Okay here's the thing, Panda Express is decent the food on this visit was delicious. However I'm VERY VERY VERY SICK OF THE STINGY PORTIONS. I have had this issue at Fairview now Avon as well someone with a bowl gets visibly more food than somebody with a plate not acceptable but they always say that's how it is and refuse to give you more. Same went for today one bowl had double the chicken of the other 2. No matter what you offer me I'm never going to Panda Express again, ever I've given too many chances. read more

Despite the negative reviews that this place has, I can't say I have any complaints! Driving by it multiple times, I promised myself I would come here soon. I was excited Panda had become there own establishment. When we came in, we were greeted and served very quickly. The employee was kind to explain how the bowl works opposed to the plate, given that it was our first time here. One thing I was not a fan of was that the lady didn't tell us that steak was extra until it was already on my plate. I wouldn't have gotten it if I knew it was $1.50 (kind of a lot just for a different kind of meat?) but felt bad because she already mixed it with my rice. Anyway, the employee overall was very nice and helped us all the way to cashing out. The dining in experience was quiet and very clean. I can say I had a pretty good experience and would consider coming here again when in the area. read more

Panda Express - Chinese Near Me - Avon, Ohio

See all

Obviously an establishment doesn't end up with a 1.5 star rating on Yelp for nothing, so to echo what many others have already stated, here is my experience... My husband and I have been here 3 times within the past month or so. We used to eat at a location in Columbus, so we were happy when they opened one up here. Unfortunately, this Panda Express needs serious help. Each time we have visited our food was totally fine, so there's no problem with that. But the staff here are so incredibly slow that you should expect to sit in the drive thru for at least 15-20 mins. The past 2 times we went the drive thru was closed for whatever reason (they literally parked a car there to block it,) so we needed to go inside to order. The people working inside are sadly just as slow. It's essentially a cafeteria style line where you just point at what you want, so you'd imagine that would be quick, but some of the employees still move at a snails pace. Now, as long as the food is decent I can handle slow employees. But what I cannot handle are the attitudes! Today, a girl Aryanna (sp?) was serving us and she was incredibly rude, had such an attitude, didn't listen, and then argued with us when SHE misunderstood the order. Then she stops in the middle of making our order and asks another girl to do it. The next girl was nicer, but this poor girl puts our containers in the bag and pushes it across the counter to me, and the food starts spilling out inside of the bag. This has happened every time! I mean guys, it's really not hard to put the containers in the bag in such a way that they don't spill, I promise! I know it seems ridiculous but it's clear that they seriously need shown how to do this. The icing on the cake though, was a letter posted on the door of the restaurant from the manager Darlene, basically telling customers that it's the holidays, the holidays are stressful to everyone, and if you take your frustrations out on her employees you'll be asked to leave. I had to laugh out loud at this because firstly, it's incredibly unprofessional. But secondly, because the manager legitimately must not realize that the people who are probably "getting frustrated" at her employees are frustrated at the fact that a majority of the employees are slow, rude, and incompetent- it's not because it's the holidays!! Perhaps if Darlene would hop on here and read these reviews, and take the customer feedback into consideration, maybe she'd realize that the frustration lies within the attitudes and competency of the employees, and that the holidays have nothing to do with it. Bottom line- the food is fine, the employees are subpar, so it is what it is. We'll still go there because it's the only one up here, and because our food has always been fresh and tastes as it's supposed to. But 2 stars is all this restaurant will be getting from me. read more

I ordered 2 teriyaki bowls and asked to place the sauce on the side but I didnt get any sauce, I called in and they said I was supposed to ask and the person working at the counter was supposed to ask to. Since when do does a bussines puts the blame on the customer for their own mistakes? Their customer service has been very poor and unprofessional! Need retrain staff or replace them. read more

One of the most disgusting meals I have seen lately. I was skeptical to come here in the first place, and I I wish that my perception was what ruined the experience for me. My MIL loves the orange chicken from here and since she was visiting, we stopped by to get her an order. And decided to get a combo platter to test some things out. MIL enjoyed the orange chicken. She did not enjoy her fried rice- which she said she usually does.. so these issues may be just the location? Basically the fried rice and the lo mein sides were inedible. Like as in, are those styrofoam noodles or real? I mean, I never meant a noodle or fried rice I couldn't eat but this was the moment!! Disgusting. The entrees we tried were super meh. The fried general tso's was 'fine' because it's fried meat covered in sweet sauce. Sooo hard to get wrong. Same thing with the orange chicken. Beef with broccoli was just broccoli. I was seriously just curious what the beef even looked like. Good chunks of broccoli though, if you are into it! Overall, I thought this might be a nice hangover spot (drive-thru clutch) and random pregnancy cravings. Um, no. Save yourself the horror and make your own fried rice (so easy and not disgusting!). read more

