Awesome staff that really cares. Definitely schedule your MRI or CT scan there. They go above and…read morebeyond to get you in and get your scan done. My husband had an MRI and even though he was nervous. The staff was kind and walked him through the entire process.

I had my MRI taken with this team on 9/17. Today is 9/30. After numerous calls back to the team and…read moreI still do not have my report ready. I am unsatisfied. So without the report I can not get further treatment and my life quality is very much affected.

A bit confusing to locate since it's a combined office building but parking is big and free…read moreService was quick and friendly Got here 5 mins early to sign some more paperwork's Care was great, got in got out The longest wait was for our CD probably 20 mins

What a pity! In this era of such advanced technology, it's a…read morepity that there is still no database here where patients can access their examination materials at any time. And patients also can't use the internet to make an appointment with the doctors before they want to have an examination, which is too outdated!

Their crew really knew their jobs , they were efficient and kind. Shout out to Rick CT specialist,…read moreThanks. Again thank you to the whole crew.

I am extremely disappointed with the ongoing lack of reliability at NorCal Imaging. This is the…read morefourth time -- across different procedures, including MRI and CT -- that my appointment has been cancelled at the last minute without any prior notice. Each time, I only learned of the cancellation after arriving at the office. This morning was no exception. I had taken time off work and completed the required fasting, only to be told at check‑in that the appointment had been cancelled. The disruption is significant, and the lack of communication is unacceptable. After the third cancellation, I emailed the office to express how difficult and costly these last‑minute surprises have been. No one ever responded. I have continued using this facility because the copay is lower than at hospital‑affiliated outpatient centers, but the repeated failures in communication and scheduling have made it clear that reliability is not a priority here. At this point, I would rather pay a higher copay elsewhere than continue dealing with an operation that shows so little regard for patients' time and preparation. I hope this review helps others make an informed decision.

I was bracing myself for a long, cold, and uncomfortable appointment, but my experience here was a…read moretotal breeze. From the moment I walked in, the atmosphere was calm and the front desk staff was incredibly welcoming and efficient--I barely had time to sit down before I was called back.

terrible service. arrived on time and wasn't told my appointment would be delayed an hour "we're…read morerunning behind ". the guy before me was over an hour delayed. I can understand unforeseen occurrences, but when I ask why they didn't give me a curtesy phone call before my arrival, I got no coherent response.

Super chill experience and you're in and out in basically 15 minutes. We got the same tech as we…read moredid the first time we tried out BodySpec (the van version!). Jeffrey was great and explained the process thoroughly. Obviously the brick and mortar version is much more spacious than the van. There's also lots of parking space on the adjacent lot behind the building. I would recommend stocking up on packages when they offer a sale. I think I purchase one during Black Friday, so just makes it a little more worth it.

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

I had a mra scheduled about a month ago, but the scan was not completed correctly. When I went to…read moremy neurology appt, it was discovered that the angiogram was not preformed. I called the facility again and they scheduled me for another mra. They canceled the day of because the equipment was broken. They rescheduled me again in a few days. They called later that evening and when I got disconnected for a second time, I found out that they just cancelled me because they double booked me. All in all, my care has been delayed about a month. I had a Cva in July and this is the final exam that I need performed before I can move on with my care, but because of the lack of efficiency, I've been in limbo waiting to see why I had a stroke. In the meantime, costs have been adding up because I've had doctors visit where I couldn't be seen, I've given up work shifts, arranged for baby sitters, etc, for exams they just cancelled without caring. The worst part is that I can't even reach the office to talk with the office manager. Everything goes thru a call center.

Their "Customer Service" automated system is a nightmare. They scheduled me & sent countless…read morereminders including the day of the appointment only to find out they werent even open. Its impossible to call the office directly. Avoid them if at all possible

Crazy long wait super small Wating room. Probably 20 chairs in small room. Worst er I have ever…read morebeen to. Literally standing room only right now

My husband and I both have had several experiences with being in the ER at Fremont Kaiser. Every…read moretime we've been amazed at what friendly and helpful nurses and doctors we've had. They have so many people to attend to with so many different problems, and it's just hectic and constant for them. We are very appreciative of people who take on such a difficult job. They have diagnosed us correctly under very trying circumstances. It's never a "fun" experience by any stretch of the imagination, but they do their best, and we appreciate that.

I have been going to WRI for over a decade. They have been very helpful from scheduling…read moreappointments to assisting me with insurance billing. It is always a good conversation with the doctors and staff there both medical and non-medical related. :)

Called Menlo Park office to see if this scheduled memo will be covered by insurance. The lady kept…read moreon saying she had no idea which is fine but other diagnostic places will call the insurance to confirm. Based on her response, canceled the appointment to avoid any billing complication as many other reviewers had experienced. Suggestion to Dr. Cuter man that office staff needs a refresh lecture on customer services.

Kevin was amazing! I have a full sleeve tattoo, so I'm always a little nervous about getting poked…read morebut he made the whole experience so easy and comfortable. I really appreciated his technique of actually feeling for the vein instead of just relying on sight. It was quick, smooth, and barely felt like anything. On top of that, my doctor had submitted my order under the wrong code, and Kevin was able to fix it on the spot. That honestly made my day because the out-of-pocket cost would not have been great. Highly recommend! P.S. Make an appointment online at least 2 days in advance, you'll be in and out. Walk-ins take much longer.

I checked in twice for my lab tests and no one called my name. I have been waiting here for 2 hours…read moreand 24 minutes, and when I asked for help, one of the nurses simply told me to check in again. This is extremely frustrating and unprofessional. Patients should not have to repeatedly check in after waiting for hours without any communication. There was no explanation, no apology, and no effort to resolve the issue. I do not recommend this location. Management seriously needs to review their check-in system and staff responsiveness. No one should be treated this way when coming in for medical services.