Last time I use Palmetto State Armory
First, getting in touch with customer service was a joke. they did not call me back or reach out after i sent emails and contact forms from there website. I decided to calI. The Item I purchased from them was a flat faced trigger and what I received from them was a curved trigger in the flat face trigger packaging. I asked them to replace the incorrect part with the right one I paid for. I was met with silence. I received an email saying, "Thanks for your response at this time I do show that this isn't a PSA product so I can offer you a credit for the incorrect item per our policy" I have the receipt and website image of the trigger I purchased. what?? credit?? why not replace with the correct trigger I paid for, or at the least refund me my money?. I see this as a scam of sorts. I have not heard back as of today. Let me also say I was a customer of 12 years.
meanwhile the boilerplate of the customer service email says...
If this is item not manufactured by Palmetto State Armory or our sister companies a refund must issued.
it says it right there...wow
1-15-2026
I called customer service to talk about the RMA they sent me with no directions and Palmetto State Armory has still yet to define what the terms will be. I originally asked for a return or replacement of the part I originally ordered. I was told by customer service in writing that I will only be allowed store credit. That was not good enough for me since I was in the window for a full return per Palmetto State Armory Policy. Let me say, the phone call I had today with customer service was even more horrendous. absolutely disgusted with Palmetto State Armory.
This could have been avoided with a simple phone call, Yet I was forced to follow up with Customer service and the person was extremely rude. I will just take the loss and in turn i will let everyone know about my terrible experience with Palmetto State Armory. read more