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    Paddlemania

    5.0 (3 reviews)
    Closed • 12:00 pm - 6:45 PM

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    Outback Bikes - They installed it for me.

    Outback Bikes

    4.0(119 reviews)
    14.9 mi•Little Five Points
    •$$

    great customer service, met the owner in the shop. staff was all kind & knowledgeable, visited many…read moreshops & returned to Outback to make our purchases

    I went in for a simple brake alignment. Paid up, cycled 5 blocks. BOOM, like a gunshot, the front…read morewheel exploded in heavy Moreland traffic. I was shaking. I thought it was an overinflate issue. The wheel locked, decimated. CARRIED my bike 5 blocks. So piss'd off. FWIW I do not blame the person who did the original realignment. It is not his fault. It's the manager for setting up a bad chain of command and her appalling gaslighting. They said "Yeah your rim was already indented, and look, it's the back rim too. When the brakes applied to that, this front wheel rim split, caved in and exploded.". That'll be $85 more, they said. New wheel, inner tube, costs. Uhm. What? The alignment of the brake pads is done when you align them TO THE RIM OF THE WHEEL. You cannot align the brakes without aligning the rim, they work together in a pair. That is the time to tell the bike-rider of the impending catastrophe. I was so angry. They didn't tell me. Or warn me or make it known. I requested a discount from the manager. I'd just had the brake adjustment. This lady nicked and dimed me. They fixed the brake alignment and must have seen my coming back for more. Jeez. Switch bait. She gaslit my Every. Single. Sentence. Blamed me for not having a service earlier, for not noticing it myself and said it wasn't their responsibility to tell me about the rim. Uhm, it's LITERALLY your responsibility. I'm not the technician. Brake pads apply to wheel rims. It's Literally. Your. Job. argued I told her I felt very unsafe and didn't trust this shop now. She argued my every sentence. She said anything she could at every turn to make herself look good. Lady. At least have the COMMON decency to agree with a sentence out of my mouth. I shouldn't have to argue over and over or defend myself when I'm telling the manager I feel unsafe. When leaving, she told me to take care of servicing and to come back for adjustments. Lady, if you think I'm ever coming back to this store, you're crazier than I already think you are. And I'll expect her to reply to this with yet more gaslighting.

    Photos
    Outback Bikes - Tuned up ready to roll

    Tuned up ready to roll

    Outback Bikes - New Saris bike rack

    New Saris bike rack

    Outback Bikes - AARONS CYCLING TEAM

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    AARONS CYCLING TEAM

    Paddlemania - sportswear - Updated October 2026

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