9/17/19 - used doordash for the food delivery. This is the second order I've done in 2 days. Both times the ragoons are overdone with hints of burnt. Ragoons usually come with sweet and sour, and both times they haven't. There is no way to add this to the app as a message, but you would think they would know to put some sauces in the bag. I love the chicken, it's a bit inconsistent sometimes when you order, but overall the flavor makes up for a lot. read more

Got really bad food poisoning will not be going again. Food is okay but definitely not worth getting over again.

Well it looks like from the previous reviews that this place is consistently terrible. Not much new to add from me besides they are indeed terrible, unless one or the managers (I think Julia) is running the show. Then they are fantastic read more

Gavan is a astounding employee. Excellent service with a smile !!! Definitely want to come back to this type of service!!!

A great team who are dedicated to excellent service. An angry customer took out his bad day on the staff, despite this they went out of their way to please him. This was 15 minutes before closing and the customer expected them to cook a new batch of Spring rolls, and then he just bought 1. Although the man was rude, no one complained about him after he left. That's truly professional! Kudos to this team! read more

It was one of the worst service I have experienced.The worker would not listen to our request. Then she rushes us and kept trying to change the order.Didn't even put fork, hot sauce, napkins . By the time we got our food we where so over the bs that she has cause. Still the worst service ever the location is Arlington/ Smokey Point Washington read more

I don't like leaving a bad review. But, I must. This location sucks. My husband attempted to get an order for the two of us and there is barely enough for one. And the food looks "aged." Hey Panda Express in Arlington, please get a clue. You were not doing us a favor, we paid you. To say we were bitterly disappointed is a huge understatement. We will never be back to this location again. BTW, they didn't even earn the one star, my husband told the server this is for two. We were happy to pay for two. TWO ORDERS!!! Not this sloppy one serving. Grrrrr. We paid $16 for this. One disgusting portion. Just ate. I don't know how you burn these, (cream cheese wontons) but they are. The cream cheese has an odd texture. I broke a piece off, it's stale. I threw them away. The rest of the meal was substandard. Who ever threw this meal together shouldn't be in the food industry. read more

Panda Express - Chinese Near Me - Arlington, Washington

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My wife, daughter, and I stopped in at 8:40 and placed a $45 order which we had to wait for the Orange Chicken (that was fine), but getting home and realizing we had no Teriyaki sauce for my chicken, and they completely forgot the Spring rolls and Egg roll we ordered due to the rush to get us out by 9:00. I will go elsewhere even if it means a longer drive and more money. So disgusted with their service. read more

the wait is always way too long here for some subpar "chinese" food. The staff lacks a sense of urgency, the food is always cold.

Watch closely as they dish up your food with no gloves on! Just disgusting...cmon!! This can't be allowed

There should be a box for Zero stars... Got my order wrong 7 times in one trip, problem is i only ordered 4 plates... i had to supervise them just placing food in a styrofoam box... shouldn't be too hard to get right you'd think but even after being told and corrected several times they still managed to put someone else's plate in the bag after I ordered.... i order Beijing beef, i get chicken ... I order sesame chicken for the wife, you give me shrimp (allergic to it FUN!!)... You discontinued sweet and sour chicken so now our kids can't eat here, everything else is too spicy... I then ask for two other orders for the kids and you only make one plate.... I ask again for the next plate, you start it, then pause to fill an online order, taking the ingredients that are in my order and then tell me to wait 10 minutes for mine.... btw the online order sat on the pickup shelf until after i left including my 10 minute wait time, soo someone's getting a cold plate eventually... You guys generally try to screw up one order every time we eat here but today was apparently epic screwup day... read more

Unfortunately, I think it's the manager, is not friendly at all and is SO skimpy on the sauce. We have ordered multiple portions of teriyaki chicken and been given no teriyaki sauce, this has happened multiple times in the last few years as we've always loved getting Panda Express like once a month. I don't feel like you should have to beg for a few teriyaki sauce when you're paying for meals. We won't be coming back unfortunately because of this, tired of having to turn back around and go back in for dang sauce that should just come with the TERIYAKI chicken. Not the employees fault they're always great and nice but literally are only allowed to give out so many sauces, ridiculous. read more

