1. Structured House

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Ann Arbor, MI

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Structured House

5.0 (1 review)
Open • Open 24 hours

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2 years ago

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Pain Recovery Solutions

Pain Recovery Solutions

(12 reviews)

I have been going there for over 2 years now and everyone…read morehas been nice and pleasant to me and never had a issue with prescriptions or appointments ect. I would recommend based on my experiences.

My 4 appointment experience with PRS July 14: I called to…read moreschedule an in-office appointment for August 3. The receptionist who answered was notably rude. July 15: I called back and switched to a telehealth appointment scheduled for July 23. July 20: Having received no text or phone reminders, I called to ask what to expect and was informed it would be a FaceTime call. July 23 (1st Telehealth Appt): Just 15 minutes before my appointment, staff left a voicemail stating that if I didn't call back by 10:30 AM with my husband's date of birth for insurance verification, I would be billed as self-pay for $360. I called back immediately, and staff claimed they had called and left a voicemail the day before. My Verizon phone logs prove no such call was made. Dr. Aldea ordered blood work and set a follow-up for July 31. July 31 (2nd Telehealth Appt): Dr. Aldea prescribed a two-week supply of nerve-calming medication and said she would follow up in two weeks. Prescription Refill Dispute & Staff Hostility (August 2026) August 13: Having not heard from the office, I called to check in and ensure I was on the schedule for my refill. Lauren told me the earliest available appointment was Monday, August 17, and refused to assist with a refill to bridge the 3-day gap in my nerve medication. Lauren claimed she had called and left a voicemail, which my phone records contradict. When I asked how to avoid schedule gaps in the future, Lauren placed me on hold, squeezed me in for August 14, and then scolded me not to expect last-minute accommodations in the future. Office Manager Kelly took over the call and defended Lauren, saying: "I'm not saying you're lying, but I don't think Lauren is lying about calling you and leaving a voicemail." Kelly then added me to the automated reminder system. August 14 (3rd Telehealth Appt): My appointment with Dr. Aldea went smoothly. Afterwards, Barbara called to collect my copay. To avoid their credit card fee, I opted to mail a check. I never received a receipt. Account Block & Disconnection (September 2026) September 11 (4th Appt & Subsequent Calls): After my appointment, the office called and texted for me to schedule my next visit. When I called back, Lauren stonewalled me from scheduling any future appointments until my $15 mailed check was received. Remaining polite, I requested a receipt for my prior $45 in payments and asked if Dr. Aldea had addressed a medical question I had submitted. Lauren said she would mail the receipt, had no update on my question, after thanking her she straight hung up on me. Follow-up Attempts: I called back immediately to speak with management, but Kelly was unavailable, Barbara took my name and number. I'm calling to get my medical records so I can leave the practice. I called twice more the following day and left a voicemail, but received no callback. I used AI to summarize my experience here, mine was too wordy for yelp and had a character limit.

Workit Health - Telemedicine addiction care via the Workit Health app

Workit Health

(9 reviews)

This place is terrible! I attended a monthly meeting where I was supposed to receive naltrexone…read more I've been a member for two years, but I had to take a pause from my medication due to surgery. I participated in an hour-long video meeting, only to be informed that Shanna could not fill my prescription and that another one-on-one appointment was required (presumably so they could charge me twice). They DO NOT LET YOU KNOW that you WILL NOT BE GIVEN MEDICATION,. If Shann required a one on one, then she should have scheduled that to begin with, not charged me twice and provide no medication. I pause for surgery and get punished and charged in this way. Not a caring or supportive environment AT ALL! I an reporting workit to the BBB. I received a message saying the appointment was scheduled for 4:00 PM that same day. I confirmed my appointment, hoping to at least get my refill, but I was billed twice. After waiting all afternoon, Shanna canceled on me, leaving me without my medication. Now, I have a bill, wasted a whole day, and don't have my meds. I also received an automated message from Workit saying that if I have issues over the weekend, I should go to the ER.

I've read criticism where a person lost their job and was without coverage so "workit" told her she…read morewould have to detox without coverage or the ability to pay for her meds. Workit is not a pharmacy. They have no ability to supply you meds for free or at any cost. This would be like blaming your physician because you couldn't pay for or have coverage to get your meds. I was addicted to 7. The moment I came to terms with that reality and the fact I could not quit on my own on a Friday, I had a video consult with an NP with a great deal of experience with addiction and treatment and the next morning I was free from 7 oh. It is convenient. You have to attend a monthly support group online to continue in the program. They have brick and mortar support meetings and it's easy to contact your addiction specialist mon-Fri all day.

Structured House - nonprofit - Updated October 2026

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