This place has amazing customer service! YOVANNY was so patient, friendly, calm, and knowledgeable about what colors and sizes would go on our two dogs. We had a fussy baby, a toddler, and our two dogs with us, but he was totally understanding and, again, very patient with us. We have been wanting get these collars for a while now, but were not able to because they are a little pricey. After we saw the quality and how they looked on our dogs, it's TOTALLY worth it!!!! read more

Got a custom face harness made for my rottie and they did an awesome job!!! Gotta love the quality and all the people were great ;)

Googled 'Custom Made Dog Collars' and Paco Collars Popped Up. Aesthetic and Quality... Maybe its The Same Thing. All I Saw Was Beauty and Creativity. Fashion For Your Pooch. Staff Is Very Helpful and Extremely Informative. Cant Wait to Begin The Process of My Baby's Custom Made Life... read more

I purchased a collar for my son's dog over five years ago. I didn't fit; that was my fault, I gave the wrong measurements, and my son had already purchased a collar so I asked if i could exchange for a different size/design for one of my own dogs. Paco Collars did so with no hassle or cost to me. Fast forward to now and my dog has outgrown her collar. Once again, Paco Collars graciously made an extender and, again, at no cost to me. My girl LOVES her collar. I know these collars are pricey but they really are made to last and look beautiful for a lifetime and you can't ask for better customer service. I have four dogs and a cat and I my only regret is that I'm not currently in a position to buy a Paco Collar for ALL of them. read more

Definitely expensive, but you'll never have to replace a collar from Paco. It'll accumulate a lifetime of memories, so choose carefully! As my dog gets older, it's comforting to know that after she goes I'll have something beautiful and meaningful to represent our amazing time together. read more

I am in love with my Paco collar. I have an older dog and wanted a custom collar for him. Since his days are limited I wanted a truly special collar, one that really represents my dog and his life. I sat down with Ana, and had a few ideas of what I wanted. With just a bit of information she designed a masterpiece. When I went to pick it up and saw it for the first time, I cried. It was exactly what I had wanted. I couldn't be happier. The detail on the collar is amazing. The people at the shop are truly dog lovers and are true artists. read more

Amazing quality, impeccable customer service, and artistic to boot! My Gins loves his PACO collar, and I wear my matching bracelet with pride! read more

I ordered two collars for my dogs. What I received far exceeded my expectations. I worked long distance via phone with Steve on the design and size for each collar. He was patient, customer oriented, and helped me choose what would be right for each dog according to their size and breed. I won't hesitate to order from Paco Collars again and recommend them to my friends. read more

I came to the store while visiting home from New Jersey during the holidays. Due to my own mis-read of their holiday hours, we stopped by the shop on a Monday, when they were closed. On a chance, I called them, and they were more than happy to let us come in and look at the collars (even before I had mentioned I was visiting). I cannot WAIT to see the collars I ordered, and I could not be more appreciative of their peerless customer service. Thank you, Paco Collars! read more

I guess this is what happens when the owner is not around. Staff was very rude and did not care to offer any type of customer service. They were to interested in listening to their head banging music and talking among themselves. This guy Lael was very rude and epitomizes his generation of what I call the ME, Myself and I generation because that's all they care about and think they are special just because they were born. For such an expensive boutique One expects a much better experience! read more

I am just in love, both with my man who ordered Paco Collars' wares and with Paco Collars. Our GSP is rockin' the George collar and I have to say that the Buddy System Deluxe has been a life saver for us getting in and out of the dog park with ease. I'm already planning on what other gems I want to order from Paco Collars! Thank you for existing and being so damned awesome! xoxo Love, Devon and Musket (a very happy and suddenly dapper German Shorthaired Pointer) read more

