I recently visited the emergency room due to a tailbone issue, and I want to extend my deepest…read moregratitude to everyone who helped me through my surgery. It was truly amazing to see such dedicated professionals at work. Everyone was so patient, kind, and supportive throughout the process. A special shoutout to Rayleene Miranda, who assisted me--she was incredible! Despite being a student, she carried herself with the professionalism, knowledge, and compassion of someone far more experienced. She made me feel comfortable and reassured during a stressful time, and her wonderful personality made all the difference. Thank you all again for the exceptional care and support. You are truly appreciated!

I went to the ER and got the best care... Checking in was easy. Triage was fast. Registration was…read moresmooth and easy. And getting seen by a nurse practitioner was quick. I received the care I needed and the staff was very caring, polite, professional, and kind. They worked very fast and handled me with compassion. There's absolutely nothing bad I could say about my visit. Thank you to the ED for taking care of me when I needed emergency care. I even cried there because I was going through so much physical pain due to a freak accident injury, so they were very kind to me. Made me comfortable since I was scared and I went alone during my visit. I was quite scared and didn't know what was going to happen, but I felt very taken care of. Meds were given immediately, and I was checked up on.

So sorry I didn't think to write a review before Dr. Wong left Providence. She ABSOLUTELY was THE…read morebest doctor (but also my two oncolgists were super and actually one of them referred me to Dr. Wong) I've ever had. She was very attentive, asked appropriate questions, diagnosed problems when others couldn't. Might I add that I'm an R.N. I sure hope she's well and happy wherever she might be!

She's probably one of the best doctors I've ever had in my life. She was one of the only doctors…read morewho was able to find what was wrong with me after everyone other doctor dismissed my concerns. I don't think I'll ever find another doctor like her. She's very thorough and will go above and beyond to make sure your care are as needed. Her panel is closed and I've had to wait even one or two years in order to be accepted to her practice. She no longer has her own office and she is retiring in September 2023. She will be missed, but I felt like she should get the recognition she deserves.

Dr. Lee is an amazing PA and being in the Memorial Health Care System is unmatched. I have seen her…read morefor over a year and I hope with my insurance changes, I can continue to see her. I haven't felt so safe and seen by a Dr. since I was a kid and I have been so pleased lately with how technologically advanced Memorial Health Care Group have become over the years. 10/10 recommend Dr. Lee and Memorial Health Care system.

Dr. Lee is amazing! She is kind and patient and super helpful with getting all of the tests I…read moreneeded done. Didn't feel a thing during a pap smear and she and her nurses were super efficient and quick! Can't recommend more!

I have seen this doctor three times for thyroid issues that caused me a miscarriage. I just found…read moreout I'm pregnant again and went for my third round of blood work. When I had my appointment she didn't remember I had a miscarriage or know I was pregnant despite me calling a month prior to let them know if I should come in earlier but they just didn't seem to care. She took two personal phone calls while we were discussing my blood work which was very rude. She didn't make me feel better about my situation at all and honestly gave off the impression she didn't care. I called a new doctor and will no longer be having her as a doctor.

If I could give 0 stars would of but to be fair staff and nurse they were professional but the…read moredoctor came in speaking quietly and when I asked her a question she responded rudely I don't know what's wrong with this lady but don't come here better to take the time and look at anywhere else then here waste of time and money.

Horrible, first time we saw them was my daughter's imaging prior to her birth. They appeared to be…read moreout of network and the imaging for an ultrasound was thousands of dollars which they never negotiated. Now my wife just gets a simple image done and they failed to build her insurance after me calling and correcting it twice. Now they're beginning to send notices showing that it's gonna go to collections. Avoid them at all cost.

If I could give a negative rating, I absolutely would. I have never encountered a billing…read moredepartment worse than this one. For the same emergency room visit on the same day, the hospital charges and the physician's bill were both covered by insurance. I have called them at least eight times, each time clearly telling them to bill the insurance. Every time, they assured me they would submit the claim. However, my insurance company confirmed that they never received any claim from MRD. Meanwhile, MRD kept sending bills directly to the patient and eventually even sent the account to collections. This is completely unacceptable. I have never seen such an incompetent and irresponsible billing department.

Today I had a wonderful experience over the phone with Daniella. She was patient and helpful…read more Certain records/reports were not in My Chart. She found them and noted that they were mis labeled. She ensured that the records were attached to My Chart. She is very pleasant to work with, as well as being knowledgable.

