Let's start with the 'good' because that's easy and quick:…read moreMost of the people working here are friendly, helpful, and cool. The woman in charge of the cheese counter is really knowledgeable and helpful with suggestions and pairings. The guys running stock out know their stuff, and can tell you exactly where whatever you need is. Sherry must live upstairs or something because she's manning the self-checkouts 24/7 and keeps everything moving smoothly. The store has decent variety for its size, and the prices are high, but they're high everywhere now, because you idiots vote for rich old men to run the country.
The layout of the store is actually great. People complain about it and say "STORES TRY TO TRICK YOU INTO WALKING THROUGH ALL THE AISLES" but that's not really the case. The produce is right when you walk in, then stick to the outside of the store, and you've got your meats, cheeses, dairy, and you're good. People just complain because they moved things around recently and change is hard.
Now the bad:
Kroger makes it super clear that they do not give a damn about you. Often there are 0 checkout lanes open here. 0 lanes, so you have to check yourself out. Self-checkouts are for people who have just a few items and want the convenience of not waiting. They are NOT a replacement for real people when I have a cart with $200 worth of crap in it. "Thank you, valued customer" my ass. If I was a valued customer, the front-end manager wouldn't be leaning on the counter watching me check myself out. There are some management issues here in general, because every time I have to talk to management (w
Prices are high everywhere, yes? But sales are cool, right? Wrong. Kroger Digital Coupons means you're walking through the store, see a 'deal', and then have to screw around on your phone for 2 minutes, working through their app's horrible interface, just to save a couple of bucks. It's not a convenience - it's a pain in the ass. And don't get me started on gas points. People have electric cars now. I do not care about gas points. Stop showing them to me, stop sending me marketing about them, deals about them, coupons for them - I do not care. You are wasting both our time.