Front desk staff always friendly. The waiting room has never been busy.. but there are barely any…read morechairs. There has never been virtually any wait time, which is fantastic for a medical care facility! The care that I have received the three times I have been in has been great, I feel like they do listen to my concerns. My only reason for knocking off a star is that it is EXPENSIVE for an office fee if you don't have insurance - then this last time around I finally had insurance and my insurance wasn't in network. $250 for 10 minutes in a room is a bit crazy.

Surprisingly great urgent care experience. Check-in was quick, the staff was friendly, and I was…read moreseen in under 20 minutes. The doctor actually listened and explained things clearly, which doesn't always happen at urgent care. Clean place, easy visit--would definitely come back if I need to.

I am revising this review because my doctor came from a place of caring. She was genuinely…read moreconcerned.

Large practice, you should be sure to check in online the day before. Because I did, they were able…read moreto take me on time. The personnel were nice, and efficient. There were lots of different types of people there, all ages, all statuses. They seem to quite capable of taking care of everyone with what I thought was kindness and consideration. Do your part and check in early and arrive on time.

This review is specifically only for the Multicare Northwest Laboratories inside this location of…read moreMulticare Clinic in Lakewood. The good thing about Northwest Laboratories is that they're part of MultiCare and the results is uploaded on MyChart. Another good thing is that you dont need appointment to get your labs done. Here is the downside, and this is not just for this location but most of Northwest Laboratories. Be prepared to wait like you're at the DMV. Everyone comes here for lab, on top of the patients that come out of this clinic after their appointment (this one houses Mary Bridge Children's hospital clinic and Multicare Family Practice in same building). So just pack your patience. First things first: like all other Northwest Laboratories, you gotta fill out one of those Blue slips upon arrival, no questions asked. The faster you fill that out, the quicker you will be seen. Its actually crowded in early morning because people want to get their blood drawn and break their fasting asap, but afternoons are just as crowded. The staff are kind and the lab staff are very knowledgeable and professional. Some labs can take a while to get your results but this one is very quick in my experience, coming from a person who has lab tests every 2 months for past 20 years. This location is smaller than the Pearl street (Tacoma) location but they are located in less busier commercial mall so I like it here for that, and quicker results. Lab staff probably are some of best I've experienced with! Lastly if you're Overlake Medical Center (Bellevue) patient, its also a plus because Overlake is now owned by Multicare and everything on MyChart is easy peasy.

This is a Laboratory that is independent of Multi-care but they operate inside. Their window is the…read moreleft-most check-in spot when you walk in. This is a walk-in lab and they do all kinds of testing. I come here to get my thyroid levels checked every few months. They're always quick and helpful, kind and personable at the front desk. They get you checked in and then you wait... they'll call your name and once you go back into the lab area they are quick about their business but do a good job. I get my blood drawn a LOT and it's always nice when you're phlebotomist actually knows what they're doing. If you come early (7:30-8), the wait can be longer because everyone who is waiting on fasting blood work tends to check in first thing. Other busy times are lunchtime, and around 4 right before they close. I've see the wait shortest in the late morning or early afternoon. Can't say I have a ton of choices because this is where my doctor sends my lab request but I'm glad it's here. :)

I have been seeing another ENT and haven't had a great experience. I'm so happy I decided to make…read morea change and try and get an appointment at St. Anthony, Gig Harbor ENT. I met with Katherine Kurtz and for the first time in a year I felt heard. She did more for me in my first visit than the prior ENT has done for me in 5 or more. I will definitely be returning.

ER and Aides were mostly with few exceptions unpleasant, disorganized and wanted patients to know…read morehow unhappy they were. There were no visible nursing managers, they were hiding somewhere. The doctors were rushed, short staffed and were actually seeing patients in the waiting room giving instructions. bringing pat6ients in etc. Hospital administrators should go undercover and see this care. I am being naive - they know what is happening and assure themselves they cannot do anything, so they don't. VM should make it their mission to teach respective care, demand it and make it part of your mission. Remember you and your family are getting older, maybe suddenly infirmed- do you want them or yourself to be treated this way?

Good service In and out within five minutes!! And I get my…read moreresults in 2-3 business days. Very affordable price for people without insurance as well. I would come back again.

Fast and pleasant experience! Needed a same day walk in appointment for labs and found this…read morelocation right off of Hwy 16! Quick & easy trip! No wait time & the sweet lady taking my sample was so smooth it was painless! I didn't know walk in labs were a thing until my walk in and I will definitely revisit if I need to in the future!