I love Dr. Bernhut & the whole team here at Optum Chapman - talk about quality, compassionate care…read more I have so much to be thankful to this clinic especially to my primary. No.1 - Because of Dr. B we found out that I have cancer and was able to act on it quickly. No. 2- She & her staff has provided AMAZING support post op when I seem to get nowhere with the specialists - they always act with compassion but also with urgency knowing time is of the essence for their patients. No.3 - they are always there to listen and assist you get the medical help you need and help you get the referral to the right Specialist or doctors. I cannot say enough great things about Dr. Bernhut, the staff and the clinic. She is very thorough and spends enough time with her patients to truly understand their situation and condition. She doesn't make you feel rushed or an inconvenience rather someone whom you could confidently disclose your health issue(s) I am very confident to recommend anyone to her as this day and age, a lot of medical clinics seem to prioritize the number more than the people therefore getting such horrible care, I can honestly say the opposite for Optum - Chapman; They provide genuine, compassionate care for their patients. Thanks again, Dr. Annette, Brenda, Rosie & Team!

Many years ago I saw Dr. Daoud for primary care. I had severe pain in my right side abdomen loss…read moreof appetite and fatigue and walked on to ask to be seen. The staff and nurse told me I did not have anything serious going on because if it was something like my appendix, I wouldn't be able to stand there and talk to them. I have high pain tolerance and I told them that. They told me they wouldn't be able to see me that day and that I didn't sound like I had anything serious. I called Back to make an appointment and never got a response. I continued to have a great deal of pain and when it turned into fever, I went to the ER and ended up with a burst appendix which had been going on for a week. I spent a very long time in the hospital with sepsis and a long recovery and never went back to this practice.

Very caring, listens to my concerns. Answers all my questions. Best Dr I have ever had!read more

Dr. Tran is a very cool doctor!! I first saw him in December of 2023 for out of control glucose…read morereadings! My blood sugar was out of control. I was impressed how knowledgeable and friendly he was! He explained everything well and took a long time with me. He made up a new medication list plan for me. After, about three months my blood sugar was back to normal!! I'm still continuing to see Dr.Tran every three months for follow up visits. I enjoy seeing him! The staff is friendly too! Thank you, Dr. Tran for wonderful care!!

I was seen by nurse Michael Bui ,all I can say is that this has been life changing for me. Michael…read moreBui has the greatest bedside manner ,more than even any physician I have ever been to ... he shows genuine care and concern and listens without interruption. The care I have received has truly changed my life . I feel confident that my health care is in great hands . I have also seen Dr Tran who is hard to get in to see... so if you have the same experience, please feel comfortable and confident seeing nurse Michael Bui He is awesome. Mimi Morales

Rude front office staff and whoever calls to ask you questions to get your info before you…read moretelehealth call. Been getting the same prescription for half a year but I always have to the one to follow up on the prescription prior auths, rather than the other way around. Even after months of getting the same medication and with the same insurance, they still submit my prior authorization to the wrong place and cause me to have to wait for weeks with no update and no medication. I had to call my insurance myself on multiple instances and they were the ones to tell me the wrong forms we submitted. No accountability from the office or their staff, nor an apology.

Got to my appointment and was told my appointment has been canceled because they called a wrong…read morenumber to confirm and because that wasn't my number and I didn't respond to the message I never received they canceled me. In order to establish care with Dr. Zand the wait is 4-7 months. So Janice the PA saw me and told me my lungs are clear and there is nothing wrong with me and just because I'm coughing nonstop she gave me an inhaler! My condition got worse by the next morning and this time I decided to go Urgent Care on Chapman in Orange and was examined by Dr. Kwan and was diagnosed with bronchitis and sinusitis, he put me on prednisone and antibiotics, he was so good and so caring, just too bad he doesn't have his own practice!

It's unfortunate Dr. Newman doesn't seem to practice around RSM/Mission Viejo area. I'm on the…read moremarket for a new PCP and I can only see him at Marque Urgent Care in RSM. I think his main practice is in Orange? Anyway, I immediately had a good sense about him after seeing him for possible strep or bacterial infection. He seems very knowledgeable and quick to find the correct diagnosis or course of action.

Best doctor ever! Takes his time and gives you the best care. Never had a doctor spend so much…read moretime with me and leave feeling confident.