1. Pamela A Steed, DDS MSD

1. Pamela A Steed, DDS MSD

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Indianapolis, IN

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Pamela A Steed, DDS MSD

3.8 (8 reviews)
Closed 8:00 am - 3:00 pm
Updated 2 months ago

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Josephson Wallack Munshower Neurology - Migraine Botox Day! Sweet relief...

Josephson Wallack Munshower Neurology

1.2(61 reviews)
0.0 mi

Received a referral from my cardiologist to JWM, and was told they would call to schedule. 2 weeks…read morelater, I called to check on the appointment since I had not heard anything. I left a number for a callback. Nothing. 35 days after the referral I called again, and finally received a return call. The "lady" that called me had a total case of attitude. Before receiving the call, I had researched the practice reviews. I responded to the attitude by explaining that I understand why they have a 1.3 rating out of 5, and had neither the time nor patience for such nonsense, and would seek another practice. I have a very complex medical history and I am new to Indiana. I must say, when it comes to neurology, I am not impressed. Be your own advocate, or have someone knowledgeable advocate for you. But you do NOT need to tolerate this behavior from ANY medical "professional." Too bad ratings do not go below one star. And yes, it was the office staff, not the doctor giving me attitude. I can't speak for others, but can you trust a physician with your healthcare needs who obviously can't even monitor or control the office staff? I can't. I have had extensive experience with neurology, neurosurgery, cardiology, hematology, both vascular and orthopedic surgery in the Cleveland Clinic, OSU, UC, and UWV with top notch treatment across the board from skilled professionals referring me when an issue was outside their scope. Unfortunately not my first rodeo. But there is absolutely no reason for such treatment before ever seeing a physician. If some wannabe office sergeant can't handle a simple referral, what will happen when you really need information relayed to your provider? I didn't request the appointment, myself. My cardiologist sent a referral on my behalf. I will be making certain he reconsiders referring to this office again. All that's really needed to change his mind is to have him read this page.

I was referred by my PCP in February for neurological issues. I finally was able to schedule an…read moreappointment for MAY. I saw the doctor, and he was fine. He ordered an MRI of my brain to rule out any problems. That's where things went south. They referred me to a facility that was out-of-network for my insurance (apparently they couldn't be bothered to check), then dropped the ball. I had to call back, several times in fact, and they gave me the name of another MRI facility to call and the number. So I tried to call -- that number did not exist. I was able to find the correct number and called. Guess what? They had never received the orders from JWM! Apparently JWM staff had faxed it to the wrong number. Who knows where my medical info is now??? Anyway, I called JWM back and left a message (you can never talk to an actual human) with the CORRECT fax number. Several days went by -- crickets from everybody -- so I called the MRI place again and scheduled the appointment, assuming (stupidly) that the paperwork had been faxed. I got a call from the facility the day before the MRI telling me they still hadn't received insurance approval for the scan. I checked my insurance account online and the referral had NEVER been submitted by JWM! I know, shocker, right?? The MRI appointment was canceled, I immediately called JWM and left a message (again, nobody answers the phone) telling them what happened. That was over a week ago and I've heard nothing from JWM. Interestingly, I have a follow-up appointment next week to discuss the results of my MRI. What a joke! You mean the MRI that hasn't happened yet because nobody wants to do their job? What are we supposed to discuss? I've had it and am going somewhere else. I called a new neurologist's office this morning and they asked if I've seen a neurologist before. I relayed this story -- without mentioning any names -- and was told, "I'll bet I can guess where you went." She assured me those things would never happen at their office. So today I have changed the referral with my insurance company, contacted the new doctor's office, and have an appointment. All in the same day! Back in the beginning of this fiasco, I was warned about the office staff and the problems. I'm just sorry I didn't heed the warnings. It's now almost July and I've been waiting nearly five months to find out my issue. I will NEVER go to any of their offices again and will tell everybody I know to steer clear. Too bad, because I liked the doctor and thought he was very knowledgeable and thorough. Something needs to be done.

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Jerry Smartt Jr, MD

Jerry Smartt Jr, MD

3.0(2 reviews)
2.1 mi

Best Neuro I've been to in my lifetime. Very dedicated to his patients and takes his time making…read moreyou feel like a human being. I have and will recommend this doctor to those needing his services.

This was NOT on Dr. Smartt... I read on line that a young…read morelady was very pleased with Dr. Smartt. I would love to have had him as my neurologist. However, I was unable to get past the rude receptionist. I had called to see if Dr. Smartt was accepting new patients. The person on the phone indicated that he was taking new patients. She said I needed a referral. I explained that I was currently see a Neurologist however I wanted to see Dr. Smartt instead. She said I needed to have my records sent to the office. I went on line and filled out the documentation, when to the office to take the application along with my insurance card and identification. She stayed on phone after I walked in. Another person came in behind me. She got off the phone, spoke with him for a few moments and then he went to sit in the waiting room. Meanwhile, I am waiting to see if she will address me since I had been waiting for her to get off the phone and to speak with me. Finally, I walked up to her desk and explained I was the person who had called to see if Dr. Smartt was accepting new patients. I told her I had filled out the documentation on line and that I had filled out the request to have my records submitted to Dr. Smartt. She took the paperwork and said she would call after she received the records. A week has past, I had not heard anything from Dr. Smartt's office so I called to see if the person at the front desk had received the documentation, she said she had not received the documentation. I contacted the other office, they indicated they had sent all documentation to Dr. Smartt's office and that they had document to show date and time. I ask if they could resend the documentation. They had no problem resending the documentation. After they sent the documentation they called me back to let me know they had resent all documentation. After two weeks of not hearing anything from Dr. Smartt's office, I called his office to ask if they had received my records from the other office. The person who answered the call asked me for my information of which I gave her. She then placed me on hold for 23 minutes and never returned. I called back, and the answering machine immediately sent me to voice mail. I called back again, this time it gave me a message saying that they could not see me until they had receive all records. The documentation as sent twice as of today (a month later) no follow-up phone call. I also hope that the person who did not follow up has shredded all my PHI as well as the copy of my insurance card and my ID. Needless to say, I never got to meet Dr. Smartt. I will never know if Dr. Smartt was a good as the young lady had indicated. Hopefully, if you want to see Dr. Smartt you will find a way to see him, as I was unable. Good Luck

Pamela A Steed, DDS MSD - painmanagement - Updated July 2026

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