My 4 appointment experience with PRS
July 14: I called to schedule an in-office appointment for August 3. The receptionist who answered was notably rude.
July 15: I called back and switched to a telehealth appointment scheduled for July 23.
July 20: Having received no text or phone reminders, I called to ask what to expect and was informed it would be a FaceTime call.
July 23 (1st Telehealth Appt):
Just 15 minutes before my appointment, staff left a voicemail stating that if I didn't call back by 10:30 AM with my husband's date of birth for insurance verification, I would be billed as self-pay for $360.
I called back immediately, and staff claimed they had called and left a voicemail the day before. My Verizon phone logs prove no such call was made.
Dr. Aldea ordered blood work and set a follow-up for July 31.
July 31 (2nd Telehealth Appt): Dr. Aldea prescribed a two-week supply of nerve-calming medication and said she would follow up in two weeks.
Prescription Refill Dispute & Staff Hostility (August 2026)
August 13:
Having not heard from the office, I called to check in and ensure I was on the schedule for my refill.
Lauren told me the earliest available appointment was Monday, August 17, and refused to assist with a refill to bridge the 3-day gap in my nerve medication.
Lauren claimed she had called and left a voicemail, which my phone records contradict.
When I asked how to avoid schedule gaps in the future, Lauren placed me on hold, squeezed me in for August 14, and then scolded me not to expect last-minute accommodations in the future.
Office Manager Kelly took over the call and defended Lauren, saying: "I'm not saying you're lying, but I don't think Lauren is lying about calling you and leaving a voicemail." Kelly then added me to the automated reminder system.
August 14 (3rd Telehealth Appt):
My appointment with Dr. Aldea went smoothly.
Afterwards, Barbara called to collect my copay. To avoid their credit card fee, I opted to mail a check. I never received a receipt.
Account Block & Disconnection (September 2026)
September 11 (4th Appt & Subsequent Calls):
After my appointment, the office called and texted for me to schedule my next visit.
When I called back, Lauren stonewalled me from scheduling any future appointments until my $15 mailed check was received.
Remaining polite, I requested a receipt for my prior $45 in payments and asked if Dr. Aldea had addressed a medical question I had submitted. Lauren said she would mail the receipt, had no update on my question, after thanking her she straight hung up on me.
Follow-up Attempts:
I called back immediately to speak with management, but Kelly was unavailable, Barbara took my name and number. I'm calling to get my medical records so I can leave the practice.
I called twice more the following day and left a voicemail, but received no callback.
I used AI to summarize my experience here, mine was too wordy for yelp and had a character limit. read more
