Service is awful, food was ice cold, worst pancheros in the state without a doubt, inside was a mess too

The food was great, but the customer service was horrible. I ordered a bowl, but there was no way to eat it. All they had out was knives. When I asked for a fork the guy said they didn't have any forks. I asked, then how am I suppose to eat this. He said he didn't know. I will say that the guy who prepared our food was great. I will not order from this location again. Also the restaurant was dirty. read more

Handed out coupons for $1 burritos and refused to honor them. Didn't you choose the number of coupons to hand out in the first place? Permanently out of salsa verde. I've also had them tell me they were out of tortillas. Crazy. Food is good when you can get it though read more

Love Pancheros but this location is out of control. Terrible service and regular items not available (ie. rice). Won't be back.

What kind of taco place doesn't have normal taco meat? The people working here look miserable, one guy isn't even wearing the Pancheros shirt. Kitchen looks dirty. Music, tv and people talking over each other doesn't make me want to sit down and eat. read more

Wow, just wow. I have never seen employees move so slowly. I felt like any minute somebody was going to jump out like America's Funniest Videos or something it was so bizarre. The place was packed because buy one get one free burrito. I ordered online ended up waiting an extra half an hour after I got there. Employees have no sense of urgency. In fact they stand there and just act like they have no idea what's going on. We will never return to this Pancheros. read more

I'd like to start by saying the workers there are very rude. They didn't say anything to me the whole time besides if i wanted a burrito or bowl. The size of this burrito is terrible for the price im paying. not to mention they were out of pretty much everything so I only got about half of a scoop of what i wanted even the rice. this place has really gone downhill.. and i dont think anyone seems to really care. sad. and also all the chairs were up so no one could even sit. read more

Pancheros Mexican Grill - Cedar Falls - Burrito - Mexican Near Me - Cedar Falls, Iowa

I have been there twice this month. The people waiting on you couldn't look more miserable. They barely ask what you want and just stare at you like "well what do you want?" I feel like I'm a bother instead of a customer. The place is a mess. To be fair the food itself has been good. Help not so much read more

Very unhappy!!! Ordered a burrito with quac and received a burrito with just a half an avocado in it!! read more

Pancheros Mexican Grill - Cedar Falls - Avocado instead guacamole in my Burrito - Mexican Near Me - Cedar Falls, Iowa

I must begin by saying I never write reviews. I like to believe that poor service is often just a mistake or one time occurrence. Today was completely unacceptable. My husband and I placed a pick up order that was scheduled for pick up at 1:07pm. It is currently 1:33pm and the food has still not been made. I'm so disappointed, and we will not be returning due to the lack of service and care for how long it took. read more

Pancheros Mexican Grill - Cedar Falls - Mexican Near Me - Cedar Falls, Iowa

The 5 stars are for the amazing service. The food is fine, my kids like it. I have not been in the restaurant, not sure about the ambiance. But, Tabitha went above and beyond her job title for our family last night. It was obvious she takes her job seriously and wants happy customers. Panchero's is very lucky to have an employee like Tabitha, very rare in todays society. Hopefully Pancheros realizes her commitment and is able to retain her. read more

Paid extra for extra pork, did I get extra pork? No, all I got was a quarter size of pork and a bunch of rice. Thanks for wasting my money.

Both times we've gone they have been extremely rude and had no food. they told us to leave because it would take too much to serve everyone.

Got a burrito, tortilla was screwed up, skimped me on every single ingredient, charged me for queso when i didn't get any, they were out of 3 different drinks, asked for a water cup and was told "they don't give them out anymore". Shit location, workers were short and rude and acted like my business was an inconvinience. Also found some kind of vape on the seat of booth and i have no idea if its an employees or a customers‍ read more

Pancheros Mexican Grill - Cedar Falls - The vape that i found and left in my water for whoever left it here - Mexican Near Me - Cedar Falls, Iowa

Every time I go to this location, when I'm in a jam, maybe once a year, I immediately remember why I avoided this place. They never have all ingredients in stock. The staff is terrible. They all look like they just got done smoking a joint in the back. And they act like I'm a nuisance to be giving them business. Like they are purposefully trying to get me to go away. Poor management. Food preparation quality is also very poor compared to Waterloo location. Avoid this place at all cost!!!! read more

