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    Pakk Builders

    5.0 (1 review)
    Closed 7:00 am - 4:00 pm

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    Services - Pakk Builders

    Balcony addition

    Construction design services

    Deck construction

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    Graber Outdoors

    Graber Outdoors

    1.0
    (5 reviews)

    I'm not sure how to sum up such a disappointing experience. Talk about a $40K lesson!…read more I reached out after seeing the 60% off installation promotion. They quickly scheduled an appointment and had someone out to provide a quote in no time. The salesman/PM, Gary, was very personable and did a great job explaining everything they could do for our deck/pergola project--I was sold instantly. He emphasized that he would be "our person" throughout the entire project. He provided a 3D rendering of what the project would look like, worked through final pricing, got our job scheduled fast, and even waited for our HELOC to be funded for the down payment. AWESOME, right? Unfortunately, things went downhill as soon as we paid the $15K deposit. Our administrator, Jordan, called the last week of February to let us know we were ready to begin the project the week of March 9th and said she would call by Friday to confirm the exact start date. We informed her that we had not received the requested documents for our HOA, and she said she would follow up. We made it clear that we needed HOA approval before work could begin. When we didn't hear from her that Friday, we emailed both her and Gary for a status update. The documents were supposed to include a final rendering (pictured above) to give a realistic preview of the project because we changed portions of the deck to white. Gary told us those documents would come from the admin team--but we never heard from Jordan again. On Monday, March 9th, workers showed up at our door at 7 a.m. stating they were starting the project . We rushed to get preliminary HOA approval while texting Gary that we still needed those documents. He would occasionally text or call saying he was "working on them." I escalated the issue to corporate and spoke with a representative who agreed the situation was unacceptable and said someone would follow up--no one ever did. We never received a call from corporate, and we never received the documents from Gary. Eventually, he stopped communicating with us entirely for the remainder of the project. As for the project itself, the deck is beautiful--I'll give them that. However, here are my issues: 1. Part of the scope included relocating the deck steps. When they cut down the old steps, they didn't remove the wood from the ground--it was still sticking out. 2. Nails and debris were left all over our backyard. 3. The pergola and final project look nothing like the rendering (pictured above). The field PM, Donnie, explained that what was written in the contract doesn't match the rendering, and they go strictly by what's on paper. Now we have to spend even more money to have it stained to match what we were originally sold. In other words, the rendering was a misrepresentation of what we paid for. They weren't able to complete the project right away due to additional issues and missing pieces, but it was ultimately finished on March 31st. Of course, they had no problem calling and emailing about final payment that day. Donnie was the only person who finally provided the documents and made an effort to address some of the other issues I don't even have the energy to list--but take my advice: this company is not the 5 star experience I thought they would be. They sold us a vision, did a vague contract and got us with the "oh sorry...the rendering doesn't match the contract...we go by contract print only." We had to get an attorney involved just to get them to get someone out here to remove the step stumps and debris. The only reason we didnt proceed with a fight in court is because we had a new baby in the midst of the mess didn't want the added stress. We paid nearly $40K for a project that still needs additional work, and we were treated terribly throughout the process and from the entire corporate team. Let us take the loss for you--find a different company.

    My solar posts were left just sitting on top of the posts with no screws, silicone or any security…read moreat all. I am getting ignored by the company now that the check has cleared. Horrible customer service!

    STL Design and Build

    STL Design and Build

    3.7
    (22 reviews)

    First. We were looking for a remodeling of the Kitchen and Master Bathroom. It was planned to do…read moreit in 2020. Then COVID. The time spend as researching, researching, researching. We had several quotes (few in the 6 digits). My husband and I just couldn't agree on which one to choose from. The quotes were either too high or did not on design, and sometimes both. I called STL Design and Build Design, setup an appointment as my last resort. STL Design sent Tom Levinson. Mr. Levinson arrived earlier than time with his assistant. This is definitely a rare. We went through the areas for remodeling. Tom sat me down and listen to all I wanted to do. Then it came down to the details and pricing. The wants an can't live without. We finished with an estimated quote that we were very happy with. Tom was wonderful. He gave me sound advice on my selections for the kitchen remodel. He went through the cost, time-line, and process. Tom went to warehouses with me for selections on the items. Matthew Pevehouse, thank goodness for him. I had a family emergency out-of-state. Matt took care of everything for us. The whole crew were wonderful. Matt took pictures and kept me up to date. If there was an issue it was quickly resolved. My husband and I are thrilled with the results. The look is absolutely fabulous, the craftsmanship and quality of products excellent, and done on time. Thank You STL for a wonderful experience. Bathroom is the next project!

    I contacted several companies about new windows... Their price was right in the middle... after the…read moreinstall, I could tell their quality was superior. Their people were just fantastic clean and professional! This is my second project with them!!!

    Pakk Builders - contractors - Updated August 2026

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