Brandon, the salesman, came to the house with lots of choices. I thought this was a great bonus since other companies didn't even come in the house only measured the deck and gave me no choices as to color or quality. I'll be excited to see the finished product. read more

Thanks to Mac and crew I love my fence! They were very kind, considerate and professional. When a question came up they came got me and together we worked out an answer. The product installed is very sturdy and works well for me. To be honest I had a long discussion with Chat GPT, fed in information from all my estimates and Gaber came out on top with value, construction, experience, reputation and warranty. The neighbors exclaimed it's beautiful. Ask for Zak in sales and Mac to lead the project. read more

Communication was consistently poor. I repeatedly had to contact the company for updates instead of receiving them proactively. Although Taelyn responded to emails and apologized at times, getting clear answers about scheduling was difficult throughout the project. The biggest issue occurred on my scheduled installation day. I took time off expecting the crew to arrive, but no one showed up or contacted me. I had to call several times before learning the crew was delayed on another project. I was first told they would arrive that afternoon, only to later learn they weren't coming at all. Delays happen, but customers should be informed instead of having to chase updates. Even after the installation was complete, I had to request my final invoice for two days before receiving a payment link. Shortly after paying, I received a request to leave a review. The fence itself deserves five stars. My one-star rating reflects the company's communication and project management. If those had matched the quality of the installation crew, this would have been a completely different review. read more

Good customer service,very helpful, and answered questions thoroughly Friendly. Explain everything. read more

Everything is wrong. I love my deck however I have had issues with my steps. I keep calling and complaining and someone will say we will get you on the schedule. Someone came out put shim said they will order a part and CRICKETS. I have called and called with no progress. My steps are still horrible. I wll not recommend them for anything! read more

I'm not sure how to sum up such a disappointing experience. Talk about a $40K lesson! I reached out after seeing the 60% off installation promotion. They quickly scheduled an appointment and had someone out to provide a quote in no time. The salesman/PM, Gary, was very personable and did a great job explaining everything they could do for our deck/pergola project--I was sold instantly. He emphasized that he would be "our person" throughout the entire project. He provided a 3D rendering of what the project would look like, worked through final pricing, got our job scheduled fast, and even waited for our HELOC to be funded for the down payment. AWESOME, right? Unfortunately, things went downhill as soon as we paid the $15K deposit. Our administrator, Jordan, called the last week of February to let us know we were ready to begin the project the week of March 9th and said she would call by Friday to confirm the exact start date. We informed her that we had not received the requested documents for our HOA, and she said she would follow up. We made it clear that we needed HOA approval before work could begin. When we didn't hear from her that Friday, we emailed both her and Gary for a status update. The documents were supposed to include a final rendering (pictured above) to give a realistic preview of the project because we changed portions of the deck to white. Gary told us those documents would come from the admin team--but we never heard from Jordan again. On Monday, March 9th, workers showed up at our door at 7 a.m. stating they were starting the project . We rushed to get preliminary HOA approval while texting Gary that we still needed those documents. He would occasionally text or call saying he was "working on them." I escalated the issue to corporate and spoke with a representative who agreed the situation was unacceptable and said someone would follow up--no one ever did. We never received a call from corporate, and we never received the documents from Gary. Eventually, he stopped communicating with us entirely for the remainder of the project. As for the project itself, the deck is beautiful--I'll give them that. However, here are my issues: 1. Part of the scope included relocating the deck steps. When they cut down the old steps, they didn't remove the wood from the ground--it was still sticking out. 2. Nails and debris were left all over our backyard. 3. The pergola and final project look nothing like the rendering (pictured above). The field PM, Donnie, explained that what was written in the contract doesn't match the rendering, and they go strictly by what's on paper. Now we have to spend even more money to have it stained to match what we were originally sold. In other words, the rendering was a misrepresentation of what we paid for. They weren't able to complete the project right away due to additional issues and missing pieces, but it was ultimately finished on March 31st. Of course, they had no problem calling and emailing about final payment that day. Donnie was the only person who finally provided the documents and made an effort to address some of the other issues I don't even have the energy to list--but take my advice: this company is not the 5 star experience I thought they would be. They sold us a vision, did a vague contract and got us with the "oh sorry...the rendering doesn't match the contract...we go by contract print only." We had to get an attorney involved just to get them to get someone out here to remove the step stumps and debris. The only reason we didnt proceed with a fight in court is because we had a new baby in the midst of the mess didn't want the added stress. We paid nearly $40K for a project that still needs additional work, and we were treated terribly throughout the process and from the entire corporate team. Let us take the loss for you--find a different company. read more

My solar posts were left just sitting on top of the posts with no screws, silicone or any security at all. I am getting ignored by the company now that the check has cleared. Horrible customer service! read more

Do not sign with graber!!! They are unprofessional and the crews do not build high quality structurally sound decks. There is no professional quality deck builders on staff and they are Misrepresenting their company! Crew leads are coerced into doing only what management expects and ignore the engineered and inspector approved drawings along with the international codes and quickly cut corners and do things that will damage your property in long run. This leads to defects and continued issues which they try to hide and do everything to mask instead of properly correcting. Negligence in material handling along with lack of professionalism lead to damaged deck boards and railings. The company refuses to replace what they damage and then threatens to nit honor warranty claims. The project manager and regional manager do not know how to build decks and neither have ever led a crew but they are quick to tell the crew how to cut corners. My job is two months over due and they are not even close to completion but continue to be pulled off my job and sent to start new jobs before coming back here to try and correct all their issues. We had hard fail by inspector and crew was pulled from my job and project manager is now ghosting me. Wanted to give No stars but had to give one to post. If Donnie Meier is your project manager I pray he doesn't destroy your property. Oh and they refuse to provide insurance Or surety bond information. This is no longer a reputable family owned company they are owned by national private equity and do not honor their contracts or stand behind their products. Run the opposite way as fast as possible! read more

Gave them the deposit and now it's like pulling teeth to find out when the deck building will begin. We don't hear from our salesman

Very unorganized and unprofessional. I ordered a specific color fence and was not told until two days before my installation that they did not have it in stock. I had to go to an all white fence which is not what I ordered. They show up to install my fence and then say they can't because gas and electric havent been marked. I call to check on it they have had an all clear for a month. When I call them now they say there is some sort of conflict. I paid them $1000 deposit and they refuse to give me a refund. I would not recommend them. read more