The Panera next to this location probably gets a LOT of business from customers who, like me, walk out. Waited 30 minutes in line and then we were informed they ran out of burritos shells. It was 1:15, so not late in the day. Slowest service I've ever encountered at a Pancheros. read more

One of the worst run Pancheros I have been to, almost always a line that shouldn't be there- due to understaffing or people that obviously don't want to work, moves very slowly, sloppy, out of basic ingredients and then tell waiting customers they will do online orders first...don't waste your time with this one. read more

I made the mistake of walking into this location at noon on 12/10/19. Greeted by a sign that said "we ran out of rice". Ummmm...I mistakenly kept ordering due to my hunger and was charged for queso...keep in mind I didn't get rice but paid extra for queso...right? Counter was messy and disgusting......Anyway..think twice. read more

Pancheros Mexican Grill - Cedar Falls - Love how presentable they make their counter. they were out of rice on this particular visit..take your chances at this location. - Mexican Near Me - Cedar Falls, Iowa

Ordered 2 burritos - one of the tortillas broke and the guy then makes a new one and tries to transfer the filling onto the other one, and throws the broken one out (which still had a lot of stuff stuck to it), wraps it and then goes "damn this one is like half the size as the other one idk why"... Then I ask for a water cup but was told they don't do those anymore. Then watched as the staff broke the next 2 tortillas as well. Overall a bad experience with this location! read more

Not too busy when we went but it took a while to be helped. I was happy with my food however I think the portions were a bit smaller than normal so a little pricey for the amount of food. My friend really enjoyed her burrito. The chicken is very good! read more

Pancheros Mexican Grill - Cedar Falls - Burrito Bowl - Mexican Near Me - Cedar Falls, Iowa

I went in and was just wanting chips and queso... very simple, nothing crazy at all... I was told there was no chicken and rice... which is fine... BUT then they proceeded to tell me they were also out of queso and chips... how are you out of queso and chips... it's a Mexican restaurant... the employees then told me they were just there for a pay check and weren't going to make more... read more

Always out of staple ingredients & they often don't have enough people working the line for the amount of volume they do. The line is usually dirty. Everyone there looks like they hate their life. read more

I came for a delivery and saw two guys working. While I was waiting in line behind one girl ten more customers came in. Only then did I see 3 employees come out of hiding I'm the back to help with orders after 10 minutes. And one of the original two didn't help with orders at all. He was just doing prep work. read more

Just had my boyfriend pick up a mobile order. He stood in a line for only mobile orders. Spent 45 minutes in line (there was one person in front of him). Always slow. Their own app doesn't report when they're out of items either. The last time we went they were out of queso. But of course the app doesn't report that and we had already paid. Honestly a pretty crappy store. I'd give this place a 0/5 if I could. read more

Ordered from them twice with DoorDash. Personally think they need to check orders and, see what goes where. I've gotten someone else's order each time. read more

Good sized Burrito, love the Carnita version and add the queso and corn salsa. Staff is generally friendly... We generally get there a bit later in the evening so appreciate the later hours. read more

I would leave a zero star rating if I could. It's only gotten worse over the years and I think has hit rock bottom. The Cedar Falls location needs to shut down, clean house and re-open only if they can do better. Until then, I'll make the drive to Waterloo. I like the food but I can never get it in Cedar Falls with them closing whenever they feel like and not communicating it on any platforms including their app or signage on their door and in the rare moments they are open, having practically zero inventory so you have an option of one protein and that's it. Service and availability is absolutely awful and not worth the time waste it always turns into. read more

Best pancheros I've been to. Excellent food and service. Staff is awesome and I highly recommend. The quality is up there with some of the best in the country. read more

