I have a few issues: 1.) I was told to pay $400, where $350 was for a cleaning and $50 was for the first month of service. It feels like bait-n-switch, as he told me I was to far out of his route. It was last week, he may get me the $50 back, I'm not sure. 2.) I asked him to replace the Clearray bulb, part of the ozonater system. I sent a picture of the filter and bulb. He texted, after cleaning and taking the check, that he did not do Lighting. Ozonator is not lighting. I wish he had told me earlier. (again feels like bait-n-switch) 3.) The house did not move, it's 9 miles from the office, towards the center of the service area. Why is it to far out of the route, if others are serviced in Morgan Hill? He did a GREAT job cleaning the spa. For that I give the 2 stars. I feel like there was something more as to why he won't do regular service. He gave 2 reasons, location and Bromine. I can switch to Chlorine, but can not move my house. If he knew the location from our first text, why take the job? (edited after response, I lowered it to one star. I'm sorry it was filthy/dirty. I told you it went a few months needing the filter, I sent pictures. You did not call or try to reach me with concerns. You cleaned the spa, ignored the clearray bulb, and took the check for the cleaning and service. Then told me you were not going to do the service. You should have asked for a check for the cleaning, rather than taking payment for something you had already decided not to do.) read more

Outstanding service!! Experienced and very pleasant communication. 5 stars for prompt, affordable and professional business. For all pool and hot tub care, I highly recommend Palermo. read more

Made appointment with Jonathan for our annual pool filter cleaning through IM and only then realized that I skipped a year in between, yikes! Anyway Jonathan arrived sharply at the appointed time and begin the process. As you can image the filter was pretty "caked" up. Jon took his time and meticulously cleaned up all the crud, especially in between filters. He also replaced the air relief valve which was aged and could leak. Jon is very professional, his prices are reasonable and does a fantastically clean job. I highly recommend Jonathan of Palermo Pool for your pool needs! 5/ 24/18 : Jon came today for our annual pool filter cleaning. As usual he arrived on time, the cleaning was neatly done, my filter pressure went back to the recommended 11- 12 psi. Having a clean filter is 50 pct of a clear sparkling pool. Jonathan is no fancy salesman, trying to get you do more than necessary, just a solid guy. Give him a call. read more

I do the weekly maintenance myself but I still need Jonnathan for more complicated job like cleaning the filter or fixing the pump troubles. Jonathan is very nice and honest person charge me really fair rate. I cooperate with Jonnathan for more than four years and I am always happy to have him. read more

I would rate higher than 5 stars if I could. Sent a message last night thru Yelp for an estimate. Message sent on a Friday night after business hours. I was blown away that Jonathan responded and answered some questions I had. I'm sure he is pretty busy this time of year but he made available some time to schedule an onsite estimate the following Monday, as I wouldn't expect anyone to work on a weekend. I'm excited to finally get my pooled turned around. As a disabled combat vet, I'm limited on heavy work so being able to have Jonathan take care of it is a God-send. Thanks Jonathan for the response. read more

After calling multiple other pool and spa companies, Jonathan was the only that answered. He came the day after I called and did a great job cleaning my spa. He also provided an informative orientation on spa maintenance so I could do it myself. I would highly recommend Jonathan, and I would definitely use him again in the future. read more

One of the most awesome and outstanding customer service experiences I have ever received! I needed someone to take a look at my pool immediately and I explained the situation to Jonathan and he was their instantly! Super knowledgeable and efficient ! Would highly recommend ! read more

Wow, I didn't realize how difficult it would be to get companies to provide specific, line-item pricing on the various tasks required for a pool renovation. I had Jonathan come out and give me a quote to replace out our skimmer and run new return lines for our pool. The pricing provided was very fair, and I was very happy with the work that was done. If you find yourself in need of anything pool or spa related, I wouldn't hesitate to give Jonathan a call... read more

Highly professional service! I called and he was able to service my spa same week! I'm now utilizing my tub almost every night!