Online ordering is a joke. They want you to cut in line. I have been told my whole life not to cut in line, but this is what they expect. And there is no one at the register. So I waited in line as if I was ordering as usual, the lady then just told me to stand in front of the cash register while bypassing everyone that is already in line. When I get there I am told that they cannot fulfill my order. (No white rice for 10 minutes). read more

ordered through door dash app for a large appetizer and and i got my the order as a regular. doesn't read the order properly.

Horrible, crab rangoon burnt, eggroll spoiled. Entree received 4 small shrimp and bejeing beef texture was like a fried sponge with sugar syrup. Overall won't be going back, will not be asking for my money back. This business will be closed, out of business sooner than later. read more

if i could rate this zero stars, i totally would because that 1 star is too generous. called to complain about bugs in my food and to see if i could get a refund but they wanted me to drive all the way back to show proof, here's your proof. i didn't even get a refund, what were they going to do with the proof? eat it? i am 6 foot and 3 feet wide and i didn't even enjoy my food , i was forced to throw it out like yikes !!! and i usually go for seconds maybe even 3rds if it's a good day read more

Panda Express - Chinese Near Me - Arlington, Washington

I'm really disappointed in this location. I usually go here, but tonight I couldn't believe my experience. We walked in and there was hardly any food out, they asked us if we wanted anything and pointed to what little they had left out which obviously had been out for a while. The chicken looked dry and the sauces were crusted onto the bowls, that was about all they had out. Granted, we came in with a little over an hour before closing time but still, they shouldn't be out of food.. and with a hungry infant I wasn't going to wait a half hour or more for them to make my entire meal. So, we went next door to Jimmy Johns, 2 sandwiches to go within 5 minutes. That's service. read more

Big kudos go to the staff at Smokey Point Panda Express. They had only two people serving/ringing up customers and three cooks. These people are so amazing! I am not kidding when I say that they rocked it!!!! The amount of customers they served just while I was there with such a small number of staff members working was unbelievable. They all worked together like a well oiled machine. Where one would leave off, the next one picked up, never once losing their team spirit. This team deserves a big high five for their ability to get the work done in an efficient and professional manner. Thank you for making my Friday night great. We are lucky to have such a great team working at a place we all love to go! read more

Been here before without issue. This time I don't know what was the deal. Food was empty when we got there which isn't uncommon and we had to wait a few minutes, again no problem yet. However some food was dished up and sat, other food that was ready wasn't so when what we were waiting for was ready other food was out. All total 10 minutes before we paid and 10 minutes after so some of our meal sat on the counter for 20 minutes, when I tried to bring it up to Adrian, the manager, he rudely said if it's cold I'll replace it and walked off when I said it was cold. read more

I've never had a poor experience at this Panda Express. If you're reading this review you've either never heard of Panda, or you're an employee/manager at this particular establishment. Well kudos if you're one of the latter! Allow me to give you the 411: Panda is a typical fast food eatery that serves American Chinese recipes such as: chow mein, fried rice, and sweet & sour this-and-that to name the most obvious items. Since day 1 this place has had a steady flow of people in & out with a lunchtime crowd backed-up and out the door. This tells me they're doing something right! The place is clean, well stocked, and fresh. Order to go or dine-in. Enjoy read more

This is a great place to eat for some fast Chinese!! The honey walnut shrimp is one of the best dishes to get here

if i could rate a 0 i would. the teriyaki chickens after taste, taste like freezer burn, which i thought was a one time accident on their behalf but after getting it the past 2 times, within 2-3 months it still taste the same! like freezer burn. food is definitely not fresh and up to par with regulations, employees are rude and do not clarify anything to you. nobody wears hair nets, only hats? i've gotten a piece of hair in my food from this location before and the higher ups didn't do anything about it. officially never coming back to this panda on 172nd and if you're reading this just go literally anywhere else. i recommend teriyaki point on 172nd! read more