Will never come back! When I first came in, workers looked annoyed that I was even walking into the building (I came in mid day, about 12:30pm). Right off the bat I noticed the steam table that the rice was in. It was ABSOLUTELY DISGUSTING! The water was dark yellow, thick, and had mounds of soggy rice in it. You can tell it was not cleaned for weeks. The service was terrible! The workers rolled their eyes whenever you requested light or extra. They were also super messy, they kept missing the bowl and long story short the outside of my bowl was covered in sauce because they didnt even care enough to aim for the bowl. When I went to get my soda, I tried 3 sodas that were flat and had clearly been empty for atleast days. There was no ice. The whole entire building was dirty, tables, drink station, even the card reader was covered in sticky crust (?!?!). From the parts of the kitchen that you can see, the kitchen is disgusting too. I think both Waterloo and CF pancheros are not the best, but CF has definitely managed to make it to the top of my most hated list.... I think management needs to step in and fire the careless employees that they have. I also genuinely wonder how they passed state inspection?? The place is DISGUSTING. Not to mention almost every time you go in there, they are out of something simply because they don't care to make anymore. Ridiculous. read more

Our order was not a pick up order. We stopped at your University location to order our burritos and obviously take them to go. I have never had to wait more than 10 minutes even when the line was 5 or more people deep. read more

This is the absolute worst restaurant/fast food in the Cedar Valley. They have the worst employees and the restaurant is unbelievably dirty. The employees are some of the rudest people I've ever seen. They treat DoorDash drivers like garbage. I recently went in and they said that their burrito press was broken so they couldn't make anything. Absolutely unacceptable. read more

This store is something....don't go there unless you're prepared to stand for 20 minutes cause the workers are to high to move at a normal pace and take 1 min for every item you ask for, the worker walked away once my order was ready to get the toppings so standard there till someone else just came over to finish. The potions are SUPER inconsistent you never know if your bowl will be overflowing or barely even touching the lid when it's closed. Oh also forgot to mention they didn't even have shredded cheese at all in store.....how do you not have any cheese at all??so you're not able to get one of the 5 things they offer in the menu( quesadillas) so there's that. Definitely do not recommend this place and will never be taking my business there anymore. The workers are rude and will yell at you and cuss you out. Definitely wish there was a qdoba or chipotle around here so this place would close down! read more

Pretty good experience here. Food tasted decent, and it was slightly spiced without being too hot or unmanageable. Was in and out very quickly, and the entire establishment was clean - including the bathroom and drinks area. (I've been told the Queso here is to die for, and you can add it to burritos and such, but I haven't tried it yet. The Queso definitely stands them apart from their competitors like Chipotle or Pablo's) While I'd still rather hit up Pablo's on Main Street to support local businesses and because I like their tacos a bit more, if I'm running short on time, Panchero's does much better in a time crunch and is located a bit more centrally for me, so I'll definitely be back in the future. PROS: -Meats are smoked but not too spicy. Chipotle has tons of added spices on their meat - which make them pretty inedible to me. Pablo's doesn't seem to add much spicing at all - which is okay sometimes too. Pancheros is a nice, happy medium. Pancheros adds heat through salsas - which I just pass on. -Staff seemed to do a lovely job being prepared for a line on a Monday dinner time. Virtually no wait, and food was done extremely quickly. I can't imagine this place getting too backed up like I see constantly at Chipotle's or at Pablo's. At the same time, the employees definitely seemed a bit laizzez faire about their entire job, so it definitely feels a bit like a cog in a machine. Nobody was rude, though, and I'll take getting my food quickly anytime. -Shares a parking lot with Starbucks. While it shouldn't really give them a leg up, it does. Dinner and then coffee to go? Yeah, I'll take that. -Burritos are packed and wrapped nicely. They mix their ingredients inside your burrito before wrapping too, so nice variety. Tortilla didn't rip or tear during dinner. -Pancheros has a rewards app you can download to your phone. Every $100 you spend, you get a free burrito (or similar item (bowl, taco, etc.)). That basically means that every 15 meals or so, you'll get a free one. Not bad. -They have chicken, carnitas, steak, and a veggie version. Watching carbs? Get a bowl instead of a burrito. They have burritos, quesadillas, bowls, tacos, and salads. CONS: -There seem to be a lot of extra surcharges on things. Extras of things cost more - and not just guac or sour cream like at Pablo's or Chipotle. I'm a lot more fond of the "Pay once for what fits in your burrito" model, and a lot less fond of consistently worrying about additional costs. -Their only rice option is white rice with cilantro. Ack. read more

