We usually have a good experience at this location but today and the last time we ate here were awful. Staff was rude and very adamant about rushing us through with nobody in line so they could sit and chit chat with each other . The lady taking our order through the drive thru today didn't listen to what we said she just talked over us and pushed us through as fast as she could. My boyfriend didn't get the food he ordered we just got double of what I ordered through the drive thru today. Super disappointed in this location! We will definitely go elsewhere from now on! read more

It is 9:45pm and Panda sounded perfect for dinner tonight, I see that the open sign illuminated in the window and google the internet tells me they are open until 10. I park, walk up and pull on the door. Locked. The worker inside looks up and stares blankly. Maybe it's only drive thru this late, so I go to the order area of the drive thru. Nothing. Thanks for closing 15 minutes early, I didn't really want teriyaki chicken anyways... read more

I can't seem to figure out how to direct message you. You can email me at: cljackson1970@gmail.com Thank you, Christina Jackson read more

Additional side of brown rice ordered- so under-cooked it was hard! Crunchy. Kung Pao chicken cold, Beijing chicken Luke warm - called to inform manager - sorry we can't do anything without a receipt. So I described the two employees who helped me 15 minutes earlier - then ... she said 'oh ...ok we'll give you an extra entree next time. Yeah ... like there's gonna be a 'next time'! read more

Hit or miss. If they just cooked it then you're probably fine, if not it's been sitting there for dog knows how long and most likely inedible. The kids that work there are usually very nice. Do the online survey on the receipt for a free extra entree. read more

Avoid this place. I got two plates and a kids meal, when I got home - none of my orders were right. I asked for half & half friend rice & chow mein, however, I only got the chow mein but rarely noodles but tons of cabbage. I asked for teriyaki chicken with sauce on the side for kids meal and was disappointed when it was orange chicken. Never going through here again. Redmond location is better! read more

I come here every once in a while for lunch breaks and occasional dinner, and they never disappoint. Just tried the new honey sesame chicken yesterday, it was amazing! read more

I understand that when things get busy and hectic you get stressed out but that's no excuse for letting your customer service fly right out the window. I would know because I worked in fast food. I was craving orange chicken the entire day so I decided to go down there for some dinner and I wanna double orange chicken and they proceeded to tell me that it would be a 15 minute wait so I change my mind I got black pepper chicken and wanted to order a Fanta. I then get asked if I want strawberry or orange and I say I want orange and they proceed to tell me that they don't have the orange. Well if you don't have orange then don't even bother to offer it. I get up to the window to pay for my food and the guy at the window didn't even tell me my total I had to ask for it, proceeded to give me my food, then my change and said here and then slammed the window shut. Such a huge disappointment. read more

A standard Panda Express experience but the service was great. Staff all knew what they were doing and kept the line moving during a lunch rush. read more

Filthy filthy filthy! Not a clean table in the place. 1:20 pm. This is absolutely the worst one I've ever visited. Finished my entrée and side waiting for the other entrée to cook. They brought it out and the chicken was pink. Photo attached read more

Panda Express - Chinese Near Me - Bend, Oregon

I like their food, usually. You have to watch it though, went in yesterday and the wife had the chicken mushroom, and she said it tasted "old". Not sure how that can be because they go through it pretty fast, and are constantly making more. But i had the Bejing beef and it also tasted "old", kinda dried out and stale and I know they had just made it, because we had to wait for it. The worst part is though they serve this hot food in Styrofoam. Styrene which leaches out of styrofoam into food and liquids is in all of us. Even though studies as far back as the 1980's showed in tests of 1000's of people that they ALL had styrene in their fat cells, because the EPA can't find a causal effect between styrene and cancer, neurotoxicity, genetic mutations, harm to fetuses, harm to children and other ailments the US GOV still allows people to sell and use styrofoam containers for food. Of course even if they study styrene/styrofoam they do not know what effects it may have in combination with other chemicals we're exposed to everyday. It's that chemical soup we get exposed to each day that the EPA has very little data on. After yesterday's experience, we won't be going back to Panda ever again. At least this time they didn't short us at the drive-up. Previously after being shorted repeatedly at the drive-up I tried to complain to their corp HQ. Never could get anyone. Twitter went unanswered. All attempts at calling failed. Finally filled a BBB complaint after figuring out their parent company and verifying I had the right place with the BBB. They did not respond to the complaint and it's now marked "unresolved". read more

Most Pandas are pretty identical, you can always count on them. Not this one. Somehow the food is all below average in taste and temperature. Also the staff is rude. read more

Orange chicken was so spicy it burn my tongue. Customer service is lousy; spent more time serving their drive thru than the customers inside. Had to wipe down table. Entrees ran out...shall I continue? read more

Very good food, all fresh. The workers were also very nice and welcoming - One worker, Lehn I'm pretty sure was really amazing and friendly.

