This place is a JOKE. Went there for dinner on March 10, 2018. It took us over 25 minutes to get waited on. Once we were seated, we never met our waitress at all. However, the dirty table next to us did, there were two gentlemen that just walked in and sat at the dirty table, they saw the waitress, she cleaned their table, took their drink orders, delivered their pitcher of beer and took there order, that was approx. 15 minutes. We still haven't seen our waitress however, the young man that seated us FINALLY came over and took our drink order, never brought the drinks over but he did take my Groupon when I told him I had one. So another 15 minutes go by, now I get up and go to the counter and ask for my Groupon back, Well 5 minutes later the RUDE waitress that was supposed to be our waitress threw the Groupon at me. I find out approx., 10 minutes later that it wasn't even our Groupon. THIS PLACE WASN'T EVEN BUSY!!!! Horrible service and they don't seem to care. I will never return and I will let everyone know how crappy they treat people at Pagano's in Ormond Beach, Florida read more

Usually love this place but tonight my boyfriend and I were left waiting at the table for 15 minutes without a server even talking to us. That's my limit so we walked out, guess they didn't need our business. read more

Being from the tri-state area my husband and I know good Italian food and this is not it.. we've had pizza from here before, and it was ok.. We decided to try Pagano's for dinner.. We ordered fried calamari which was obviously previously frozen and then overcooked to the point that it was hard and crunchy and had zero taste, My husband said his chicken parmesan tasted ok but portion was small and chicken was overcooked, My Italian stuffed chicken w/fettuccine tasted ok but that too was overcooked. I might have given them a second chance but the intestinal discomfort the food caused (mild food poisoning) was enough to keep me way forever..My guess is improper food handling since.. The soup was good and the server was very nice... If you must go here I'd say stick with the pizza.. Otherwise, eat at your own risk read more

Friendly staff, good variety, delicious food, good prices. The shrimp Diabalo was tasty and spicy. There were ample shrimp and the pasta seemed to be made on site. read more

Not sure about these pommys on here and their experiences but, I usually enjoy a nice fresh Caesar salad with extra dressing and a large order of authentic garlic knots! Never had a problem with the business, but if I do I will be brutally honest about it! (: read more

Went into the restaurant and was seated by the hostess. We must have been invisible because people all around us were being waited on. After waiting 10 minutes for service we got up left. No one came over and asked why. Larry Ormond Beach read more

They say that into each life some rain must fall and in this case, it was more of a steady downpour. On a recent Sunday (my birthday, by coincidence), a neighborly type invited constant companion and I to supper at one our favorites, Pagano's. We have been regulars at the Ridgewood Avenue location for many years, but had dined at Ormond Beach several times since it opened last year. In all, our experiences at both locations have been quite good. The food has always been more than ordinary Italian and served HOT at all times. The service we have experienced has been timely and attentive. Unfortunately, all of this good stuff was totally lacking this visit. The first indication of trouble came when my soft drink arrived in a styrofoam cup. Soups which followed were similarly presented. When questioned our server offered that the dishwasher arrived late to work which, I guess also explained why we had no utensils until we asked two times. Bread arrived overheated and hard as a rock followed by our entrees some 40 minutes later ! This was also attributed to a missing cook. Really reliable help !!! One of the shrimp dishes was cold in the middle, while the poor little shellfish were burned. Our complaints to the server resulted in continuous apologies while one to the manager produced a whopping $5.00 allowance on our check. Real classy. If we should ever dine at Pagano's again, it will certainly be at the old, reliable Ridgewood Avenue address. read more

Lousy food and service place was very good at one time but terrible now. We were regulars but will never return.

