I just had my blinds installs the worst quality blinds and the service is terrible. The manager that handles any issues that you have with the blinds is not understanding and not a problem solver. she is so rude. would not recommend this company. the worst!!!!!!!! read more

Don't do business with palace interior design. I only purchase blinds from this company December 2017. All the blinds are falling out I was told there was warranty. call the company today only to be told I have to pay for transportation which is not right . If I had known that; I would have never do business with them. but its there loss as I am sure they will be losing business. The person I spoke with was very rude an ill manners as she hang the phone up on me . Not sure what to do with these crappy blinds . should have gone to home depot or some hardware measure up and do it myself, lesson learn the hard way. read more

Save your money and go somewhere else. First off, waited three weeks for the order to be ready. Once the order was ready, the person on the phone that was going through the order with us did not have any idea of the scheduling or the process. When I called to confirm the installation, the person on the phone stated I was scheduled at an incorrect time, so we had to reschedule. We made an appointment for 4-6 pm for the installation. My husband and I both left work early to be present for the installation to ensure everything would go smoothly. After waiting around three hours for the installer, we decide to call Palace Interior and get an update, but they stated the installer should be getting there anytime soon....wrong!!!! We received a call from the installer at 7PM saying he was running 45 minutes late. Not only did we both leave work, but we waited for hours. The worst part is, we are still waiting for the blinds to be installed. This company is horrible, save yourself the stress and avoid them! If I could give 0 stars, I would. read more

I expected a far better job for the money I spent. The measurements and the quality of work were not done correctly. The blinds for 6 windows took forever, five plus hours, I felt bad for the installer because he didn't get the correct measurements nor did he have all the necessary tools to do the job, and on top of that I still tipped him $20. He was upset, and it showed, about the fact that he was sent to do this job that is too far away from Hialeah. He stated that the agreement with your company is to do work only in the vicinity of Hialeah. Needless to say the blinds were not done correctly as agreed upon as some of them are cut shorter than others for the exact same window which looks very unprofessional and tacky. I have to think twice before recommending this company. I am not happy with the quality of service, and hope that A Palace interior Design will come and fix the problems with the vertical blinds. read more

Horrible experience with the company. Initially everyone seems very nice and honest however that quickly changes once payment for services are made. I utilized Palace Interior D twice before realizing that the company runs a very dishonest business. I was first given an estimate, which I felt was fairly high however since it was stated that the purchase included a "lifetime warranty" with quality products. I went along with it. Shortly after installation the color of the blinds began to fade, The wood began to shrink! (Horizontal Wood Blinds) causing the blinds to no longer fit the windows shape, and overall not very pleasing to look at, especially after such a large payment for services. After contacting customer service numerous times, I was told the salesman that I purchased the services from no longer works with the company and also told that the life warranty i was told existed includes basically NOTHING. The blinds look great upon installation but they will quickly deterioate unlike what the company promises. Beware that once you've paid company no longer cares what you have to say or tries to correct any wrongs. Will definitely not utilize this company in the future and i advise you don't! read more

the worst company ever - horrible customer service, this place should be shut down !!!!! this is the worst company. they want to charge you for fixing something that they did wrong. i was not able to open a blind because they did not have all the materials with them, and they tried to charge us again to come out to fix it, now the blackout does not open and they want to charge to come out to fix it. too! they rob people !!! be aware - do not use these people !!!!!! they try to charge for any little thing and if theres something wrong with the installation they charge $80 to come out and fix it !!!! this company is a total joke and will be reported to bbb and all social media outlets so everyone can avoid them ! read more

HORRIBLE customer service. A TOTAL WASTE of time. The owner scheduled an appointment for someone to come give an estimate on repairing or replacing my mom's blinds at 11:30 am. I explained my mom has cancer, is not feeling very well, so I would meet them at her house and to call me 30 minutes or so before they arrive so I would go there. He agreed. I gave him the address and exact directions and even sent them in a text message. By 11 am nobody called so I went to my mom's house. 11:30 am came and then 11:45 came and I called and they said they're running late and asked me if my address was such-and-such and I said NO! I gave the correct address and she said someone will be here soon. 12 noon came and I called back and asked for the owner and was told he was not available and they said the guy coming over is running late but would be there shortly. 12:15 pm came and went, I called back and asked to speak to the owner again. They verified my address and STILL had it all wrong. The owner got on the phone, apologized and said he would send a new guy out and he would be there shortly. Around 1pm the guy called (I have everyone's name and exact times I spoke with everyone) and he said his GPS said he'd be there in 24 minutes. I said that's almost 1:30! We've been waiting a long time but OK, fine! Please hurry. He said he would make it "worth our wait". He got there, took measurements and gave me an estimate for almost $100 MORE than the blinds repairman who had come the day before and given us an estimate. I told him that price of $200 to re-string 2 blinds (one small blind that covers a very small kitchen window and one that covers 2 windows) was way too high and he said that was their price. I told him it absolutely was NOT worth the wait. We are telling everyone we know not to call Palace Interior Design. Call anyone else, but not them! BAD customer service! read more

