I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

Is there a negative rating? That is what they get from us!…read more Lies, Lies, Lies. Most incompetent communication we've ever experienced. Excuse after excuse. Most frustrating year of unprofessional contractors, long unnecessary delays and we still don't have a finished pool. We started our pool with PPNS - Mike & Tina Hampton 4-4-24. It is now 5-29-25 and no pool!! Our yard has been a complete mess for the entire time. Please find another contractor to do your pool!! PPNS are a complete waste of time and money, not to mention the huge disappointment and frustration we have had to endure!!

Unprofessional, they do make mistakes. Our pool had a leak…read moreright after they filled it with water.

Chad and Josh, and their staff, are very nice to work with, super accommodating and laid back. They…read moreare attentive and address any concerns before they become an issue. We would recommend them to anyone looking for a pool - new or remodel!

From the owner: H and H Pools is committed to providing every client with the best possible pool repair service…read more Whether it is a minor concrete repair to a complete backyard & pool renovation, we take pride in making it easy for you to truly start enjoying your backyard oasis. Understanding how the problem occurred can prevent wasted time and money on the same repairs year after year. H and H Pools is a dual ownership company with experience & expertise where we are on the job from start to finish every day. We ensure the best quality of work and that your backyard will be treated as if we were repairing or building it for our own families. Call us today to get an estimate or if you have any questions about pool repair.

I just wanted to leave a great review for Wideman Pools. Rodney, Krystle, and the staff of Wideman…read morePool are so professional and caring. They helped me close my pool for the fourth year in a row. As always they did a fantastic and professional job. Thank you guys!!

Wideman Pools are the only company I trust to maintain my pool! They installed in and have doen…read moreevery opening and closing each year.

Terrible service company. They claim they are not related to the store in the strip mall operating…read moreunder the exact same name, but when you go to their website and click on new pool construction, it brings you to this company. Both websites state that they offer "weekly pool and hot tub services" but our experience has been lacking for several years now. When we reach out for assistance, we are met with extremely unhelpful responses. When you attempt to leave a google review about service, they will tell you they don't do that. Untrue according to their website.

Beware...this company designed and built my in ground pool 17 years ago. They opened and closed…read moreit yearly until a few summers ago, when they would not provide this service for me unless I also signed on for a weekly service plan...now the pool heater just took its last gasp. I called them as a existing customer for advice regarding repair or replacement but they refused to help me. Said they were understaffed...really? If they can't service their product, they are not worth doing business with.

My above ground pool took over a year to be able to swim in, and the work is not all completed to…read morethis day. I've not heard from the company in months (it all started in April of 2021). 1. THE POOL IS UNLEVEL BY ABOUT 6 inches. 2. When installed, the skimmer was placed about 1/3 of they way around the pool from the pump with PVC pipe running that distance. 3. The crown layer of my retaining wall has not been installed. 4. The pool was filled last year, but no one came to close it, as I was told would happen (due to being a 1st time pool owner, I was trusting, but now my hope and prayer is that no one ever has to endure what I have, with this company. 5. Lack of or NO communication, even after expressing communication was a huge issue for me. 6. i filed with the BBB, but they did not receive a reply from Jeremy Baum, the owner. 7. The piece of the trim on the outside of the pool was cut into, in order to fit around the skimmer, should not have happened. 8. The pool pump has no way to stop the water from rushing out when I remove the lit to clean the basket. 9. No schooled instructions were given on how to properly treat the pool, open or close it. I've had to learn most things on You Tube or ask co-workers who have pools. 10. They needed to pull a pool permit for my location, and the paperwork was sent to St. Louis County, instead of the City of Florissant. I did my own checking, and that's what happened. I pull permits on a regular basis, and that was the first mistake that should not have happened and slowed down the whole process for over a month in the beginning. 11. Jeremy met me to pick out the rock to go around my pool. I made it clear that i couldn't afford the one I liked, so I would go with plain white. He said lets get what you LIKE, and he would cover the cost. The rock company told me we needed much more that what Jeremy ordered, so now, I have the rock I like, but there was no landscaping paper laid, and it doesn't cover all the dirt. 12. My beautiful lawn was destroyed having the mountain of dirt on it for nearly a year. Jeremy Baum always had plenty of reasons and excuses why my job wasn't completed or on the back burner. I was kind, patient and understanding for over a year. I finally gave him an earful and he tried to turn it around on me....trust me, you don't want this company! in closing, I could go on....and these are not my opinions, these are factual errors & poor workmanship and customer service that i have to live with, or pay to fix, because the company just doesn't seem interested in completing the job. I paid him when asked, so I would expect a job completed to satisfaction. Sincerely Shelly B

Do NOT a use this "company" he should stick to cleaning pools and not build them! He's super lazy…read moreand never has help with him! Jeremy never answers phone or texts and when he does it's weeks later!

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

Pools are a big investment, so it is important to get the right company. I picked Edgewater pools…read moreover several others and I was not disappointed. They were Outstanding in every way. Their design abilities, pool experience and quality work was outstanding. They really did exceed my expectations! With all projects there are issues that arise, but EdgeWater pools took the responsibility and made it right! People that see our pool and are amazed at its design and quality. I get asked if I had to do it over would I still use Edgewater pools or go to another company. Without a second thought I would use EdgeWater pools again!

Had a great experience with Edgewater Pools. Did a wonderful job on our pool and executed our…read morevision of what we wanted. And they were quick. I'd recommend them to anyone.