A friend heard a cardiovascular surgeon and a nurse having a racist conversation in a patient's…read moreroom. They made derogatory comments about the Black Lives Matter movement. For non-white patients, regardless of political party, this is scary thing to hear from your doctor and nurse. Cheyenne Regional Center needs to set basic standards for their staff. Their website promises "compassionate care." But if the doctor cutting into you and the nurse giving you meds can't have a respectful attitude at work towards minorities and the pain they experience- even if they can't relate to it-that's not compassion. Even if they've never experienced heart disease, they should have compassion for the daily pain of having heart disease. It's no different for the pain experienced by people of color. Do better, please.

The care is half hearted and shoddy and the communication is absolutely nonexistent. Both between…read morethe hospital and patient and between each department. I had lab work done in June. It is now October, and i still dont know the results. I dont know who was supposed to explain them to me, and I've been more focused on fighting the billing problem that they seem incapable fixing. I have been given the run around for over 4 months, they never call back, and on the rare occasion I do get ahold of someone they simply promise to send me to their manager, who will call me back. The "manager" never does. I finally filed with patient grievance trying to get SOMETHING done, and they aren't calling me back either. GO ANYWHERE ELSE!

The care team (Robin, Jordan, and Tina) here are some of the best I've ever worked with in an…read moreUrgent care setting!! First of all, they still except walkins, we went to one of the other places in town first, and I, being in technology, cannot figure out how to make an appointment with them online as required so no one was there. I called Xpress, urgent care, and a human answered the phone, she was wonderful by the way. We walked right in, but the person behind his head made an appointment online so you can do that as well. I had my 99 1/2-year-old grandmother with me, and she needed to be seen. Everyone was so kind and patient with her. I would return, without hesitation.!

I took my kid to express urgent care in January thinking he had an ear infection. After a long wait…read morebut finally got seen by a Doctor, They said nothing was wrong with him. They said if I wanted to do a Covid test or strep throat or any other additional testing it's à la cart- i would have to pay additional. So I didn't opt for any of those. I left with no diagnosis and they sent me on my way. The very next day, a different clinic diagnosed him with a double ear infection gave him an anabiotic and within days my kid was fine. So I basically paid two bills, but only one Clinic was able to do the job and diagnose my son correctly. Then I got a bill from express urgent care for $157. I tried to go in and pay it in person and plea my case that I didn't think it was fair because there was no diagnosis, but I was still willing to make it right. The gal said she would try and visit with the owners and she didn't accept my check and I didn't pay anything that day. Six weeks later I get a nasty gram in the mail saying if I don't pay now further financial action will be taken. It felt like a threat. When I walked into try and pay it with that exact same check from six weeks ago, They accepted my money and that was the end of that. Period .I will never go back. I asked to destroy my records, and I fair warn anyone that walks into that place be weary. Also be aware that the same owners also own a Medi spa called Melt so you might want to proceed with caution, before going to either spot. I wish I would've known what I know now.

These people are extremely difficult to work with and have a fundamental misunderstanding of the…read morefederal HIPAA statute. They seem to believe that the law prevents treating providers from communicating with one another. This is a training and management problem. Almost impossible to get imaging results or patients. Poorly run facility.

6 minute "visit" with a $1k bill. Daughter was dehydrated from stomach flu . No fever. Ran $500…read moreworth of tests she didn't need and $420 for the visit. This was after a 2 hour wait past our appointment time. Please avoid.

Had an battery implant replaced in my back, staff was kind and courteous, I didn't feel like a…read morenumber, which happens to often in the medical field!

So thankful we have a place like this in Cheyenne. The nurses were all amazing, caring and…read morecompassionate with my 2 year old. Very pleased with the care we received. Free coffee in waiting room!

I have been coming to the cheyenne women's clinic for years. This location is a new one than a…read morestarted with them. They always have friendly staff when you check in. The nurses that assist the obgyns are always nice and friendly. For this bering a doctor's office it's very welcoming.

Absolutely horrendous way of treating people without insurance, underquoted initially then lied to…read moreabout multiple billing issues. Would not recommend this place to anyone unless you have amazing insurance. Dr. Hinkle is amazing, but I will never step foot in their office again.

Horrible doctor! The only reason I am giving him 2 stars is that he did help me for a short period…read morethen blew me off. The whole workplace is extremely unprofessional. I have set up multiple appointments with the secretary and they didn't have me marked down. Again, this happened multiple times. You need to make sure you call and have a specific day to get in ( even if they say they will set an appointment up in 4 weeks). At first, I thought he was super kind but after a while, he will become lazy, patronizing, and flat out rude. I had told him a bunch of information and he completely ignored it thinking he knew better.( It was unbelievable!) I got upset ( but was not being rude) and he became quickly frustrated with me. He didn't listen to anything I was saying then kicked me out of his office. I do not recommend unless you want to deal with an unsympathetic doctor. It sucks because the first few times you meet him he seems genuinely kind but he will eventually turn on you.