I think of Panda Express as "mall food." in fact, this is the first time I've ever seen a location outside of a mall. But we wanted something quick and cheap for lunch and we were passing by. I agree with the other reviews, slow as can be! They had THREE people putting orders together and not one person on the register?!? The funny thing is besides my self and my husband, there were only 2 other people ordering. We're not talking about a line out the door here, people. The food was good. I think for the price, we got plenty. But the biggest highlight of the whole meal was the drum roll please..........the CHORK!!! Who knew?!?! read more

It's ok. I do have some constructive criticisms though. So, I got: The plate so two entrees plus one side: I got two of the same entree bc I was in Baltimore a few years ago, near Jessup I think, and there was a Panda Express there in a strip mall across from my hotel. The hotel was a Holiday Inn and they had a great breakfast buffet btw. Anyway I went there like 5 times which is really saying something bc the way it's set up its a real bitch to get there from across the street bc "to make a Left you have to make a Right" sort of deals. The Beijing Beef is my Jam. So I got two. I chose the Brown rice as my side. Ik ik lame. But my tummy has been nauseous so I figured to balance the medium spice in the beef rice would be best. I was right. The brown rice was actually cooked perfect. I work at an Asian place so I'd know. The portion is very small though. I can't imagine what the single plate would have looked like. Other than that great. I also got the veggie spring rolls, not good, tasteless and mushy. I've yet to have a good veggy spring roll. It's always the same, tasteless and soggy. Which makes me think they've been frozen at some point. I also got the cheese Rangoon, actually pretty good I liked these it's 1.90 per app but they're smaller like a bento I like that too. The dipping sauce, which btw spring rolls came with no sauce, no soy either, was different there's like a flavor of idk mango or pear idk but it's not bad, just different. The drive through took awhile, but the cashier/order takers was nice, I said I needed to look at the menu I'd never been there before, the menu differed from the one in MD, and she was nice asked if I had questions. Pros: nice service, good main entree, rangoons, accuracy of order Cons/Suggestions: veg spring rolls are yuck, portions are too small, no side sauces (Americans need sauce that's a fact of life), drive thru speed could be quicker, Add desert (fortune cookies don't count), Expand menu Mains read more

If you complain about the food you're out of your mind. The service is usually slow though.

I lived on Panda Express when I lived in CA. I had it all the time. And when I moved here I was sad to see no Panda Express. The closest one to me was at cedar point. And I almost went just for the food. I think I was the most excited person to see this coming to Avon. I would pass it everyday on my way to work. And see the progress everyday. I was thrilled. Well I went as soon as they opened. And was so sad it was so horrible. Nothing tastes the same. Everything is either soooo spicy or not cooked long enough. My favorite is the chow mein and it was so gross. I know the orange chicken says spicy on it but I could barely eat it. And those two things were the only thing I got in CA. Orange chicken chow mein. Avons restaurant was horrible. The staff weren't even that friendly. Went to the drive thru today at 4:00. Ordered mushroom chicken. Was told they were out of it for the day. For the day???? Really. You still several hours to be open. Heck you still have a dinner rush coming in and you're out of a main chicken dish for the day. read more

Panda Express - Chow mein.... or is it cabbage with a side of a noodle or two - Chinese Near Me - Avon, Ohio

Shannon was EXCELLENT! She took the time to make sure all 3 of my plates were done right, she added enough Terriyaki sauce to the chicken & rice and and you could tell she genuinely cared. Thank you Shannon! read more

Food was not that good. Totally changed my opinion of Panda Express, even worse they got our order wrong. After this experience I never want Panda Express again. read more

Makes me sick every time I go to this restaurant. Thought it was just me, brought friends and they got sick too. This place has gone so downhill read more

The foods not bad here but you always have to wait. I think they're a little over priced. I can go to one of the local Chinese carry out places & spend about half the amount of money for the same amount of food. Employees not that friendly either. read more

Everyone was nice and smiled, the restaurant was very clean and the service was quick and easy. The food was fresh.