I am a first timer pool owner and couldn't figure out why my pool cleaner stopped working on the first day we moved into our new home. I called Jon and he was very nice on the phone to help me troubleshoot the issue. But we couldn't really fix it over the phone, so he came in an hour and throughly cleaned the filter and fixed the pool cleaner. Next time I have pool trouble I definitely call him first. read more

I have to assume they have too many customers already, called and sent a text on 9/15/18, still no response. :|

Jonathan is extremely professional and delivers a clean sparkling spa better than He promises. Very few people these days take extra care and deliver more. He was here on time within 2 hours of calling Him, finished the work better than He promised. Although it took Him longer than He had expected, He did not charge more. Great job. I am very particular and this is only my 3rd review on Yelp. My reviews definitely need to be earned and would gladly recommend Jonathan to anyone. read more

We've been maintaining our pool ourselves but ran into mechanical problems when the pump stopped working, so we needed help diagnosing the issue and getting back on track. Jonathan came out the same day we called, fixed the issue and gave us some helpful tips for general maintenance that have proved valuable. I'd happily call again in the future if we ever run into this kind of thing again! read more

My pool cleaner stopped working. My pool guy and I struggled with everything we could but in vain. John came to inspect it, found the problem with the booster pump and the filter, had them fixed the very next day. Now I'm happy. Two thumbs up. read more

My Pastor bought a large on top of the ground pool for all his 6 children i July this year. After a week of lots of kids playing in the pool, he noticed the water getting cloudy. Pastor called the company he purchased the pool from to find out how to fix the problem. They told him, you'll need to call a pool company. So, I began to research online and found an impressive website for Palermo Pool and Spa. I called and the owner, Jonathan responded the same day. He spent all the time needed to thoroughly explain to my Pastor on how-to test, treat and maintain his new investment. My Pastor was so happy! Palermo Pool and Spa came through, immediately, offered him follow-up and the this day, even though summer is over, my Pastor's pool remains sparkling and he told me, anytime he needs help, he knows who to cal; Jonathan, his POOL-MAN! read more

Jonathan is the best!! I called multiple services and kept getting turned away as they didn't want to service a jacuzzi without the pool. Jonathan came the very same week and was able to take care of everything I needed. He even trained me how to maintain between his scheduled services. He was super professional, friendly and affordable. I highly recommend him to everyone!! read more

I've just started using Palermo Pool and Spa for my swimming pool. Jonathan is a very down to earth guy and very good at what he does. So far, he's been great cleaning and maintain my pool and is very knowledgeable. I'm glad that I found the right person to help me clean/maintain my pool. read more

Jonathan was very responsive, able to come out the day i called him (on a Saturday). I was wanting his help to help us get our pool back to clean from a fairly dark green, and he was able to do it in a week. He quoted me a flat rate, then came back multiple times until the job was done. thanks, Jonathan! read more

Jonathan provides great spa service. I called him to repair our spa, and he came out the very next day at the time he said he would be here. He had the motor replaced and spa working in two hours. His rates are really reasonable, much better than his competitors. It's so refreshing to work with a business owner who really cares about providing good service. read more

Jonathan was amazing and knowledgeable. We had a hot tub that had never been used for 5 years since we bought our house and I was nervous about even opening the cover. Jonathan was great over the phone to talk me through the basics and pricing and then came out for a full inspection, detailing, and getting it up and running in less than a day. He was also very honest in letting us know that the filter he thought needed to be replaced was actually clean enough to be used longer. He also walked us through what needed to be done so we could maintain the hot tub on our own and saved us additional expenses. Husband and kids love to jump in the hot tub now after a long day. THANK YOU! read more

This company is outstanding, they are very knowledgeable in this business and know what they are doing. Their prices are great and I'd recommend Palermo Pool and Spa to everyone. If you want the job done right call Palermo Pool and Spa. read more

After getting quotes from multiple folks, I decided to go with Jonathan Heying with Palermo spa & pool. Jonathan arrived on time as scheduled and spent more than an hour for orientation. During the orientation, he was really patience to answer my all questions. He explained me all the necessary things to maintain my pool comfortably and also provided the notes to refer in future. He also helped me to clean my filter for no cost for the first time. He is very knowledgeable, very patient, and honest guy. I called him twice later as I have more questions and he called me back right away. You can also text his cell phone if you have further questions, very prompt to reply. I found him very economical as compare to other folks in bay area. I noticed most of other folks not available on weekend and they will call you back on week days when you leave voice message. I also wanted him to come for next two months for maintenance and was ready to pay him but he was honest enough to say i don't need his services till summer and will be wasting money. I am going to call Jonathan whenever I need any pool services and I feel very comfortable now to have somebody like him available always on my back. I will definitely recommend using his services for anybody who purchased a home with a pool & spa. Five stars to him!!! read more