The service was inconsistent and ultimately subpar, and the food arrived salty and lukewarm…read more Although our server, Aubrey, was initially overly attentive, she largely disappeared afterward, leaving us without meaningful follow-up or an opportunity to address the problems with our meal.
Upon arrival, there was a bit of a wait, even though we had reservations and the restaurant was not at capacity.
Once we were seated, Aubrey was very attentive--almost too attentive at first. We had barely sat down and hadn't even had a chance to look at the menu when she returned about two minutes later. We asked for a few more minutes, then ordered our water and drinks.
Our wine arrived about 15 minutes later, and we placed our food order. About 20 minutes after that, our food was delivered by a different server. And then... no Aubrey.
Ten minutes after our food arrived, Aubrey finally stopped by to check on us. By that point, there were issues with the food, but honestly, I was too tired to complain. Our wine glasses were empty, and she didn't ask if we wanted another. She simply moved on.
The next time we saw her was when she brought the check. There was no offer of dessert, no final check-in, and no real effort to make sure we had enjoyed the meal.
What made the experience even more disappointing was watching a server on the other side of the aisle provide attentive, engaged service to his tables throughout the evening. Well done, sir!
Overall, this was a disappointing experience. The restaurant clearly has the ability to provide great service--we just didn't receive it.
Upon arrival, there was a bit of a wait, even though we had reservations and the restaurant was not at capacity.
Once we were seated, Aubrey was very attentive--almost too attentive at first. We had barely sat down and hadn't even had a chance to look at the menu when she returned about two minutes later. We asked for a few more minutes, then ordered our water and drinks.
Our wine arrived about 15 minutes later, and we placed our food order. About 20 minutes after that, our food was delivered by a different server. And then... no Aubrey.
Ten minutes after our food arrived, Aubrey finally stopped by to check on us. By that point, there were issues with the food, but honestly, I was too tired to complain. Our wine glasses were empty, and she didn't ask if we wanted another. She simply moved on.
The next time we saw her was when she brought the check. There was no offer of dessert, no final check-in, and no real effort to make sure we had enjoyed the meal.
What made the experience even more disappointing was watching a server on the other side of the aisle provide attentive, engaged service to his tables throughout the evening. Well done, sir!
Overall, this was a disappointing experience. The restaurant clearly has the ability to provide great service--we just didn't receive it.