My family and I love Panda Express but this location seems to be majorly lacking. Not only was it a 10min wait to get my entree but the place is just a lot slower then others in general. It seemed like the people working there didn't quite know how to handle the high volume of people that were coming in. Most of the entrees were gone or almost gone and you would think that at 4:30-5:00 on a weekday (general dinner rush) they would be kicking food out left and right. Wouldn't recommend this location to anyone. read more

Our family loves going here and the food always seems good i will admit portion seem a little smaller with the newer plates but still over all service is good and the food is tasty read more

I walked up to the register because I just wanted to get a drink. The lady at the front Ana told me that I had to go all the way to the back which is almost to the door, to wait and get a drink. I asked, " you can't just cash me out right now all I'm getting is a drink" she said no you have to wait to the back of the line. so I turned around and then she accused me of rolling my eyes and yelled that across the restaurant. she then came over and told me that she said i don't know why you are rolling your eyes at me I told you I would be right there to help you so now you can just stand in line and wait so thank you and you are welcome. I understand if you are stressed lady, but you never told me to wait, you said that I had to go to the end of the line to wait. when they were still getting the next persons order plated. So thank you, all I wanted was my Diet Coke and I would've been happy but then you had to be rude about it. read more

This is one of my favorites. Been to a few of these. Would say this one is among the top for food and cleanliness. But there is good with the bad. Good: Food is delicious. Enjoy the easy $30 family order. (Some items add $) Bad: Always almost out of what you want. Almost always have to wait. If you leave and come back. Your food will be done and all bagged up nice and not quite full. (Since when do you not pack those China box's...) read more

I put a 5 star review due to a very excellent customer service for an employee named Ekky. I got home from work and decided not to cook instead I searched for an open places to eat I found that Panda Express closes at 9pm so I tried to call it was 9:05pm I expected that no one would answer or if they do they would just say they're close. This lady name Ekky answered the phone she's very polite I asked if there are still food left for the night she said yes there's actually a few which she was knowledgeable with the menu of what's left. She also expressed that they are closed but if I place my order she would get it ready and wait for me. So I got there around 9:15 some employees are already cleaning and doors are locked. She waved at me with a smile I got in and my order is warm, boxed and ready to go. I got home and my meal was in big portions! I was very full with tons of left overs for my lunch food the next day! I'm very glad that there are still employees like Ekky which I assume had been working hard the whole day but still went above and beyond to satisfy a customer and not to mention reduced the cost of waste from that day for selling the remaining food even if they're closed. I salute you Ekky! Keep up the positive good work. read more

Update: OK, so the husband came home with Panda Express take-out again the other day, and they NAILED IT!! Fresh, hot, nice big portions! So glad these guys finally figured it out! I only hope this wasn't a fluke...we WILL be back! read more

Chinese. Fast. Delicious. Friendly. BAM! This place definetly rocks and shows how hard these people work to make their restraunt fast and friendly with good food read more

Overall, the food is very good but they have quit heating their sweet and sour sauce and it definitely takes away from the food. I do not like this at all! read more

First of all, I just want to state that the food is great, it's the wait time to get the food, which is horrible! The employees are great, but whoever does the management and staffing needs to get fired! The last three times I've been here, I, among others had stood and waited for almost a half hour and I feel that this is unacceptable as well as many waiting. Agin, food is great, employees are great, but staffing s read more

We got screwed here. I had read a review on another p.e. this place is different, this place made me angry. We sat to split a plate of three entrees and some pot stickers. Not ten bites into the meal my girlfriend bites into some bone...not funny. Me being hungry I kept eating, bad choice...CRUNCH!!! I could have sworn I broke a tooth. That was it, we were done, I was angry, she was still hungry, I was too angry. All I wanted was a refund and an apology, I got neither. These kids working here wanted us to come back when the manager was here for a refund. BULL SHIT!!!. Still angry. I will never return to a panda express!! read more

