Mr. Tanner you mentioned yourself that mistakes happen in this Industry, but I doubt it because in my business I am the one who oversees everything and I have never received any kind of negative remarks. As far as giving you attitude I never gave you one, matter of fact when you came in to pick up your jacket you did not wanted to pay unless you try your jacket on in our changing room area. After trying your jacket on you were satisfied and paid what you owe. Secondly after 20 mins later you called back stating sleeves were uneven which you would've caught it or realized it in the changing room sir. Thirdly I gave you an option if you still do not like the way your jacket is altered I told you I will be happy to redo it for you along with dry-cleaning and pressing free of charge. I have 5 locations and all the locations I'm very much involved, also I've been in this business for more then 15 years so I know how and what satisfies my customers. read more