This was NOT on Dr. Smartt...
I read on line that a young lady was very pleased with Dr. Smartt. I would love to have had him as my neurologist. However, I was unable to get past the rude receptionist. I had called to see if Dr. Smartt was accepting new patients. The person on the phone indicated that he was taking new patients. She said I needed a referral. I explained that I was currently see a Neurologist however I wanted to see Dr. Smartt instead. She said I needed to have my records sent to the office. I went on line and filled out the documentation, when to the office to take the application along with my insurance card and identification. She stayed on phone after I walked in. Another person came in behind me. She got off the phone, spoke with him for a few moments and then he went to sit in the waiting room. Meanwhile, I am waiting to see if she will address me since I had been waiting for her to get off the phone and to speak with me. Finally, I walked up to her desk and explained I was the person who had called to see if Dr. Smartt was accepting new patients. I told her I had filled out the documentation on line and that I had filled out the request to have my records submitted to Dr. Smartt. She took the paperwork and said she would call after she received the records. A week has past, I had not heard anything from Dr. Smartt's office so I called to see if the person at the front desk had received the documentation, she said she had not received the documentation. I contacted the other office, they indicated they had sent all documentation to Dr. Smartt's office and that they had document to show date and time. I ask if they could resend the documentation. They had no problem resending the documentation. After they sent the documentation they called me back to let me know they had resent all documentation. After two weeks of not hearing anything from Dr. Smartt's office, I called his office to ask if they had received my records from the other office. The person who answered the call asked me for my information of which I gave her. She then placed me on hold for 23 minutes and never returned. I called back, and the answering machine immediately sent me to voice mail. I called back again, this time it gave me a message saying that they could not see me until they had receive all records. The documentation as sent twice as of today (a month later) no follow-up phone call. I also hope that the person who did not follow up has shredded all my PHI as well as the copy of my insurance card and my ID. Needless to say, I never got to meet Dr. Smartt. I will never know if Dr. Smartt was a good as the young lady had indicated. Hopefully, if you want to see Dr. Smartt you will find a way to see him, as I was unable. Good Luck read more