I and my family have gone to Pagano's several times over the last twenty years or so. When I first moved to Ormond many years ago it was an honest pizza parlor with a nice staff that was a pleasure to visit. This used to be my go to pizza parlor now I cannot recommend this place to anyone, even people I don't like. Let me start with tonight's experience which mirrors the last three times I have tried to rediscover the nostalgia I once had for the place. I ordered to go. The woman who answered the phone insisted that you could only have two toppings on a stromboli. I'm reading the website and I can see that you can have as many toppings as you want, you just have to pay the extra. I get there, pick up the meal and get home. The pepperoni/sausage stromboli literally has 4 pepperoni pieces and approximately 1/2 teaspoon of frozen tasteless sausage. The stromboli resembled nothing so much as a thin burnt crepe. Lovely. The wife ordered chicken alfredo. Extremely gluey, obviously from a can. The chicken was rubbery and the bread that was part of the meal was a burnt half loaf. I need not even mention the salad, there was no passion put into its creation. Some random greens, two very thin slices of tomato and razor thin slice of cucumber with 4 or 5 pieces of dried unseasoned bread to pass for croutons. The house vinaigrette was 3/5 oil. This food is not worth going out for. I gave them one star because you have to in order to post. 1. Food Quality: Nothing fresh that I could tell. Everything had a strong look and taste of Sysco or some other distributor. What did have to be cooked in house appeared to be and tasted burnt. 2. Service: Not knowledgeable. Not particularly friendly. Training is lacking in this restaurant. 3. Perceived value: Having been a strong fan of pizza my entire life (being Italian helps) I found no value in this purchase and I felt cheated. Bringing this home did not make me a hero with my family. read more

I have tried this location 2x...I assure you there will not be a 3rd. The 1st time was minor thing, so I waited over a month and went again. This time I ordered a white pizza with spinach, actually discussed the spinach 2x with the waitress and ordered a side of ranch dressing. I have a medical reason for not ever eating or ordering tomato sauce or tomatos on anything I eat, so imagine my surprise and irritation when my pizza came with EXTRA TOMATOES, barely any spinach, & NO RANCH DRESSING ON THE SIDE. When I was asked how the pizza was after a few minutes by the waitress who clearly saw I wasn't eating it, I was truthful...which got me a rude look and a slight attitude. I don't recall the waitresses name, however she is hard to miss because she wears clown like amounts of blush streaked on her face. I will not be dining at this location ever again because I prefer establishments that hire pleasant not rude wait staff. I understand mistakes are made, I do not however understand the rudeness when it's brought to the waitresses attention. read more

Just ordered 3 dinners , 2 of them were completely wrong and the third one , sausage and peppers , were inedible . Friendly staff , horrible horrible food And to make matters worse , they refused to refund my credit card for THEIR mistakes . I recommend you to find somewhere else if you are looking for authentic Italian food , this place just isn't it . read more

Good food rude owner. You have to eat the bread while its hot or it will cut your mouth open

We have ordered takeout several times, and dined in once. We have never been disappointed. The food has been hot and delicious every time. The staff, although crazy busy, have been friendly and upbeat! We look forward to trying more from the menu! read more

Food gets four stars but when i do a call in order and im on hold for 10 min you get two stars all i wanted was a pizza , phone orders count also !! read more

I am beyond disappointed with the treatment my family recieved from this establishment. My family comes every year from.New Jersey and even brings small tokens from the garden state to the owner. Very recently my sons and father in.law were treated very unprofessionally by the staff ay the Ormond Beach location. Curse words and rude gestures used by staff to let my family know the staff was ready to close the restaurant at 9pm and wanted my family to hurry up and leave. Food quality was also sub par. When I brought this to the attention of management there was a third party applolegy thru Facebook messenger and absolutely no motion to rectify the situation by even offering a discount or free pizza. Well that's the end if an era for my family. Best of luck Pagano. read more

We love their pin-wheels, but yesterday when I went to pick up my take-out order & tip the young server who helped me, I was informed that the tips for 'take out' go to the owner ... THAT IS SO, SO WRONG IN SO MANY WAYS .... read more

Went to late lunch with my Uncle.Staff was very courteous and timely. I had the Manocotti, salad and bread. All was very good and I enjoyed it. Atmosphere was pleasant and the prices were reasonable. Will go again ! read more

I love this place. Servers are always so nice and two different times we were there the cook actually came out to ask if we liked the food. Alfredo very good and shrimp Diablo had big shrimp and the right amount of spice. I am a big fan, I found them in "my family fun book" so glad then we're in there I will continue to eat here. read more