I am posting this review based on a review I recently read about Pacific Medical Center in…read morePuyallup. It seems important to share our own experiences with Pacific Medical Center in Puyallup because everyone in this office has been truly caring, kind and compassionate to my Grandmother. From the very first visit with my Grandmother's Primary Care Physician, Dr. Kim, we immediately realized this was personalized health care. Dr. Kim always spent the extra time listening to my Grandmother's concerns and determining what could be done to assist my Grandmother. When appropriate, Dr. Kim ordered additional tests and consistently followed up with the results. Besides providing excellent medical care, we appreciated Dr. Kim's personable demeanor. He always remembered to use each of our names when we visited the office and he patiently went through our usual list of questions that we brought to each of our visits. This level of patient care did not end with Dr. Kim. Dr. Kim's nurse was equally helpful and caring towards my Grandmother. She often spent extra time caring for my Grandmother during our visits, calling to answer questions for my Grandmother, following up with the doctor and scheduling appointments so my Grandmother could be seen for more urgent concerns sooner. Lastly, the front desk staff in this office remained patient when we came across challenges with my Grandmother's insurance plan. Additionally, they worked hard to patiently handle insurance billing questions, schedule follow up appointments and answer questions for my Grandmother. They were always professional and respectful which meant a lot to us. We really could not have asked for anything more from Pacific Medical Center in Puyallup. We sincerely hope this review expresses our gratitude for ALL of the staff who treated my Grandmother with such kindness and care. Thank you so very much!! : )

I did not even get to see a doctor. I got a nurse practitioner who was extremely rude. She quickly…read moreinformed me that it was "not her job to find out what is causing the symptoms". She let me know that she sees a lot of people and doesn't have the time to find out what my symptoms are from. She did not perform an exam or ask me hardly any questions. She couldn't have cared less and was extremely condescending. It's heartbreaking to be in so much pain and pay for that type of experience. I was in the room for under 5 minutes proscribed something that she changed several times and sent on my way to figure it out.

I brought my mother in for extreme shoulder pain because OTC medications were ineffective, and the…read morenext available appointment with her PCP was in a few days. My poor mother was writhing in pain. Jacqueline Sisolak, NP, ordered xrays, which were negative (this we already predicted because there was no injury/trauma), then attempted to discharge her. We practically begged for a steroid or Toradol injection, to make life tolerable until my mother's appointment. Jacqueline repeatedly became snappy with us, even when we were asking valid questions. She then proceeded to tell my mother that she only had TWO options, OTC meds OR narcotics, and she was not going give her any narcotics. First of all, NO ONE asked for narcotics. Second of all, there are MANY other options in between OTC meds and narcotics. Jacqueline Sisolak admitted that OTC meds were obviously not working, but that my mother needed to go home and keep taking them. She refused to help my mother, and to add insult to injury, made her out to be a drug-seeking individual. We asked for her reasoning, and she flat out refused to speak with us. There were no contraindications or valid reasons as to why my mother could not get a steroid or Toradol injection. My mother was in a vulnerable state, and Jacqueline, NP, refused to help her, and rushed us out of the clinic after unfairly shaming her.

​​The only reason they're getting one star is because of Kedra, a ray of sunshine that works in the…read moreclinic! When I called to book the appointment I let them know I wanted to be seen for possible vertigo. I went in & paid my $250 because I don't have insurance and was taken to the back room. My nurse kedra was amazing but she left and in walked Jordan the PA! This lady gave me horrible anxiety. She glared at me and recited questions as if she was a robot. There was ZERO bedside manner or interest in what I had to say. Then she proceeded to tell me "well we don't have the equipment to check for vertigo in this clinic, you're going to have to go to the ER." It would have been nice if they told me that before I gave them my money and before she traumatized me!! This used to be my go-to clinic. Not anymore. Jordan you may want to rethink your profession.

Had to take a non-dot drug screening for a new job. When I arrived at 8:20 on a Wednesday the…read morewaiting room was packed. I thought I would be spending the next hour waiting but I was called back with 10/15 minutes of signing in and completing registration. After that we went to the back, I was given a cup. Did my thing, handed back and only had to initial in a couple places and VIOLA! Complete. 8:40. In and out easy peasy ! Jojo/ Jomar was my collector and he was very polite and professional. Even gave me a heads up of what door to use to get to my car quicker. Overall a pretty good experience for a drug test !

This is the WORST CONCENTRA I've been to. I always go to Concentra for work documentation purposes…read moreand this is by far the worst experience. SO DISORGANIZED, STAFF IN THE FRONT DESK ARE EXTREMELY RUDE, and discourage patients from being seen. As soon as patients arrive they tell you it's going to be a 6 hour wait and you can leave if you want and go to Tacoma.They discourage patient care service and turn down a lot of people and people walk out. Don't know if they want less work or if they're lazy and don't want to deal with people. NATALIA, DEB?, Kathy? There's 2 white older women in the front desk that attend to white patients better and treat other ethnicities very poorly. It's very noticeable and truly disappointing. One older white lady in the front desk with bangs looks like she's a lead has white patients skip others. And another white older lady with glasses was yelling on the phone at another patient in front of others just to extremely rude. They don't even wear name badges I'm sure to hide their identity with the way they talk to people. The care is poor. Office experience is poor. Again, WORST CONCENTRA. please get new staff with better patient care and etiquette.