So I have never eaten here and was excited to try it out. When I first walked in I was greated by a nice young lady who recommend I pick one of the meal deals for $6.99 or $6.97 or something like that. When I looked at my selections to pick from there wasn't a whole lot of food sitting in the tray thing. None of it looked appatizing. I managed to pick fried rice, walnut shrimp (for a dollar more.), orange chicken (hard as a rock and had no flavor at all), 3 pot stickers for an extra $3 and bottle of flavored water ( I didn't see the soda machine hiding behind the corner.) So after all that my total was $11.97.. for a one person lunch that is insane! I can go to safeway and get that plus a few more sides for $7.00, I guess this will be the last time I eat here. read more

The food is amazing for a fast Chinese place. The meal I purchased was hot and fresh not dried out like some other chain restaurants. The portions a big as well read more

The management team of this location needs to step up... they get quite busy but it always seem they are short of chefs. There are many counter people working but I always see one chef cooking alone... for many empty dishes. One time I had to wait 20 mins for the food, by which time I finished eating and waiting for that 3rd entree. Today, they said the chow mein would take 30 to 35 mins. Unacceptable. All the employees are kind and nice but what they need is better management. read more

If I could give a negative star I would, what I asked for was not respected they were rude when I was trying to fix the order for my wifes medical needs and it wasn't the first time this has happened, please if you read this STAY FAR AWAY FROM JUN that's J-U-N. She is completely Unaccommodating if you ask for ask for any special request she will attempt to charge you for it almost as if she wants a tip. Don't get me wrong I LOVE Panda Express but this is unacceptable. The way that I have been treated by this individual. read more

I had PE cater a family event. I ordered the 12-16 people deal which comes with two sides (I chose veggies and fried rice) and two entrees (I chose chicken egg rolls and orange chicken.) The first thing I noticed was that the orange chicken was only filled halfway. The rice and veggies was full and we received the specified amount of egg rolls (24.) Everything was hot and pretty good. I do agree with the other review that the orange chicken was dry and a bit hard, but it wasn't too bad. I did call PE the next morning and complained about the half full orange chicken (hey, 100 bucks is a lot to me!) and they said it should've been full to the brim. She told me to just mention the incident the next time I have them cater and they'll make sure the containers are full. I said I thought I should get a discount and she said..."sure, mention it and we'll give ya one." I'm pretty sure she was just placating me, but we shall see. UPDATE: We went in a few months ago and did, in fact, mention what had happened and what the person said to us on the phone. Both the man (manager) and girl working were extremely rude. They acted like I was a liar and argued with me for 15 minutes. It was very embarrassing and I will not be back. read more

So I went in here for a quick lunch my my boyfriend. The lady took forever to finally take our order. Once she came over and greeted us she asked if we wanted to sample anything. I agreed and pointed out two food options i wanted to try. She went ahead and grabbed a plate and put those two options onto the plate. I was confused as to why she'd do this because I didn't order yet, I only wanted to sample. Fine. My boyfriend went ahead and ordered. After he ordered, I asked if I could have the exact same thing as him. (he ordered double orange with chow mein). She for some reason gave my fried rice... Overall te food was good, but the service was awful. I will not be going to this location ever again, and suggest you do the same. read more

Very disappointed with this location. I have visited several Panda Express locations and the service and food have always been consistent from location to location--until today. Arrived at about 1:15. Three people working, of which two were cooking. Several of the food items had not even been filled yet. The rest were almost empty. My favorite is the orange chicken but theirs was super dry and did not have its usual flavor. Very short staffed and though the girl was not rude, she was not friendly either. They were fairly busy so people had quite a wait. After we got our food, the only girl helping people walked out the door and left with several people still waiting in line. One of the cooks started helping people but he did not seem to have any sense of urgency about him. Will definitely not be back to this location. read more

Customer service is good. However I feel they need a Heath inspector in there. It's always a crapshoot eating there. About half the time, I end up punishing the toilet within an hour of eating there. It's one of my families favorites, but I try not to eat there if I can help it. read more