very disappointed. After the first and second time we thought, maybe they just needed to get the kinks worked out... After the 3rd time I now think they need a training lesson. Our first and second time our orders were definitely not regular size orders. It almost felt like they didn't have enough food for all the orders at the time so they skimped on full portions. The third time we ordered online pick up and got home with the wrong order and it was also not a full portion. After taking it back they said, "oh sorry" and threw in a free egg roll (which we don't like). Also, when we walked back in to tell them about the wrong order the employees were sitting around eating (big plates of food) I think we may wait awhile to go back to this location. PANDA, PLEASE FIX THE PROBLEM read more

Service sucks. Portions are little. The chowmein and kung pao chicken doesn't taste right. Very poor customer service,

Had a great experience from beginning to end! Ordered at the drive thru and food was hot with well served portions. The girl that took our order was really nice and made sure our order was correct. Will definitely be going back to this location. The drive thru is a plus. read more

Food had no flavor and made us sick! Fast service but they need to learn how to prepare food. The chow mein was mostly all vegetables not even really cut up. I had whole onions and everything in there. Orange chicken had no flavor. And Kung. Pow is not even hot. Will not return. read more

Don't go to this location its absolutely disgusting they don't cooked their food correctly. My son and I bit into 2 different pieces of chicken and both were chewy and uncooked. On top of that they messed up on our order when we ordered online. I think they need to do some retraining at this location. The one on Balfour is better avoid this location read more

Panda Express - Uncooked chicken - Chinese Near Me - Brentwood, California

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Excellent customer service! Food was delicious and hot! I enjoyed my dinner. For the price don't complain!