Paco Collars is AMAZING! I purchased a collar for my Beagle a little over a year ago and its fantastic. We walk, run and hike A LOT and its held up great (except for changing colors quite drastically - it went from a golden tan color to a dark brown color, but it didn't bother me too much). They were extremely helpful over the phone in advising me about size and color. When I received the collar, it was slightly off in size and I sent it back for an adjustment, no questions asked and they overnighted it right back to me in time for my road trip with my furry best friend. I plan on purchasing every collar from now on from Paco Collars! read more

I cannot say enough about Paco Collars. Hand tooled leather collars of the finest quality for your pet and you. Owner Ana Poe is amazing in her creativity in the art of of matching a collar for your pet or a belt for you. Iam all about supporting the grass roots small business especially when the quality is as amazing as it is at Paco Collars. i found Ana and the super awesome artisans at Paco Collars back in 2006 on the web. I offered to barter for a custom collar for the love of my life and a matching belt for me. Ana taught me how to work leather so i could make them myself. I spent many hours in her basement beveling and oiling leather leashes and such. Sad to say my beautiful dog died suddenly before i finished her collar. Ana and all at Paco collars were totally there for me as i went through putting my dog down. These are people who LOVE dogs.In the end Ana made me a bracelet from the old collar my dog had been wearing for most of her 5 years. That was almost 2 years ago and i still wear it everyday. I would give Paco Collars 100000 stars if i could. Check out the website and support local artists. read more

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The people at Paco Collars are great, and their collars are even better. A bit pricey, but they are very heavy duty, and I am sure it will last for years to come. My dog is a bit rowdy, and goes to day care everyday, which resulted in his nylon collars falling apart every month or so. His new Paco collar looks 10xs better and is holding up much better. They are very customer orientated, and rushed my dogs collar so it would be done by his first bday party. read more

I recently bought a custom made collar by my dog at Paco Collars and it turned out great. They do very good work and they even made my dogs collar while I waited with an appointment. The collar looks great and my dog gets allot of compliments on the collar. Anna is wonderful and a great help. Great store, I recommend it highly. read more

We ordered collars for our two pups and I could hardly wait to pick them up! The customer service from start to finish was phenomenal. And the collars--GORGEOUS!! We got a Glow collar for our Daphers and a Rylie collar for Axle. We also ordered with Fetching tags on both. Amazing!! Daphne feels totally fancy and the Ax-Man feels like a tough little bad-a$$ now! Hubby was a bit hesitant, but they even impressed the skeptic with their amazing craftsmanship! Worth every penny! Thanks Paco Collars!! read more

My dog was always breaking those cheap plastic and nylon collars like nothing. I didn't know what to do until I found Paco collars. My wife was able to custom design her own collar, it's made with extra strong leather and steel and has a lifetime warranty. Everyone is constantly complimenting me on how nice it looks. I live on a 3 acre ranch so one time I actually lost her collar for about 8 months. It got rained on, sun beaten on it and I'm sure it encountered a squirrel or two or three! (They are everywhere around here!) I found it in a pile of dirt behind the barn, dusted it off and besides a little fading it was good as new! I just went back the other day to buy a leather lead and I love that too. If you want top notch quality collars, harnesses or leads for your beloved pets then do yourself a favor and stop by pacos collars! read more

I had a great time making collars and leashes for my dachshunds! You can crate your own design for your dog. Lots of choices for designs, colors of stones, gold or silver and leather color! Good teacher and small class. Can't wait for them to come back to Georgia! read more

I refer to my dog as my son. I made my mom put a photo of him up on the fridge next to her granddaughters. I've never had a dog before and when I brought home my 7 week old bear cub looking pup, my vet took one look at his paws and warned me he would be huuuge. On his first birthday (when his head had grown to the size his entire fuzzy little body was when I brought him home), I bought him a custom made, beautiful and ornate Paco collar. My son turns 9 this year. He wears that collar everyday and even when he goes racing into the water. That collar still looks new. It's not even frayed! That's what I call quality! Thank you Paco Collars. read more

For the last 2 years we bought a custom collar from Paco at the PetExpo in OC and we love them! They are beautiful, custom to match your pups style and unique! My husband and I want to get our Stewart one for each day of the week! read more

