What happened to this place? Besides the raise in prices? I'm not sure if there's new management…read moreor what, but the atmosphere has completely changed the last few times I've been in. The staff has always been wonderful, and honestly, customer service is the reason I keep coming back to Cannabicity. Lately though, the employees seem tense, nervous, and constantly under pressure. Every time I've visited recently, the person I assume is a manager has been openly scolding or micromanaging staff on the floor. Today, I listened to a sales associate repeatedly being told to clean while helping customers, and it honestly made the environment uncomfortable. This is the third time I've noticed it, so it doesn't seem like a one-off bad day. I genuinely feel bad for the staff because they've always been one of the best parts of the experience there. I hope management sees this, because the current atmosphere is really hurting what used to be a great vibe.

I was going into the Schenectady spending hundreds of dollars a week more than once a week too. I…read morereceived a vape and it didn't work. It was leaking the battery part where you charge it. I had my I had the packaging and I went to the store to return it and was treated with nothing for the hostile Matt, who works in the who gets the orders told me I was hustling him then he told me he was gonna call security on me because all I wanted was to exchange it for one that wasn't faulty, but they didn't wanna help me. The only person in there that was gonna help me was Jenn and she unfortunately was not in the position to do anything electric city would be lucky to get or the other place on which I will put in a good review for her with them. I was then told they would replace it and I could not do that again what kind of service is that you buy something there for over $100 and it doesn't work and you can't bring it back with the receipt and the packaging. I was told before if I ever had a problem, just had the receipt and the packaging and they would exchange it but no, they're giving me a hard time over and over and over again that day was a nightmare. I was mortified humiliated in that store by Matt the tried to help me and he did get me another vape which was just so great then I found out I was banned from the store a regular customer that spends hundreds of dollars a week gets banned because I received a vape that was leaking out the battery parts and I did vape before that that did the same thing that I tried to return and they gave me a hard time and did not accept the return, but gave me a little tiny bit of stork credit on my next vape. Those were the two returning that store that are not working correctly. Both of the vapes were completely full barely touched and now I'm banned. I'm banned from that store. well you know something I have a podcast and I am well known in the community and I am going to spread the word very quickly about cannabis city in Mohawk Harbor Schenectady and especially the guy behind the counter who gets the orders why wouldn't doubt was messing with mine to begin I don't trust I don't trust him at all. I don't like the way I was treated by him the way he came from outside the back to face me and tell me I'm a hustler. I've never been so humiliated in my should be terminated immediately and the store should apologize for banning me for bringing back something that was broken. That didn't work. What kind of store doesn't accept a return I've never heard of such terrible service in my and I go to all the stores in the and they are all pleasant and all appreciate my business so you know I'm glad I'm banned because I'll go other places that appreciate me, but I deserve an apology that was uncalled for and humiliating, and then to be banned and never told by them that I was banned I found out when I went online and looked. They didn't have the even courage to tell me I was banned what service is that? I will make sure this gets spread on social media as business account, my podcast account and my personal account.

This is my go to shop Miss Pam and her staff are the best. Hands down best cigar shop in New York…read moremaybe even the Northeast. The selection is insane I think it's the biggest humidor in the capital region. They have a great many cigars at a good value and some crazy high end ones that are a once in a life time find. The lounge is great and friendly and the surrounding plaza has many great food and drink options.

Great selection, rarely do they not have a brand or size im looking for. Humidor is kept clean and…read moreorganized. This is my go to retail store in the area. I prefer this over the one in EG. Downsides are: I really wish they'd update their air filtration and lounge. The best shops I've visited in the country allow you to go buy some sticks without "having" to stink like smoke. Is what it is though, I get it. They also allow cigarette smoking. Nothing worse than trying to enjoy premium tobacco with people ripping darts. Pricing is on the high end. You can definitely pay cheaper online, with delivery fees. Overall, worth it.

Outstanding service, friendly, knowledgeable, reasonable pricing, anything and everything you could…read morepossibly want.

Do not do buy anything from CPDW their service is horrible. Their App is horrible and last not…read moreleast the staff sucks. 0 empathy for their own customers who usr website and I have been in both locations multiple times. Multiple issues multiple times. I do not like to hurt anyone's business with a review. I waited to see if they would make anything right. not gonna happen again.

if I could give this place 0 stars I would. I bought 2 disposable vape pens only to find out…read morethey've been opened and consumed. After reading some reviews it seems like I'm not the only one that this has happened to. I am writing this review to help some people stay away from a location that operates like this.

Almost missed it because it's slightly hidden, glad I spotted it! Friendly staff for sure. Lots of…read moreitems and cool stickers. I picked up a jet black king palm roach clip. I can't wait to use it! Definitely check out this shop if you're in the area.

5 stars all the way up! No matter what these guys got you!…read morefor whatever you looking for. the best smoke shop in upstat right now.

The customer service is on point, and a wide variety to choose from, and prices are greatread more

The best customer service n always the best prices , and they're always open lateread more

The best recycling in the area. Always friendly and quick. They count for you in bulk.read more

I was in the neighborhood and looking to pick up some hard cider, so I stopped in. After checking…read morewith the helpful cashier, I was directed to several shelves containing at least 15 different types (brands, flavors, and sizes) of hard cider. Some came home with me (raspberry hard cider, and my favorite Down East unfiltered) and some stayed on the shelf (pumpkin chai hard cider... um, no). Their prices seemed about the same as everyone else, but having it all conveniently grouped together was helpful. I will be back.