STAY AWAY from this place. I hired them several months ago to install blinds in my 2 properties. The blinds are horrible quality and the material they use looks like a cheap plastic. From day one they were falling apart. I had to wait for the blinds for almost 2 months. They delivered it much later than they promised. The blinds for my second apartment came with some stains on them. I had to ask Palace Interior Design for the replacement. They took the blinds back but never brought them back to reinstall. I paid for only the blinds they installed in my first apartment. Palace Interior Design started calling me and asking me to pay for the second blinds they have never installed. I couldn't pay for something that was never delivered. The customer service of Palace Interior Design is horrible. They screamed at me and told me if i wont pay for the second blinds which i have never received they would contact collection agency. And they did. Now the collection agency is chasing me and asking for some ridiculous amount of money, much higher than the cost of those blinds that were never delivered and telling me they will sue me in court and ruin my credit, which is considered as a harassment and illegal for them to do. Such a mess!!! If i knew, i would have never hired palace interior design in my life. read more

Be careful when you call these scammers. I installed curtains for the whole house less that a year ago. One of the curtains quit working properly due to a c clamp and plastic piece that fell. I called for service under warranty and the lady told me she honor the repair but I have to pay $35.00 for tech travel. Then I replied if your product is not reliable that means that anything that happen under warranty period I have to pay for travel. Please make sure you read carefully before you sign with this people. I will never ever place a call to this place again. read more

We purchased our blinds July 2016. Was thrilled with the quality of both the install and the product at that time. The issue we had was when one of the two blinds with remote control needed to be serviced. The service tech they dispatched told me that it was my fault the motor broke, and that I would have to pay them a $300.00 fee to replace it. I refused, and they left me with the broken blind. I took the blind down, spliced the charger cable back on that was pulled apart when the blind was raising, and my remote control blind works perfect now. The way I see it, it's either a scam to rip off customers, or service techs that have no idea what they are doing. Plenty of other fine blind companies to choose from. Buyer BEWARE! read more

i paid $1900 on 9/22/18, instalation on 10/10/18, shades fell on 10/22/18. thankfully, did not hit my 3 years old son. told repair would be next day between 2-6pm by ana supervisor. called to confirm at 5, told no answer from installer, but they will confirm and be here this evening. 8ft blinds and mounting hardware installed with 1/2 inch self taping screws, only 4 threads actually grabbing into framing. read more

Great costumer service! Eliot Mario Cape my sales rep was very nice and professional, not to mention he gave me a great price with discounts lol. Love that! I would definitely recommend to my family and friends! read more

My wife called Palace Interior who came out measured windows and gave us an estimate in mid June 2018. On a Saturday they installed verticals on a sliding glass door and 2 windows in the family room as well as blinds on a kitchen window. The kitchen blind was the only one that was decent even though the materials looked cheap. This was not Hunter Douglas as advertised. From the moment they were installed the verticals in the family room were unsightly and did not close properly. They told us it was static and would look differently in a few days. We called after a few days for them to come back out. The same installer came back out the next Saturday and worked on them. The verticals on the sliding glass door were redone decently, however both of the windows still looked terrible with one much worse than the other.. He also brought out additional verticals for the window. He even cut some of the verticals incorrectly which made some longer and some shorter. We called the next week for them to come back out and bring 2 new tracks for the windows. The installer came back out the next Saurday with only one new track. and worked on them for a second time. He played around with the first window until it was decent then my wife told him to just leave after he had worked on the second window for a long period of time. I called and sent pictures to them the next week and asked them to come back out with 2 new tracks for the windows. The lady told me there would be a $35 plus tax service charge. I told her it is still under warranty why is there a service charge? She said read your contract. So I said I have to pay $35 because you did a horrible job of installing what I already paid for. They were never installed properly. I read the contract and still don't know why they charged me because normal wear and tear is covered and it wasn't even that just a bad materials and installation. I had them for just 3 weeks and the they had to replace 3 tracks and verticals. They sent out a different installer this time and I paid the $35 + tax but one window still looks bad. That was after he installed 2 new tracks during that visit. The measurements were not taken correctly and some of the verticals were cut shorter than others when the installer cut them with scissors in my house because they were all too long to start with. I agree with Rosie P typical Miami Scammers. I DO NOT RECOMMEND PALACE INTERIORS. DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE INCOMPETENT LIARS. read more