Pancheros Mexican Grill - Cedar Falls - Storefront - Mexican Near Me - Cedar Falls, Iowa

See all

This is my favorite place to go for a burrito. The service is extremely fast, and I love the hours as they are open to midnight during the week, and 2AM on the weekends! I like this place more then everybody's local favorite, Pablo's, for the fact that Panchero's has queso to put in your burrito. Whatever you put the queso in, you will not be disappointed in. I like that they mix the ingredients in front of you while building the burrito, so that you are guaranteed a mix of good taste. I think the quality of meat is excellent. They have steak and chicken! Very good tasting and I would recommend you check this out. I don't think I would ever come here for dinner, but it is my favorite by far for a late night meal! read more

Pancheros Mexican Grill - Cedar Falls - Pancheros burrito! - Mexican Near Me - Cedar Falls, Iowa

Worst costumer service EVER ! I placed a delivery order online! I ordered a steak burrito bowl with added chicken, a steak burrito & a side of guacamole with chips. When my delivery driver arrived, I tipped him $3 and he said nothing but thank you. I open my food & there is NO MEAT NO CHICKEN NOTHING ! They literally sent a vegetarian bowl & a tortilla with a shit load of cheese and sour cream ONLY ! When I called to see what happen. The manager ( no names given ) said that they had RAN OUT OF MEAT 2 hrs before closing! That he tried to call the driver but he said it would be ok ??!!! ( without even asking me !!!) Again not even thinking to let me know about my order assuming I would be ok with the stupid ass order they sent ???! He then carried on and said they could remake my order and get that sent out to me ! I asked aren't you out of meat & he answered yeah but we can make some ??????! Wtf !!!! I asked for my refund he said that it would take a couple days to get my money back !!!! When he heard I was upset , he then suggested to get my correct order out to me and still refund my order ! I agreed and said what else is there to do. He then went on saying it would take 10min for my order to arrive. After 10 min I called again and he said that I would take 10 min again! I said ok and hung up. After 40min waiting I attempted to call again and ask where my order was but now no one answered. I called multiple times and no one answered my calls. 1hr later still no redelivery or refund! Worst experience ever ! Oh and I forgot, I also ordered guacamole with chips and they decided it would be ok to send there cheese instead because they where OUT OF GUACAMOLE ASWELL!!!!! As you can tell, I am very upset! read more

See all

Great burritos and really fast service. My husband and I pick up food here pretty much every Friday night. We always get the same things. A chicken burrito, steak quesadilla and chips and cheese. Love the blue corn chips. They have a pretty solid group of staff for a college town. I love to see Brandon when I come in. He's always got a smile on his face and knows me by name. Whatever you get put queso on it, you won't be disappointed! This is a great Americanized burrito place. I have recently fallen in love with the burrito bowl with carnitas (pork). It's everything you love about a burrito without the tortilla. I get the veggies on it and it's amazing! read more

I ordered online in hopes it would be faster so I can continue my day to make it to work. It was not busy when I walked in (3 people in line). I waited 45 minutes on top of the "5 minutes" the app said it was going to take to be made. Apparently my order was not there, but yet it says it was completed. By the time someone got to me, the place was packed. I walked out burrito free and I'll take my refund back. Thanks read more

Pancheros Mexican Grill - Cedar Falls - Burrito order - Mexican Near Me - Cedar Falls, Iowa

This is the dirtiest pancheros I've ever been to. I can't even name everything. The food area is super nasty and they don't clean or take care of anything. The workers are slow and don't care about anything. Would never recommend. read more

See all

Compared to other Panchero's, this is my least favorite one. The staff: the staff is largely unfriendly & slow, even when I am the only one in line. They don't listen to your order if you would like something modified. The food: it's pretty hit-or-miss. I've had raw beans, nearly crunchy, and parts of overcooked & undercooked rice. Not to mention charging me double for stuff I didn't want, because again, they cannot listen. read more

absolutely terrible service. they would not serve us food because they "wouldn't have enough for other people". they we also rude about the whole thing as well. read more