Horrific. Been to this location a few times and tonight will have to be the last. Yelp says they close at 10pm... the front door to the restaurant says 9:30. My husband and I walked in at 8:20 and they had all the chairs stacked on the tables, were sweeping the floors... Did not greet us or say hi. The cashier who was sweeping at the moment said nothing, set his broom aside like he was annoyed, and started to "serve" us. As we sat down at one of the booths to eat, TWO employees began vigorously mopping next to our table. In our direction, just a foot away from us. At 8:30, another customer came in and had no choice but to walk over the drenched floor. The employees, again, said nothing. just watched him walk across the restaurant to the counter. One of the employees even turned the OPEN signs off, hovering over our table from the booth behind us. I was getting so irritated by the incessant mopping and sweeping, that my husband and I decided to leave. As we were walking out, the MANAGER and two employees were just standing around and did NOT say a word to us. I took a photo of the clock in our car as we were leaving, and a photo of the restaurant an hour before close... My husband and I both understand working in a store/restaurant, and we are the LEAST picky people I know. We will eat any dish served to us in a restaurant even if the waiter got our orders completely wrong, but this... was OUTRAGEOUS. read more

Panda Express - what the restaurant looked like at 8:30pm when the door clearly states that they close at 9:30, and Yell says 10:00pm. - Chinese Near Me - Bend, Oregon

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DO NOT order from here. They are always out of the the item you want. They do not make enough at night and the management is lazy and doesn't know how to run this store. Wait times are usually 25 min. EVERY SINGLE TIME is a waste of time for us delivery drivers and the customer ends up not getting their food. I hope Panda upper management reads this because it is a real problem. Management needs FIRED! THE WORST!! read more

The best Panda Express I've been to! The food was fresh and delicious. The steak was tender, veggies nicely al dente and my super picky son loved the walnut shrimp. The service was very quick, accurate and efficient, which is all I ever ask for. The employees did look like they were tired and harried, but that's to be expected with an assembly line of people pouring through. The restaurant was clean too. When we left an employee was already nearby to clean up our crumbs. read more

We love to eat at #pandaexpress. This time the 5 stars goes to Tina for being so supportive, helped us make some great food choices. Tina's amazing! read more

Experienced the drive-though recently. There was no one ahead of us and our orders were correct when we received them. We received our food quickly but there was only one fortune cookie was in our bag...so sad. I can't give anything more than three stars due to the quality of the food in general. I often find myself chowing down on broccoli beef and then questioning the origin of the meat...and then trying hard not to think about it. Same with the shrimp... At least they have brown rice now! read more

Terrible service! They give small scoops and SLOPPY/MESSY at it too! They cheated me out of the meats in the beef and broccoli. I brought it to the server's attention and asked if he see any beef on my plate?! I demanded that he put some beef with the dish! THIS PLACE IS GOING DOWNHILL!! read more

Not sure what to think. We drove up and parked and our 8 and 9 year old grandchildren read the large banner on the front of the building describing "Wednesday family fun days. Games and prizes. 11-8pm." They were so excited. It was Wednesday just before noon. We get inside. No signs of fun. Wait a long time to be helped. Obviously short staffed. And not very happy staff. Drive thru- no waiting. They were obviously to be serves first. We finally get to the register. We ask about "family fun day". She responds, " yah, that's on Wednesdays. " I say, today's Wednesday. She says, it is? I thought it was Monday. She says, yay, I think it starts at two. No, I said, the sign says 11. Oh wow. I'll have to tell Jess to get the games out. We ate our food. The kids kept asking, when's it going to start? Anyway...false advertising. Quite a let down. read more

When we went through the line I noted to the young lady the eggs rolls and Rangoon's were over done. She snapped back "They're Fine!" My girlfriend wanted the rangoons and I wanted an egg roll. I was stunned so I just looked up and tried to figure out how I could have spent 10$ on such poor food and insulting service. The girl running the register actually said to my girlfriend right in front of me "He looks like he's in his own little world". I honestly feel sorry for the adult manager who is forced to work with these childlike millennials In my little world customers are treated with respect and trash isn't served as food. Minus 5 stars read more

My family went to Panda Express frequently in the Portland area for years. After moving to Bend a year ago, we went to this Panda Express 3 times and we don't plan on coming back. The employees are rude, the tables dirty/not cleaned up, each time they have been out of main items like chow mein, and the cooks aren't very good- the dishes come out soft and oily. read more