I should have already posted my review for the Paco Collar products I puchased & received in October. My 3 dog crew finally all have Paco Collars & I also ordered the Buddy System - Deluxe with long leashes for my smaller dogs. I have 1 dog on one side & 2 on a leash/coupler combo on the other. I received the best customer service & Brian was a great help in the design to make everything work for my needs. It's very unique with the details we agreed on. First of all, I love my Paco Belt. I will wear it even if the dogs aren't attached. The collars & the leashes/coupler are beautiful & all have each dogs certain colored rhinestone & stud design. And as others have stated, the quality is outstanding. Thanks, Sandy read more

This was a great idea that for me did not execute well. Perhaps a better instructor or smaller class size would have helped. Not enough individualized help and for a first timer resulted in a costly mistake . Certainly nice enough folks read more

Ana, Paco and their crew make the best, most unique pet collars out there to date. Many styles to choose from, (not the same generic styles you see everywhere else) very durable and always as promised. We have 1 Paco collar so far and plan to add another to the collection. Paco collars wear well and really do look great to. GREAT JOB Ana, Paco and Crew! Thanks again. read more

Paco Collars has wonderful, beautiful collars that are well made! I've purchased a few of them and the craftmanship is amazing. They go above and beyond to make sure you are happy. The orders usually ship out faster than expected and the people that work there are awesome to deal with!!!! I am so happy I use them as a vendor, as I know my customers will receive great, quality products with a company that stands behind them!!!! Great job to everyone at Paco Collars!!!! read more

Worst than angry... very, very disappointed and dismayed by the way I was treated by the owner, Ana, after years of customer loyalty (purchased 9 collars + 4 leashes for personal; 3 collars + 2 leashes for gifts, referred countless others). Last weekend attempted to calmly discuss w/one of the staff dissatisfaction with re-work for friend of mine (single layer collar requested converted to magic buckle, returned w/double layer, magic buckle collar). Tried to tell them my friend wanted single layer as originally purchased. Appeared Paco Collars tried to "salvage" original collar by cutting off the decorative segment of collar and tacking it on to new magic buckle collar. Instead of being receptive to my concern, Rochelle became defensive. I tried to tell her I just want to discuss this matter, it does not need to turn ugly, I have respect for the quality and workmanship of Paco collars or clearly I would not have purchased and referred so many people. Apparently Rochelle did not translate this message correctly to Ana, who in turn called me, said she was mailing my latest order to me at no charge, told me going forward I should shop at Karma Collars, and WRONGLY accused me of calling Rochelle a BRAT, which simply never happened. I do not appreciate being treated with this level of disrespect, regardless of how much business I have given this store. Even if I only purchased a single collar I would not expect to be treated in this manner. Ana, I do not need you to "comp" me free shipping so that you can avoid having me come to your store. I am and always have been willing to pay for goods and services received by you or any other business. Your artisan quality of work is unique, beautiful and lasting. But Ana, I come from a very moral and upstanding family, was not raised to be treated nor treat others the way you treated me today. There is no dog collar or other tangible good that would allow me to tolerate this. If you think I would lower myself to call one of your Sales Associates a Brat, then sadly in all the years I have done business with you, you never got to know me. I am admittedly a selective customer but that was why I chose to shop with you. You have nice stuff. But I am also selective about the way I like to be treated. I think you are a good person, I don't know what happened, but do hope you come to light with the way you treat your customers. read more

This place is AMAZING. Went in earlier this year to get my Aussie girls some collars. I worked off two of their pre-existing designs and with the help of Aaron was able to tweak them a little bit so they would be customized to my girls. I placed my order and they were done in about 2 weeks! There was a miscommunication the day I went to order the girls' collars and I did not get charged a "customize" fee which I really should have gotten charged but because it fell through the cracks on order day and was not mentioned, they waived the fee and even sent me the collars for free! These people are amazing!! I recently adopted a Pekingese and went straight to Paco for his collar. Bronwen was so helpful in trying to figure out his neck size and what tapering would be best for his size neck. The customer service at this place is spot on and the quality is indescribable. Just amazing! Will definitely be back for more! read more