I think they have new management! Thank God! The ladies at the counter were very very friendly and genuine. They seemed to have turned the place around. If they keep this up, I will definitely return! Bravo Panda read more

This place is overly priced! And, sucks~ First off, they gave me the wrong take out order. The girl put the wrong meal in my bag. Got half way home(which is not that close) and turned around. Therefore, I was not happy at all! How can you put the box thats right in front of you with my other orders in a different bag? Whatever! Then, finally got home---My kids and I think it isnt good. My daughter cant eat it due to it being to spicy. And, my son is not fond of it. And, myself....we all agree the chow mien noodles are so dry. Its too spicy. Not much flavor honestly. I would rather go to my local Chinese place where we can get a great lunch special for $4.80. And more food too. read more

I am so excited to have a local Panda Express! I love the chow mein! My children love the orange chicken. Service is very friendly. Just avoid the drive thru, it will take forever. read more

Our food was good, service was horrible, food ran out, staff was not pleasant. Will not be back

Very unhappy tonight try to use coupon code on online ordering manager told me could not be done promo code on back of receipt does not state online orders excluded asked for corporate number manager didn't know the corporate number call customer service the rep was rude explain to him that I would not be returning to the location he did not seem to care place is always busy and slow service read more

Orange chicken was hard as a rock, had to throw it out. Have had good experiences at Parma Panda Express. Not at Rocky River location.

The worst panda express for food. The food just taken home was greasy and no flavor. Very little selection here. Horrible food for taste and done read more

Once again this place never fails to disappoint. I went here to get some lunch and decided to go in since the drive thru line was long. Once inside I was asked if I had an online order. I did not since I was planning on placing an order. The lady inside said they cannot take my order and it would have to placed online or drive thru. So I walked out and as I was walking out someone outside that parked asked if they were taking orders inside. I said nope, only online and drive thru so that person left. I also left and went across to another restaurant to which there are plenty of choices right next to each other. It's obvious the employees here don't care about losing business after all, it's not their money. Despite many restaurants dealing with the covid restrictions and many can't wait to get people in, this place was not welcoming. I will not be going here any more. Thanks for making my decision easier and I will let others on social media know what your rules are. Even through the sign on the door said 10 people max and I was the only one inside, they would not take my to go order. Good luck. read more

I have been to many Panda Express restaurants throughout the country I have to say that their ingredients are good then the dishes are good but the execution at this restaurant in Avon is poor there is no taste to most of the meals there is a lack of organization when it comes to preparing meals and then checking people out at the register lack of experience poor execution doesn't matter how good the franchise's it won't work. When you walk in most of the dishes are empty or old and not fresh. Very disappointing. Have tried it now at least 10 times. read more

I have been sitting in the driveway for 25 minutes now. Still two cars in front of me that haven't moved yet. No warning that the service was behind. read more

Ok ... 2 days in 1 week ... drive thru took 18 minutes to get to the window, then another 7 to get the food AFTER I got my drink and paid. Both days, same experience .... So today, third day, I figured I would go inside and try that line, it should be faster ... Nope!! What is going on inside is not only slow and mouthy servers, but most people just try "samples" until they're full, then order a bowl to get out cheap, and leave a huge line behind them. I was 3rd in line. 24 minutes later, I went to a different restaurant ... after watching 2 ladies in front of me with kids, getting samples of freaking everything, giving it to their vultures of kids, ordering 2 tiny meals, and leaving ... 12 minutes of samples per group ... it was ridiculous!!! Does this restaurant even care that they're getting ripped off? Oh well, I don't even care ... I WILL NEVER PAY MONEY TO THE AVON STORE AGAIN .... and neither will anyone that I know!! Unbelievable that a franchise owner let's this happen ... let's the rude management hire incompetent line workers to keep business flowing ... My orange chicken was overcooked ... way overcooked!! It was more fried breading than chicken ... The lo mein was as dry as the napkins ... and it was very bland! General tso was the same as orange chicken above, but spicy ... really, really spicy! And forget about the steamed veggies ... they're warm, I'll give them that ... but cooked?? Heck no ... they were as hard as fresh out of the produce department ... the broccoli wasn't soft ... at all!!! It's not hard to steam veggies ... but it does take time ... and they apparently don't have the time to cook the food properly ... or they forget about it when it's cooking and it gets overcooked, hard as a board, and dry ... NEVER AGAIN!!!!! And Panda, don't bother responding to this ... this isn't for you ... this is to warn others to SAVE YOUR MONEY AND GO SOMEWHERE ELSE .... THIS PLACE STINKS!!! read more

Second time at this location. So nice that they have a drive thru and outdoor seating area! I got the orange chicken for the second time, asked if the recipe was different (chicken breading looked a lot different) - no response, was just given a sample. It was not good this time . I also think if I'm ordering to go from inside, they should put utensils in the bag for my rice.. didn't think to have to walk across the restaurant to grab a fork before leaving? Glad I checked my bag before leaving the area. Disappointed with this experience, hoping next time it will be as good as my first visit! read more