I walked in to check out their menu while waiting for my girlfriend. Then I stood at the window by the door. I was approached by a man who asked me, "Have you been helped yet?" I said, "Nooo." He then said, "Will you be dining in?" I siad I dont know... he then said, well you need to leave right now...I dont like your attitude." I said excuse me? He said, you heard me.".I want you out of my store." I am not sure what provoked him, but I wanted then name of the manager, and he said "I am the manager." I then asked for his superviosr, or the owner, he propped the door open and escorted me out. I waited for my girlfriend and she went inside. I then grabbed her and siad we are leaving this dump andyour boss is an a**. I am going to file a complaint. I want to know who the owner is, and the counter gal said he is the owner. We then had lnch at einstein bagels...and the employees there agreed, the manager there is a total jerk. I am still dumbfounded by the entire incident. read more

I don't understand the negative reviews at all. The food was excellent and well-priced. I really liked it and will go back often. We had the garlic bread supreme, eggplant parmesan and lasagna. I only tasted the bread and eggplant and they were delicious. Am so happy that we ignored the negative reviews and gave it a try! read more

Best Italian food in the area! Meatballs are good, which most places they are not. All of the parm dinners are great. Very reasonably priced too! read more

My family and I throughly enjoyed an order of garlic knots, antipasto, cheese pie, and half pepperoni & mushroom pie. Great prices for great meals. Will go back again. read more

Had a good meal, veal Parmigiana with spaghetti. My wife had eggplant rollatini w/pasta. Shared The Calamari appetizer. Food was authentic Italian and very tasty. Sauce was surprising good (especially for Fla.) Service was excellent. Very friendly manager who assisted our waitress. Would definitely go back to Pagano's. read more

We ordered the calamari appetizer and it was very overcooked, fried hard and dry. We ordered two pasta dinners, the haddock and a rolled spinach pasta. The haddock was overcooked and dry. The spinach pasta was slightly better. The best part of the entire dinner was the chianti. I should have drank my dinner and I would have gone away happy. read more

Food has always been great. The owner however, treats his staff and customers horribly. He's lost a lot of great servers over the years because of his labor practices. No one with any self respect could work for him. read more

Do not even try to order take out. They either put you on hold FOREVER or they ask you to repeat your phone number over and over. They have awesome food but they need to step up their service. Someone needs to be taught how to answer the phone and take orders. read more

I just had the grilled chicken salad. So good.The presentation was like a picture. Trying to lose weight and thought I would give it a try--everything is so good there .Abby was sweet and pleasant. I usually am served by Jasmine who is wonderful but she wasn't on duty yet. So for any occasion this is my favorite place.. read more

Some of the best pizza in town!! Clean restaurant, large portions, friendly staff. Greek salad was fresh & amazing. Loved the NJ style pizza crust, and tons of toppings were all good quality - real, sliced sausage instead of prefrozen sausage balls you may get at chain pizzerias. Fun, family atmosphere - definitely a new go-to place when we're in town. read more

The best pizza in Volusia County!! and the garlic knots are amazing!! The staff is so friendly! I would recommend Pagano's to my friends and family for sure!! read more

After waiting for almost 45 mins for a small italian sub, they finally asked me what i ordered. When they were about to scramble to make my sub, i had to stop them and ask for my money back. I only get 1/2 hr for lunch. So i went back to work on an empty stomach, out the $2 i tipped when i placed the order. Food is not worth the horrible service. read more

Great food, Great service, great atmosphere, this is my favorite restaurant of all time, I can't get enough, I highly recommend it. If you like New Jersey style food, this is the closest your ever going to get. I give it 10 stars ! read more

I order take out once a week from Paganos, they never disappoint. The lasagna and greek salad are amazing. Very nice staff, Always greet me by name even the kitchen staff. Good atmosphere. read more

Pinwheels shrunk to about half the size they were prior to closing in O.B. a few years ago and $3.00 more now. Quite disappointing.