Ana and her crew of dedicated leather artisans make one-of-a-kind collars and leashes that cant be found anywhere in the bay. You won't be sorry if you splurge on one. read more

I came in to pick up a generous donation for the Marin Humane Society and was stoked to check this place out. I never knew how awesome collars and leashes could be until I stepped into this store. Immediately I noticed that this store carries a particular feel to it... To the left you see all the leather working tools and to your right you see a wall of gorgeous handmade goods. But then if you look straight ahead, you see a beautiful painting of Paco, the dog the store was named after and his collar. I loved this place. The collars are definitely no Petco quality nylon strap with a plastic buckle so as long as your not expecting prices like that, I couldn't see anyone being unhappy with this store and that is confirmed with all their 5 star reviews. Jovanny was the nice young man who helped me (I hope I remembered how to spell that right) and took time to answer my questions of curiosity about leather work. It was a great place and I'm happy I got to check them out! read more

My dogs and I love Paco collars. Nice looking collars and excellent quality. Trust me, your dog needs one.

Paco collars are awesome! I have a few, and all are extremely well made and durable. You can tell they are handcrafted and will last (and they do last!). Not to mention Ana is the nicest person around, and her staff are great too. Pop on over to their shop on Shattuck with your pup and have them make a gorgeous leather collar and a leash too! read more

These guys are so awesome! Tim took the time to help me create my own custom design (given the size constraints for my "small dog" collar). Then once the collar was finished, I took it home (along with my matching bracelet) and decided I really wasn't feeling the color scheme of the gem stones. They let me hold onto it and have my dog wear it for a few days, just to be sure of my feeling. Then didn't charge me a cent for me to bring it back and have the gem stones replaced with a different collar. Not only that, they didn't even charge me anything to change out the gem stones on my matching bracelet. It was very clear to me that my happiness with the custom collar was their "job 1." I can be kind of neurotic when it comes to my dog and my virgo tendencies don't help with the need for perfection, but these guys didn't even bat an eye and made me feel totally comfortable with my additional requests. Not only are they great to work with, but the quality of the end product is completely superior to anything you'll find in a shee-shee dog store or an online catalogue. These guys just rock! You will be more than satisfied with your experience! read more

Paco Collars makes the best quality leather collars I have ever seen, in beautiful, customizable designs. Everywhere I go with my dogs, i hear "Look at their collars!" and admiring people ask where I got them. They stand out among the wimpy fabric or cheap leather collars out there. When I email with questions, they've always been incredibly helpful, even going so far as asking for pictures of my dogs to give me better advice. These collars really hold up: in the ocean, in the mud, with a dozen other dogs biting them and shaking them, everywhere! I wish I lived further north, so I could stop by the new store, but for now I get my Paco Collar fix online. Also, the people behind the collars are amazing: when I was struggling to find the money to pay for my dog's emergency hospitalization, they gave a very generous donation that helped tremendously. Loyal customer for life! read more

I haven't bought my Paco collar yet but I stopped in the shop yesterday and the collars are beautiful and really nicely made. The customer service was just excellent, warm and friendly. I actually can't wait to buy my two mangy mutts their beautiful new collars read more

Superb craftmanship. The quality and attention to detail that goes into Paco products is obvious from first glance. The end product is well worth the price paid - Ana's creations will last for a last time. Not a day goes by without someone commenting on Fergus' collar. It is truly eye catching. I have referred others to Paco Collars and none have been disappointed. Leather collars at their best!! Check out the site - you will not be disappointed! read more

Beautiful collars. Their work is beautiful and I have a feeling that the collars are going to last a long long time. Delivery was as estimated. Their stray gold program to donate a percentage to a rescue of your choice makes Paco the most appealing choice for me. read more