From the owner: Dr. Paul Washburn is an Internal Medicine, Preventative Medicine and Lifestyle Medicine provider…read more He is accepting new patients.

Woodstock Visits the Gorilla Exhibit…read more https://youtu.be/ddAQIP5N7qs My first and last experience at the Cheyenne VA, one of a dozen VAs I have been to: Lab tech dude interjects to scare the redhead lab tech with a warning about getting in trouble if she processes my lab work order. Awesome buddy, so helpful! Then he stands up and moves his body between she and me and repeats telling me what I've already addressed with her. He asks me a question and continues to nod his head in acknowledgment as I answer but then he doesn't answer my question in return because he didn't actually hear a word I said. And when I point that out, he makes an excuse instead of apologizing or being accountable and proceeds to repeat the same useless thing for a third time. Civilian much? They continue to ignore everything I've said and say I need to invoke a lady in another office but they won't contact her or tell me how to do so. I sit and wait while the four lab techs try to figure out how to do their job. Ten minutes into looking at my medical record I hear my husband's name and they ask out loud whether or not I'm the veteran. Apparently, women aren't veterans in Wyoming. Who knew?! Not sure how that is relevant at this point or how I would have medical records at the VA if I wasn't a veteran but hey! I can see how that might be confusing to primates governed by fear and misogyny. So I go tell the Patient Advocate what's happening. He says "huh, I wonder why they said that?" completely uninterested in the answer to his own question. We sit in silence and I ask if it's ok that they did that? "Well I don't know what happened." Yeah you do buddy, I just told you. It seems you missed our conversation. Later I go back to tell him that dismissing and invalidating my concern is disgusting. That's literally HIS JOB. He says he doesn't know what I'm talking about. Again! I just told him the problem and he responds that he doesn't know what the problem is. Exactly buddy. Exactly. Dude is a big bruiser twice my size and is so afraid of a tiny woman that he literally can't hear or process the words that come out of her mouth. After getting angry at first, I've actually been laughing myself silly about this the rest of the day. Is the VA staffed with gorillas?! I go to the Administrator's office and his secretary spends the time it would've taken me to voice my concern getting directed to send me to his underling. So doubling the time and effort of everyone involved to send me on a goose chase is the best use of resources?! I guess that's why he makes the big bucks eh? She's knowledgeable and tries to give me the information I need to get the lab work done. I start asking her a clarifying question and she cuts me off halfway through my sentence. She at least acknowledged what she did when I pointed it out and apologized like a respectable person. Takes a woman to be man enough to show the respect I'm due apparently. My doctor, a guy who spent his entire adulthood career in Antarctica presumably in the company of only men, chose to wholly discount common scientific fact to warn me with anecdotes about my fertility. Besides the fact I can read research literature and understand statistics, not to mention believe my own reality that I have lived all these years, I spent $120,000 on my education to study that Sir, so sorry I can't afford to pay attention to your invalidation and nonsense. But I promise to name my baby after you! Cheyenne VA: unless you're wearing a penis, you're an apparition that they can't and won't see or hear. Funny, I wasn't issued a penis at boot camp. So am I really a Veteran after all? According to them, am I even a person? Chattel it seems. The best part is...Americans think they are better than Muslim nations who dress their women in abayas out of respect and honor. Here, women are just simply invisible non-entities! If I wear an abaya, will you run my blood test? Do you want me to repeat this in Arabic? You know, that the military spent years teaching me for the WAR that my husband didn't serve in.

This VA Medical Center is stellar. I prefer to go here, and use them as my primary care. It's a…read morevery friendly atmosphere, and they often have free things for vets such as veggies (when in season), and milk. The staff go above and beyond to care for their patients, and make a veteran feel welcome. The only negatives that I can think of is that there isn't any free WiFi anywhere in the building and the Radiology Department doesn't seem to be on the same record system as the rest of the hospital (so no using the Kiosks to self-check in for appointments).

I was so impressed by the professionalism of the entire staff and the outstanding customer service…read morethey provided. I interacted with five or six staff during my two visits and everyone helped me feel comfortable and at ease. Additionally, I maybe waited a total of two minutes in the waiting room over my two visits. I highly recommend visiting this location if you are in need of an urgent care.

I called three different times today and I was going off of the list of dentists from our insurance…read morecompany. First time was fine, but I had to call back with my dental insurance info, which is understandable. At that time, I was told that there were quite a few openings for day after tomorrow. Second time, my husband called (since he got home before I did) and thought he got the wrong, because whomever answered the phone just said "hello" and THEN acted like she didn't know what she was doing. Third time, I called when I got home, and was told that they had no openings until JUNE!!!!!! Both times I called, I couldn't understand the name of the business. Very confusing!!!!! Hope this was just an off day, but we will not be going there. Office help can make or break a business and I know this as I am office manager of a Podiatry clinic.