There's a mutual understanding between a customer and a food industry worker. Going 20 minutes before a place closes you might not get your top choice, but you're willing to settle. Out of Orange chicken? That's fine, I'll settle with beef and broccoli. Out of that too? Well what you do have for left overs I'm not picky. It's an unspoken, mutual understanding. Sadly, that understanding was lost tonight. Lights off, food packed up 20 minutes prior. To top it off, two of the workers ducked behind the counters as I rolled up to the window. Y'all ain't that fast I saw you ;) I understand workers these days deserve a decent livable wage, but in return doesn't the customer deserve a decent experience and be able to be served AT LEAST till actual closing time? Kind of sad I have to ask for the bare minimum here. Great thing about todays world is I have options. I could take it upon myself and get the bags of orange chicken in the frozen isle and learn to cook it myself at home. And hey, if I mess up or suck at cooking it, maybe I too can just duck behind my counter tops and wish my problems and responsibilities away. Panda. You've always had a special spot in my heart, but tonight's actions...heartbroken. read more

Thanks for making us drive to the furthest N part of town just to not have orange chicken on Sat 2/2/19. How are you not prepared??

Rude, rude customer service at night time. No patience for anything. Horrible experience.

I really enjoyed it. I have tried 3 local Chinese restaurants and say that Panda was comparable. My fickle 16 year old loves it and that works for me. Mushroom chicken yum read more

Iv ordered 3x through door dash and every time i have ordered, my fountain drink taste like straight up half soda half carbonated water completely disgusting! Seems like their watering down their drinks and i will no longer be ordering online! read more

Fact is, the place is so loud. It is hard to hear. The entry area where you order doesn't give you a clear view of the menu board...but....I must say, the food is very good. The place is clean. The employees are exceptionally hard working, accommodating and very nice. read more

Breanna was an amazing attendant! We went through the drive thru and she was friendly, helpful, and personable.

Was the worst tonight will never eat there again! I had orange chicken tonight and it was very cold I looked down and it was raw! And the co workers there didn't seem to care! Very disappointed! Don't even wanna give it one star! read more

Food was good, but restaurant was dirty. All tables were not wiped down. The floors had napkins & food on them. No one wiped a single table the entire time we were there. Ugh! read more

I realize that this is fast food, but come on! Always out of Orange Chicken, which is the only thing on the menu most kids will eat! Figure out how to not run out of it. Make me pull around front cause I ordered Orange chicken, that's fine but don't let me watch you give away my order to two other card before coming back looking at their receipt taking the food back and finally bringing it to me! I am so pissed I would have thrown the food back at you had you not already made me late to go pick up my kids from school. Guy said it was the managers fault as well! Distrusting! Get your crap together! read more

Absolutely filthy! This has to be the dirtiest fast food location I have ever seen. 4:30 on a weekday with two people sitting down to eat and every table is covered in left over food. The floor had food and trash everywhere. Chow Mein was burnt beyond eating. The staff is rude and unhelpful and completely unaware. As a restaurant manager this is absolutely unacceptable. With the pick of several other Chinese places in town please pick a different one! read more

First time to Panda Express. Bad news. I'm vegetarian. They had probably 8 chicken dishes, and 8 beef dishes... they had 1 veggie option.... mixed veggies. No protein options. Chow mein was not so good. read more

Great customer service. Emma H was very professional and helpful. The restaurant was nicely kept and clean. Overall a great experience.

Always awesome service at any panda express. Love this location, and the workers are chill! And they give out samples

Luis S has excellent customer service skills! Luis definitely made my family and myself's visit the best by far! And we usually don't eat fast food! Good job Luis! Thank you! read more

We moved to Bend from Los Angeles where I had a Panda Express one mile down Sunset Blvd. from my house. When we found out there was a Panda in Redmond we went once or twice but I refuse to drive 20 miles for anything, so I flipped my lid when Panda came to Bend! The manager John is amazingly awesome, he remembers us every time (probably because we are there twice a week) and sometimes we get freebies (shhh). The service is slow, maybe it's the newness of the employees? Most of the time the customers have no idea how/what to order and we end up in line behind some Bendite who has never tasted the magic of Panda. It isn't "authentic" Chinese food by any means, but it's consistent, and it's Panda. That's enough of an argument for me. We will eat here forever and ever even if we have to wait in line forever and then wait again for fresh cream cheese rangoons to be made (worth it). YUM! [Also,as difficult as it may be to hold it together, try not to steal the beverages from the self-serve soda dispenser - it's juvenile and not a good look. If you want soda, buy a cup. Self-Serve does not mean free. ] read more

I've been waiting in the drive-thru line for the duration of six songs. I thought I was going mad.