I have never been to this establishment before. It was really small. There were about 10 tables or so including booths and they were all occupied or waiting to be bussed. There was a small isle to walk down between them to get to the bar and no seating area to wait for a table. If someone pulled their chair out, no one could get through. It must be really hard on the servers. There was one server and one bartender who were both openly Mexican and clearly spoke English.
I specifically asked the bartender and server together the sizes of the side orders to take home. They didn't know. they tried to describe the container, but didn't ever actually manage to do so. I probably would have ordered chips and guac had I known. Once I ordered the meal, she then says.... oh ok now you get chips and pico. would have been nice to know when I was looking at the menu and asking specifically about sides. She said there were no sides, but then when I ordered it she changed that to include chips and pico, which is a "side".
I also asked about the "smoothies". I was planning to go get a recovery smoothie from Freshii, but they had them.... so I figured Id try one with my meal. I asked DO YOUR SMOOTHIES COME IN CONCENTRATE OR DO YOU MAKE THEM IN HOUSE? Oh we make them.... she replied. Cool, I'll get a Pina cold smoothie then. I was super disappointed when I watched her make my "smoothie". She used a can of juice and some Pina colada mix with ice. in a blender. A smoothie is fresh fruits and vegetables with a cream base- yogurt or Kiefer and usually added healthy options, like turmeric or protein or probiotics. I didn't expect too much in the first place, but for crying out loud, you have the ingredients in the back of the house... except the frozen yogurt / keifer. Which doesn't really go bad, and most of the menu is healthier high protein low carbs. Why wouldn't you do it properly? what I got was a virgin Pina colada not a smoothie. So please don't expect a smoothie.
I waited for a pretty long time to even place my order, it wasn't difficult. And the rush was dying off. Asada Chicken bowl with no beans and a Pina colada smoothie. Everyone was nice enough, but it is clear to me that servers today are just not being trained or scheduled properly. The food was great, except that I had ordered a meal with out beans and they still put the beans on, under the toppings. Any way you look at that I have to blame the person who trained the server. I didn't see them under the toppings when I checked it. She should have double checked it. I didn't realize this until I got home, and since abhor beans- I couldn't really enjoy the meal. Servers should know the answers to basic menu questions, such as "how many ounces is a serving?" to every menu item, or at least have a reference point. But she couldn't answer any of these three questions correctly. None of this is her fault. She doesn't know the difference and is trying to do her best.
The poor server was clearly on her own, on the floor, during a Christmas lunch rush. It seemed like she was handling it ok, but she had no bus or hostess. I felt badly for her. But it just doesn't change my experience. Why wasn't she trained properly and why wasn't the appropriate staff available to her? She should have known the difference between a "in house smoothie" and a "bartenders virgin Pina colada" and it should be clear on the menu. Also its 2020 in a week.... so why aren't the nutrition facts available at all? Calorie and fat count should be on the menu, along with portion sizes.... Or even weight watchers points.... The menu is for the most part healthy, so cater to the healthy eaters please. She shouldn't need to memorize it the information should have been on the menu.
I ultimately gave them a 3, because my order was just wrong and I couldn't really enjoy it. $20 for lunch, for one person. Take that as you will on your own budget, but it was a lot for me. I looked forward to that smoothie all week long..... read more