let's start of by letting you guys know ( NOT TO DO BUSINESS WITH THIS COMPAY ). After receiving a quote and agreeing to it on 01/19/19, The vender never answered my phone calls or text. Not just that i was told i would be getting the instalation done this past weekend and when i texted the vender to confirm time and date ,he responded to the text 5 hours later saying that the date of the installation changed to monday . I responded to his texting saying to cancel the order that I'm not interested in doing business with them any longer so he started to blow up my phone with text and calls .Saying that i can't cancel the order now because the deposit has already been done with the company credit card also said that at 9:00PM he was going to pass by my house to pick up the deposit cash and so when can talk so i can change my mind .To be honest i did not believe that lie so i called the company to verify my order and i was told by the supervisor that there was no order on there system under my name not just that the blinds where never done because there was no deposit done . at the end its almost been a month and i haven't gotten the blind installed with the back and forth . Im very disappointed with the customer service starting by the vender to the supervisor of the company. read more

The worse company ever, the sales guy explained everything about the warranty, months later appeared many STAINS in everywhere, I called the company and they asking for pic, finally they said is my fault and if I want to replace I have to pay any again. They use very poor material. Do not use this company read more

It's been only a month and a half since I bought and had Installed verticals from Palace Interiors. A few days ago one of them stopped working correctly. I called the company to see if they would come and fix the problem, the verticals are supposed to be under warranty for a year so I assumed there would be no problem. When I called I explained that the verticals were malfunctioning, and that I was only able to open them. Upon speaking to one of the customer service representatives, I was told I would have to pay $80 I found this unreasonable so I asked to speak with a manager, she was no help at all. I did not appreciate being told over the phone by her, sight unseen, that I had broken the newly installed verticals and that I was going to be charged $80 for the repair. Upset that I was being charged at all, I continued to explain that I had not broken them. After a brief hold the manager came back on the phone and told me that she was reducing the charge to $64, as if she was doing me a favor. I agreed to pay only because I wanted the verticals fixed quickly and do not have the time at the moment to look for someone else. The knots on the cord that is used with the pulley were not big enough when they were manufacturing them and installed. Consequently they slipped through the holes making it impossible to open the verticals. The repairman that came to reinstall the verticals confirmed that it was that. I had him call the company and was able to get the price reduced to $37. Now you may think that's a great improvement over $80 but if you stop to consider the hassle that I had to go through, coupled with the attitude for something I still believe I should not have gotten charged for, it really isn't a very good improvement at all. Aside from the manager who's attitude I believe should be adjusted if she wants to continue working with the public, everyone was very nice, especially the salesman and the repairman. The companies policies should change, because the products are guaranteed, there should be support and follow through when someone calls about faulty merchandise. I do not intend to refer anyone I know to Palace in the future nor will I be ordering verticals from Palace again due to this unnecessary and negative customer service experience. Customer service should be a priority for any company that provides a service to the public. Juan Alcantara read more

I am disgusted with this company.. everyone gives you the runaround and employees lie. Not the kind of company I would put my trust on again. The salesperson came to our house (during a move).. we asked him to provide the "closest" shade to the current blinds that were already there (since he was a salesman for over 14 years) you would think he knew his colors.. the color used was COMPLETELY different than the blinds currently there. I understand that the shades would never be exact.. but it's like black and white... the color chosen was not only NOT close to the other shades, it was completely different... we would have never agreed to that color.. the mistake was allowing this 14 year veteran of the company to help us with the color.. and yet no one could provide where we signed for this.. we asked that the company please change the blinds (it was only 4 of them) and they said NO.. we had to pay to get them redone.. PEOPLE there are plenty of reliable companies, with employees who actually know what they are selling... out there.. do not choose this one! read more

This company is a joke! Charge a lot for an upgraded vertical on our sliding glass door but it didn't even last 2 months. When I called they wanted to charge us $40 just to come out and see what the problem is. No customer service whatsoever. Stay away from this company!!! read more

Everything was ok, until I called because one of my verticals came off from the sliding door. They want to charge me 40.00 plus tax just to come to my house and take a look at it. Totally ridiculous. I know for a fact that they are in my complex every week. Very poor Customer Service! read more

Do not do business with this company. I used them before in my previous home. I called them back since I was an old customer, I gave them my business, they promised one year warranty as per the sales person Jimenez FYI if you get JImenez in your house take him out. This guy is unprofessional un ladron con corbata. I called him next day because I noticed they didn't finish the installation in my house, he never answered my phone call. I called the company a lady named Barbara super rude an unprofessional is asking me for $200 dollars to go back. Less than six months from the day of the installation one of my shades broke due to the improper installation, still they are asking for money to go back to fix their mistake. I will attached picture as proof. My intention with this review is to prevent honest customers like me to give business to companies like this one. Lets be aware this people do not deserve to be in business and we are the only ones capable to have them respect customer' s money. When you hired a company you are putting your trust on them, it is very sad find yourself dealing with this situation. read more