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    Pamela A. Steed, DDS, MSD

    3.8 (8 reviews)
    Closed 8:00 am - 4:30 pm
    Updated 3 months ago

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    Josephson Wallack Munshower Neurology - Migraine Botox Day! Sweet relief...

    Josephson Wallack Munshower Neurology

    1.3(59 reviews)
    0.1 mi

    Reading my first review from 2017 really reminded me how far I've come in my journey to get my…read moremigraines under control and how horribly my migraines disable my life, when the pain is left unmanaged and improperly managed. Now, in 2021, I feel I finally have decent control over them, as long as my medical needs and medications are met. Timely is the key...and that's the only frustration that remains for me sometimes, when working with this office. The staff is unbelievably professional and kind. I've lost my temper a few times thru the years out of pain and frustration. Yet I have always been treated with professionalism and understanding. I've watched other patients walk in and begin yelling at staff up front about things that are completely out of their control and the way they handled it was seriously impressive. When I mentioned it to my neurologist, she explained that they know how pain effects people...and often it makes them angry. I can sadly relate. Hence, a huge reason I want my pain managed as best as it can be. This office has fought back and forth with my insurance for as longs as it takes to get them to approve needed medications and given me samples to get me thru. Ultimately, I'm glad I stayed with this office. My daily chronic migraine is, by my standards, decently under control. I'm still debilitated 3-5 days a month, but that feels like nothing compared to 20+ days a month. There is still an issue of things slipping thru the cracks with voice-mail requests. It won't happen for quite some time and then I seem to hit a wall of it happening several times in row. This is clearly a busy office, and in all other areas I'm pretty happy.

    i've been going here for years. Their office staff is HORRENDOUS. It didn't use to be this bad…read more I feel like things went downhill after Covid, just like everything else. They do not return important phone calls...EVER. I've had to go to the office in person several times just to speak with someone. I like my doctor but I am so over the stress this office puts on me. I DO NOT recommend this group It appears I must choose a star to post this review....I will choose a 1 star rating but they aren't that good

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    Jerry Smartt Jr, MD

    Jerry Smartt Jr, MD

    3.0(2 reviews)
    2.2 mi

    Best Neuro I've been to in my lifetime. Very dedicated to his patients and takes his time making…read moreyou feel like a human being. I have and will recommend this doctor to those needing his services.

    This was NOT on Dr. Smartt... I read on line that a young…read morelady was very pleased with Dr. Smartt. I would love to have had him as my neurologist. However, I was unable to get past the rude receptionist. I had called to see if Dr. Smartt was accepting new patients. The person on the phone indicated that he was taking new patients. She said I needed a referral. I explained that I was currently see a Neurologist however I wanted to see Dr. Smartt instead. She said I needed to have my records sent to the office. I went on line and filled out the documentation, when to the office to take the application along with my insurance card and identification. She stayed on phone after I walked in. Another person came in behind me. She got off the phone, spoke with him for a few moments and then he went to sit in the waiting room. Meanwhile, I am waiting to see if she will address me since I had been waiting for her to get off the phone and to speak with me. Finally, I walked up to her desk and explained I was the person who had called to see if Dr. Smartt was accepting new patients. I told her I had filled out the documentation on line and that I had filled out the request to have my records submitted to Dr. Smartt. She took the paperwork and said she would call after she received the records. A week has past, I had not heard anything from Dr. Smartt's office so I called to see if the person at the front desk had received the documentation, she said she had not received the documentation. I contacted the other office, they indicated they had sent all documentation to Dr. Smartt's office and that they had document to show date and time. I ask if they could resend the documentation. They had no problem resending the documentation. After they sent the documentation they called me back to let me know they had resent all documentation. After two weeks of not hearing anything from Dr. Smartt's office, I called his office to ask if they had received my records from the other office. The person who answered the call asked me for my information of which I gave her. She then placed me on hold for 23 minutes and never returned. I called back, and the answering machine immediately sent me to voice mail. I called back again, this time it gave me a message saying that they could not see me until they had receive all records. The documentation as sent twice as of today (a month later) no follow-up phone call. I also hope that the person who did not follow up has shredded all my PHI as well as the copy of my insurance card and my ID. Needless to say, I never got to meet Dr. Smartt. I will never know if Dr. Smartt was a good as the young lady had indicated. Hopefully, if you want to see Dr. Smartt you will find a way to see him, as I was unable. Good Luck

    Pamela A. Steed, DDS, MSD - painmanagement - Updated May 2026

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