The deal you sign up with when using this company is 25% of total what the insurance pays. They fail to explain to you that after you pay them their 25% fee that they will continue to go after i strange for more money, but not on your behalf. They are a pain to deal with and threaten liens against your home because their billing department is clueless. I tried paying with credit card, but they insist on mail. When you mail the check to them it comes back because their address is all screwed up and then call you like its your fault you paid how they wanted you to. 4 or 5 months down the road your insurance will pay out more money just so they don't have to be harassed by Palm because they're crying for more money (not on your behalf) then what they originally tell you. Its all about the money (a lot too! $9,300.00 plus for 2 guys and a saw all and grinder to tear your house up for 6 hours and leave fans blowing on you electric for a week) and leave it disheveled. The PA is pretty good, but their billing from their sister company is just as screwed up. About a month after trying to pay them they called and said they would accept payment through credit card after you jump through all the hoops to pay in past. I made them finally send someone out for payment. Few months later they got more money from same claim, but you don't see any of it because all they care about is their money. I highly recommend you do not use them unless you're searching for a headache and threatening letters because they don't do business in the modern age, that being accepting credit card payment. They are quick, I will agree with that. read more