Probably the worse Chinese food I've ever had. I wasn't expecting greatness but I've had mall food court Chinese and figured it would be similar...but it tasted microwaved. The egg rolls were soft. Rice had that day old reheated flavor. Pretty gross. Won't be back. read more

Very disappointed. Paid 10$ so i had to eat it, it was edible but wasn't good. Won't go back, next time I'll goto salad kraze or the buffet in Sheffield. read more

The person that waited on us Eneth C was very friendly. We told him we have never been to Panda Express he explain to us all how it works and told us about the food. Eneth is a very good asset to your company and will most like draw people to come back to your restaurant. The place was very clean. We eat out a lot and this place will be added to our list of places to go too. We did not try the free offer of the shrimp cause we do not like shrimp. read more

Not so great, chicken didn't have that much flavor and rice was dry with weird texture. Ended up spending $8, the reality is there are authentic Chinese takeout places in the area where you can get twice as much food for only $6.75 including an egg roll (Panda Express charges extra for theirs) I would rather go somewhere else. read more

When they first opened the drive thru was terrible, took forever. Recently went there again and it seems they worked out all the issues, great selection, great food. read more

I Have been driving by that store all summer watching it being built and I was exited to finally try it out after noticing it opened up a few weeks ago. I waited a few weeks before going to try it out So they would have time to establish good service. I went through the drive through on a Friday night around 6:30 and was highly disappointed in what they gave me. The cheap styrofoam clamshell to go box they gave me had very small portions of enterees and a heaping amount of side noodles. Not proportionate what so ever. I felt extremely ripped off for the 7.00$ I payed. There was only around 5 tiny bits of meat in the whole to go box. They didn't even give me utencles not to mention a napkin or a single packet of soy sauce. Do your self a favor and just go to the Wendy's next door JUNK!!!! read more

The placed smelled good. That is the closest I got to eating. I left after waiting 23minutes. Not only was the service incredibly bad - they cared less about my wait and when I asked how much longer after waiting 18 minutes - all was said "shes' cooking it" so after another five and seeing my fried rice sit in a styrofoam container for over twenty minutes and not knowing if "shes cooking it" meant 3 minutes or 30 minutes - I walked out - and they cared less...... painful experience after putting in 9 hrs at work. read more

Stopped by for lunch today after Walmart. The crew took a few minutes to take care of the two people ahead of us, the guy with the headset started on our orders then passed us off to a girl after getting a drive through order. No problem. My wife had the Kung Pao Chicken bowl with fried rice, my daughter had the String Bean Chicken Breast bowl with fried rice, I had the Beijing Beef bowl with steamed vegetables. We all enjoyed our meals. Even though the Kung Pao and Beijing Beef are supposed to be spicy they were very mild compared to actual spicy oriental food. The steamed vegetables were excellent for a fast food place. The serving line and dining area was very clean. read more

Seems that I am always held up in the drive thru line because they are continuously low on one of the items I continue to purchase. Funny because the other people must feel the same way because each car has to wait 5-10 minutes every time I come here. Food not consistent in quality, actually kind of better quality when I have to wait because it is more fresh, but as a ex-worker in the restaurant business, I know it isn't hard to have consistently fresh food. read more

Avoid the drive thru at all costs - unless you have 20 mins to wait for sub-par Chinese food. And don't expect a "Sorry for your wait".

Pretty sure I just got food poisoning from there. It was the only thing I had to eat. BEWARE

I just ordered a Beef Broccoli bowl, and the amount of meat is so small I could make a sandwich at home with two slices of thin ham or whatever kind of lunch meat, and it would be more than the beef in this bowl. That is a crime for $6.10. I ordered inside and the staff was pleasant, and the place was clean and fresh, But I can't get over the amount of meat, If I could post a picture of it I would. I might have to call them and complain directly too. read more

Food was bland. I ordered online to pick up in store and got there three minutes earlier than pick up time and they had yet to print and start my order. Drive home (20 minutes away) and instead of beef and broccoli I was just given broccoli. Will not return. read more

If you come to dine inside avoid parking on the south side of the building. The drive thru line is very slow and you will be blocked in. The overall layout of this establishment is horrible. They don't have a grasp on the concept of a drive thru. I have been in line for over 20 mins and still 4 cars back from the menu. The food is the only thing we come back for. Ill give them the benefit of the doubt with 3 stars since they have only been open a week or so. They have a ton of work to do to get to a 5 star rating. read more