On a fateful Saturday, we faced the devastating sight of our home's front heavily damaged when the parapet wall atop our 100+ year old brownstone dislodged, fell, and collapsed our porch. Amidst the shock and uncertainty, we called Patrick Khalatian's team at Pakk.
Pakk's team paid us a visit on Sunday and began work prompty on Monday, professionally coordinating with our insurance company. With meticulous care, they cleared away all the debris, leaving the property clean and safe.
Recognizing the urgency of the situation, Pakk also reached out to the city authorities to expedite the restoration of electrical and gas services. This ensured that we had access to essential utilities as soon as possible, especially since we had food in the freezer and needed our heat!
We were impressed with how Patrick and his team team went above and beyond by engaging in negotiations with the homeowners' insurance company. Their expertise and professionalism ensured that we received fair compensation for the damages incurred.
It was a long process restoring the home to it's previous style and decorative appearance. Original materials are no longer available. Patrick researched alternatives and found solutions to make the home look like nothing ever happened. That was very important to us since we had restored this property carefully when we bought it. We also didn't want to compromise any of the value of the house.
Throughout the restoration process, Patrick Khalatian and his team maintained constant communication with us, providing updates and addressing our concerns promptly. They really care about customer service.
Although it was a harrowing experience to find the front of our home collapsed, we knew that Patrick and the team at PAKK had the restoration well under control and could trust them to handle everything well. We were not disappointed. In fact, I'd say the y did far more than we expected.
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Patrick Khalatian, founder of Pakk, shared his team's dedication to providing exceptional restoration services. 'We understand the emotional toll that home damage can take on families,' he said. 'Our goal is to alleviate the stress and anxiety by providing swift, comprehensive, and high-quality solutions.'
The homeowners' experience with Pakk serves as a testament to the company's unwavering commitment to delivering peace of mind and restoring homes to their pristine condition after unexpected events. read more